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THƯ TÍN GIAO DỊCH GROUP ASSIGNMENT GROUP MEMBER 26 March 2021 BÀI 5 CÁC CẤP ĐỘ THƯ THÔNG BÁO 1 The Edu House RD Center (TEH) 20412 ĐBP Street, Binh Thanh District, HCM City 010126351899 Mar 20, 2022 The University System in the United Kingdom 1000 MIDD, United Kingdom 22225555566666 Dear Sir, Thanks for your trust to we provide report for research project and examine the relationship between financial literacy and student choices in undergraduate and postgraduate studies After a while, We foun.

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THƯ TÍN GIAO DỊCH GROUP ASSIGNMENT

GROUP MEMBER:

26 March 2021

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BÀI 5: CÁC CẤP ĐỘ THƯ THÔNG BÁO

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The Edu House R&D Center (TEH) 204/12 ĐBP Street, Binh Thanh District, HCM City

010126351899

Mar 20, 2022

The University System in the United Kingdom

1000 MIDD, United Kingdom

22225555566666

Dear Sir,

Thanks for your trust to we provide report for research project and examine the

relationship between financial literacy and student choices in undergraduate and

postgraduate studies

After a while, We found and investigate information, we sent the complete report And according to the requirements in the contract, the payment deadline has come but we do not receive money Please you check and inform for my company about the problems you face to you and me solve together

Our side will extend the payment by 3 days Hope to reply from you as soon as possible Sincerely,

SIGNATURE

Trang Pham

Sales Manager

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010126351899

Mar 20, 2022

22225555566666

Dear Sir,

We very much regret to tell you that we have not received any reply to our letter after 3 days, regarding the payment for contract If you have any problem relate the payment for contract, please tell us We can exchange some of the things you want

We would appreciate it if you could check this out on your end We know that the life is very busy so maybe details can be missed So do not worry we have attached a copy of the invoice for contract to this email in case the original was lost or deleted

By the way, if you have any questions whatsoever, please reply and we would be happy

to answer them

Sincerely, SIGNATURE

Trang Pham Sales Manager

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010126351899

Mar 20, 2022

22225555566666

Dear Sir,

15 days past the payment deadline and we still do not receive any reply to our letter

as well as receiving any the payment for contract from you We had given you the full report for you and now it’s high time you needed to make the payment for contract

If we do not receive the payment for contract from you within three days of the receipt of this notice, we shall be constrained to resort to legal proceeding and you shall

be held liable to the consequences

I look forward to your reply

Sincerely, SIGNATURE

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010126351899

Mar 20, 2022

22225555566666

Dear Sir,

We trusted and cooperated with you According the contract, We performed full responsibility but you make me so disappointed

We sent letter for you so many times but you don’t reply We are writing this letter

to inform you what consequences you will suffer Terminate of the contract by breach of contract

You must indemnify £100.000 because of breach of contract If you still don’t reply, you and me will meet at law court

Sincerely, SIGNATURE Trang Pham Sales Manager

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BÀI 6: BÁN HÀNG & CHIÊU THỊ

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IKEA Furniture

204/12 ĐBP Street, Binh Thanh District, HCM City

01012632222 Mar 21,2022

Ms Joseph Frank

222 XVNT, HCM City

0235899999999

Dear Ms Joseph Frank,

FURNITURE PARADISE !

We are pleased to recommend bathroom, kitchen accessories and modern interior design services to you This product made in Japan with many great features and high quality Specially, we also provide modern interior design services by professional architects We will have a super sale on April 30, 2022 with thousands of offers

Thank you for your trust and choose our products With up to 2 year warranty, you can rest assured Our designers will create modern, opulent, and luxury designs for you

In addition, we will give you a 20% discount voucher for the first payment You will be working directly with professional architects to choose the model design or the

furniture that suits your wishes You can enjoy my unique designs

Please reply to our mail before April 15,2022 to receive 2 vouchers 30% free for our furniture purchases

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Sincerely, (SIGNATURE)

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IKEA Furniture

01012632222

Mar 21,2022

Ms Joseph Frank

222 XVNT, HCM City

0235899999999

I am writing on behalf of Sales Department of IKEA to request a meeting with you to discuss about a variety of interior furniture includes bathroom and kitchen accessories Besides, we also provide modern interior design services by professional architects according to your requirement And you will be given a special promotion for your new order

If you are interested in discussing about products with us, we can discuss that this at 3

PM on March 24, 2022 at my offices or if you can not, please let me know a time when it would be convenient for us to meet so that we can further discuss your options and possibilities

We would highly appreciate it if you could send us your answer before this March 22, 2022

Sincerely, (SIGNATURE) Trang Pham Sales Manager

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Ms Joseph Frank

222 XVNT, HCM City

0235899999999

Mar 21,2022

IKEA Furniture

01012632222

SUBJECT: ORDER LETTER

Thank you for your quotation and the price list I have decided to accept the quotation you offered so I glad to place my first order with you for the following items:

Sl

I like your product and want to buy these above goods for my new apartment so please ship at the first available opportunity

I request you to send the goods at 3PM on March 23, 2022 to my new apartment where I write it on the letterhead I shall arrange payment within ten (10) days to comply with 5/10 Net 30 terms Please send all commercial and financial documents along with goods I reserve the right to refuse the goods if received late

(SIGNATURE)

Trang Pham

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Sales Manager

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IKEA Furniture

01012632222

Mar 21,2022

Ms Joseph Frank

222 XVNT, HCM City

0235899999999

I take pleasure in acknowledging your order about mirror, washbasin, table from IKEA Furniture This letter simply severs as a confirm of that order

I was happy to provide you with all your needs and I look forward to our continued relationship

As requested I am enclosing all commercial and financial documents and the copy

of your order form, duly signed, as order acknowledgement If you want to change the goods or there is anything please call me before March 23,2022 at least 2 days

Thank you

Sincerely, (SIGNATURE) Trang Pham Inventory Manager

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5 IKEA Furniture

01012632222 May 1,2022

Ms Joseph Frank

222 XVNT, HCM City

0235899999999

Thank you for trusting and using our products We are glad because you rate 5* so we will give you a 5% discount voucher for your next purchase

You ordered goods:

Sl

Total 2,200

We will send the goods at 3PM on March 23, 2022 to my new apartment at 222

XVNT, HCM City Please receive your order on time

I look forward to seeing you there

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BÀI 7: QUAN HỆ KHÁCH HÀNG

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1.

FORD COMPANY

01012632222 April 1st ,2021

Mr Khoa

222 XVNT, HCM City

0235899999999

Dear Mr Khoa,

Thank you for your letter of March 30, stating that tires we sold for you is cracked We regret for your bad experience

We are now working with related departments to find the reason and reply you as soon

as possible

We always service at 24/24 to satisfy customers We sincerely apologize for any

inconvenience these issues may have caused you and respond will be sent to you within 2 days

Sincerely,

(SIGNATURE)

Trang Pham

Customer Service Manager

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FORD COMPANY 204/12 ĐBP Street, Binh Thanh District, HCM City

01012632222

April 19,2021

Mr Khoa

222 XVNT, HCM City

0235899999999

Dear Mr Khoa,

We sincerely apologies for your cracked tires On going into the matter we find that a mistake from Ford company Apparently, the problem was the result from our wheel manufacturer

We have arranged for the good tire to be dispatched to you at once and all costs related to that wheel are borne by us To show goodwill, we willsend our staff to check and repair your

equipment without fees and we would like to offer you a 5% discount on your next order with us

To prevent re-occurrences we have set up a verification procedure before send it

One more we sincerely apologize for any inconvenience these issues may have caused you We assure you that this will not happen again

We look forward to receiving your further orders, and assure you that they will be filled correctly promptly

Sincerely, (SIGNATURE) Trang Pham Customer Service Manager

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FORD COMPANY

01012632222

April 19,2021

Mr Khoa

222 XVNT, HCM City

0235899999999

Dear Mr Khoa,

We have received your complain letter and on examination we find that your claim

is apparently due to misunderstanding The reason why your tire was cracked is the shipping company hit many nails on the way to your address

We admit that this explanation is not very convincing to you But we accept full responsibility and offer our apologies

Don’t worry we will send our staff to check and repair your equipment without fees

We trust that this arrangement will meet your wishes and we hope to receive further orders from you in the future

Sincerely, (SIGNATURE)

Trang Pham Customer Service Manager

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FORD COMPANY

01012632222

April 19,2021

Mr Khoa

222 XVNT, HCM City

0235899999999

SUBJECT: APOLOGIES LETTER

On behalf of our company, I am deeply sorry for your bad experience with our

technical staff, Khang

The reason for your bad experience is that Khang has said and acted wrongly with you

We take full responsibility for her unprofessional behavior

I punished this staff I affirm that it does not reflect the quality of the company's

customer service department as a whole Please be assured that this type of situation will never happen again

On behalf of our company, I would like to give you a voucher for 1 year free

maintenance in our company I hope you will accept this gesture of apology

(SIGNATURE)

Trang Pham

Customer Service Manager

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