WORK EXPERIENCE INTERNSHIP REPORT company VIETSTAR GROUP JOINT STOCK COMPANY

Finally, the brothers and sisters working in departments at Vietstar Group jointstock Company allowed me to experience, learn and work in a real businessenvironment at Vietstar Group joi

MINISTRY OF EDUCATION & TRAINING

HOA SEN UNIVERSITY FACULTY OF LANGUAGES – INTERNATIONAL CULTURES

First of all, I would like to thank Hoa Sen University for giving me theopportunity to participate in a cognitive internship organized by the university HoaSen University has helped me gain practical experience, apply the knowledge learned

at school and practice new skills and knowledge while doing an internship

Secondly, for their assistance in guiding me through my internship, I also like

to thank Ms Vo Thi Kieu Loan - Coordinator of the Cognitive Internship of BM Anh,and Ms Nguyen Thi Thanh Hong, English Lecturer in the Faculty of InternationalLanguages and Cultures for helping me complete my internship this report well Inthe process of writing the report, Ms Thanh Hong was dedicated and guided andhelped me a lot, in addition, she also pointed out the mistakes in my article so that Icould fix them and make the most complete report

Next, i would want to thank as well as the business that helped me reach theseaccomplishments so that I could have practical experiences that bring me results Iwant to thank Ms Men Tran who is the Vietstar Group Company's head ofrecruitment department I would like to thank Nguyen Gia Bao recruitment specialist,who is also my supervisor

Finally, the brothers and sisters working in departments at Vietstar Group jointstock Company allowed me to experience, learn and work in a real businessenvironment at Vietstar Group joint stock Company, I was able to apply lessons that Ihad not yet practiced From there, I will try to improve and complete myself better Inaddition, Mr.Bao, the supervisor, enthusiastically provided instructional materials onhow to make an accurate report and arranged a time to meet, exchange, answerquestions, and comment on the intern's report

SUPERVISOR’S REMARKS

Table of contents

ACKNOWLEDGEMENTS i

SUPERVISOR’S REMARKS ii

CHAPTER 1: INTRODUCTION 1

CHAPTER 2: ORGANIZATION 2

2.1 General information 2

2.2 Business activities 3

2.3 Company structure 3

CHAPTER 3: POSITION AND TASKS 5

3.1 Position 5

3.2 Tasks 5

3.3 The knowledge and experience 10

CHAPTER 4: WORKING ENVIRONMENT 12

CHAPTER 5: SELF-EVALUATION 14

5.1 Strengths 14

5.2 Weaknesses 14

CHAPTER 6: RECOMMENDATIONS 16

6.1 Recommendations to the company 16

6.2 Recommendations to the University 16

6.3 Recommendation to the intern 16

CHAPTER 7: CONCLUSION 18

APPENDICES 20

List of figures

Figure 1 Logo of Vietstar Group Joint Stock Company 3

Figure 2 Organizational chart of the apparatus and departments at Vietstar Group Joint Stock Company 4

Figure 4 Lazada customer care recruitment design image 6

Figure 3 UBANK customer care recruitment design image 6

Figure 5 Page to update information about candidates applying 8

Figure 6 Me and Ms Men at the recruitment department and Mr Bao recruitment specialist - Supervisor's me 12

Figure 7 Me and my colleagues at Vietstar Group Company 13

I had the chance to learn and put into practice the information that my

university instructors had taught me while I was an intern at Vietstar Group I made objectives for myself to work toward during my internship I want to start off by

acting like a true office employee for the business and taking responsibility for all of

my actions and work Second, I will certainly acknowledge all of my flaws and

sincerely consider any advice made by the business or my coworkers Be active and thorough with the responsibilities that my superiors have given me Third, I want to research and comprehend the operations of the firm where I work, as well as its types and future business plans, in order to provide ideas and work to its growth.Third, I

will actively improve my soft skills such as the use of office computer software, the use of office equipment and facilities, as well as the ability to communicate and

present in front of me crowd And finally, I will be more proactive in my work,

voluntarily asking staff to provide forms to bring the work to the editor

In order to have more experience to improve myself and my shortcomings, the cognitive internship is the time I did an internship at a company that helped me

improve my lacking skills I firmly believe that after interning at the company, I

achieved my own goals and objectives set and learned how to recruit personnel,

learned perseverance, diligence in work, and improved my ability to work ability to

communicate as well as communicate with colleagues in the company

2.2 ORGANIZATION 2.3 General information

English name: Vietstar Group Joiny Stock Company

Address: 602 Cộng Hòa, phường 13, quận Tân Bình, TP.HCM

Hotline: 028 7100 0555

Email: info@vietstargroup.vn

Website: https://vietstargroup.vn

Tax code: 0315196162

Working hours: 8h – 17h30 Monday to Friday

VIETSTAR GROUP JOINT STOCK COMPANY, also known as VietstarGroup, was founded on August 1st, 2018 This company specializes in offering peopleand financial services to the Vietnamese market Having a staff that is knowledgeableand experienced, Vietstar consistently offers top-notch financial and human resourceservices to businesses in the present Vietstar organization consistently provides top-notch services to businesses and clients thanks to a team of youthful, dynamic,creative, and highly specialized employees, an incredibly professional working style,and a welcoming workplace We offer a single system that guarantees service qualitywhile saving you time, money, and effort

2.4 Business activities

Vietstar has had definite development objectives from the start to secure itsposition in the market Concentrix, Fe Credit, Nature Origin, Transcomos, Viet Credit,OCB, TPBank, SHB, ACS Vietnam, and Lotte are examples of typical partners forVietstar The majority of major financial institutions and banks receive services fromthe outsourced service provider Vietstar Our company places a strong emphasis on itsclients, employees, and business partners, and leverages internal risk control,operating system optimization, and business transparency to provide long-term andsustainable additional value to those partners We have developed our own vision andmission to direct the next step with the goal of being a pioneering bridge between thebusiness and customers Currently, Vietstar offers three primary services: debtcollection, recruitment services, and support for consumer loans

2.5 Company structure

Figure 1 Logo of Vietstar Group Joint Stock Company

( Source: https://vietstargroup.vn )

RECRUITER ROOM CREDIT PROCESSING DEPARTMENT CUSTOMER

CARE ROOM

HUMAN RESOURCES – ACCOUNTING DEPARTMENT (Ms Phượng – Q.lý NS_Pháp Lý)

0969.118.749

TEAMLEADER JACCS 1

0969.079.371

TEAMLEADER JACCS 2

0902.940.885

TEAMLEADER ACS

0903.005001

NHÂN VIÊN ADMINISTRATIVE 0966.086.492

Figure 2 Organizational chart of the apparatus and departments at Vietstar Group Joint Stock Company

( Source: Profile Vietstar Group – Vietstar Group Joint Stock Company )

2.6 POSITION AND TASKS 3.1 Position

I'm employed at the Vietstar Group Company in the human resourcesdepartment's recruitment division Writing job content, posting jobs on social mediaand job search websites, developing job images, and identifying candidates are thejobs I've held at the company Additionally, I look over the applicant's resume, afterwhich I text, converse with, and take a call to address any concerns the applicant mayhave, before inviting the applicant to an interview I occasionally even land a job as afront desk assistant Last but not least, I have to meet with my supervisor every week

to discuss my schedule for the coming week, go over what I've accomplished, andsign up for it

Design of the recruitment image:

I'll then look at the requirements and start designing recruitment images based onthose requirements I also had to filter out the necessary, important information todesign the image so that it would be noticeable to the candidate And set therequirements, criteria, and benefits that candidates receive when working at thecompany

Figures 3 and 4 in the appendices show some of the image templates I created

Figure 3 UBANK customer care recruitment design image

Candidate search:

When looking for candidates I need to understand what the content of this job position

is so that I can prepare the most detailed and attractive job description to attract thecandidate's attention in the job postings I have posted to see if anyone needs to find ajob or who needs to find a job will leave comments like periods or text me or contact

me or I've emailed you or you're still hiring In addition, I also go to job search sites tosee who needs a job, I will actively message them if they want to find out the job I amhiring or not and will give the advantages of working with the company so thatcandidates are interested

Applicant screening:

Once I've identified candidates looking for work, I'll move on to screening them andpresenting them with the requirements to see if they meet them Depending on thepositions open, the requirements may also be more or less specific and have differentqualities to prevent wasting time on documents that do not adhere to the fundamentalstandards These include resumes that fail to include the title of the position,application emails sent in an unprofessional manner, CV layouts that are quitecaptivating, simple grammatical errors, and more I will read each candidate's CV andanalyze it, paying particular attention to the section on work experience, to make sure

I select the best prospects for the position

Texting interacts with the candidate:

I'll start by texting and interacting with prospects after I've screened them I'm going todivide it into three sections One is that the applicant submits an email application; Irespond with information about the position you are seeking and a brief overview ofthe position, and then I get in touch with the applicant to further discuss it The second

is when applicants directly write me on social media sites like Facebook, Zalo, andInstagram asking for guidance on finding a job I will also let them know if theposition is still open or not Thirdly, job seekers apply on websites for job searches

like Vieclam24h.vn, Top CV, FreeC, Additionally, I will notify and introduce theposition to any candidates who call back to discuss it.

Speak with candidates by phone:

I must decide whether a candidate satisfies the requirements in terms of abilities,knowledge, and experience when I speak with applicants And pick the appropriatewindow of time to call the candidate In order to avoid confusion, I also need to findout if applicants are also applying for other roles at the same time If the companyrequests it, I will send a link to the test for that position if a potential candidate isrecruit After verifying the candidate's search after the call, I will also send them acompany map through email before the call ends

Answer candidates' questions:

It is essential that I address the candidate's inquiries about employment, workinghours, and firm address when I call potential applicants Candidates occasionallydecline jobs because of the working hours, which can be too early or late, or because

of the pay and benefits, they would receive if hired by the company Candidatesfrequently want a job change that is close to their homes while calling and exchangingnumbers In order to appropriately respond to the candidate's questions, I must alsodecide for myself what information is accurate to be able to answer the candidate'squestions in the best way

Notice to candidates participating in the interview:

Once I have agreed on the right information and worked with the candidate, I begin toinform the candidate about the time and the notes when participating in the interview.high floor, parking place, etc., it is necessary to pay attention to the candidate andchange the notes when interviewing so that the candidate can prepare psychologicallyabout the test, interview questions, interview attitude, and prepare cv documents asrequired bridge And I will send emails, messages according to the company's form.Next, determine the job position that the candidate is for, and I will put theinformation on the Vietstar candidate information page, I have the model in Figure 5

+ Before participating in the interview:

Contact the candidate to confirm before the interview time (can be 30-45 minutesaway:

- If the candidate participates in the interview, note more about the path and announcethe availability of support

- Make a note to inform the partner if the candidate decides not to participate in theinterview Find out the causes concurrently so that you may point candidates in thedirection of other projects

- If a candidate cancels, I will actively follow up with them to find out why, and if the

excuse is acceptable, I can nimbly suggest otherpositions for individuals who could have betterpossibilities

+ After participating in the interview:

I proactively contact and inquire about the

candidate's situation so that I can be flexible incase the candidate feels unsuitable or not confident inthe candidate interview Recruiters can also exploit candidate interview information to

be able to make recruitment documents and advise candidates later

Notification of interview results to candidates:

When the interview results are available, I will check the correct information andcontact the candidate to inform them:

- Passed interview results: Contact to report the time, place to receive the job and thenotes when accepting the job such as manners, documents to be prepared, emailresponse to an Invitation letter from the partner company If the candidate feedbackneeds to change the time of receiving the job, need to ask the exact time and contactthe partner

- Failed interview results: Notify candidates of results, and flexibly combinereferences and other appropriate project advice to redirect work for candidates

Follow up on the candidate's job:

+ Before taking the job:

- If the date of receiving the job and the date of announcing the interview results arefar apart, I follow up and contact the candidate 1-2 days before the date of receivingthe job.

- If the candidate accepts the job as planned, ask the candidate about the preparation ofthe application and note how to get the job

- If the candidate changes his plan and does not accept the job, I will find out thereason and inform the partner if the candidate has not informed me, if he finds theattitude is good and has an acceptable reason, I can flexible advise more jobs or sharewith candidates

+ During the first period of employment:

- I actively maintain interaction by texting, calling, etc to inquire about the candidate'sjob status

- Maintain this job from 5-7 days without a break to be able to monitor the candidate'sattitude and status, as well as learn more about working conditions and environment tofurther support the recruitment process use

Follow candidates who resign:

In case the candidate resigns as expected through the previous exchange, it will bebased on the candidate's exchange attitude to influence and stabilize thoughts

In case the candidate quits their job when receiving notice from the partner I cancontact candidates to find out more information about the working environment andsales pressure, or share personal problems if possible…, and can make an appointment

to keep candidate information for the candidate's other job opportunities

Record candidate information:

I actively aggregate and record candidates to accumulate recruitment data and sources

of potential candidates

3.3 The knowledge and experience

I got the chance to widen my network of contacts after finishing my internship

I used to only hang out at school, hang out with a select group of close pals, and thatwas it However, after completing a seven-week internship, I now have more friends,coworkers, and even older siblings These connections are crucial because they give

me the chance to study and advance my career in the future I also gained knowledge

on taking initiative in life People at work don't care about the process I do since theyonly require the results, not the method Additionally, since everyone has a job tocomplete, if I don't actively learn anything new or solicit everyone's assistance and

cooperation, I won't learn anything Thanks to that, I have built for myself theinitiative in all work.

In order to show my bosses that I am a serious, responsible employee who canmanage all duties successfully, including that outside of my profession, I also trainmyself to be a responsible person in all jobs I also gained knowledge about attitude atwork during my internship because, in my opinion, attitude and responsibility are themost important elements for future development Because it will be challenging tomove farther in the future, regardless of how excellent your professional skills are ifyou are not dedicated to your job or your working attitude is not serious But thanks tothese things, I quickly integrate and develop the skills that I have acquired

When I go to practice I will have to work in a team environment, so I need to

be able to interact well with people I have gradually developed my communicationskills and situational abilities through communication with coworkers and jobcandidates Sometimes having difficulty at work or advising candidates, mycolleagues have pointed out my weaknesses, thereby helping me to develop myself

2.7 WORKING ENVIRONMENT

I feel very lucky to work at Vietstar Group Company, where there is a veryprofessional and contemporary atmosphere Stay at the company the workingenvironment has a full range of infrastructure, machinery, and equipment to best servethe work Besides, this is also a place full of positive energy, always bringing andmaintaining for employees the excitement and motivation to devote themselves to thebusiness When I work in such an environment, I am very supervisor which has made

me more creatively inspired, and more motivated to do my best work Moreover, thehappy working atmosphere also creates a sense of cohesion between employees andbusinesses, positively impacting my health and work ethic

Regarding the relationship with superiors, I feel very happy because Ms Men,the head of the recruitment department, Mr Bao Supervisor, and colleagues are verycheerful and friendly They are always ready to help me if I have problems duringwork In the process of working, there is a break time when Ms Men gives snacks,listens to chill music to relax while working, and just works Just had a good timesnacking with some very happy colleagues and everyone is friendly Every morningbefore working time, Ms Men always plays music to create a happy and comfortableatmosphere And Mr Bao supervisor always helps me when I have difficulty inrecruiting and also gives me very enthusiastic guidance to motivate me to try harder atwork

Of my colleagues who work in the same company as me, most of them are

interns

at Hoa Sen University and other universities Thanks to the internship at Vietstar

Group, helped me make many friends at other schools, and have good memories of

my internship such as: often ordering lunch and eating together, and taking a nap at

noon at the company and in the process of working also ordered milk tea with

colleagues and brothers and sisters at the company Everyone is very friendly and fun,

working together in groups and having weekend meetings together makes me more

attached to my colleagues

Figure 6 Me and Ms Men at the recruitment department and

Mr Bao recruitment specialist - Supervisor's me

2.8 SELF-EVALUATION

When working with him supervsior I found him very enthusiastic, alwaysanswering my questions during my internship at the company This is a very necessaryinternship for me, so that I have the opportunity to observe and study practically,creating opportunities for me to learn and develop as a foundation for later.Throughout my internship, he was a guiding pillar for me, willing to share valuableexperiences with me It can be said that thanks to Mr Supervisor in this internship isvery lucky for me

and continue to work together for the long term That helps me train my ability toreact quickly in solving problems and helps me become more assertive.

o Workplace flexibility skills:

Self-flexibility in the workplace makes the work process more efficient Outside ofoffice hours at work, I can actively work remotely to aim for faster, more time-savingand efficient work

o Knowledge skills:

I have applied the knowledge I learned in school and now I learn more newknowledge when working in practice In addition, it also helps me to strengthen myknowledge and ability to work better

5.2 Weaknesses

o About professional skills:

The process of getting acquainted with the company was my worries in the early days

of work because in addition to the knowledge learned, I was a little worried aboutprofessional knowledge Afraid that I can't do the job, these are the difficulties ofstarting work and a lot of new jobs

o In terms of skills communication:

I am weak in my communication with superviors and colleagues, which makes medull and insecure Leads to difficult situations that interfere with work Because when

I arrived at a new place, I felt scared and apprehensive, so I didn't know how tobehave best

2.9 RECOMMENDATIONS

6.1 Recommendations to the company

During my internship at Vietstar's recruitment department, I have the followingrecommendations:

- The company should expand the working room so that the workingenvironment can be more comfortable

- In the office, I think there should be a lot of greenery to help reduce stress andincrease work efficiency

- Build more rooms for eating, snacks, resting places

- If possible, I think designing an office arrangement to have a beautiful andcomfortable space that is easy to go to can motivate people to go to work every dayand can make an impression on people who come to job interviews

6.2 Recommendations to the University

For Hoa Sen University, I have the following recommendations to improve for futureinternships:

- During the learning process, it is recommended to integrate many practical activitieslike going to internshipsso that students can gradually get used to the work to avoidsurprises when going to internship agencies.

- Reduce theoretical lessons with practical lessons, in basic subjects later applied

in practice, it is recommended to increase the units of study so that students canabsorb the problems in professional work

- Organizing many meetings and exchanges with experts and teachers of alldisciplines as well as organizing presentations, cultural and artistic competitions tocreate opportunities for all students to participate in improving their ability to present

in front of the crowd, ability to communicate social work

- Reduce theoretical lessons with practical lessons, in basic subjects later applied

in practice, it is recommended to increase the study units so that students can absorbthe basic problems in professional work

6.3 Recommendation to the intern

To help pupils be better prepared for going to internships the further, I have thefollowing suggestions:

- Giving students regular opportunities for hands-on learning during their studieswill help them to gain the necessary skills for their official internship

- Arrange for students to meet with firms so that they can share information orget a chance to intern there

- Strengthen and practice soft skills like teamwork and communication

- Consolidate the professional knowledge acquired to improve performance atbusinesses

2.10 CONCLUSION

After seven weeks of internship at Vietstar Group Joint Stock Company,although it is not a long time for me to have a more specific idea of the organizationalstructure, functions and tasks at the company During the internship, I had theopportunity to learn and interact with the brothers and sisters at the company thathelped me learn a lot For the position of a recruiting intern, it has helped me withmany important skills, including the following:

P Writing thinking skills: Learn how to write content that is moreengaging to readers, more logical thinking The ability to think color in designingmore eye-catching and beautiful photos that attract the viewer's attention

P Time management skills: Allocate time appropriately to solve tasks fromeasy to difficult, ensuring the completion on schedule and quality of each task

P Initiative at work: Learn to be proactive at work, if you have difficulties,you must take the initiative with help from other departments Teamwork must