INTERNSHIP REPORT TRAINING ASSISTANT FPT JOINT STOCK COMPANY

INTERNATIONAL UNIVERSITYINTERNSHIP REPORT TRAINING ASSISTANT FPT JOINT STOCK COMPANY PHAM QUOC HUY – BAIU13099 Supervisor: Nguyen Van Van – Manager of Training Department Internship dura

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INTERNATIONAL UNIVERSITY

INTERNSHIP REPORT

TRAINING ASSISTANT FPT JOINT STOCK COMPANY

PHAM QUOC HUY – BAIU13099

Supervisor: Nguyen Van Van – Manager of Training Department

Internship duration: 02nd May–15th September

72 Working days

TIEU LUAN MOI download : skknchat@gmail.com

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International University

2015-2016

CONTENTS

CONTENTS 1

ACKNOWLEDGEMENT 4

EXECUTIVE SUMMARY 5

I Description of FPT Joint Stock Company 5

1 Establishment and development of Hung Thinh Phu JSC 5

1.1 General Introduction 5

1.2 History 5

2 Business functions and missions 5

2.1 Functions 5

2.2 Missions 5

3 Products, customers, and markets of Hung Thinh Phu JSC 6

3.1 Products 6

3.2 Customer 7

3.3 Market 7

4 Organization structure 7

4.1 Organization chart 8

4.2 Responsible of functional departments 8

5 Business performance of Hung Thinh Phu from 2014 to the first half of 2015 9

II Internship activities at Hung Thinh Phu JSC 10

1 Introduction to internship department 10

1.1 Sales department of yarn and raw materials 10

1.2 Domestic commercial activities for raw cotton and PSF in Sales department of yarn and raw materials 10

1.2.1 Features of raw materials 10

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1.2.2. Domestic commercial activities 11

2 Description of internship activities 11

3 Analysis and discussion on problems of the internship department 12

3.1 Challenges 12

3.2 Recommendation 12

III Assessment of the internship 12

IV Conclusion 12

REFERENCES 12

ABBREVIATIONS 13

APPENDICES 13

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2015-2016ACKNOWLEDGEMENT

The internship in FPT Retail Joint Stock company was an extreme valuable opportunityfor me to learn to develop It was a proud for any student to be a part of one of the largestconglomerates in Vietnam The report would hardly be completed without the help of allthe staff from all of the offices, especially the human resource and training department

I would like to express my deep sense of gratitude to my supervisor Mr Nguyen Van Van,who instructed and supported me in the kindest way one could have His continuousadvices, encouragement and feedback helped me improve myself throughout theinternship

I sincerely appreciated the time working with Mrs Thi director of training department,

-Mr Tuan - deputy director of training department, -Mr Huy - regional sales manager ofthe East - and all other managers who were always willing to teach me valuable lessons

I would also like to thank Mr Nhan, Mr Phuc, Ms Thu, Ms Mai, Ms Loc and Mr.Phong for having no hesitation guiding me and helping me to adapt to the newenvironment

As last, my deeply thanks come to all of the managers from the training courses as well asthe entire staff of their company for their coorperation and assistant during my internship

In conclusion, I hope that the experience together with knowledge gained from thisinternship could be used to build my career in the future

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I Executive summary

FPT Digital Retail Joint Stock Company was formerly known as FPT Retail Co., Ltd It is

a subsidiary of The Corporation of Financing Promoting Technology (FPT Corporation),one of leading conglomerates in Vietnam The firm was officially established in 2007 andhad been operating for 9 years under two brands "FPT Shop" and "F Studio By FPT"

Figure 1.1 FPT subsidiaries

FPT Retail is now the Vietnam's second-largest company in hi-tech products and digitalaccessories market The retail store system of FPT retail has the number of more than 340stores and 4900 employees, and it is being continuously expanding in order to cover allover 63 provinces and cities of Vietnam

In May 2016, I took the chance to be a training assistant of FPT Shop's trainingdepartment in FPT Digital Retail Joint Stock Company My major task during theinternship was to support the manager of the department in management training courses.Being an intern and participating in those training courses not only help me gainexperience in human resources, especially training function but also give me a wide

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Websites: http://fptshop.com.vn/; http://fstudiobyfpt.com.vn/

Brands: "FPT Shop" and "F Studio By FPT"

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Vietnam In 2012, FPT Retail Co., Ltd was official changed into FPT DigitalRetail Joint Stock Company and participate the retailing industry under two brands

"FPT Shop" and "FStudio by FPT" FPT Shop plays the role as the main sellingchain of the company while FStudio by FPT is the authorized reseller chain ofApple Inc After nine years of the unremitting efforts to develop, FPT Shop hasbecome the second fastest-growing technology distribution chains in Vietnam withmore than 340 retail stores nationwide

3 Products and services

FPT Shop operates retail stores for IT products computers, laptop computers,tablets, smartphones, and digital accessories All the latest digital products andaccessories of famous brand namesare always available in the shops Moreover,FPT also provide its customers with different types of service, namely warrantypackages, installment plans, return and exchange products, and water/electricitybill payment services

3.1 Hi-tech products and accessories

FPT Shop is a huge retailer system authorized by Apple Inc., Samsung, Sony, Microsoft, Nokia, HTC, Oppo, Lenovo, Dell, Asus, HP, Philips, etc to sell their hi-tech products Those includes laptop computers, mobile devices, and accessories such as speakers, headphones, smartphone chargers, smartwatches, computer mice, keyboards, USB, memory cards, portable battery backup, etc

3.1 Services

When buying a smartphone or any digital accessories, customers are provided withmany kinds of service by FPT Shop For example, if a prudent customer buys aniPhone, she will be offered an "Gold warranty package" that gives her thepossibility to exchange the same new model ( including a surcharge of 30% of the

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4 Customers and partners

4.1 Partners

FPT Retail works with Apple, Sony, Samsung, Dell, Acer, Lenovo, HP,Toshiba, Fujitsu, Asus, Canon, Panasonic, AAA, These business partners arethe company's suppliers that provide FRT with ingredients, packing andmachinery, services, as well as hi-tech products and accessories FPT Shop alsocooperates with four finance companies, namely ACS, HOME CREDIT (PPF),

HD SAIGON, FE CREDIT (VP BANK) in providing installment purchaseservices

4.2 Business-to-business customers

Customers of FPT Retail include conglomerates or companies that are lookingfor a credible retailer providing them with the most reasonable price, andbringing them more diverse products to consumers FPT Shop has a number ofdifferent types of client, range from technology to food and beverage tofinancial services industry FPT Shop seeks to build long-term businessrelationship with its potential clients as well as to maintain that relationship withits existing ones such as Pepsico, FPT FIS, Manulife, Thái Tuấn, Kinh Đô,BMW, Hoa Sen group, Sacombank, etc

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4.3 Individual customers

Individuals come to FPT Shop to look for the best warranty as well as returnand exchange policies along with genuine products Besides, customers arealways be served with thoughtfulness and attentiveness thanks to a specialcustomer care service call "We" love FPT Shop

5 Company structure

GERNAL DIRECTOR

FINANCE SYSTEM DEPARTMENT DEPARTMENT

FSTUDIO CHAIN HR TRAINING FPT SHOP CHAIN

DEPARTMENT DEPARTMENT

BUSINESS ONLINE BUSINESS DEVELOPMENT CENTER CENTER

ADMINISTRATION TECHNICAL DEPARTMENT SUPPORT

DEPARTMENT TASKFORCE

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Figure 2.1 FPT digital joint stock company structure

The system of FPT Retail includes almost 5,000 employees and is under themanagement of one general director and two deputy general directors Each deputydirector is in charge of a store chain

The first deputy director who is in charge of F studio chain also manage goodssectors of suppliers such as: Apple, Samsung, Microsoft, Sony, etc The otherdeputy director control FPT Shop chain along with location center and taskforceteam Location center is responsible for selecting a place for a shop to be built.Taskforce team is a group of staff that are specially trained to support a shop in itsgrand opening day

There are ten other departments that are directly under the control of the general director:

1 Finance department: in charge of managing all cash flow into and out of the

company

2 System department: controlling the database and information system of the entire

company

3 HR department: including recruitment, compensation & benefit department

4 Training department: consisting of online and offline department; in charge of

coaching, teaching, instructing new employees and managers; updating policies of thecompany

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2015-2016

5 Business development center: including marketing department; in charge of

generating demands, growing revenue, increase market share, and contributing to companygrowth and profitability

6 Online business center: including media department; responsible for all online

activities, digital marketing, websites, etc

7 Customer care center: solving customers' problems and ensuring their

satisfaction

8 Warranty center: providing warranty services and supporting technical

problems for customers

9 Administration department: enhancing, managing, organizing office's staff and

developing management strategy

10 Technical support department: supporting and fixing technical errors in

internal system

6 Performance of the company

By the end of the first 7 months of 2016, FPT Retail revenue reaches 5554 billionVND and profit before tax of 114 billion VND, gained 33% and 39% respectively

in comparison with the same period in 2015 This achieving revenue growth ishigher than the average growth rate of 24% of the market

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2014 3000

2015 2000

1000

0

Figure 2.2 Revenue of FPT Retail from 2012 to 2015 (billion VND)

E-commerce, one of important directions of FPT Retail, is growing strongly in

recent years and has a revenue of 561 billion VND, achieving a rapid growth rate of

60% in comparison with the same period last year (in 2015, this channel brought

7.42% of FRT's total revenue)

FPT Shop chain also continues to maintain and expand the number of store in order

to cover all 63 cities and provinces in Vietnam By the end of July 2016, FPT Retail

has 334 shops, exceeding the target by 34 ones In FPT corporation, FPT Retail still

maintains its position as the fastest growing subsidiary in terms of revenue and

profit before tax

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Number of stores of FPT Shop

Jul-16 100

50

0

Figure 2.3 Number of FPT shop store from 2012 to 07/2016

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III Internship activities

1 Training department

Training department of FPT Shop has three main centers that are distributed

through three regions of Vietnam There are two forms of training: online and

offline training The basic responsibility of training department are to build skills

and knowledge for employees as well as to instruct them how to apply those in the

workplace Moreover, updating new policies delivering them to employees, and

supporting store chain are also included in the department's function

There are two core training courses offered by training department: newly recruited

employees and shop manager trainees

1.1 Training courses for new employees

Salespeople Accountants

Technical

StorekeepersSupporters

Generaltraining

training

Figure 3.1 New employee training process

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2015-2016

Trainers, instructors of this course often were staff members of training

department both online and offline department

All newly recruited staff members are required to participate training programs

of the department First of all, they will be taught about knowledge of theorganization's history, structure, policy together with culture, generaltechniques, such as selling, serving customers, etc After that, employees fromeach position will be sent to particular classes for further training in theirspecific fields Figure 3.1 describes the training process for new staff

2.2 Management training courses

Trainee shopmanagers

Accountants, Taking thejob

Storekeepers over 3

months

Figure 3.2 Manager development process

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Trainers in charge of this course including managers and directors of otherdepartments and centers.

When positions of shop manager are left vacant, salespeople or externallyrecruited managers will be sent to management training courses, as described inFigure 3.2

Furthermore, training department is also in charge of delivering new policies orsoftware that are enacted by board of directors Whenever an old policy isreplaced, online training department will update to every staff through aninternal website and if it is necessary, online tests will also be given

Trainers from the department not only have to teach at training centers but also

do the on-the-job training, or direct instruction, at the job site In addition,whenever chain store holds an important event, for example in Samsung GalaxyNote 7 launch event, trainers are also assigned to help with selling and servingcustomers

2 Internship activities

2.1 Training assistant

My major task during the internship was to work as an assistant to support thetraining courses for managers of FPT Shop Every course had a period of abouttwo weeks Before one started, I were in charge of aggregating the list ofmanagers sent from recruiting department or area sales managers Thoseincluded sales reps from the internal chain store and external recruitedemployees

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2015-2016

Figure 3.3 Activities performed during the training process

Before every course started, I had to make sure that classroom, materials,documents, etc were ready and available Sometimes the number of traineeexceeded seats in the classroom of training center, it was my job to look formeeting rooms for rent outside that had to be the most comfortable place toproceed the training course

During the course, I were responsible for assisting trainers as well as traineesthroughout lectures That included supporting them with suitable materials anddocuments, instructing trainees in their reports and tests I were supposed to bethe first one to appear in the classroom so as to make sure everything wasrunning and set up properly for the class to start Desks and chairs would bearranged in a required order and electronic devices would be checked carefully.The course consisted of about 12 modules that gave deep knowledge of theworkflow in the shop and management skills After each module had finished , Igave trainees exam to test what they had learned and practiced

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