INTERNSHIP REPORTLacco international freight forwarders joint stock company

THUONG MAI UNIVERSITY FACULTY OF ENGLISH ——(((((—— INTERNSHIP REPORT Company LACCO INTERNATIONAL FREIGHT FORWARDERS JOINT STOCK COMPANY Supervisor Nguyễn Thu Trang Student Trần Thị Ngọc Ánh Student co[.]

THUONG MAI UNIVERSITY FACULTY OF ENGLISH

————

INTERNSHIP REPORT

Company:

LACCO INTERNATIONAL FREIGHT FORWARDERS

JOINT STOCK COMPANY

Supervisor : Nguyễn Thu Trang Student : Trần Thị Ngọc Ánh Student code : 19D170285

Hanoi, 2022

TABLE OF CONTENTS

TABLE OF CONTENTS i

ACKNOWLEDGEMENT ii

LIST OF TABLES, DIAGRAMS AND IMAGES iii

LIST OF ABBREVIATIONS iv

INTRODUCTION 1

CHAPTER 1: A BRIEF DESCRIPTION OF LACCO INTERNATIONAL FREIGHT FORWARDERS JOINT STOCK COMPANY 2

1.1 Information and development of Lacco International Freight Forwarders Joint Stock Company 2

1.1.1 General introduction 2

1.1.2 History of establishment and development 3

1.1.3 Vision, mission and core values 3

1.1.4 Products and services 4

1.1.5 Organizational structure 6

1.2 Information of the internship department: Import and Export Department 6

CHAPTER 2: THE INTERNSHIP PROCESS IN LACCO INTERNATIONAL FREIGHT FORWARDERS JOINT STOCK COMPANY 8

2.2 Difficulties and lessons during the internship time 11

2.2.1 Difficulties 11

2.2.2 Lessons 13

CHAPTER 3: CURRENT SITUATION OF USING ENGLISH IN LACCO INTERNATIONAL FREIGHT FORWARDERS., JSC 14

3.1 The reality of using English at Lacco 14

3.2 Solutions to improve English skill for Lacco 14

CONCLUSION 17 REFERENCES I

Firstly, I would like to send my deepest gratitude to people who havecontributed to making this internship for the past four weeks such a memorableexperience of my life Though this internship is still short, I have perceived anddrawn a lot of lessons for myself

To complete this internship report, I would like to send my deepest thanks to

Ms Trang, who has guided and helped me complete this internship report I wouldalso like to express my gratitude to the leadership of the Thuongmai University andthe teachers in the Faculty of English for giving me the opportunity to practice at

my favorite businessand, and to apply the knowledge that the teachers have taught.Besides, I must be thankful to the leadership and staff of Lacco InternationalFreight Forwarding Joint Stock Company for creating favorable conditions for me

to learn practically during the internship process at the company Finally, I wouldlike to thank the import and export department for helping me provide the actualdata to successfully complete this report In addition, they shared practicalexperiences and useful skills such as communication skills, teamwork skills, whichare essential for my work later Therefore, I feel very fortunate when I had theopportunity to be a part of the company

Because my knowledge is still limited, in the process of practicing andcompleting this report, I am not immune to errors, I hope to receive comments andsuggestions from my teachers as well as the company

Sincerely,

Ha Noi, August 1, 2022

StudentAnhTran Thi Ngoc Anh

LIST OF TABLES, DIAGRAMS AND IMAGES

1 Image 1.1 LOGO of Lacco International Freight Forwarding

Joint Stock Company

2

2 Diagram 1.1 Organizational structure of Lacco International

Freight Forwarding Joint Stock Company

6

LIST OF ABBREVIATIONS

No Terms English Meanings Vietnamese Meanings

1 JSC Joint Stock Company Công ty cổ phần

4 CFS Container Freight Station Địa điểm thu gom hàng lẻ

5 CIC Container Imbalance Charge Phí mất cân bằng container

7 ETD Estimated Time of Departure Thời gian khởi hành dự kiến

8 HS code Harmonized System Code Mã số hàng hoá

9 TOEIC Test of English for

International Communication

Bài kiểm tra tiếng Anh giaotiếp quốc tế

10 IELTS International English

Language Testing System

Hệ thống Kiểm tra Anh ngữQuốc tế với 4 kĩ năng: Nghe,Nói, Đọc, Viết

In recent years, Vietnam's economy has been integrating more and moredeeply with the world economy When competition is getting fiercer, work resultsare always the top concern of business owners Therefore, the requirement foremployees is to always work continuously, accurately and efficiently

For every student who is preparing to enter the labor market, an internship toapply the knowledge learned in the job before graduation is extremely necessary Itnot only helps students initially get acquainted with the real working environmentbut also creates opportunities to practice and apply the knowledge they have learned

to get an overview of the functions, tasks, production organizational structure andworking environment of an enterprise That is also the purpose that the board ofdirectors of the Faculty of English, Thuongmai University set for the internship for4th year students majoring in Business English

Realizing the meaning of this internship, I have chosen to intern as adocumentation staff in the import and export department at Lacco InternationalFreight Forwarding Joint Stock Company - a profession directly related to BusinessEnglish major and suitable for my future career orientation to learn and fosterknowledge

CHAPTER 1: A BRIEF DESCRIPTION OF LACCO INTERNATIONAL FREIGHT FORWARDERS JOINT STOCK COMPANY

1.1 Information and development of Lacco International Freight Forwarders Joint Stock Company

1.1.1 General introduction

Lacco International Freight Forwarding Joint Stock Company was established

in 2008 It is known as one of the major logistics companies in Vietnam Thecompany’s goal is to improve the competitiveness of Vietnamese companies in thetransportation of goods and bring their brands to the international level

Lacco has a head office in Hanoi, branches in Ho Chi Minh, Hai Phong, BacGiang and representative offices in Lang Son, Da Nang Lacco always makesconstant efforts to develop its network and conquer customers with prestige, trustwith the most enthusiastic and professional attitude

● Original name: Công ty TNHH Giao nhận Vận tải Quốc tế

● Foreign name: Lacco International Freight Forwarders Joint StockCompany

● Abbreviation name: LIFF., JSC

● Logo:

Image 1.1 LOGO of Lacco International Freight Forwarders Joint Stock Company

● Legal Representative: Nguyễn Chiến Thắng

● Date active: 2012/07/24

● Address: 5th Floor, Building 29 Ministry of Defense, 73 Nguyen TraiStreet, Thanh Xuan District, Hanoi City, Vietnam

● Company Type: Service Business, Transport Agent

● Economic type: Private

1.1.2 History of establishment and development

- 17/10/2008: Established a company called International Freight ForwardingLimited Liability Company

- 9/2009: Opened Lacco Branch Office and warehouse in Hai Phong

- 24/07/2012: Rename “International Freight Forwarding Limited LiabilityCompany” to “Lacco International Freight Forwarding Joint Stock Company”

- 3/2013: Opened a representative office in Ho Chi Minh City

- 4/2015: Lacco International Freight Forwarding Joint Stock Company isofficially certified by the General Department of Customs, Ministry of Finance as aCustoms agent according to Decision No 965/QD-TCHQ

- 1/2020: Opened Branch Office in Noi Bai-Hanoi

- 1/2021: Opened a representative office in Bac Giang

1.1.3 Vision, mission and core values.

● Vision:

Lacco always wants to become a leading private enterprise in Logisticsservices and is loved by customers, bringing the pride of Vietnam to the world withhigh-class service, professional and dedicated personnel, creating added value,contributing positively to the development of the community

Motto: “Always accompany your success”

● Mission:

For customers: Lacco’s mission is to provide customers with modern and

comprehensive logistics solutions, provide services with outstanding quality,

reasonable prices, meeting the maximum needs and legitimate interests ofcustomers Lacco always upholds the spirit of cooperation and development and iscommitted to becoming a “Reliable Companion”.

For employees: Building a full, scientific, dynamic, professional and humane

working environment; facilitating high incomes and equitable developmentopportunities for all employees

1.1.4 Products and services

The Lacco’s service include:

● Shipping

Currently, Lacco International Freight Forwarding Joint Stock Company iscooperating with leading international shipping lines such as MAERSK, ONE,HAPAG-LLOYD, CMA-CGM, EVERGREEN, YANG MING, MSC, KMTC,WANHAI, NAMSUNG, etc and connecting with a network of NVOCC agentsworldwide Lacco’s international sea freight solution can provide customers with awide choice of reliable, cost-optimal and time-optimized services to meet the needs

of customers, ensuring a full range of services throughout with high quality in theshipping process

● Domestic transportation

Inland transport is an important part of the logistics chain Aware of that,Lacco International Freight Forwarding Joint Stock Company always tries toimprove the quality of domestic transport services to provide customers with the

most effective transportation solution With the advantage of owning branches andrepresentative offices at the ports and the main border gates, Lacco is ready to servecustomers with the following services:

- Transporting import and export goods by regular container trucks, dwarfcontainer trucks or trucks from customer warehouses to Vietnamese ports and viceversa

- Transporting full container goods and retail goods from warehouses towarehouses within the territory of Vietnam

- Transporting goods in transit through the territory of Vietnam

● Air Freight

With a network of leading prestigious partners, including major airlines such

as Vietnam Airlines, Singapore Airlines, Qatar Airways, Cathay Pacific, KoreanAir, China Airlines, Lufthansa Cargo, Air France, Emirates Skycargo, TurkishAirlines, United Airlines, Etihad Airways, Japan Airlines , Lacco can flexiblytransport and provide the earliest routes at the most optimal cost for customers

● Customs clearance

Lacco has developed professional customs declaration solutions for customers,including:

- Advising on Customs laws and regulations

- Advising on tax exemption procedures

- Supporting consulting, handling tax refund procedures

- Personnel support service: Lacco's staff will work at the customer's office

as a representative of the company with close, careful and detailed support, flexibleaccording to all customer needs , and ensure confidentiality

- Working directly with Customs: for important projects, if customers want todiscuss directly with Customs officers about their problems, Lacco can arrange anofficial meeting between the parties

● Warehousing- Warehousing Services

With an extensive warehouse system at many ports, Lacco can easily supplyand meet the warehousing requirements for a variety of goods, from small

shipments to large ones, from bulk cargo to heavy machinery Lacco's warehousesystem is conveniently located with Hai Phong, Hanoi and Ho Chi Minh ports

● In addition to the strong services, Lacco now also provides a number of accompanying services as follows:

- Export license application service for specialized items such as rice,chemicals, refrigerant gas,

- Import license application service for items such as functional foods, milk,frozen fruits, frozen meat

- Services for applying for export certificates such as certificates of origin ofgoods, phytosanitary certificates, animal quarantine certificates, fumigationcertificates; synchronous inspection license application service

1.1.5 Organizational structure

Diagram 1.1 Organizational structure of Lacco International Freight Forwarders

Joint Stock Company

(Source: Human Resources Department)

Administrative Council Board of Directors

Human resources department

Sales department Sales support department

Import-export department

Accounting department

Ha Noi BranchHai Phong Branch

Ho Chi Minh Branch Noi Bai Branch Bac Giang Branch

1.2 Information of the internship department: Import and Export Department

The import - export department plays an indispensable role in logisticsenterprises such as Lacco This department has the main function of receivingdocuments from the sales support department to check and ask customers to repairwhen there are errors When having all the customer's documents, prepare a set ofcustoms declaration documents and relevant dispatches, apply for a quarantineregistration certificate, apply for an export certificate licensed by the Ministry ofIndustry and Trade, declare the added value of import and export goods,communicate regularly with shipping lines via email to understand thetransportation situation of shipments and notify the shipper

In Lacco, the import-export department is in charge of doing the followingtasks:

- Contacting suppliers, customers, shipping lines to schedule transportationand arranging according to the progress of the work

- Receiving import and export document requests for shipments from salesdepartment transfers

- Making import and export documents to help customers such as: Invoice,Packing list, C /O, Fumi, Phyto, all kinds of certification, licensing, qualityinspection, etc to parallel with the operations staff to complete the fastest

- Transmitting import and export customs declarations for shipments, thenhand them over to operation staff for customs clearance at the branch

- Making Bills, support Verified Gross Mass declaration, on Debit Note fromthe system to send the sales department, then the sales department sends thecustomer

- Making pre-alert, declaring E-manifest

- Monitoring and controlling the delivery schedule, solving problems arisingwhen delivering and receiving goods and customs clearance

CHAPTER 2: THE INTERNSHIP PROCESS IN LACCO INTERNATIONAL FREIGHT FORWARDERS JOINT STOCK COMPANY.

2.1 Internship activities

During this internship, I applied for the position of documentation staff in theimport - export department of Lacco International Freight Forwarding Joint StockCompany I interned at the company for 4 weeks (from July 18, 2022 to August 13,2022) on Mondays (from 8h to 17h30), Wednesdays (from 8h to 17h30), Thursdays(from 8h to 17h30) and Saturday (from 8h to 12h) I can only work part-timebecause at this time I still have to study specialized courses at university

At first, I felt quite anxious and disturbed I always ask myself the question ofwhat I have to do, what to prepare for my internship to be the best This is also acompletely new working environment for me and I have not had any experience at acompany like Lacco However, after exchanging work with the manager in thedepartment, I had a better understanding of the company and looked forward toworking in a dynamic and professional environment like Lacco I feel satisfied with

my internship because I have done the work I love Honestly, this is a goodopportunity for me to practice in the English environment, interact and learn fromexperienced seniors In addition, you can not only develop your English skills butalso develop the skills needed for an import-export executive

During the internship, I was guided by Mr Hoang Van Phuong – a documentstaff He supported me throughout the internship and gave me the opportunity toexperience many different tasks related to the import and export activities such asmanaging shipments and logistics, making an electronic customs declaration,translating documents, etc Thanks to that, I have had closer contact with practicaloperations and improved my specialized knowledge of import and export

Here are the details of my internship at Lacco

● Week 1 (from July 18, 2022 to July 23, 2022)

In the first week, colleagues in the import and export department helped meget used to the working environment in the company On the first day, Mr Phuonghelped me get to know all the staff in the department Besides, I also should know