Management Information System (MIS) definition

A computerbased system that makes information available to users with similar needs. Hệ thống quản trị thông tin trong doanh nghiệp. giới thiệu các hệ thống thông tin cho việc quản trị doanh nghiệp. MIS definition and system in a company. MIS definition and system in a company.Hệ thống quản trị thông tin trong doanh nghiệp.

 A computer-based system that makes

information available to users with similar needs.

Executive Information System (EIS)

Financial information system

Human resource information system

 Information

 Past, present, future

 Periodic reports, special reports, simulations

Contributes because MIS is an

organization-wide resource

continuous supply of information to the manager for problem identification and understanding

 Information is data that has been processed and is useful in decision making it helps decision makers

by increasing knowledge and decreasing

uncertainty

 IRS Provide the following;

 Correct and timely information to appropriate managers

 Information on medium and long range operations

 summarised information

Top Level Management Strategic Decision making

Making

Making

 Future Orientated and involves a great deal of uncertainty

objectives for the organisation

 Introducing new products, new markets, acquiring facilities,

 raising capital, capital expenditure proposals etc

Concerned with tactical decision making

 First line supervisors

jobs are done.

 stock control, selling, distribution, assigning jobs to staff

Medium to long term

Narrow Historic High Internal High Day to Day

 Scheduled listings

Produced at regular intervals and provide routine information to a wide variety of users

 Suffer from information overload and

 Action Oriented

 Monitors the performance of the business and any deviation from expected results triggers the generation of a report.

 Examples

Used for planning what if models,

 MRP

 Budgeting

Much of the data currently reported by

Information Systems are based on Financial

Performance Measures These have several

shortcomings including;

 There are based on the general accounting model

 They tend to be lagging as indicators of future

performance

 They are often not used by mangers when their making decisions

 They can be manipulated or gamed both

internally and externally

 They tell an incomplete story

 The objective of many of these measures is to achieve a balanced score card form of

reporting for management with financial,

customer, quality and innovation information reported in tandem.

 Order Cycle Times

 Percent of Orders delivered on time

 Inventory Turnover

 Warranty Claim Rates

 Service Outages

 Order fulfilment accuracy

 Friendliness of customer service staff

Response time to customers calls

 Shareholder Value Analysis

 Design to market Time

 Order management Time

 Right First time

Manufacturing Information

Systems

Master

Production

Scheduling

Standard Costing

Design Engineering

Materials

Requirements

Planning

Labour Performance Job Costing

Manufacturing Inventory Control

Manufacturing Information System

 Definition (same components as

marketing)

 A computer-based system that works in

conjunction with other functional

information systems to support the firm's management in solving problems that

relate to manufacturing the firm's products

D A T A B A S E

Accounting information system

Industrial engineering system

Manufacturing intelligence subsystem

Production subsystem

Inventory subsystem

Quality subsystem

Cost subsystem

Internal sources

Environmental sources

Input subsystems

Output subsystems

Users

Data Information

A Model of a Manufacturing System

Material requirements planning

Executive information system Order

entry

Accounts payable

Purchasing

Receiving Billing

Planned order schedule

Raw materials inventory file

1.Production scheduling system

2 Material requirements planning system

3 Capacity requirements planning

Purchasing system

Order release report

4.Order release system

Order release report

Shop floor control system

Performance reports Planning reports

Exception reports

Changes to planned orders

An MRP System

Master produc- tion schedule

 CAD (a.k.a computer-aided engineering)

 Design database

 CAM

 The term accounting applications software refers to packages which computerise the firm’s ledger accounting system and related functions such as payroll

 The emphasis is on transaction processing; hence, such software carries out a data

processing function rather than an MIS or

DSS function

 The accounting applications software can

often be used to provide summary reports which may be useful for managerial

decision-making

Accounting applications software is generally modular in design This means that the

software can be purchased and operated in

individual sections or modules (for example, a small business might decide to computerise

only its sales ledger) but that where several

modules are used simultaneously data is

efficiently shared and transferred between

Order

Processing

and entry

Accounts Receivable

Purchase Order &

Receiving

Inventory Management

General Ledger

Fixed Assets and Depreciation

Accounts Payable

Payroll

Word Processing

Accounting Information Systems

Accounting Information System

Databas e

Output physical resources

Input physical resources

Environment

 Performs necessary tasks

MIS Depends on a good AIS

 DSS Depends on a good AIS

financial operations and status

 It provides information to persons

both inside and outside of the firm

Accounting information system

Internal audit subsystem

Financial intelligence subsystem

Forecasting subsystem

Funds management subsystem

Control subsystem

Internal sources

Environmental sources

Input subsystems

Output subsystems

Users

Data Information

A Model of a Financial Information System

Most is accounting in nature

productivity software

The Budgeting Process

Sales forecast

Top management

Resource planning model

Human resource requirements

Finance

requirements

Manufacturing requirements

Marketing requirements

Finance

manager

Human resource manager

Information services manager

Manufacturing manager

Marketing manager

Requested

finance

budget

Requested human resources budget

Requested information services budget

Requested manufacturing budget

Requested marketing budget

Approved sales forecast

Top management Information services requirements

BUDGET REPORT

AS OF JANUARY 31 MIDWEST REGION

CURRENT MONTH YEAR-TO-DATE ITEM BUDGET ACTUAL DOLLARS BUDGET ACTUAL DOLLARS SALARIES $23,500 $22,000 $1,500- $59,000 $54,250 $4,750-TRAVEL 8,250 9,000 750+ 23,500 28,100 4,600+ ENTERTAINMENT 1,400 1,635 235+ 4,200 5,100 900+

TELEPHONE 200 85 115+ 600 225 375+

RENT 535 535 0 1,605 1,605 0

FURNITURE 0 0 0 420 505 85+

SUPPLIES 625 410 215- 1,875 1,320 555-

MISC 400 620 220+ 1,200 1,963 765+

TOTAL $34,910 $34,285 625- $92,400 $93,070 670+

Sales Force

Management

Logistics and Distriubution

Market Research Budgeting

Sales

Performance

Analysis

Product Analysis

Promotion

Customer Service Analysis

Marketing Information Systems

Functional information systems

Marketing

information

system

Manufacturing information system

Finance information system

Human resource information system

Marketing

function

Manufacturing function

Finance function

Human resources function

Physical system of the firm

Functional Information Systems

Represent Functional Physical Systems

Information resource information system

Information Services function

Input subsystems Output subsystems

D A T A B A S E

Accounting information system

Marketing research subsystem

Marketing intelligence subsystem

Internal sources

Environmental sources

Product subsystem

Place subsystem

Promotion subsystem

Price subsystem

mix subsystem

Integrated-Users

Marketing Information System Model

Volume

STAGES Introduction Growth Maturity Decline

Should the product be introduced

Should the product strategy

be changed

Should the product be deleted

The Product Life Cycle and Related

Decisions

1980 1990

Strategic planning level 17

Strategic planning level .30

Management control level 70

Management control level 54

Operational control level .13

Operational control level .16

Note: The percentages are based on the number of respondents ranking the particular management levels first.

Model Use Is Becoming More Balanced

Strategic planning

level 25

Management control

level 57

Operational control

level .17

Strategic planning

level 28

Management control

level 40

Operational Control level 31

Note: The percentages are based on the number of respondents ranking the particular management levels first.

Human Resource Information Systems

The importance of the human resource

function and the human resources information system has

grown over the last ten years

Recruiting Hiring & Training Education

Terminat-ion

Benefit Administration

Accounting information system

Human resources research system

Manufacturing intelligence subsystem

Work force planning subsystem

Work force management subsystem

Benefits subsystem

Users

Data Information

Environmental reporting subsystem

HRIS Database

HRIS Model

Recruiting subsystem

Compensation Subsystem