Tạp chí du lịch TRAVEL tháng 11 năm 2012

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PROPERTY

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Privacy The ultimate luxury.

Closer than you think.

TahitiNow.com.au/Trade

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travel weekly • friday 30/11/2012 03

Average Net Distribution Period Ending Sept ‘12 5097

Published by Reed Business Information Pty Ltd,

Tower 2, 475 Victoria Avenue, Chatswood, NSW 2067

12 day tour of Japan

beginning in Tokyo on 3 April, 2013, and visiting

Kamakura Hakone Matsumoto Takayama Shirakawago Hiroshima Miyajima Okayama Himeji Kyoto Nara Osaka

$5684 per person, twin share, land only

Explore the traditions and culture of the land of the Samurai warrior, the exquisite Geisha and the Tea Ceremony, against a backdrop of glorious cherry blossoms and complemented by some tantalizing dining experiences

See our website for more group tours,

river cruise options in Asia

Member IATA/AFTA/TCF Lic 32572

Your Asia travel specialist since 1989 Cherry Blossom Time

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is located almost entirely Within the

freezing Arctic Circle,

of White landscapes, With trees boWing under the Weight of

encasing snow

and

wild reindeer

cavorting in the icy terrain.

this northern region of the globe is very sparsely populated,

with the open plains and sea,

subsisting on

fishing,

trapping

and reindeer herding.

but for the traveller, thestArk beAutymore than makes up for the

bitter weather.

those Who have marvelled at the stunning green and red hues of

aurora Borealis,

otherWise knoWn as the

northern Lights,

Will certainly attest to that

if you Want to see lapland for yourself, bentours has a five-day

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At this time of year Christmas decorations

start popping up in shopping centres around Australia, mince pies start filling cupboards and New Year’s Eve plans begin to take shape

Here at Travel Weekly though, we’ve been planning for

2013 since long before Santa even thought about taking his big red suit to the dry cleaners

The ever changing media landscape has seen your reading habits shift at an incredible pace over the past 12 months For instance, nearly 20% of visitors

to www.travelweekly.com.au now read our exclusive stories on a mobile device But that’s not to say print is a dead medium Just take a look at the shelves of your local newsagent for proof of that The key is simple – remain

relevant and provide content, stories and images that readers can’t do without That’s exactly what we aim to

do at Travel Weekly and that’s why we continue to be the

most respected print magazine in the industry

Innovation and creativity are the things that have kept

me in journalism for over 15 years So, with the New Year approaching, I have some exciting resolutions to share

In January Travel Weekly will expand its reach and

readership by dramatically ramping up its online presence with a new mobile-friendly website In addition, a sustained social media strategy across Facebook, Twitter and Pinterest will be launched, as will an innovative new design for our

email newsletter and sister title, Travel Today.

Meanwhile, in response to reader demand, the magazine itself will move to a monthly frequency, increasing in size and offering you all the trusted features, analysis, cutting-edge design and agent-friendly content in

a format that gives you more time to enjoy it

These changes are the result of months of reader research – both qualitative and quantitative We’ve been busier than Santa’s elves working to provide you, the reader, with a variety of channels to access our ground-breaking content, be it in print, online, through email or across social media

Now that I’ve seen the prototypes, I’m positive you’ll love them as much as we all love a mince pie and a present under the tree See you in the New Year

Ed’s

Letter

river cruise

Some of the world’s greatest

monuments and architectural triumphs

can be taken in via waterways like

the Nile, Volga and Yangtze Check

out which ones caught our eye

PICK OF THE ISSUE

PAGE

10

Dan uglow

Travel weekly eDiTor

Getting stoned More fun in the

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FrOnTlInE

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Product

“Customers often complained that

it was old and run down, that it did not offer value for money, and that there was no connection with the local culture.”

Koos Klein, Voyages Indigenous Tourism managing director

Koos Klein admitted

there had been a few

Revealing a $30 million overhaul

of the resort’s flagship Sails in the Desert Hotel and conference facilities earlier this month, Voyages Indigenous Tourism managing director Koos Klein explained that the changes follow years of mismanagement and ongoing complaints from visitors who stayed at the resort without seeing one indigenous person on their journey Re-emerging from retirement to take on the project, Klein also identified the need to repair the resort’s flagging reputation and reconnect with the local community, who had long regarded Ayers Rock Resort as a foe

“When we took over the resort, it needed some tender loving care to

put it nicely,” he told Travel Weekly

in Uluru this month “Customers often complained that it was old and run down, that it did not offer value for money, and that there was no connection with the local culture.”

In just 18 months, Voyages has turned the resort around There’s new rooms and restaurants, and a long list of activities such as indigenous storytelling, dot painting and dance performances

There are also guided cultural experiences and indigenous employees visible at every turn

Klein admits it has been a “sensitive” transformation with many teething problems, but has faith that the changes will repair the wounds of the past Voyages’ track record is good, with its Mossman Gorge property now boasting 90% indigenous employment And the bottom line is promising, with forward bookings also showing healthy growth

The transformations will continue over the next two years, but Klein is committed

to embracing indigenous culture as he promised that ownership has “finally come into the right hands”

Europe has architecture, Asia is home to

some of the world’s greatest temples, and

yet Australia’s cultural heritage is a mixed

bag We’ve adopted cricket and meat pies

into our national identity, but indigenous

culture is one of the few things we can

claim as our own And it remains one of the

biggest drawcards for tourists

On the doorstep of the country’s largest

indigenous population, Ayers Rock Resort

has played a key role in indigenous tourism

since it was first established in the 1980s

But more recently, the resort has stepped up

its commitment to Aboriginal communities as

it looks to give something back to the locals

Breaking a three decade stint, during

which time only two Aboriginal people

were employed at the resort, indigenous

engagement is now top of the agenda since

Voyages Indigenous Tourism commenced

management of the property in May last year

There are now 171 indigenous staff on

the books and a national indigenous training

scheme Management has also added a

bevy of free cultural activities that allow tourists

to explore the local Anangu way of life

Voyages has also committed to hire at least

250 Indigenous staff over the next five years

travel weekly • fRIDAy 30/11/2012 07

frontline

VOyAGES plEDGES InDIGEnOUS SUppORT

Top left: Artworks by local Anangu artists decorate the walls of the refurbished Sails in the Desert Hotel

Above left: Local Anangu women gathered

in traditional dress for the official launch of Uluru Meeting Place last month

Above: Cultural tours and bush storytelling are now on offer for guests

All photos: Voyages Indigenous Tourism

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Mystery Shopper

Recommend your clients take the

Yarra Valley Wineries and Puffing

Billy tour Comprised of a ride

aboard Australia’s oldest operating

steam train, Puffing Billy, guests

will also travel through the valley to

three of Victoria’s premier wineries

including Domaine Chandon for

tastings and wine appreciation

Victoria is filled with cultural

experiences and many involve

close-knit aboriginal communities

Only a short distance out of

Melbourne, your clients can visit

the cultural centres Kirrit Barreet at

Ballarat and Narana Creations at

Geelong Travelling further, there

is also the Barmah State Park and

Barmah State Forest on the Murray

River floodplain – an area rich with

indigenous heritage

Melbourne is renowned for its art,

music, theatre, shopping and cuisine

and with Creative Holidays’ Australia

brochure you can easily book all

your clients’ accommodation, tours

and transport via this one-stop shop

Also worth a visit is the Wilsons

Promontory National Park, in the

Gippsland region of Victoria,

157km southeast of Melbourne

and home to the most pristine

wilderness in Victoria

Top Tips

The purpose of Mystery Shopper

is to raise standards across the industry No information will be given out regarding visits.

Top 5 places in Victoria to take your Campervan

1. Melbourne – Have a coffee and shop in

the world’s most livable city

2. Wilson’s Promontory – Discover the most

pristine wilderness in Victoria

3. The Yarra Valley – Home of Victoria’s wine

producing grape vines

4 The Great Ocean Road – Stop at the

amazing beaches and beautiful seaside towns

5 The Mornington Peninsula – Drive past the

vineyards, olive groves and seaside villages

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A self DRiVe HoliDAY in ViCtoRiA

Mystery shopper and their partner would like to hire a campervan and explore Victoria they wish to drive along the Great ocean Road to see the 12 Apostles and spend some time in the Yarra Valley

they are looking for some advice on route options and campsites A few days in Melbourne before or after the campervan trip are also sought after, along with activities available in major cities they plan to make it a 14-day trip with a budget of $4000 in total

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Escape Travel, Westfield Shopping Town, Chermside, Qld

On entering I was immediately greeted by Nicola who offered her assistance I asked what information she had regarding travel to Victoria Nicola asked where in Victoria I wanted to visit and I explained what we wanted to go campervanning around, stopping here and there along the Great Ocean Road, seeing the Twelve Apostles and the Yarra Valley Nicola retrieved an Infinity Holidays Victoria brochure and explained that everything was listed in there before asking if I would like to go through the options with her I agreed and took a seat I was asked my budget, which Nicola said she could easily meet I was then asked a series of questions to better understand my requirements It was suggested we stay in Melbourne for two of the nights as that was where we would pick up the campervan I was told that Mighty Campervans Australia is a good company and it was determined that I would not need a shower and toilet as I would be stopping mainly at caravan parks A Britz campervan was also suggested as it included crockery and cutlery, along with linen and bedding, plus a camping table Nicola got on the phone and began arranging a quote while I looked through the brochure There were a lot of pauses in her phone conversation,

so I was able to chat with her We settled on Jetstar flights for their value and convenient flight times as well as accommodation at the Great Southern Hotel

in Melbourne The quote was then printed and Nicola suggested moving on it fast as the prices wouldn’t stay the same for long Nicola also asked if I wanted to book

it now and I explained that I would have to speak with

my partner first I was thanked for my inquiry and given a fond farewell In terms of meeting budget, discovering my needs and tailoring a trip to suit my personality, Nicola did a superb job

SUBSCRIBE NOW

www.thenibbler.com.au

The Nibbler is Australia’s newest, best

and most innovative online newsletter

aimed at business event professionals.

TopAgent94%

Nicola Carrington, Escape Travel, Westfield Shopping Town, Chermside, Qld

How long Have you worked as a travel agent? 14 years How long Have you worked at your present agency? Two and a half years wHat’s your favourite destination to sell and wHy?

Japan and the Cook Islands Japan for the culture and UNESCO World Heritage areas, particularly Gifu and Takayama, and the Cook Islands and Aitutaki Lagoon for its beauty and the people

if you could book yourself a Holiday rigHt now (money is no object) wHere would it be and wHy? I would travel to South America and the Galapagos Islands with a cruise to boot wHat destination do you sell tHe most of? Europe and Thailand probably

wHat was tHe last famil you went on? I can’t actually remember the last one, it was a couple of years ago wHat’s tHe most embarrassing tHing tHat’s Happened to you wHile travelling? I was travelling with my family and thought we had missed a flight from Singapore and was running with all the passports saying the gates are closing I went straight through to the attendant who said they hadn’t called the flight yet wHicH four famous people (dead or alive) would you invite

to a dinner party? Marilyn Monroe, Nelson Mandela, Michael Jackson and Leonardo Di Caprio

wHo is your dream travel partner? My boyfriend wHat is tHe strangest place you Have ever travelled to? I haven’t visited any strange places really if you were stranded on a desert island and only allowed one item, wHat would it be? A cigarette lighter

Soon after entering I was offered

assistance and promptly made

my inquiry The agent retrieved a

Sunlover Melbourne and Victoria

brochure and handed it to me

I asked a few questions and was

told that I would find it all in the

brochure I then asked about

flights, adding that we knew when

we wanted to go I was told this was

best assessed online during sale time

between 4pm and 5pm every day I

asked if they would get a better price

on flights and was told they couldn’t

and I would be better organising it

myself I then asked about caravan

parks and the agent explained that

they don’t do those and I would

be better off looking at RACQ’s

recommendations Finally, I asked

directly for a quote, explaining that

we had a good idea already of what

we wanted to do We discussed the

type of campervans we could hire

and some other details about where

to visit The agent again made it

clear that I could find out everything

I needed to know in the brochure

The quote I received via email did

not include flights

91%

flight Centre, Westfield Shopping Town, Chermside, Qld

As I entered an agent looked up from their paperwork and warmly greeted me before asking if I needed any assistance I explained

my desired holiday and said that

I wanted to get a quote The agent offered me a seat before retrieving an Infinity Holidays’

Victoria brochure for me to look

at I was then asked a series of open questions The agent said the Great Ocean Road was lovely and suggested a stop at Apollo Bay along the way because they had some excellent cafes I was encouraged to talk about the campervan we wanted to hire for the majority of the visit The agent said that Maui Motorhomes were the best value as they included extras, such as bathroom facilities, linen and proper cutlery Most of our conversation took place while they were on the phone with the wholesaler establishing prices I was given a print out of the quote and asked if I needed to check with my partner before making a booking

I found the agent to be friendly, professional and efficient This was a high quality consultation

TWY.NOV30.PG009.pdf Page 09 27/11/12, 11:21:36 AM

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DEPARTURE LOUNGE – river cruise

A river cruise allows you to take in a history that was fed by the very water you float upon Tara Harrison takes

a room with an uninterrupted view of monuments that have shaped the world

CRUISING

THROUGH

THE AGES

The sights come to you on a river cruise,

as your bedroom sways with the tide, your luggage stays static and your window

is parked in front of the emblems of religion, civilisation and war

These are three river cruises that voyage through the stuff of history text books, from the exoticism of China’s Yangtze River to the antiquities of Egypt’s Nile River and the culture of Russia’s Volga River

RUSSIA: Volga

START: MOScOw

Before you board your vessel, you may want to get the lie of the land, literally This may sound bizarre, but bear with me – if you lie flat on the cobblestones at the corner of Moscow’s Red Square you will see the earth’s curvature Yes, it’s that big

Another communion with earth is possible if you stand on the brass plaque set in the middle of the cobblestones This marks the centre of the square and the symbolic heart of Russia Look up from this spot

to be enthralled by the cupcake domes that dominate the World Heritage listed square

The Volga is crucial to the country’s mentality and has been called the main street of Russia but you won’t face any traffic as you float past the touchstones of the country’s tumultuous political history Citadels called kremlins sit beside communist era structures and wooden peasant cottages The Old Russia is found en route at Yaroslavl, a golden ring city which dates back to the 11th century and feels like a lived-in museum Street markets are book-ended by ancient churches and walkways are shadowed by the iconic onion domes The uniquely Russian domes are also found in the ancient town of Uglich, marked by a sharp turn in the river where you can see the renowned architecture from the water

FiNiSh: ST PETERSbURG

Called the Venice of the North for a reason, the European feel of this city comes courtesy of Italian architects who constructed baroque buildings around the network of canals Renowned for its bohemian attitude, the best time to visit is during the white nights, when the sun never sets on the city

St Petersburg’s Church of the Saviour on Spilled Blood might sound grim but it contradicts its severe name with a gingerbread house design complete with confectionary coloured tiles Inside the church decadent religious paintings cover every surface, even the supporting beams

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river cruise – DEPARTURE LOUNGE

CHINA: Yangtze

START: ChONGqiNG

It’s likely that your river boat will be shrouded in an oriental mystique as

you depart this city that is distinguished by a frequent fog

Chongqing dates back 3000 years and used to be the capital of a

Chinese dynasty in 316 BC Steep staircases wind between houses in this

mountain city which overlooks the end of the river, as the Yangtze meets

the Jialing River From this point you will journey upstream towards

China’s second largest city, Shanghai, with tapered mountains rising from

out of the mist along the way

ThE jOURNEy

Fengdu is a ghost city built 1800 years ago and filled with temples to

the demon world Two men came to Fengdu thousands of years ago to

practice Taoism and they became immortal by self-cultivation, which

sounds gory, but simply means an adherence to Taoist principles

The temples here are themed by the punishment of specific sins with

names like ghost torturing pass, no way out bridge and river of blood

You’ll be in need of a drink after facing the Chinese version of hell

and your river cruise will be well stocked to accommodate this desire, rocking you to a sleep that is hopefully free from nightmares

Further along the river lies the Three Gorges Dam – a superhuman feat – and you are in the best place to view it onboard this river cruise It is the world’s largest power station, standing 185 metres high with a 600km long reservoir

FiNiSh: ShANGhAi

This pearl of the orient is the second city in China and it displays all the hallmarks of progression that have made the country the prosperous land that it is today History can still be found in Shanghai however, if you head

to the neighbourhood of long tangs; old-fashioned terrace style houses that hark back to the turn of the 20th century

Here, bicycles lean against narrow laneways and washing hangs overhead from power lines It is easy to get lost here, but if you look above the stone archways and wooden doors, the steel buildings loom large, blinding you as they refract sunlight The neighbourhoods are crowded but intimate with some residents relaxed enough to stroll around in their pyjamas

iN ThE PiCTURE

Left: The Church

of the Saviour on Spilled Blood in

St Petersburg

Above: Junk

boats on the Yangtze River

Below: The

narrow long tang alleyways of Old Shanghai

All photos: Thinkstock

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DEPARTURE LOUNGE – river cruise

EGYPT: NILE

START: ASwAN

The little known departure port of Aswan is one of the most striking cities in Egypt Ideally located on the banks that line the famous river, Aswan is home to the Nile cataracts – rock formations in the river that has sunk many a ship in its time But for your river cruise captain these are a navigational piece of cake and you will learn how the obstacles made Aswan a natural fortress Green islands flecked across the river add charm to a backdrop of sand dunes Tombs of the nobles are lodged into the sandy west bank of the city and they date back to more than 2000 years before Christ

ThE JOURNEy

It’s easy to argue that the Nile is one of the most iconic rivers in the world

Just the name conjures images of pyramids, pharaohs and sphinxes

The journey between Luxor and Aswan takes in palm trees that rise from the sand and breeze-blown feluccas – wooden sailing boats which channel the wind but won’t match a cruise ship for speed

This river enabled the ancient civilisations along it to thrive and prosper

The symbol of ancient Egypt, the key of life, represents the Nile with its loop at the top symbolising the Nile delta and the crossover representing the east and west banks Most river cruises along the Nile have an Egyptologist on board to interpret the ancient sites and the boggling pictograms that are hieroglyphics A highlight of the journey is the Temple

of Horus at Edfu with its instantly recognisable black falcon god that was built in the time of Cleopatra

fiNiSh: LUxOR

Luxor has been dubbed the world’s greatest open-air museum and 4000 years ago it was the ancient city of Thebes The west bank of the city is often called the land of the dead, as it holds the Valley of the Kings and the Queens, where generations of pharaohs are entombed beneath deserts of sandstone and secreted doors

On the east bank are Luxor Temple and the Temples of Karnak, where the imposing Temple of Amun sits amid a bustling urban centre Thankfully, you’ll be smack bang in the middle of both drawcards on your Nile cruise

iN ThE PiCTURE

Left: The ruins of

Photo: Avalon Waterways

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river cruise – DEPARTURE LOUNGE

1 IN whIch REGIONs DO yOU RUN RIvER cRUIsEs AND

whAT ARE ThE mAjOR RIvERs ThAT yOU OPERATE ON?

in europe we cruise along the rhine, Main, Moselle,

seine, rhine, saone and Danube rivers in egypt we

cruise along the Nile, in china we cruise the Yangtze

and in south east Asia we cruise along the Mekong

river Finally, we cruise the islands of the Galapagos

in south America and most recently have added

cruises along the Mississippi in the us

2 hOw mANy shIPs DO yOU hAvE IN ThE fLEET?

We’ll have a total of 12 Avalon ships in european waters

for 2013 Along the Mekong river, we have one Avalon

ship and we co-share on two ships on the Yangtze river,

one on the Nile river, one of the Mississippi river and

one that cruises the Galapagos islands

3 hOw mANy ITINERARIEs wILL yOU RUN IN 2013?

55 itineraries for 2013

4 whAT TyPE Of cLIENTELE DO yOU cATER fOR?

it’s primarily the baby boomer market with a slight

female skew and an average age of 63 years each

year the clientele get younger and younger, so a 40

year old would not feel out of place and a retiree

would not feel the pace is too much Thus, the product

is most suitable for those aged 40 years and above

5 whAT ARE ThREE kEy sELLING POINTs ThAT AGENTs

shOULD bE mINDfUL Of whEN TELLING cLIENTs AbOUT

B A group booking starts at just eight clients with generous rebates for agents such as additional commission and FOc cabins based on the number

of clients booked

c New for 2013 is the opportunity for clients to pre-pay for select optional excursions in advance of their cruise departure For each optional tour that is booked, travel agents will earn a commission based

experienced travellers agree that an Avalon Waterways river cruise is the most enjoyable and hassle-free way to discover and explore the sights

of the old world aboard the youngest fleet With new ships, new itineraries and new destinations continually being added, coupled with a 97%

satisfaction rating, it’s no wonder that clients return

to Avalon Waterways time and time again

c O M PA N Y P r O F i L e :

AvALON wATERwAys

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$500 per person on the Magnificent Europe

cruise & enjoy a FREE Asia 4-day Stopover.

FLY TO EUROPE FROM $1635 INCL TAXES*

Valid on select 2013 Avalon Waterways European river cruises departing in April.

SAVE $1500 PER COUPLE*

Book select 2013 Avalon Waterways European river cruise itineraries and SAVE $1500 per couple.

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For bookings, call 1300 130 134

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