Understanding business 8th by mcchugh nickels chapter 10

Feeling of Job Well DonePride Sense of Achieveme nt Extrinsic = Outside Praise Salary Increase Status Recognition Promotion s Gifts... • Next Experiments: Determine if other factors affe

and Building Self-managed

Feeling of Job Well Done

Pride

Sense of Achieveme

nt

Extrinsic = Outside

Praise

Salary Increase Status

Recognition

Promotion

s Gifts

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Evolution of Human Relations Management

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• Conducted by Elton Mayo (1927-1933)

• First Experiment: Determine if lighting was a factor in productivity.

• Next Experiments: Determine if other factors affected productivity.

• These studies encouraged the study of human motivation.

Esteem Needs

1. Care for workers

2. Fairness of pay and evaluations

3. Accomplishment feeling

4. Satisfaction with daily activities

5. Appreciation of ideas

• Seeks Responsibility

• Imaginative, Creative, Clever

• Motivated by Empowerment

4 Slow Evaluation/ Promotion

5 Implicit Informal Control with

Explicit, Formalized Control

6 Specialized Career Path

7 Holistic Concern for Employees

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Employee-Oriented Motivational Techniques

• Can I accomplish the task?

• If I do accomplish it, what is my reward?

• Is the reward worth the effort?

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Steps to Improve Performance

1. Determine Rewards Valued

2. Determine Standards

3. Ensure Standards are Attainable

4. Tie Rewards to Performance

5. Are Rewards Considered Adequate?

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Tips for Motivating Employees

1 Thank employees for good job

2 Listen to employees

3 Give feedback

4 Give rewards

5 Keep them informed

6 Allow for input

7 Training opportunities

8 Remember important dates

9 Have and abide by policies

10 Celebrate goal accomplishment

Employee Stress

• Drops in productivity

• Chronic lateness

• Absenteeism

• Careless with details

• Unable to work with others

• Negative attitudes about work

• Withdrawal from co-workers

• Easily upset/angered

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How Stressed Are You? Rate 1-5

unpleasant or sometimes even unsafe.

making me physically

or emotionally sick.

or too many unreasonable deadlines.

opinions or feelings about my job to my boss.

with my family or personal life.

my life at work.

goes unrecognized and unrewarded.

underutilized.

• Pay for Performance

• Listen to the Frontline

• Push-Down Authority

• Protect Your Culture

• Try Unproven Technologies