(TIỂU LUẬN) INTERNSHIP REPORT company THU AN TUTORING CENTER

Image 1.1 Image of Thu An Tutoring Center Hình ảnh của Trung tâm Gia sư Thu An Image 1.2 Group of teachers of Thu An Nhóm giáo viên của Tutoring Center Trung tâm Gia sư Thu An Image 1.3

THUONG MAI UNIVERSITY

FACULTY OF ENGLISH

-

 -INTERNSHIP REPORT

Company: THU AN TUTORING CENTER

HANOI, 2022

Table of Contents

ACKNOWLEDGMENT

LIST OF ABBREVIATIONS

LIST OF IMAGES, CHARTS AND TABLES

PART 1: OVERVIEW OF THU AN TUTORING CENTER

1.1 Overview of the center

1.1.1 General information of Thu An Tutoring Center 1

1.1.2 Establishment and development of Thu An Tutoring Center 2

1.1.3 Mission of Thu An Tutoring Center 3

1.1.4 Functions, duties, Field of activity of Thu An Tutoring Center 3

1.1.5 Organization structure of Thu An Tutoring Center 5

1.2 Overview of the Academic Department

PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS AT THU AN TUTORING CENTER

2.1 Detail information about internship process

2.2 The difficulties and learned lessons in my internship

2.2.1 The difficulties 10

2.2.2 The learned lessons 11

PART 3: THE REALITY OF USING ENGLISH IN THU AN TUTORING CENTER

3.1 The reality of using English in Thu An Tutoring Center

3.2 Proposing solutions to improve the quality of using English in the center

PART 4: SUGGESTED THESIS TOPIC

CONCLUSION

1

Foremost, I would like to extend my sincere thanks to Thuong MaiUniversity for creating conditions for me to have practical experience I wouldlike to thank all teachers of Faculty of English and Ms Hoang Thi Anh Tho,who guided me a lot to complete this report

Being recommended and allowed by English Department – VietnamUniversity of Commerce, I have gratefully experienced as an intern in Thu AnTutoring Center After one month (from 11/07/2022 to 08/08/2022), under thesupport and instruction of the supervisor and colleges in the company, I was able

to apply the knowledge obtained at university into practice, meanwhilecollecting basic information to complete the internship report

I would like to express my sincere thanks to the board of directors,departments and all staff at Thu An Tutoring Center for creating favorableconditions and supporting me during my internship period In particular, I wouldlike to thank my supervisor, Ms Dao Hong Ngoc, who instructed meenthusiastically, shared a lot of her own experiences and created conditions for

me to complete this internship report

Many thanks for all your help and best regards

Hanoi, August 16 th , 2022

Student

Đào Bích Phượng

LIST OF ABBREVIATIONS

No Terms English Meanings Vietnamese Meanings

1 MOET Ministry of Education and Bộ Giáo dục và Đào tạo

Training

3 QC Quality Control Kiểm soát chất lượng

LIST OF IMAGES, CHARTS AND TABLES

3

Image 1.1 Image of Thu An Tutoring Center Hình ảnh của Trung tâm

Gia sư Thu An

Image 1.2 Group of teachers of Thu An Nhóm giáo viên của

Tutoring Center Trung tâm Gia sư Thu An

Image 1.3 Group discussion activity Hoạt động thảo luận

nhóm

Image 1.4 Teacher and students in class Giáo viên và học sinh

trong lớp học

Diagram 1.1 Organization structure of Thu An Sơ đồ tổ chức của Trung

Tutoring Center tâm Gia sư Thu An

Table 2.1 Assigned tasks Nhiệm vụ được giao

trong khi thực tập

Table 3.1 Structure of employees' English- Cơ cấu trình độ sử dụng

using skills at Thu An Tutoring tiếng Anh của nhân viênCenter in the period from 2020 to tại Trung tâm Gia sư Thu

2022 An giai đoạn từ

2020-2022

PART 1: OVERVIEW OF THU AN TUTORING CENTER 1.1 Overview of the center

Thu An Tutoring Center is the predecessor of Thu An English club Thu AnTutoring Center has nearly 3 years of experience in organizing Englisheducation for students at all levels The center not only helps thousands ofstudents communicate fluently in English, but also strengthens manynecessary soft skills such as presentation, teamwork, critical thinking,

The center's development orientation is to expand its scale in combinationwith attracting students and improving the quality of training

1.1.1 General information of Thu An Tutoring Center

Image 1.1: Image of Thu An Tutoring Center

Name of Company: Thu An Tutoring Center

Legal representative: Nguyễn Văn Bính

Type of company: Limited Liability Company

Address: No.45, Pho Gach Street, Phuc Tho Town, Phuc Tho District, Ha Noi City, Viet Nam

Image 1.2: Group of teachers of Thu An Tutoring Center

Thu An Tutoring Center was established in Viet Nam in 2019 according tothe standard model with 100% of teachers having pedagogical and bachelor'scertificates

The center is established on February 27th, 2019, with head office located atNo.45, Pho Gach Street, Phuc Tho Town, Phuc Tho District, Ha Noi City, VietNam The charter capital of the center is 500,000,000 VND The center alwaysprovides students with a good learning environment and experienced teachers In

2021, the center's revenue reached 1,235 billion VND, up 10% compared to 2020.Despite being affected by the Covid-19 epidemic, the center's 2nd quarter revenuestill increased by 8% compared to the same period last year

Thu An quickly became a prestigious organization in Phuc Tho with anextremely effective learning and interactive environment The center is a reliableaddress in developing quality communicative English and grammar for students.The center's teaching staff are highly qualified, all possessing internationalcertificates, dedicated to the profession and always full of energy In addition,

students are supported by enthusiastic and friendly teaching assistants This helpsstudents have more motivation to conquer English in particular and career path ingeneral.

Although it has only been in operation for 3 years, the center has developedrapidly, becoming one of the strong centers of Phuc Tho area in particular andHanoi city in general In addition to contributing to the career of teaching Englishforeign languages to students of all grades, Thu An Tutoring Center also activelycontributes to social activities such as awarding scholarships, organizingextracurricular activities , regular teacher training…

1.1.3 Mission of Thu An Tutoring Center

To grow a generation who are capable of adapting to the changing world andchanging the world themselves, the center promises to build a future-readyeducation platform that aligns with the modern workplace, developing local andglobal citizenship values

1.1.4 Functions, duties, Field of activity of Thu An Tutoring Center

 Functions, duties

 Manage and implement training programs including plans, studyprograms, learning materials, teaching organization and teaching quality according tothe regulations of the Ministry of Education and the center

 Manage courses and study programs, list of HR

 Implement policies to pay salaries, bonuses and other incomes for centeremployees

 Responsible for the QC of the teaching of teachers and teaching

assistants

 Plan to take care of students, offer attractive programs for promotional activities to attract students

 Research and monitor business activities and sales monthly and

English for primary school students (6-11 years old)English for junior high school students (11-15 years old)English for high school students (15-18 years old)

Teaching program: Distributing the program according to the guidance of the MOET

Distribution framework for primary programs:

35 weeks/class (70 periods, 35 minutes per period)Teaching curriculum: Family and Friends 1,2,3Distribution framework for junior high school programs: 35 weeks/class (104 periods, 45 minutes per period) Teaching curriculum: English for grades 6,7,8,9

Distribution framework for high school program: 37 weeks/class (111 periods, 45 minutes per period) Teaching curriculum: English for grades 10, 11, 12

 In addition, the center also has English training programs at levels A1, A2, B1, B2 according to the needs of students

9

Image 1.3:Group discussion

 Center Policy

Tuition refund policy: Students can re-study completely free of charge or request the Center to refund 100% of the paid tuition fees, if the

following conditions are met:

- Attend 100% of all classes

- Complete the course within the committed time

- Attend all tutoring sessions and fail to pass the 3rd final exam.

- When there is something unsatisfactory in the learning process, studentshave responded to the Academic Advisor but still not received satisfactory supportfrom the Center

Transfer policy: Students can completely transfer to a third party when the following conditions are met:

- Consent from Thu An Tutoring Center

- The student has completed the full tuition fee of the course that he/she wants to transfer

- Students who have not participated in the course If enrolled, the course

is non-transferable

Reservation Policy: Students can reserve their courses when they meet the following conditions:

- Students who have not yet started participating in the course are allowed

to reserve that course

- Students who study less than 1/3 of the course duration, have a valid reason (with proof) for their absence from their course

- The maximum period of storage is 6 months If the reservation expires,students do not actively contact the center to arrange to continue their studies, studentspay an additional fee of 100,000 VND / month (from the date of reservationexpiration) to continue the course

1.1.5 Organization structure of Thu An Tutoring Center

 Organizational structure is important for any growing center Withoutorganizational structure, employees may not succeed in their role due to notunderstanding responsibilities or bad work processes

 The center's current staff is 26 people, including 24 officers and employees whograduated from University or more For each specific activity, the center has a team ofprofessional, creative and enthusiastic staff At the top is the Director who directlyruns all activities of the center, decides on the development strategy of the center,followed by Accounting Department, Academic Department and EnrollmentDepartment.

Accounting

Department

PayrollManager

Assistants

Diagram 1.1: Organization structure of Thu An Tutoring Center

 Functions of departments: looking at the organization structure of Thu AnTutoring Center, it can be seen that the management structure is relatively simple,unified and closely related to each other This is an organizational management system

Director: is the person with the highest authority who holds full

decision-making power and is responsible for the entire operation of the center The committees are responsible for assisting the director in

formulating operational plans and strategies, and are directly in charge ofthe center's work

Accounting Department: manage the budget, monitor the revenue and expenditure of the center, manage all bills and vouchers of the center,

be responsible for reporting the budget situation to the director when necessary

Academic Department: responsible for accurately capturing data on thetraining situation of the center in a certain period, developing a

strategic plan for training, teaching and student development

Enrollment Department: consult courses and arrange class schedules;

assist students in determining their English level and participating in the course

1.2 Overview of the Academic Department

The Academic department is one of the important and indispensable parts ofany center This department plays the role of controlling activities of classes ingeneral, teachers and teaching assistants in specific

It also acts as an advisor to the Director and coordinates with otherdepartments and divisions in the center to develop educational strategies to increasesales and profits, to help the center grow and develop day by day The Academicdepartment has contributed a significant part in the development of Thu AnTutoring Center in the process of attracting students during the last years with agrowth rate of over 10%/year The Academic department is divided into 3 teams,each team with its own functions and tasks

Head manager: managing staffs, controlling activities of classes in general,

teachers and teaching assistants in specific

Academic staff: is in charge of sending course information and timeline to teachers

and teaching assistants via Gmail before these classes are officially opened Bymonitoring cameras, they will check if teachers strictly follow the courses orteaching assistants complete all assigned tasks well and whether there are seriousclass issues so that they can have immediate solutions Moreover, academic staff’sfrequent attendance is required in order to follow and inform new teachers of anyinappropriate matter

Teacher: planning course material and activities, organizing classroom lectures,

assessing the students’ progress, collaborating with teaching assistants and parents

to foster a good student experience

Teaching Assistant: with students needing extra help in keeping track of lessons,

they are responsible for assisting them with more exercises In addition, theirresponsibilities include notifying students’ parents the test date, designing the testformat and invigilating students doing both midterm and final tests, then sendingthe results to them

PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS

AT THU AN TUTORING CENTER 2.1 Detail information about internship process

2.1.1 Job Description

As a Teaching assistant, my duties are specialized in helping teacherscomplete daily tasks within a classroom environment I am responsible forpreparing for lessons by preparing resources, or putting out equipment at thestart of a lesson, leading lessons or small group activities for students, gradingstudent assignments in accordance with the teachers grading criteria andproviding individual guidance to students with learning disabilities or behavioralchallenges

In addition, my responsibilities include helping develop programmes oflearning activities and adapting appropriate materials, motivating andencouraging students, helping with center events, trips and activities I alsosearch for students, contact, schedule appointments for course consultation;periodically work with departments to evaluate quality, adjust teaching methods,update demand,

As a teaching assistant to the teacher of center, I have opportunities to gainknowledge and improve my current level I think the teaching assistant is a veryenjoyable, interesting and helpful job Moreover, with this job, I can improve

my English, communication skills, work alongside a number of differentteachers who have prior experience allowing me the opportunity to learn abouthow the lecture is taught to the students as well as how to approach and answerspecific questions or problems the students may be facing on a daily basis