INTERNSHIP PROCESS IN TMS COMPANY LIMITED

ACKNOWLEDGEMENTS It is such a huge honor for me to express my gratitude to many people whose encouragement, support and assistance played a vital role in contributing to the success of my report First.

It is such a huge honor for me to express my gratitude to many people whose encouragement, support and assistance played a vital role in contributing to the success of my report

First and foremost, I am particularly grateful for the guidance given by my advisor, Mrs Phạm Thị Phượng, with her dedicated advisory and suggestions in writing of this report despite her limitation of time Her detailed advice and feedbacks have provided handy instructions and encouragement, resulting in the accomplishment of my internship report

In addition, I would like to extend my sincere thanks to TMS Limited Company in general and Sales Department staffs in particular for the experience during my internship Ms Hoàng Ngọc Anh provided me with not only the key documents but also the great knowledge and support

My special thanks are given to my friends and family who supported me during the internship and in writing this report

TABLE OF CONTENTS

LIST OF FIGURES Figure 1.1 Organizational Structure of TMS Limited Company

LIST OF ABBREVIATIONS

1 TMS Co., Ltd TMS Limited Company

5 TOEIC Test of English for International

Communication

6 IELTS International English Language Testing System

7 TOEFL Test of English as a Foreign

Language

Vietnam is increasingly developing and currently at the top of emerging logistics markets As reported by Vietnam Logistics Business Association (2019), logistics industry accounts for 20 to 25% of the GDP structure and is expected to grow by about 12% per year in the near future Furthermore, Vietnam ranked 39 out

of 160 countries in the Logistics Performance Index (LPI), up 25 levels compared to

2016 (World Bank, 2018) Clearly, Vietnam has a huge potential opportunity of logistics industry development, which contributes enormously to the domestic economy

One of the main factors of Vietnamese logistics growth is the effective human resources because it serves creating a pool of prospective employees who can ensure continued operation for fulfilment of company’s objective

Within over one-month internship in TMS Limited Company, I was lucky to learn and apply my domain knowledge and skills which I have acquired since university Besides, I have had a great opportunity to experience a promising field

of Human Resources that I have never encountered before In fact, this internship enables me to gain information about human resource management, company structure and operation system, most importantly, the recruitment process and assessments as well as training programs Except for the table of contents, acknowledgment, list of tables and figures, introduction, conclusion and references, this report covers four chapters:

- Chapter I: An overview of TMS Limited Company

- Chapter II: Introduction about internship process in TMS Limited Company

- Chapter III: The reality of the use of English in TMS Limited Company

- Chapter IV: Suggestion for the topic of the graduation thesis

Chapter I describes an overall view of TMS Limited Company with the content of its formation, development, services, achievements and organizational structure Chapter II is mainly about what I did and studied in the short period of time I

worked as an over one – month intern at TMS Co., Ltd It also describes my

learning process there and the challenges as well as achievements I got from it Chapter III is my observation of English usage in the whole company and my recommendations for English skills improvement In Chapter IV, I made

self-evaluation and suggestion for my graduation paper in this semester

CHAPTER 1: AN OVERVIEW OF TMS LIMITED COMPANY

1.1 Formation and development

TMS Limited Company was established on April 15th, 2010 with a tax code of

2500392944 by Mr Hoang Anh Tuan, specializing in transportation services and freight forwarding services The main office is situated at No.32, Ton That Tung Str, Hung Vuong Ward, Phuc Yen City, Vinh Phuc

After a decade of development, TMS Limited Company has been committed

to providing logistics services including road transportation and international freight forwarding to deliver excellence and value to customers, carriers, businesses and government From a humble beginning in 2010, with a modest number of 10 trucks and 15 trailers TMS Limited Company served local businesses in Phuc Yen City Today, with 10 years of experiences, the company has succeeded in expanding the quantities of cars, trucks, trailers and containers as well as serving both national and international organizations

In addition, understanding the customers’ needs in order to continuously add value to their business and provide them with superior supply chain solutions is the key for building the image of TMS Limited Company As a result, the company has won the credibility of many loyal individuals and organizational groups and enterprises

In the future, TMS Limited Company is going to launch 2 branches in Hanoi and expand its foreign activities with international counterparts Besides, the company is planning to become a distributor of products by establishing 2 supermarkets In the next few years lies a promising business scenario of the company

1.2 Services

TMS Limited Company has employed a well-trained, professional, experienced and dedicated group of drivers as well as office workers Up to now, providing transportation services and freight forwarding is the main service of the company’s objectivities Specifically, the company offers the logistics service of inland road transportation such as agricultural products transporting, imported and

exported products transporting, construction materials transporting, and containers transporting Additional logistics service that the company has provided is freight forwarding, which includes cargos and freights packaging, customs clearance and tax privilege consultancy Moreover, the company has also served the rental service

of cars and trucks with DWT from 500kg to 35 tons

With a sufficient supply of cars and trucks with DWT from 500kg to 70 tons, the company achieves the superior transporting capacity from 200 to 300 tons of cargo loads per day, proceeding to 8000 tons of cargo loads per month TMS Limited Company has delivered the highest quality service coupled with the highest level of safety with 100% insurance for high-value products

In addition, TMS Limited Company has cooperated with many well-known multinational corporations such as Honda Corporations, Toyota Corporations and Toyota Boshuku Limited Company

1.3 Mission, vision and core values

• Mission

TMS Limited Company has been continuously developing organization culture and expand the size and scope of the business in order to deliver values to customers, suppliers, counterparts and employees by providing national and global products, and playing a vital part in Vietnamese logistics industry and international supply chains

• Vision

TMS Limited Company is committed to developing and establishing local, national and global supply chains which enriching the life standards of the local people as well as contributing to the domestic economic growth

• Core Values

TMS Limited Company has interweaved Commitment, Openness, Respect, and Enthusiasm in every service provided With the motto of “delivering values to

customers and contribute to the domestic economy”, the company is determined to maintain the leading position in logistics industry, participate in the global value chains, reinforce the business foundation , and thus improve its competitiveness

Vice Director

Operation Management Department

Operation Manager

Supervisors

Drivers

Finance Department

Financial Manager

Accountants

Cashiers

Marketing Department

Marketing Manager

Designers

Content Creators

Human Resources Department

Human Resources Manager

Recruitment Assistants

Training Assistants

1.4 Organizational structure

The organizational structure diagram of TMS Limited Company is described

below

Figure 2.1 Organizational Structure of TMS Limited Company

(Source: TMS Limited Company)

Under the leadership of founder and director Hoang Anh Tuan, TMS Limited

Company system has been divided into four departments, including Operation

Management Department, Finance Department, Marketing Department and Human

Resources Department together with 60 employees Particularly, managers are in

charge of all departments above

The Operation Management Department is responsible for running and

providing the transportation service of the company as well as contacting and

collaborating with customers and business counterparts, while Finance Department

Director

takes the role of managing the company cash flow, taxes and budgets, forecasting over long-term and short-term time horizons, and reporting on regular bases, especially financial statements The Marketing Department monitors the company’s website and social media, conducts customers and market research, and organizes promotional campaigns and advertisement Finally, the Human Resources Department handles employee recruiting, staff training and development, and interpersonal communication and relation among employees

CHAPTER 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN TMS

COMPANY LIMITED.

2.1 Internship activities

It was such a great opportunity for me to work as an intern for over 1 month in TMS Limited Company, one of the leading transport companies My internship lasted from December 10th 2020 to January 15th 2021 During my internship, I was assigned to practice at the Human Resources Department under the supervision of the Human Resources Manager, Ms Hoang Ngoc Anh

Working in HR Department, my team was in charge of handling all the manpower matters in the company, including designing suitable onboarding plans, organizing employee recruitment, launching staff training and development programs, setting up performance improvement plans, promoting interpersonal communication and relations among employees, ensuring the business operating in compliance with all labor laws, and keeping income and attendance records

In addition to the workload above, I also took care of different duties in the office, such as photocopying the worksheets and contracts, typing and preparing papers and documents, and checking staff attendance and absence online

In brief, I have had a good chance to experience a new and interesting field

of Human Resources that I have never encountered before After over one month, I have been fully aware of the importance of HR Department and the role of an effective recruiting process

2.2 Difficulties and the personal experience acquired through the internship period

2.2.1 Difficulties

First and foremost, the main project I was working on was looking for suitable candidates on every recruitment platform They consist of company web-page, online websites including timviecnhanh.com, TopCV.vn, vieclam24h.com, Timviec365.vn, etc and social media such as Facebook and LinkedIn which are firm and promising social platforms for every recruiter Everyday I had to upload all the job descriptions onto the systems I had to then filter through around

approximately 100 applications, making sure they were eligible to apply and then put them forward for a telephone interview The scale was certainly the biggest difficulty I faced I sometimes ended up staying in the office until 7pm because of the volume of applications

Next, at the beginning of internship period, my weakness is lack of confidence when making telephone calls with the candidates I had to contact them to inform them about the interview date, time and venue My lack of communication skills helped them to misdoubt the trustworthiness of my company that caused some refusals for interview

Last but not least, this job required me to have good Microsoft Excel skills to store and familiarize with payroll Because I did not have much time to work with professional computer science in university, I had to spent nearly one week getting acquainted with them Sometimes, working with the numbers made me very stressed and tired

2.2.2 Personal experience acquired through the internship period

First of all, during over one month of internship in TMS Co., Ltd, my communication skill has been improved a lot I haven’t been shy when communicating with the candidates What’s more, I gained a lot of precious relationships with the seniors and colleagues who will support me in this sector in further future My good communication skills, in addition, helped our team build team spirit to deal with some challenges in the internship period We were very enthusiastic and willing to help each other We were not only a purely working relationship, but also really good friends

Second, in addition to Human Resources experiences, I have got much valuable knowledge in logistics sector from my supervisor and colleagues I recognized that English is very important in logistics sector Not only did I broaden

my terminology vocabulary but also improve so much practical experience of logistics

Third, thanks to short internship period in TMS Co., Ltd, I have more chances

to practice English The seniors in Organization Management Department are very talented at English When I finished the Human Resources tasks, I was given

chances to observe Organization Management Department I acquired negotiation skills and writing business correspondence skills again because I had learnt the theories at Thuong Mai University

Although the internship period is quite short, I gained a lot of practical experiences and knowledge of logistics sector They will be a plus in my CV when I apply for a job in the future

CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN TMS

LIMITED COMPANY.

3.1 The practice of using English in the company

As a logistics company which also deals with international freight, English skills are basic requirements to enter this sector for its dominance in more than 60 countries According to the TMS Co., Ltd statistic, nearly 60% of staffs has at least one English certificate such as TOEIC, IELTS, TOEFL, … They mainly work in Organization Management Department and Marketing Department In these departments, the staffs must have English skills on intermediate level as they have

to communicate with foreign customers and create English contents as well Therefore, many of them are capable of using four English skills (Listening, Reading, Writing, Speaking) smoothly and fluently Although the rests sometimes make some common mistakes of English-speaking Vietnamese, they still can communicate with their customers and agents easily I would like to indicate some mistakes observed during the internship period in TMS Limited Company

Firstly, a few of staffs mispronounce “l-n” because of dialect These people mainly live at neighboring areas such as Me Linh, Tien Phong, Xuan Hoa, … and their lisp were influenced since they were small Their mispronunciation might sometimes make the clients confused

Secondly, the common mistake of some Content Creators is to overuse word-by-word translations to create contents They consulted Vietnamese contents sourced in the Internet then used Google Translate tool to convert to English texts This translation technique is not good at all In addition to lack of creativities, they could not be guaranteed accurate grammatical structures

Finally, most of staffs face difficulties in listening non-native English-speaking people There are some countries in which people do not use American, Australian

or British English such as Nigeria (Pidgin English), Thailand, Japan, … In these cases, they prefer use text messages to make phone calls

To my point of view, reading skill of almost staffs in the company is the best when compared to the 3 remaining skills They can deal with English documents