Learning ObjectivesAfter reading this chapter, you should be able to: z Understand the process of communication.. z Analyze the basic patterns of organizational communication.. z Master
Trang 2Chapter
Managing Communication
Trang 3Learning Objectives
After reading this chapter, you should be able to:
z Understand the process of communication.
z Eliminate barriers that distort the meaning of information.
z Analyze the basic patterns of organizational
communication.
z Develop the skills of organizing and running effective
meetings.
z Master electronic forms of communication such as e-mail
and know when to use them.
Trang 4The Process of Communication
z Communication is a process that
involves the transmission of
meaningful information from one
party to another through the use of
shared symbols.
z Communication is successful when
meaning is understood.
Trang 5The Process of Communication
(continued)
z Two forms of information are sent and received in
communication:
¾ Facts – bits of information that can be objectively measured
or described.
¾ Feelings – an individual’s emotional responses to decisions
made or actions taken by other people.
Trang 6Skills for Managing Communication
A ssertive
C om m unication Skills
Presentation Skills
N onverbal
C om m unication Skills Listening Skills
Trang 7The Communication Process
Noise
C om m unication
C hannel
Sender (encodes m essage)
R eceiver (decodes m essage)
Trang 8The Communication Process:
Feedback
z Feedback allows the sender to clarify the message if its
true meaning is not received.
¾ Two-way Communications – communication channels that provide for
feedback.
¾ One-way Communications – communication channels that provide no
opportunity for feedback.
Trang 9The Communication Process:
Barriers to Effective Communication
information.
¾ Sender barrier
¾ Encoding barrier
¾ Communication channel barrier
¾ Decoding barrier
¾ Receiver barrier
Trang 10Patterns of Organizational
Communications
¾ Differences in employee status and power
¾ Diversity
¾ Differences in interests