Chapter 10 Understanding Work Teams

Organization Behaviour testbank. Chapter 10 Teams Work. Question and solution. jbjbabchac hope this does you well

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10 robb eob1 tif ch10 - OB_ testbank

Business Information and Accounting Systems (University of Saskatchewan)

10 robb eob1 tif ch10 - OB_ testbank

Business Information and Accounting Systems (University of Saskatchewan)

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Essentials of Organizational Behaviour, Cdn Ed (Robbins)

Chapter 10 Understanding Work Teams

1) Which of the following helps explain the current popularity of teams? Teams A) are easier to manage

B) better utilize employee talents

C) are less expensive

D) promote socialization and cohesion

E) increase the speed of decision making

Answer: B

Explanation: B) As organizations have restructured to compete more efficiently, they have turned to teams as a way to optimize employee talents

Diff: 1 Type: MC Page Ref: 187

AACSB: Analytical Thinking

Quest Category: Concept

LO: 10.1 Analyze the growing popularity of teams in organizations

2) One of the dangers of teams is that

A) someone might be a slacker

B) the same people end up doing all the work

C) team members can be swayed by fads

D) they are not truly effective

E) There are no dangers of teams

Answer: C

Explanation: C) Team members, as humans, can be swayed by fads, peer pressure, and herd mentality that can lead to biased decisions

3) Compared to traditional departments, teams tend to be less flexible and less responsive to changing events

Answer: FALSE

Explanation: Teams are more flexible and responsive to changing events than traditional departments or other forms of permanent groupings

Diff: 1 Type: TF Page Ref: 187

Downloaded by Trâm Nguy?n B?o Ng?c (tram.tmnnbonc@gmail.com)

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4) Teams are an effective means for management to democratize organizations and increase employee motivation.

Answer: TRUE

Explanation: Teams facilitate employee participation in operating decisions Teams are an effective means for management to democratize organizations and increase employee

motivation

5) Which of the following statements best defines a work group?

A) A work group's performance is generally greater than the sum of its inputs from individual members

B) A work group interacts primarily to share information, rather than to engage in work that requires joint effort

C) A work group consists of five or more people who work collaboratively

D) A work group has a positive synergy and no active group dynamics, resulting in greater outputs

E) A work group is a group comprised of 10 or more people who belong to the same department Answer: B

Explanation: B) A group consists of two or more individuals, interacting and interdependent, who have come together to achieve particular objectives A work group is defined as a group thatinteracts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility They have no need or opportunity to engage in collective work that requires joint effort Their performance is merely the summation of each group member's individual contribution There is no positive synergy that would create an overall level of performance greater than the sum of the inputs With both work groups and work teams, there are often behavioural expectations of members, collective normalization efforts, active group dynamics, and some level of decision making (even if just informally about the scope of membership)

LO: 10.2 Contrast groups and teams

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6) Which of the following statements is true regarding a work group?

A) Individuals working in a work group work on different objectives and are not dependent on each other

B) Work groups primarily engage in collective work that requires joint effort

C) Work groups do not generate any positive synergy through coordinated effort

D) Information sharing is not the primary function of a work group

E) The performance level of the work group is greater than the summation of each group member's individual contribution

Answer: C

Explanation: C) A work group consists of two or more individuals, interacting and

interdependent, who have come together to achieve particular objectives The primary function

of a work group is sharing information Work groups have no need or opportunity to engage in collective work that requires joint effort So their performance is merely the summation of each group member's individual contribution There is no positive synergy that would create an overall level of performance greater than the sum of the inputs

7) Which of the following statements is true regarding a work team?

A) Today, work teams are rarely used in organizations

B) Work teams are less flexible than traditional departments

C) Work teams generate positive synergy through coordinated effort

D) Work teams are less responsive to changing events than are traditional departments

E) Work teams impede employee participation in decision making

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8) results in a level of performance that is greater than the sum of the individual inputs

Explanation: A) A work team generates positive synergy through coordinated effort The

individual efforts result in a level of performance greater than the sum of those individual inputs.Diff: 2 Type: MC Page Ref: 187

9) Laski United is a rock group that has been around for 5 years and has just had their first #1 hit.This band would be best described as a

Explanation: B) Work teams generate positive synergy through coordinated efforts In an effort

to achieve success, the band has had to realize that their collected efforts are more important thantheir individual efforts

Quest Category: Application

10) After a successful 20 year career as a rock band, and 10 years apart, Laski United has

reunited for a tour Their lead singer, Chuck Corcoran, has returned to the band after a fairly successful solo album In this scenario, Laski United could be most likely classified as a

A) work group

B) work team

C) problem-solving team

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11) Teams differ from groups because .

A) teams have no limits on the number of members, while groups have a restricted membershipB) members of teams work independently of each other, while those in groups show greater dependence on each other

C) members of teams work toward individual goals that may or may not be related, while groups have a common goal

D) teams are constructed to be purposeful (symbiotic) in their member interaction

E) teams have a no fixed duration, while groups have a fixed duration

Answer: D

Explanation: D) Both work groups and work teams may generate ideas, pool resources, or coordinate logistics such as work schedules; for the work group, however, this effort will be limited to information gathering for decision makers outside the group Whereas we can think of

a work team as a subset of a work group, the team is constructed to be purposeful (symbiotic) in its member interaction

12) Work groups typically generate more positive synergy than do work teams

Answer: FALSE

Explanation: There is no positive synergy in a work group that would create an overall level of performance greater than the sum of the inputs A work team, on the other hand, generates positive synergy through coordinated effort

13) The primary goal of a work team is information sharing

Answer: FALSE

Explanation: Information sharing is the primary goal of a work group The primary goal of a work team is collective performance

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14) In the case of a work team, individual efforts result in a level of performance greater than thesum of those individual inputs

Answer: TRUE

Explanation: A work team generates positive synergy through coordinated effort The individual efforts result in a level of performance greater than the sum of those individual inputs

15) Discuss the difference between a work group and a work team

Answer: A work group is a group that interacts primarily to share information and to make decisions to help each member perform within his or her area of responsibility There is no positive synergy that would create an overall level of performance that is greater than the sum of the inputs A work team generates positive synergy through coordinated effort Their individual efforts result in a level of performance that is greater than the sum of those individual inputs.Diff: 3 Type: ES Page Ref: 187

16) A team consists of employees from the same department who meet for a few hours each week to discuss ways of improving the work environment but they do not have the authority to unilaterally implement any of their suggestions This is most likely to be a team A) cross-functional

Explanation: D) In a problem-solving team, members share ideas or suggest how work

processes and methods can be improved; they rarely have the authority to unilaterally implement any of their suggestions

LO: 10.3 Contrast the five types of teams

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17) Which of the following types of teams is most likely to be assembled to improve the

efficiency of a company's production process?

18) You are vice-president of a division of a large, multinational company that makes electronic equipment for consumers and the military Your company has several teams and there are severalmanagers managing those teams Joan, your director of accounting, has created a team of seven employees from the accounts payable department who meet for three hours a week to discuss ways of improving quality, efficiency and the work environment This is an example of a

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19) Self-managed teams typically consist of employees

Explanation: C) Self-managed teams typically consist of 10 to 15 employees

20) teams are groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors

Explanation: B) Self-managed work teams are groups of employees who perform highly related

or interdependent jobs and take on many of the responsibilities of their former supervisors Diff: 2 Type: MC Page Ref: 188

21) Which of the following statements is true regarding self-managed work teams?

A) Self-managed work teams typically consist of 40 to 50 employees

B) Self-managed work teams typically manage conflicts well

C) Members of self-managed work teams typically report lower job satisfaction

D) Self-managed work teams are typically composed of employees from different departments who work independent of each other

E) In the case of self-managed work teams, supervisory positions take on decreased importance.Answer: E

Explanation: E) Self-managed work teams are groups of employees (typically 10 to 15 in number) who perform highly related or interdependent jobs and take on many of the

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22) In a team, the manager's job becomes more about managing outside the team A) technical

23) According to a study of 45 self-managed factory teams, improved for both individuals and the team as a whole when were dependent on input from teammates A) attitudes; economic rewards

B) economic rewards; performances

C) performances; attitudes

D) performance; economic rewards

E) economic rewards; attitudes

Answer: D

Explanation: D) One study of 45 self-managing factory teams found that when members perceived that economic rewards such as pay were dependent on input from their teammates, performance improved for both individuals and the team as a whole

Quest Category: Analytical

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24) Jack, your director of manufacturing, has created a team of 11 employees from quality control Jack gives the team members the responsibility of planning and scheduling their own work, and making operating decisions Also, members of this team evaluate each other's

performance This is an example of a team

Explanation: B) Self-managed work teams are groups of employees who perform highly related

or interdependent jobs and take on many of the responsibilities of their former supervisors Thesetasks are planning, assigning tasks to members, making operating decisions, taking action on problems, and working with suppliers and customers

25) Research suggests that when members feel confident to without fear of

punishment, can be beneficial and boost team performance

A) speak up; training sessions

B) complain; training sessions

C) complain; conflict

D) speak up; conflict

E) speak up; gossip

Answer: D

Explanation: D) Some research indicates that self-managed teams are not effective when

there is conflict When disputes arise, members often stop cooperating and power struggles ensue, which leads to lower group performance However, other research indicates that when members feel confident they can speak up without being embarrassed, rejected, or punished by other team members—in other words, when they feel psychologically safe—conflict can be beneficial and boost team performance

Quest Category: Analytical

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26) Which of the following teams are more likely to be made up of employees from about the same hierarchical level but different work areas?

27) teams are an effective way to allow people from diverse areas within an

organization to exchange information, develop new ideas and solve problems, and coordinate complex projects

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28) The Boeing Company created a team made up of employees from production, planning, quality control, tooling, design engineering, and information systems to automate shims on the company's C-17 program This team is most likely to be an example of a team

29) Which of the following statements is true regarding a cross-functional team?

A) A cross-functional team is made up of employees from different hierarchical levels

B) A cross-functional team is made up of employees from the same department

C) Today, cross-functional teams are rarely used in well-established organizations

D) In the case of a cross-functional team, the early stages of development are typically very short

E) Cross-functional teams are used for developing new ideas and coordinating complex projects Answer: E

Explanation: E) Cross-functional teams are made up of employees from about the same

hierarchical level but different work areas Today cross-functional teams are widely used in several organizations Cross-functional teams are an effective means of developing new ideas and coordinating complex projects Their early stages of development are often long, as memberslearn to work with diversity and complexity

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30) Your company has recently landed a contract to design and manufacture a new art electronic device for the military This will be a very complex project, requiring many different types of skills Which of the following types of teams is most suited for the project? A) problem-solving

31) Which of the following types of teams allows for collaboration between team members who are physically dispersed?

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32) Eva is not getting the results she needs from her database administration team She believes that this problem is occurring because the administration team is a virtual team Which of the following is one of the things that Eva should do to create an effective virtual team?

A) conduct training for improving interpersonal skills

B) allow more independence among members

C) monitor progress of the team closely

D) include peer evaluation in the appraisal system

E) avoid publicizing team successes company-wide

Answer: C

Explanation: C) For virtual teams to be effective, management should ensure that (1) trust is established among members; (2) team progress is monitored closely; and (3) the efforts and products of the team are publicized throughout the organization (so the team does not become invisible) The members should be highly monitored, and less independent Training related to interpersonal skills will not be very effective in the case of a virtual team Peer evaluation is not related to improving effectiveness of a virtual team

33) Janice is your director of sales Since her team members are located in Europe, Asia, and North America, she has decided to use instant messaging to tie her team members together in order to develop a marketing strategy for a new product line This is an example of a team

AACSB: Diverse and multicultural work environments; Analytical Thinking

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34) You are a member of a team of eight individuals from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work

environment You are most likely a member of a self-managed work team

Answer: FALSE

Explanation: Problem-solving teams are typically composed of 5 to 12 hourly employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment Members share ideas or suggest how work processes and methods can be improved; they rarely have the authority to unilaterally implement any of their suggestions

35) One advantage of cross-functional teams is that they are easy to manage

Answer: FALSE

Explanation: Cross-functional teams are not easy to manage Their early stages of development are often long, as members learn to work with diversity and complexity It takes time to build trust and teamwork, especially among people from different backgrounds with different

experiences and perspectives

36) Virtual teams tend to be less task-oriented than face-to-face teams

Answer: FALSE

Explanation: Virtual teams tend to be more task-oriented than face-to-face teams

37) Describe and discuss self-managed work teams

Answer: Self-managed work teams are groups of employees (typically 10 to 15 in number) who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors Typically, this includes planning and scheduling of work, assigning tasks to members, collective control over the pace of work, making operating decisions, taking action on problems, and working with suppliers and customers Fully self-managed work teams even selecttheir own members and have the members evaluate each other's performance As a result,

supervisory positions take on decreased importance and may even be eliminated

Diff: 3 Type: ES Page Ref: 188-189

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38) What are some special challenges that virtual teams face? For virtual teams to be effective, what should management ensure?

Answer: Virtual teams may suffer from less social rapport and less direct interaction among members They aren't able to duplicate the normal give-and-take of face-to-face discussion Especially when members haven't personally met, virtual teams tend to be more task-oriented and exchange less social-emotional information Not surprisingly, virtual team members report less satisfaction with the group interaction process than do face-to-face teams For virtual teams

to be effective, management should ensure that: (a) trust is established among team members (research has shown that one inflammatory remark in a team member e-mail can severely undermine team trust); (b) team progress is monitored closely (so the team doesn't lose sight of its goals, and no team member "disappears"); and (c) the efforts and products of the virtual team are publicized throughout the organization (so the team does not become invisible)

Diff: 3 Type: ES Page Ref: 190-191

39) Which of the following is not one of the key components of effective teams?

LO: 10.4 Identify the characteristics of effective teams

40) Which of the following is a key contextual factor influencing team effectiveness?

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41) Amohalko Consulting is an independent consulting firm specializing in offering financial advice to companies in need Amohalko operates in an independent contractor fashion, providingname recognition to consultants as well as basic needs such as office space and computers but nothing much past that Amohalko Consulting has been losing business over the last three quarters and the average stay of a consultant is less than one year Most likely, Amohalko

Consulting is suffering from which problem?

42) Leadership is especially important in , in which different teams coordinate their efforts to produce a desired outcome

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43) Not only is a climate of trust important within a team but so is .

A) that teams have complete trust in their supervisor

B) that trust levels are balanced in favour of the hardest working individuals

C) that trust levels are symmetrical and balanced between team members

D) that team members trust one another but are suspicious of the supervisor

E) that teams form a coalition against other teams within the organization

Answer: C

Explanation: C) Imbalanced trust levels or trust levels that exist only between certain team members can mitigate any performance advantages of a high overall level of trust

44) With reference to the team effectiveness model, which of the following is one of the key components of an effective team, included under the category of contextual factors?

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45) Araceli is a team member in a large corporation She never speaks in team meetings because she has seen members talk behind each other's back after the meetings Members are constantly monitoring the other members' work, looking for mistakes to point out in a meeting According

to the information provided, which contextual factor is most likely hindering the success of Araceli's team?

Explanation: B) Araceli doesn't contribute because she does not feel like the group has a climate

of trust Interpersonal trust facilitates cooperation, reduces the need to monitor each other's behaviour, and bonds members around the belief that others on the team won't take advantage of them

46) In addition to evaluating and rewarding employees for their individual contributions,

management should consider using to reinforce team effort and commitment

A) personalized incentives

B) consistent wages for all team members

C) individual performance evaluations

D) fixed hourly wages

E) profit sharing

Answer: E

Explanation: E) In addition to evaluating and rewarding employees for their individual

contributions, management should modify the traditional, individually oriented evaluation and reward system to reflect team performance Group-based appraisals, profit sharing, and

gainsharing are examples of team reward systems

Tiêu đề	Understanding Work Teams
Tác giả	Robbins
Trường học	University of Saskatchewan
Chuyên ngành	Business Information and Accounting Systems
Thể loại	test bank
Năm xuất bản	2018
Thành phố	Saskatchewan

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