5 sections of a complaint letterS ituation states the reason for writing Nói nguyên nhân viết lá thư C omplication mentions the problem Đề cập tới vấn đề R esolution make a suggestion Đư
Trang 1Warmly welcome all the teachers attending class 9A2 today !
Trang 21 WARM UP
in a formal letter ? What are they?
Opening, Body and Closing.
Trang 3What will you do if
someone pollutes your
neighborhood?
I will write a letter to
the head of the local
authorities to complain
about it.
A complaint letter (n) : lá thư than phiền
A complaint letter (n) : lá thư than phiền
Trang 42 Pre – writing
A, new words:
(a) fly – flies (n): con ruoài
Trang 5- a toad (n): con cóc
- a frog (n): con ếch
- a bird (n): con chim
- float (v): nổi bồng bềnh
- fishing rod (n): cần câu
Trang 6bird
Trang 7There are 5 sections in a complaint letter Put the five sections of a complaint letter in the right order:
Trang 8Put the five sections of a complaint letter in the right order:
A complaint letter
Situation Complication
Resolution
Action
1.S 2.C
3.R 4.A
5.P
Trang 95 sections of a complaint letter
S ituation states the reason for writing
Nói nguyên nhân viết lá thư
C omplication mentions the problem
Đề cập tới vấn đề
R esolution make a suggestion
Đưa ra lời đề nghị
A ction talks about future actions
Nói về các hành động trong tương lai
P oliteness ends the letter politely
Kết thúc thư một cách lich sự
Trang 11Mr Nhat
A short stop of the trucks from the L&P Company
Trang 12I would suggest that your company should tell your drivers to clear up all the trash on the ground before leaving.
Yours faithfully,
Tran Vu Nhat
I look forward to hearing from you and seeing good response from your company
Trang 13I would suggest that your company should tell your drivers
I would suggest that your company should tell your drivers
to clear up all the trash on the ground before leaving
I am writing to you about the short stop of your trucks around
my house on their way to the north
When the trucks of your company have a short break on the streets around my house, the drivers have left lots of garbage on the ground after their refreshment When the trucks leave the place, the ground is covered with trash and
a few minutes later there is smell and flies
Trang 14I am writing to you about the short stop of your trucks around
my house on their way to the north
R I would suggest that your company should tell your drivers to clear up all the trash on the ground before leaving
Trang 15use dynamite to catch fish use electricity to catch fish.
Trang 16These days, many people begin to catch fish in the lake behind your house
What makes you worried most is they use electricity to catch fish
A lot of small fish died and floated on the water surface.
Other animals such as frogs, toads and even birds also died from electricity shock waves.
You think that local authorities should prohibit and fine heavily anyone catching
Situation :
3 WHILE- WRITING
Trang 17Dear Mr President,
I am writing to you / about/ the problem / fish catching /
lake / behind / my house.
Write a complaint letter Begin with:
I am very worried / because / people don’t use / fishing rod /
or net / but / use electricity / catch fish After a short time / they leave / the lake, a lot of small fish / die / and / float / on the water surface Other animals / such as frogs / toads / even
birds / have also die / from electric shock waves.
I would suggest the local authorities / should prohibit /
fine heavily anyone / using this way / catching fish.
I look forward to / hear / from / you / and / see / the
protection / environment / from / the local authority.
Trang 18Dear Mr President,
I am writing to you about the problem of fish catching in
the lake behind my house .
Write a complaint letter Begin with:
I am very worried because people don’t use fishing rod or net but use electricity to catch fish After a short time they leave the lake, a lot of small fish died and floated on the water surface Other animals such as frogs, toads, and even
I would suggest the local authorities should prohibit and fine heavily anyone using this way of catching fish.
I look forward to hearing from you and seeing the protection
of environment from the local authority.
Trang 194 POST - WRITING
What should you do to keep your school
or your house clean?
What should you do to keep your school
or your house clean?
Trang 20No trash and dust in the street Make the river pure
Keep the air fresh
Trang 21Put trash in the garbage bin Don’t throw trash in the street Plant trees Don’t throw trash into the river
Trang 22• Learn the Vocabularies by heart.
• Learn the format of the complaint letter.
• Prepare: UNIT 6 ( cont)
Lesson 5 LANGUAGE FOCUS
• + Adjectives & adverbs
• + Adverb clauses of reason ( as, since,
because )
• + Adjective + that clause
• + Conditional sentences: type 1