Question Answer Key What is Accenture’s approach when it comes to helping our clients with security? Embed security in all aspects of the clients work, solving even the most complex of the client’s cyber
Trang 1Question Answer Key What is Accenture’s approach when it comes to helping our clients with security? Embed security in all aspects of the client work, solving even the most complex of the client’s cyber challenges
A large banking client recently completed migrating their entire organization to cloud They need Accenture to
help them assess how secure they are
What benefit would the client get from involving/utilizing Accenture’s security team?
assess existing Cloud security policies and processes, protect data, and identify security improvements
Following a client security incident, Accenture performs an in-depth analysis of every step taken by the attackers
Accenture can suggest permanent mitigations and then test the implementation
Which term describes this process?
Incident Response
According to cyber risk managers, what role has digitization played in an organization's security?
It has made them more vulnerable to security compromises
An international pharmaceutical company is fully compliant with local and international regulations However,
they suffered a major data breach that exploited a six-month-old vulnerability The CIO asked Accenture "How can
this be possible?"
How should Accenture respond?
Because the Security Operations team does not handle compliance issues
An intruder with malicious intent breaks into an office and steals a hard drive containing sensitive information
about the company’s business However, when attempting to access the drive’s contents, the intruder is met with
the company’s authentication protocols and data encryption measures
What type of security is illustrated in this example?
Data Security
The Human Resources department of a large company has set up a payroll system that can only be accessed by
high-level employees
What concept is this an example of?
asset management
What does “The Principle of Least Privilege” mean as applied to security? Each user should have only the absolute minimum permissions necessary to complete their current
What is one way that Accenture can ensure that the Cloud is secure for a client? utilizing special software to analyze all data transactions
Which goal is Accenture trying to achieve by investing in security training for Accenture people? Conversational AI
An employee receives a phone call from someone saying they are from the bank The person claims the purpose
of the call is to verify online security information, including passwords and account numbers
What kind of call is this?
multifactor authentication
What is the MOST important reason for businesses to treat security as an ongoing priority? Cyber attackers are getting smarter and more sophisticated
A company uses an application that controls who can connect to a sensitive database and what they can do
What is this security feature called?
identity and access management
Company A acquired Company B and they realize that their standard security policy documents do not match
They escalate this issue to the company’s central Security team, who implements a plan to formalize security
strategy, hight-level responsibilities, policies and procedures around security of both companies Which security
priciple is illustrated in this example?
Risk management
Accenture is working with a client to improve their current security infrastructure The client wants to redefine the
security programs, create long-term plans for effective audits, and proactively plan against future threats What
might Accenture recommend to this client?
Develop a long-term security strategy which includes a risk management plan
An Accenture team working on a website development project grants access to its internal Sharepoint site to
several Software Developers Following completion of the project, the Developers still have access to the team’s
content, posing the risk of confidential data leak What should the team do in such instances to avoid data leaks?
Review user access to confidential data, and disable access following project completion which is an identity and Access Management function
Security
Trang 2What is the first step to understand the potential impact to the business about a Security threat? Perform a risk impact analysis
Accenture’s iDefense team of Cyber Defense Analysts work tirelessly to gather the data needed to help clients
make the best possible decisions about their security strategy and operations Which Accenture service does this
describe?
Risk Management Service
When companies study the possibility of moving to the Cloud, they often perceive that security is a roadblock to
making things happen quickly What should Accenture tell a client about their capabilities?
Accenture integrates security early in the process and implements their own patented innovations to automate processes and migrate in a much shorter period of time
Which term refers to the fraudulent practice of using email communication to induce individuals to divulge
confidential or personal information?
Phishing
A client wishes to update their legacy system even though there have been no security breaches since its
implementation five years ago If the client has not suffered and attacks, why is it still necessary to update their
system?
Because new security threats emerge all the time
What is the goal of a Red versus Blue Team exercise? To assess an existing security team’s performance (people, process, and technologies in place) during a simulated
cyber-attack Which action is appropriate for an organization to consider when integrating a new application or platform that
deals with sensitive information?
Include security specialists at the beginning and throughout the process
The European Union (EU)’s General Data Privacy Regulation (GDPR) places a broad number of restrictions on the
collection and transfer of individuals’ personal data A company based in the US that does business with several
clients in the EU realizes that not all of its current security practics align with GDPR standards The company drafts
an action plan to address these issues and resolve them accordingly Which security principle is illustrated in this
example?
Compliance
Trang 3Question Answer Key Where does change management play a major role in transforming a client business into a data-driven, intelligent
enterprise?
data governance and management
How does the implementation of an enterprise-wide data and analytics strategy help organizations?
by housing data in one place and converting it into easily consumable information at high speed What should a company do to develop a better data culture? Ensure that everyone in the company understands the importance of data and are aware of what data can do to
improve business processes
Which technologies combine to make data a critical organizational asset?
Machine Learning and Artificial Intelligence (AI) What happens when a dataset includes records with missing data? It nulls the dataset, which must then be discarded and recollected
What is an advantage of using a fully-integrated cloud-based data analytics platform? It provides the computing power needed to convert raw data into meaningful information for decision makers What function do regulations like the General Data Protection Regulation (GDPR) serve? to encourage companies to invest in data protection through compliance subsidies
Which scenario best illustrates the implementation of data governance? drafting a press release based on data extracted from the news of the day
Accenture is helping a large retailer transform their online sales and services A data analyst audits the client’s
customer journey and maps out the kind of data they need to collect at each touch point
How does this help the client achieve their objectives?
by increasing their customer knowledge and leveraging that information to improve customer experience
How should a company adopt a data-driven culture that will stick? Use change management to transform how the company thinks about data
A client approaches Accenture for a solution to collate the large amounts of data it has collected over the years
from various sources
Which solution would help the client pool their data together?
a cloud analytics solution
What does data warehousing allow organizations to achieve? allows for analytics and reporting across the entire organization
How does Accenture help companies harness the power of data to achieve optimal business outcomes? They develop data governance frameworks that go on to form the basis of the company's data analytics strategy
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Accenture is involved in the transformation of an organization into a data-driven and intelligent enterprise
Which ability does Accenture need to ensure the organization has to become a successful business?
to gather, re-organize, and store different categories of all raw data for easy and faster retrieval
What is the main difference between structured and unstructured data? Structured data is easier to search and analyze, while unstructured data requires more effort to process How does a fully integrated Data and Analytics Platform enable organizations to convert data into consumable
Why is it important for companies to invest in building a complete Data and Analytics Platform?
It produces cultural support and alignment, a growth mindset, and new ideas and priorities to improve business processes
What does Accenture help businesses implement to ensure their data is trustworthy and reliable?
data governance and management policies
A health care provider approaches Accenture to help them increase their efficiency through an advanced data
science platform
What is the first step Accenture could take?
train the client to independently manage their data
Which example illustrates the idea of "collecting data"? mining all product reviews from an online store for further processing
What does data warehousing allow organizations to achieve?
allows for analytics and reporting across the entire organization Which technologies combine to make data a critical organizational asset? Machine Learning and Artificial Intelligence (AI)
Data
Trang 4Which scenario best illustrates the implementation of data governance? drafting a press release based on data extracted from the news of the day
Why is data-driven analytics of interest to companies?
It helps Data Analysts shape an analytics problem from a business problem
What differentiates data from information?
data is contextualized, information is generic How do Machine Learning (ML) and Artificial Intelligence (AI) technologies help businesses use their enterprise
A department manager is planning a presentation on how data platforms work, but needs to simplify the
language for the audience to better understand the main steps
Which three steps most accurately describe the manager’s approach?
gather, organize, and share data
Where does change management play a major role in transforming a client business into a data-driven, intelligent
enterprise?
data governance and management
A client approaches Accenture for a solution to collate the large amounts of data it has collected over the years
from various sources
Which solution would help the client pool their data together?
a cloud analytics solution
How does the implementation of an enterprise-wide data and analytics strategy help organizations? by housing data in one place and converting it into easily consumable information at high speed
What does data warehousing allow organizations to achieve? allows for analytics and reporting across the entire organization
What is the next step an organization should take after capturing and collecting data? process and curate data
What is the main difference between structured and unstructured data? Structured data is easier to search and analyze, while unstructured data requires more effort to process
What does data warehousing allow organizations to achieve? allows for analytics and reporting across the entire organization
A client approaches Accenture for a solution to collate the large amounts of data it has collected over the years
from various sources
Which solution would help the client pool their data together?
a cloud analytics solution
What does the DIKW pyramid represent? It is a model used to represent the functional relationships between Data, Information, Knowledge, and Wisdom
What is the first step a data analyst should take to clean their data? remove all outliers
How should a common data source, like social media comments, be categorized unstructured data
What is an advantage of storing data in a data lake without applying a specific schema to it initially? It allows more flexibility to use the data in various, innovative ways
How do Machine Learning (ML) and Artificial Intelligence (AI) technologies help businesses use their enterprise
What role does the Data, Information, Knowledge, Wisdom (DIKW) pyramid play in managing a data-driven
project?
It serves as a linear model to show the various ways of extracting insights and value from all types of data
Trang 5Question Answer Key Accenture is helping a client improve their business agility by reducing time to market, increasing product quality,
An Accenture Technology team located in the US has added a new feature to an existing online ticketing platform
The team would like to have the new feature reviewed by other global teams using individual instances of the
platform
Which technology, when combined with Agile and DevOps, will help the team receive real-time feedback? Cloud
A client is currently struggling with late-stage integration and manual deployments They want to find another
method that will better suit their needs, and they are reviewing the DevOps approach
Which statement describes an advantage of DevOps? It can deliver services faster with higher reliability and quality
How can a DevOps team take advantage of Artificial Intelligence (AI)? by using AI to collate data from multiple sources and assess existing automation to improve efficiency What is the rationale for Scrum teams implementing short sprints? to break work into smaller chunks that can be delivered early and often
How does Accenture generate value for clients through Agile and DevOps? through improved speed to market, increased product quality, and increased customer satisfaction Which Agile approach helps teams improve their project cycle time by considering team capacity? Kanban
What is a benefit DevOps brings to the way a company works? It prevents bottlenecks by limiting the amount of work in progress
How should companies incorporate Agile methodology into their initiatives? by using frameworks that fit their needs and tailoring the approach to match their unique attributes What is an accurate description of Agile and DevOps? values and principles to develop better solutions faster
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How can a DevOps team take advantage of Artificial Intelligence (A by focusing on multiple views into systems, and pushing DevOps issues across the process
An Accenture consulting team is tasked with developing a new client operating model and decide to follow the
Waterfall approach The team misses the client deadline because they did not work together and share
information For the next iteration, the team decides to work in a series of sprints, with brief daily meetings to
ensure all team members collaborate effectively
Which phase(s) of software production are the focus of DevOps? development, testing, and deployment
Organizations following Waterfall methodology usually begin with requirements gathering, in which the
development team attempts to fully understand the product and all its desired features This process may take
months under the traditional approach
How is the Agile way of working different? Agile recommends breaking the work into distinct functional phases and creating timelines for each of them Scrum teams use short iterations to receive quick feedback from customers
When comparing Waterfall methodology to the Scrum framework, how is the overall Scrum process often
What is a downside of using the traditional Waterfall approach? It lacks detailed documentation, leading to misunderstandings and difficulties between the team members Which statement is true about Agile and DevOps? Agile focuses on delivering customer value, while DevOps focuses on testing
In DevOps, high levels of automation are expected, which increases productivity
TQ Agile & DevOps
Trang 6An Accenture Technology team located in the US has added a new feature to an existing online ticketing platform
The team would like to have the new feature reviewed by other global teams using individual instances of the
platform
Which technology, when combined with Agile and DevOps, will help the team receive real-time feedback? Artificial Intelligence
From development to testing and deployment, how are DevOps practices best orchestrated? program management
A global clothing manufacturing company often develops multiple clothing lines simultaneously Occasionally, the
executive design team decides to change designs after development is under way due to market feedback This
results in delays, which in turn lead to missed delivery deadlines
How could the company benefit by applying Agile principles?
The company can discover design changes earlier in their process and adapt to them, making appropriate trade-off decisions to meet deadlines
A major hospital uses an Agile approach to manage surgery schedules A large board set up in a common office
allows staff to quickly identify which procedures are scheduled, the times they are scheduled, and who is
involved
What are key objectives of DevOps at Accenture? to deliver services faster, with higher quality, and with built in security
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How does Accenture generate value for clients through Agile and DevOps? through improved speed to market, increased product quality, and increased customer satisfaction
Which tool is often used by DevOps to facilitate the development, testing, and deployment of new software? extreme programming
Why does DevOps recommend “shift-left” testing principles? It reduces costly re-work during later delivery stages
What differentiates Agile from the Waterfall methodology? Agile accommodates changes which might be needed after defining initial requirements
Which term describes the traditional methodology of project management and software development? Waterfall
What is a common misconception about Agile and DevOps? They are faster, higher in quality, and come with built-in security
Which Agile framework breaks workload into smaller increments to improve team focus and simplify testing? Waterfall
What describes the relationship between Agile teams and project requirements? Agile teams embrace changing requirements and modify their development strategy to accommodate the
What should an organization avoid using as the reason to pursue an Agile transformation? Agile can help us shorten our waterfall practices and planning
What is an Agile perspective on errors and mistakes in project development? Mistakes can be caught early by working in short spurts that allow for immediate review, learning and What would be an outcome for Accenture teams successfully adopting Agile ways of working? Increase in morale and employee enagement among team members
SAFe is a set of organization and workflow patterns, which combines Scrum, Kanban, XP, and DevOps in a super
framework, intended to guide businesses in implementing practices more broadly across their Enterprise What
does the acronym SAFe stand for?
Scaled Agile Framwork (SAFe)
What is the rationale for Scrum teams implementing short sprints? To break work into smaller chunks that can be delivered early and often
Which statement describes a benefit of DevOps?
It enables the capability to continuously release software with high confidence
Trang 7Question Answer Key
An organization using Robotic Process Automation (RPA) wishes to verify the quality and results of their
automated processes to understand the issues and risks and determine whether the processes are performing as
expected
Which element of RPA should they use to manage and track their automated processes? RPA Controller
A large organization is struggling to close the gaps in skill levels that exist between its employees and those from
competing companies
How can automation help the organization solve this problem? by freeing up employees to train and upskill for higher-level work
A regional bank implemented an automated solution to streamline their operations for receiving and processing
checks They would like to further enhance the solution to recognize signs of potential fraud and alert their
security teams accordingly
Which technology could be combined with the current solution to do this?
Machine Learning
A small business specializing in computer repair implements an automated process that routes customer requests
to the technician best suited for the job Though the automated solution only reduces a few minutes of time from
each request, it results in the business being able to complete several hundred more service orders per year
What describes Accenture's approach to automation, both internally as well as for clients?
implementing advanced robotics capabilities on every automation effort How can a robot differentiate between positive or negative product reviews? by running a clustering algorithm on the review text
In the context of automation strategy, what is a Center of Excellence? a team that establishes best practices for automation efforts within an organization
How does Accenture’s SynOps help clients better manage their systems' operations? by helping clients select and implement an enterprise platform that suits their needs
A client asks for help planning and implementing an enterprise platform transformation, ensuring proper
integration of their currently automated solutions
Which Accenture tool would best help the Project Lead begin this process? myConcerto
What is an example of a task that could be automated? a recurring task that repeats the same workflow each time, but with different data
What is a best practice when approaching an automation effort?
improving the current process before automating it
Intelligent Automation expands on simpler forms of automation through the use of which technology? Artificial Intelligence
To resolve client queries, customer support professionals must gather customer data from a variety of sources,
such as databases, phone calls, email, and online chats This is time-consuming and can negatively impact the
customer journey
What is something Intelligent Automation can do to improve this process? populating forms in one application with data from another
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A software team is setting an automation strategy and begins by identifying business processes that could benefit
from automation
Automation
Trang 8What is a best practice when approaching an automation effort? improving the current process before automating it
An Accenture client already has an extensive amount of automated solutions in place, but would like to improve
the ways their people and technology work together, along with uncovering data-driven insights
Which process would benefit from the use of Robotic Process Automation (RPA)? gathering patient data to schedule appointments at hospitals
What is Robotic Process Automation (RPA)? a technology that allows software to replicate human actions to execute business processes
A museum is evaluating historical documents for authenticity, reviewing their physical condition, and categorizing
them by subject before creating a backup on the Cloud
Which part of this process could the museum automate easily, without incurring high costs or large amounts of
How does Robotic Process Automation (RPA) differ from Intelligent Automation (IA)? RPA is more expensive to implement than IA
How does Accenture’s myWizard assist clients in beginning their automation journey?
by helping the client create, implement, and measure enterprise-wide automation strategies
What is an example of an Intelligent Automation solution that makes use of Artificial Intelligence? recognizing and classifying images
A programmer creates a bot that uses Artificial Intelligence to scan the text of customer feedback emails The bot
analyzes the wording in the emails to determine whether they are positive or negative, and then accordingly
routes the emails to customer service representatives for follow-up
A small e-commerce company uses a series of Robotic Process Automation (RPA) solutions to manage the backup
of data from individual workstations to an on-premise server However, the company is opening another office
and would like to more easily share data between locations, along with better protecting the data from loss
Which technology could be combined with their current automated processes to do this? Blockchain
What is a “job” as it relates to automation?
a specific sequence of tasks and operations for an automated process All correct
Trang 9Question Answer Key How is a qubit in quantum computing different from a regular bit in classical computing? A qubit can represent an indeterminate state
What is a benefit of interference in quantum computing? It allows for encryption of data within large databases
Why is quantum computing potentially a better fit for weather forecasting than classical computers? It can perform advanced simulations more efficiently
Which statement describes the current availability of quantum computers? They are owned by a few companies, but available to many
What is an example of using quantum computing for sustainable practices? installing edge computing devices in common public places
Which term refers to the strong information correlation between qubits? quantum annealing
How is Accenture addressing the emerging market for quantum computing technology?
by adopting a Quantum-as-a-Service approach using existing quantum computers
What is the purpose of "post-quantum" cryptography? to create encryption methods that quantum computers cannot crack
Which part of the drug discovery life cycle can quantum computing impact the most? molecular simulation
Why is quantum computing useful for optimization problems? It can perform operations on a combination of all possible solutions
How could quantum computing benefit the Financial Services industry? by predicting market activities months in advance
What is the term for breaking a larger number apart into smaller numbers that can be multiplied together to get a
What is a current concern regarding the advancement of quantum computing? Steering qubits towards desired states will introduce bias
TQ Quantum Computing
Trang 10Question Answer Key What is an example of value created through the use of Deep Learning?
Reducing multi-language communication friction in a company throuh automatic language translation Which describes the state of “weak” vs “strong” Artificial Intelligence in the marketplace? The current state of AI offerings would be classified mostly as “weak” AI at this point
What is a benefit of applying Artificial Intelligence to Accenture’s work?
It will allow Accenture people to perform critical job functions more efficiently and effectively
Which situation is an enabler for the rise of Artificial Intelligence (AI) in recent years? Availability of cloud-based, hosted machine learning platforms
What can a human still do better and faster than any Machine Learning (ML) solution? Decide whether an email is spam
Which are common applications of Deep Learning in Artificial Intelligence (AI)? Image processing, speech recognition and natural language processing
Once business strategy is defined for an Artificial Intelligence (AI) program, what should be the first component to
consider when building the AI solution?
Dataset
Accenture’s Applied Intelligence (AI) team is building a solution to help a global construction client better manage
machine uptime on their build sites The Accenture team notices that the client is facing a major cultural adoption
issue Which approach will help in addressing the issue?
Data strategy and operating model
Which type of Artificial Intelligence (AI) can repeatedly perform tasks of limited scope? Narrow AI
What is the most common language used for writing Artificial Intelligence (AI) models? Python
A global construction client approaches Accenture to help make their decision-making processes more
transparent and understandable to their skateholders Which type of Artificial Intelligence (AI) would be
appropriate for Accenture to discuss with the client?
Conversational AI
What is a key differentiator for Accenture when delivering Artificial Intelligence (AI) solutions to clients? Accenture’s large number of solutions enables delivery of impact at scale
A healthcare start-up is using Artificial Intelligence (AI) to analyze the way a person speaks in order to detect
Alzheimer’s disease The algorithm interprets pauses and differences in pronunciations as markers of the disease
The developers used datasets containing thousands of speech samples What type of Machine Learning (ML) was
NOT leveraged in this example?
Bayesian Network
What is a benefit of applying Artificial Intelligence (AI) to Accenture’s work?
It will allow employees more time to work on administrative and data collection tasks
Which Artificial Intelligence (AI) term is used to describe extracting information from unstructured text using
AI