WORK EXPERIENCE INTERNSHIP REPORT company educational holding company chân trời mới

Derived from the demand of the students and their parents,the Educational Holding Company Chan Troi Moi has been established to be theprofessional English-learning environment for the le

WORK EXPERIENCE

INTERNSHIP REPORT

09/2020

MINISTRY OF EDUCATION & TRAINING

HOA SEN UNIVERSITY FACULTY OF FOREIGN LANGUAGES

Company : Educational Holding Company Chân Trời Mới Duration : 27/07/2020 – 12/09/2020

Supervisor : Vũ Hồng Khanh – Center Manager

Phạm Nhật Kim Khánh – Center Academic Head

To have the opportunity to experience this internship period, I would like to send myheartfelt thanks to Ms Bien Thi Thanh Mai and Ms Vo Thi Kieu Loan who areenthusiastically guiding me in my internship, sharing ideas, and giving advices for me tocomplete this report

I'm so grateful to Mr Vu Hong Khanh and Ms Pham Nhat Kim Khanh thatconscientiously instruct to me to get used to the work in the center In addition, I wouldlike to thank all of the employees in the Customer Care Department who have been mycompanions in the seven weeks of internship at the company

During the internship period, I tried to complete this report on the content and format, but

I certainly did not omit some faults that I could not regconize or control For that reason,the comments of the supervisor and all of employees would be the precious informationfor me to improve my report

CHAPTER 3: WORKING ENVIRONMENT6

CHAPTER 4: POSITION AND TASKS9

CHAPTER 5: OBSERVATION TASKS 5.1 Attending to the learner11

In the current trend of modern society, English has become an indispensable tool in humancommunication and business Derived from the demand of the students and their parents,the Educational Holding Company Chan Troi Moi has been established to be theprofessional English-learning environment for the learners Since its first foundation, theCompany has been unstoppable and achieved the great amounts of achievements in thisinternational language teaching area Given the permission of the Company’s LeaderBoard, I had the opportunity to do internship and gain experience at the company.Realizing my passion on teaching, I chose the position of teaching assistant as well ascustomer caring to practice at the company This period of internship was obviously thechance for me to learn, and improve my teaching skills that I have not yet received in theuniversity Through the internship with the enthusiasm of Ms Pham Nhat Kim Khanh andthe entire staff of the department, I successfully completed the internship and this report

ABBREVIATION TABLE

12 AAC (Math) Academic Affairs Coordinator (Math)

CHAPTER 1: INTRODUCTION

At the Hoa Sen University, the improvement of both hard and soft skills is very importantfor students to prepare for the future jobs The university has always created the goodconditions for students to get used to the atmosphere of the working enterprises, toimprove their level and cognitive function For those reasons, Hoa Sen Universitycoordinates with many companies and enterprises to help students to participate in anintership session

First, I found the information of the Sylvan Learning Vietnam in the internship list on thewebsite of Hoa Sen University After that, I search on the internet about this company tocollect more information to prepare my CV to apply Fortunately, I have been employedinto the company for the internship as well as the official contract of TA task This seven-week period will facilitate me to accumulate the work experience to immerse myself torecognize my strengths and weaknesses Besides, I have set the specific targets in thiscognitive internship, so I can apply the knowledge that I learned at school in the realeducational environment, namely:

- Target 1: to acquaint to the education environment of English center

- Target 2: to apply the specialized knowledge in the field of English languageteaching

- Target 3: to improve the weaknesses, and promote the my strengths of knowledgeand skills

- Target 4: to enhance the confidence and speaking skill with the students and theirparents

CHAPTER 2: ORGANIZATION

2.1 General information:

The Educational Holding Company Chan Troi Moi was founded on December 10th, 2015,operating parallel to the Holding Company AMA (Vietnam) On July 12th, 2011, twoofficial companies joined together in the new company named for Vietnam SylvanLearning

Sustained and work as a member of the Vietnam Investment Group (VIG) With the goal

of learning fun, nurturing confidence and self-reliance on young children, Sylvan Learninghas built up successfully the programs of STEM, English for studying abroad, and softskills in the 21st century (Source: https://sylvanlearning.edu.vn/)

- General English and Communicating English for the teenagers and adult learners

- Logical Math, Robotics, Coding for Kids, Engineering

- Ielts, Toeic, KET, PET, Flyer, Mover, and Starter Cambridge

(Source: https://sylvanlearning.edu.vn/)

Figure 1: Logo of the Vietnam Sylvan Learning

2.3 The target, missions, and core values of Sylvan Learning:

2.3.1 Target: learning fun, nurturing confidence and self-reliance on the children 2.3.2 Missions:

- To bring the true American education to the learners through the modern

educational environment and the most effective teaching methods

- To help the learners succeed in using English proficiently, fulfilling the desire to getthe international certificate

- To accompany with the learners during the study program to build a solidfoundation for their successful future

2.3.3 Core values:

- Education is key

- Good teachers are inspiring teachers

- Learning is personalized

- Technology promotes the learning

- The practical outcome is the most important element

2.4 Company Structure:

(Source: The Human Resource Department of Sylvan Learning)

Figure 2: The structure of Sylvan Learning

2.5 Center structure:

(Source: The Human Resource Department of Sylvan

Learning)

CAH Phạm Nhật Kim Khánh

PCH

PCO

Phạm Thị Trang

Đoàn Thị Thanh Tiên

Cleaner Security CCO

Võ Lâm Nhạc Diệp Kim Oanh

Center manager

Vũ Hồng Khanh

Admin Nguyễn Thị Kim Thúy

Figure 1: The structure of Truong Dinh center

CHAPTER 3: WORKING ENVIRONMENT

3.1 Facilities:

The center always focuses on the equipment for teaching and learning The classrooms aredecorated with posters and letters from the learners in the previous classes In addition,many drawings and vocabulary recordings are also posted around the classroom Theclassroom is also equipped with a projector, an air-conditioner, and comfortable tables forthe learners As the result of the Covid pandemic, the seats were positioned to assure thedistance between the learners Besides, the center always prepares the hand sanitizer andmasks to the students who forgot to wear The teachers and learners were encouraged towear the mask in the center

equipped with laptop and the supporting devices The teachers and TA are assisted withadditional references before and during the lesson, in both the soft and the hard copy Thecenter has the photocopy machine, scanner for the preparation of the document Inaddition, the center also equips the elevators for the teachers and learners who study onthe third and fourth floor, and the dining room, the green room for the staff

3.2 Working with supervisors:

Figure 4: The classroom arrangement for distancing assurance

I practiced at the center of two different tasks as TA and Customer Care First of all, Iworked in Customer Care Task with Mr Vu Hong Khanh Taking care of the customers atthe center was about their students and their parents, so the task included the learning andconsulting the courses for the learners Moreover, the amount of data and information wasvery large and heavy that required the patience and precision in arranging the studyingschedule and announcing it to parents Mr Khanh spent much time to instruct me how touse the internal information as well as the strategy for caring customers.

On the other side, my main task is teaching assistant that included supporting teachers andstudents during and after the lesson Ms Khanh guided me the needed skills to cooperatewith the teacher and learners as well as to prepare the documents for every lession.Because of the Covid pandemic, a number of classes had to move into online classes, Ms.Khanh also trained me the online teaching program Thanks to all of this, I clearlyexperted everything for my TA task within a week and completed my assignment in thisinternship

3.3 Working with coworkers:

My TA group included nine members managing 16 classes at all levels They're all thestudents of many different universities in TPHCM who works part-time for the center.Some of them have been here for more than one year, while another people have just takenthe job recently Everyone was cheery and willing to help everything in the TA tasks Inthe first days of the internship at the center, I actually learned a lot from observing otherpeople in preparing well as well as in class, then I draw the experience for myself to finish

my assigned work

In the Customer Care room, I worked with the two colleagues, Ms Oanh and Mr Nhac.Both of them actually spent a lot of time helping me get used to the enormous amount ofdata on the management system At the same time, they showed me how to classify thelearners’ information before processing to accomplish much more efficiently Planning aspecific plan in every tasks is Mr Nhac’s advantage that he could resolve the work easily.The atmosphere in our room was always so pleasant and cozy as a family, everyone in the

room always treated me like a younger brother in the house Those conditions obviouslyreduced stress in the process of working as a customer care staff.

Figure 5: Customer Care room

CHAPTER 4: POSITION AND TASKS

4.1 Teaching Assisstant:

4.1.1 Description: to support the teachers in teaching and managing the class as well

as communicating with parents about learning statement

4.1.2 Tasks:

- Manage the class

- Support the teacher and learners

- Prepare the documents before the class

- Correct the homework and examination

- Communicate with the learners’ parents

4.2 Customer Care:

4.2.1 Description: to consult the information as well as answers the questions about

the courses to students and parents

4.1.2 Tasks:

- Consult the courses’ information

- Answer the questions of learners and their parents

- Record the information into the management system

- Make plans for the new courses

- Inform to the learners about examination, time schedule, and learning status

4.3 Health Declaration:

4.2.1 Description: to check and record the health status of each learners to ensure the

health of the learners as well as the staff of the center

4.1.2 Tasks:

- Measure the temperature of learners

- Wash their hands with hand sanitizer

- Ask the information and traveling journal

- Record information into the report

CHAPTER 5: OVSERVATION TASK

5.1 Attending to the learner:

5.1.1 Task objectives:

For this lesson, I attended to the CK2 class of Mr Desmond for one and a half of hour topay close attention to the interaction between the teacher and the learners I have to recordthe verbal and non-verbal language that are the way to communicate with the leanersusing eye contact, gesture, touch, facial expression, and so on

5.1.2 Data collection:

- Teacher: Desmond

- Level of class: CleverKid 2

- Quantity of learners: 8

- Ages: 6-8 years old

- Textbook: Story Central 1 (Student book, Activities book, and Practice notebook)

Figure 6: The CK2 class of Mr Desmond

In this class, there is a striking sign that the weaker students being more interested than the

others, such as Khang, and Tri Moreover, Khang was likely very shy, so the teacher

regularly encouraged him to do the exercises or answer some questions On the other

hand, Tri had some problem with his cognigtive ability, so he often jumped and ran

around the classroom Mr Desmond and TA always had to pay attention to Tri to keep

him focusing on the lesson He always gave Tri a chance to speak whether he was accurate

or not Sometimes, he showed that he disobeyed which Tri was doing to remind him not to

shout loud in the class Identifying the facial expression of the teacher, Tri also stopped

annoying the class

Johnny (M) N,N, ,,,

Tri (M) N,,,E,E ,,,,

There are five boys and three girls in the class, but there is no distinction between thegender.

The seat was organized in a square so teacher could always walk around and interact withall the students The communication between teachers, TA, and students was easierbecause the distance is quite close Therefore, the seating arrangement also makes surethat all students get the same attention

Some students who were better actively attend into the lessons So the density of theiractivities is always superior to other friends As the result, teacher often had to encouragethe others students in the class using smile, eye contact, or clapping when you speak Onthe other side, teacher also regularly used a facial expression to show his dissatisfactionwith the boys who did talk to each other

The time that the students do practicing exercises is the time teacher used mostinteractions First, he reminded them to focus on doing homework After that, when hecorrected the exercises in the class, he used smile when they answered correctly, or facialexpression to motivate when the answers were wrong instead of correcting mistakesimmediately so as not to reduce their confidence He regularly moved around the table towatch all the students and used the non-verbal language to interact with students such aseye contact, nodding or gesture if he wanted to give the suggestions to the students

5.1.4 Reflection:

In my opinion, the most obvious thing of attending to the learners is the attitude Theteacher appearing in front of the learners with a smile will make the atmosphere muchmore comfortable This will motivate them to stay ease as they study and do not suffer toomuch pressures in the class Besides, calling the learners’ name regularly shows interest intheir study to help them feel more concerned than being overlooked In addition, showingpleased to the learners is also very important during the lesson that is able to make themfeel more proud and self-confident in their mind However, we are not only interested inthe good or active learners, but also need special attention to the weaker ones Sometimes,children may feel discouraged at school, an encouragement from a teacher can make a lot

of sense But this has to happen repeatedly over many days because some of the students

are difficult to change their bias about English, or being forced to learn English, or they donot want to hear the teachers Therefore, teachers often have to be patient to choosecarefully the way to show themselves expression to the learners to avoid letting them feelashamed One of the most common problems is that the classes of the children are oftennoisy, and they do not usually focus on the lessons This requires severity as well asflexibility in the teacher's emotional expression We cannot yell at the kids because we aregoing to scare of put pressures on them instead of getting kids’ interests in classes Thus,

we can allow students to participate in the pair or group activities accompanied by verbal actions to pull their focus on lessons naturally In concluding, attending to thelearners is an important factor to support the study of the students, bring confidence tothem and make the atmosphere comfortable in the classroom