QCP r1 not approved

In the event of such undertaking of any of these Projects this document and the general principal of the application shall be implemented with the necessary revisions, where and if neces

M ANAGEMENT S YSTEM AND

QCP-01

SHIMIZU CORPORATION

PACKAGE D CONVEYANCE SEWER CONSTRUCTION AND EXISTING COMBINED SEWER IMPROVEMENT

b) Each copy is issued to a particular person or organization If the

document is no longer required it should be returned to the relevant person;

c) It is not to be photocopied either in whole or in part Additional copies are available on request;

d) Copy holders will be automatically issued with any amendments

Responsibility for incorporating such amendments rests with the copy holder.

1 15 / 11/ 06

PART 2 - QUALITY CONTROL PLAN PROCEDURES AND DOCUMENTATION 27

TABLE OF CONTENTS (CONT’D)

2 FLOWCHART FOR DECREE NO 209/2004/ND-CP

3 TRANSLATED COPY OF DECREE NO 209/2004/ND-CP

4 TRANSLATED COPY OF DECREE NO 209/2004/ND-CP INSPECTION FORMS

5 DAILY SITE USED FORMS

6 MONTHLY SITE USED FORMS

7 FORMS USED AT CONSTRUCTION WORK COMPLETION STAGE

8 FORMS SUBMITTED AS PARTOF MONTHLY REPORT

9 PRELIMINARY INSPECTION AND TEST PLAN FOR MAJOR ELEMENTS OF THE

WORKS

10 PRELIMINARY INSPECTION AND TEST PLAN FOR OTHER ELEMENTS OF THE

WORKS

1 CONVEYANCE SEWER CONSTRUCTION

2 EXISTING COMBINED SEWER IMPROVEMENT

3 SECONDARY INTERCEPTOR SEWER CONSTRUCTION

The location of the Project is:

HO CHI MINH CITY - PEOPLE’S SOCIALIST REPUBLIC OF VIETNAM

The Employer is:

• GOVERNMENT OF THE SOCIALIST REPUBLIC OF VIETNAM PEOPLE’S

COMMITTEE OF HO CHI MINH CITY

• EAST-WEST HIGHWAY AND WATER ENVIRONMENT PROJECT MANAGEMENT

UNIT OF HO CHI MINH CITY;

The Engineer is:

• PACIFIC CONSULTANTS INTERNATIONAL (PCI) IN ASSOCIATION WITH

VIETNAM WATER, SANITATION, AND ENVIRONMENT CORPORATION(VIWASE) AND WATER AND SANITATION ENGINEERING CONSULTANT(WASE)

Notwithstanding the abovementioned, it should be further noted that other Civil Engineering Construction and Design works would be carried out in the region These, not in any particular order, include, but are not limited to the following:

 HIGHWAY CONSTRUCTION

 BRIDGE CONSTRUCTION

 TUNNEL CONSTRUCTION

 GENERAL INFRASTRUCTURE CONSTRUCTION

 GENERAL SUPERSTRUCTURE CONSTRUCTION

In the event of such undertaking of any of these Projects this document and the general principal of the application shall be implemented with the necessary revisions, where and if necessary, required.

The document is divided into two parts:

Part 1 MANAGEMENT SYSTEM

Part 2 QUALITY CONTROL PLAN (PROCEDURES AND DOCUMENTATION)

Part 1 of this document describes how the Management System is organized, defined and structured to ensure that the Project is operated and delivered in accordance with this document.

Part 2 of this document describes the practical implementation of the Management System through the Quality Control Plan It describes the appropriate procedure(s) and the necessary documentation

In addition to the Conditions of Contract that require compliance with ISO

9001, the Quality Control Plan shall comply with requirements of the Government Decree No 209/2004/ND-CP (on Quality Management of Construction Works).

By virtue of this document, Shimizu Corporation shall ensure the generic application of the provisions contained herein to ensure an efficient, effective Management System and Quality Control Plan that shall deliver a quality product to meet the Employer’s requirements.

PART 1

1 OVERALL OBJECTIVE

1.1 Philosophy and Objective

“To Meet the Requirement of the Employer and Society”.

To the uninitiated, the term “Quality Assurance”, “Quality Control”,

“Test” and “Inspection” are often misunderstood Some contractors and craftsmen feel that these terms are directly related to wasted time and money Some believe that the sole intent of the Contractor’s Quality Control Organisation is to find something is incorrect in order to justify their existence This is far from the truth With an effective Management System and Quality Control Plan, rejections are minimized and as a result cost and time is saved The Employer’s acceptance is facilitated and assured to his requirements Defects and subsequent necessary remedies thereof are minimized.

This document is prepared to enable all the personnel of the Main Contractor to understand and be aware of their own duties to ensure that the works are accomplished in strict compliance with the requirements of the Contract, the requirements of ISO 9001 and the Government Decree No 209 where applicable The primary purpose of this document is to guarantee that the quality of materials and workmanship is continuously evaluated; to ensure that the finished product shall conform to the project specification and Contract drawings It shall include pre-construction and in- progress checking, testing and documentation as well as inspection

of the work being performed on Site

This document has been prepared in accordance with the ISO 9001: Quality Management Requirements, the Government Decree No.

209 on Quality Management of Construction Works in addition to the Main Contractor’s own Quality Policies and objectives.

The application of this document shall be in accordance with the requirements of the Contract.

Individual Skills

The Main Contractor will create opportunities for individual action at all levels of the project using the Main Contractor’s combined talents to ensure the projects’ overall success.

Teamwork

In order to develop mutual recognition and trust with all concerned the Main Contractor’s Management System and Quality Control Plan

will promote willingness to assume responsibility for specific tasks and the project at large.

Communication

The Main Contractor’s principle is to create and encourage an open dialogue policy that will provide information flow Open communication will promote responsible decision making among employees.

• Satisfy the requirements of the Contract Specification;

• Are available at the required time;

• Developing the approach of recognising and preventing a problem before it occurs;

• Enforcing the policy that each person is responsible for the quality of his or her own work;

• Implementing quality control and assurance throughout the project by a written system of working procedures;

The Main Contractor’s Quality Control Procedures are implemented

to enforce a Quality Policy that is conducive to the requirements of the Contract and are based on the following principles:

• Site procedures that ensure all operations are planned to meet the Employers requirements;

• Formulating systems that identify requirements and that ensures an uninterrupted, accurate, updated flow of information, thus eliminating source of errors;

• The Main Contractor’s Managers and supervisory staff are responsible for issuing instructions and delegating work They

also have the responsibility to ensure the execution of works in accordance with the applicable procedures;

• The Main Contractor’s Managers are responsible for ensuring personnel that are under their responsibility perform to the highest level of technical and professional standards;

• Adequate, sufficient and maintained quality control records to demonstrate compliance with the documented quality system and the Employers requirements;

1.5 Scope and Application

The scope of works covered by this document includes:

1.5.1Conveyance Sewer Construction and Existing Combined Sewer Improvement - Package D The main elements of the proposed Works to be completed by the Main Contractor are as follows:

Component Main Elements of Scope of Work

b) Construction of approximately 3 km of road works comprising 6 m wide inspection and maintenance road along the route of the sewer and a 7.5 m wide access road for inspection and

Component Main Elements of Scope of Work

1.5.2Design and installation of temporary works The above components include, but are not necessarily limited to, the temporary works noted hereunder:

Component Major Temporary Works

C ONVEYANCE

S EWER

C ONSTRUCTION

• Temporary access road

• Temporary shoring system for excavation;

• Dewatering system during

The Main Contractor’s Project Manager through the Site Manager and Area Manager(s) shall implement the Management System philosophy.

The Main Contractor shall appoint Internal Auditors within it’s organisation to carry out periodic audits aimed at ensuring that the works are being performed in accordance with the Management System and Quality Control Plan

The audits shall involve all departments and sections and their respective key personnel

3 RESPONSIBILITIES

3.1 Project Personnel

All project personnel are required to be familiar with the content of this document and to participate in the implementation of the management system Detailed responsibilities are elaborated further hereinafter.

All new staff and staff who are delegated new responsibilities will be provided with instructions relating to the requirements of this document and introduced to all relevant personnel by their immediate manager.

3.2 Management Representative

The Quality Control Manager is the Management Representative as required by sub-clause 5.5.2 of ISO 9001:2000

It is the Quality Control Managers mandate to ensure that:

(a) The contents of this document are disseminated to all key personnel;

(b) The contents of this document are updated and revised as necessary and the revisions thereof disseminated;

(c) Ensure that the objectives of this document are met;

(d) To ensure that audits are conducted and the results of the audit are acted upon in a positive pro-active manner;

3.3 Verification Personnel

Responsibilities for verifying the standard of materials and

3.4 Delegation in Absence

Personnel, when absent from the Project, are responsible for delegating their duties Delegation of duties in a formal written manner shall be provided.

3.5 Key Responsibilities

The following table sets out the management responsibilities for key functions associated with the implementation of the Management System The achievement of these function objectives shall be the collective responsibility of the management team.

AUTHORISED

REPRESENTATIVE

M R M M ORITA

• Report to Senior Management;

• Represent Shimizu Corporation to the Employer, Authorities and any other organisation that may require Shimizu Corporation’s representation;

• Overall responsibility for execution of the Project in accordance with the Contract Documents, budget, programme, quality, health and safety and environmental requirements;

PROJECT MANAGER

M R S S ATO

• Report to the Authorised Representative;

• Represent Shimizu Corporation to the Employer, Authorities and any other organisation that may require Shimizu Corporation’s representation;

• Overall responsibility for execution of the Project in accordance with the Contract Documents, budget, programme, quality, health and safety and environmental requirements Ensure establishment and implementation of the Management System

Management System and Quality Control Plan;

• Ensure the appropriate documentation is maintained by the Construction Team;

• Guide the Construction Team through the Management System and Quality Control Plan;

• Be conversant with all other Management Documentation and contents;

• Review Method Statements and documents that require submission and approval;

• Responsible for planning and execution of the works within his jurisdiction;

• Responsible for execution of the Project in accordance with the Contract Documents, budget, programme, quality, health and safetyand environmental requirements;

• Direct and Manage the Area Manager(s) andother Site Engineers;

• Assist the Project Manager in the equipment, plant and material logistics plan;

• Monitor and report on works progress compared with the Clause 14 Programme;

• Approving Sub-contractor’s work done for payment purposes;

Position Responsibility

QUALITY CONTROL

MANAGER

M R L D E O CAMPO

• Report to the Project Manager;

• Establish and maintain a Quality Control Plan in accordance with that of ISO 9001 and prevailing Government Decrees;

• Manage the Quality Department Staff;

• Ensure that the Quality Plan is disseminatedand implemented at all levels;

• Establish and maintain an audit program that facilitates both internal and external audits;

• Organise Quality inspections;

• Organise Quality awareness courses;

• Review non-conformance reports;

• Organise monthly Quality meetings with theEmployer and the Engineer;

• Preparing Monthly executive summary

SAFETY OFFICER

[TBC]

• Report to the Project Manager;

• Be conversant with and administration of allHealth, Safety and Environmental matters related to the Project in accordance with local rules and regulations as well as specific

Employer and the Engineer;

• Prepare a list of Personal Protective Equipment (PPE) and monitor the issuance thereof at Site;

• Establish and maintain a safety induction programme;

• Establish and manage safety and environmental inspections and audits;

• Responsible for correct and effective Contract / Sub-Contract administration;

• Liaise with respective managers regarding any contractual disputes of any kind and involving any organisation;

• Responsible for Notification to any organisation regarding any such dispute and /

or claim;

• Preparation and timely submission of complete Monthly Statements, variations, Payment Certificates, Retention Sums and Final Statements;

• Prepare a monthly commercial / financial report;

• Preparation of claim documentation;

• Obtaining full recovery of contractual entitlements;

• Effective identification, response and control of contractual risks;

• Conversant with Contract, safety, quality and environmental documentation as well as local rules, regulations and legislation;

• Coordinate / manage all matters related to new staff with accounts section;

• Coordinate / manage all personnel related issues with respective department / sections;

Position Responsibility

AREA MANAGER(S)

M R V U G IA K IM

[TBC]

• Report to the Site Manager;

• Responsible for planning and execution of all construction works within his jurisdiction;

• Conversant with Contract, safety, quality and environmental documentation as well as local rules, regulations and legislation;

• Manage and direct site supervisory staff and sub-contractors to ensure all construction works are to the approved drawings and relevant specifications;

• Implement the Quality Control Plan;

• Conversant with the Safety and Environmental Managements Plans;

• Preparation of Method Statements, Inspection and Test Plans and Risk and Hazard Analysis;

• Responsible for safe working practices within his zone of control;

• Active participation in daily site inspections

4 AUTHORITY MATRIX

The following pages (15 ~ 18 inclusive) illustrate Shimizu Corporation’s Management Authority Matrix which will be applied throughout the duration of the execution of the Works.

P URCHASING AND S UB -C ONTRACTING

P ERSONNEL

D ESIGN

Authorise design change (If

Authorise design principles (If

Authorise design submissions (If

C ONTRACT / C OMMERCIAL

Authorise variations to

Authorise variation submission to the

Authorise monthly statements to the

Authorise claim notifications to the

P ERFORMANCE

Approve Inspection & Testing Plans Yes Yes Yes No No Yes No Yes

Close Out Accident Investigation

Authorise Monthly Reports of any

5 COMPARISON WITH ISO 9001

The following table cross-references the system element requirements of ISO 9001 with the Management System and Quality Control Plan provisions contained herein This is intended to demonstrate the compliance of this document with the requirements of ISO 9001 : 2000.

Management

System ISO 9001

Shimizu Corporation’s Management

Plan and Procedures ISO Reference Reference Objective / Statement

employees shall be inducted into theteam by the Project Manager and provided, if necessary, with a controlled copy of the Management System and Quality Control Plan

indicates the commitment of ShimizuCorporation towards Customer Satisfaction

complaints resulting in a Conformance are dealt with promptlyand closed out with the Employer’s consent

Non-5.3

Quality Policy

ManagementPlan

developed with an objective that is fully compatible for the Project and confirms Shimizu Corporation’s commitment to the same

also provides a mechanism for establishing and reviewing the objectives

prepared in comprehensible English that allows it to be concise and understood

the policy every six (6) months to ensure its continuous compatibility5.4

Management

System ISO 9001

Shimizu Corporation’s Management

Plan and Procedures ISO Reference Reference Objective / Statement

employees shall be inducted into theteam by the Project Manager and provided, if necessary, with a controlled copy of the Management System and Quality Control Plan

indicates the commitment of ShimizuCorporation towards Customer Satisfaction

complaints resulting in a Conformance are dealt with promptlyand closed out with the Employer’s consent

Non-5.3

Quality Policy

ManagementPlan

developed with an objective that is fully compatible for the Project and confirms Shimizu Corporation’s commitment to the same

also provides a mechanism for establishing and reviewing the objectives

prepared in comprehensible English that allows it to be concise and understood

the policy every six (6) months to ensure its continuous compatibility5.4

Management

System ISO 9001

Shimizu Corporation’s Management

Plan and Procedures ISO Reference Reference Objective / Statement

employees shall be inducted into theteam by the Project Manager and provided, if necessary, with a controlled copy of the Management System and Quality Control Plan

indicates the commitment of ShimizuCorporation towards Customer Satisfaction

complaints resulting in a Conformance are dealt with promptlyand closed out with the Employer’s consent

Non-5.3

Quality Policy

ManagementPlan

developed with an objective that is fully compatible for the Project and confirms Shimizu Corporation’s commitment to the same

also provides a mechanism for establishing and reviewing the objectives

prepared in comprehensible English that allows it to be concise and understood

the policy every six (6) months to ensure its continuous compatibility5.4

Management

System ISO 9001

Shimizu Corporation’s Management

Plan and Procedures ISO Reference Reference Objective / Statement

employees shall be inducted into theteam by the Project Manager and provided, if necessary, with a controlled copy of the Management System and Quality Control Plan

indicates the commitment of ShimizuCorporation towards Customer Satisfaction

complaints resulting in a Conformance are dealt with promptlyand closed out with the Employer’s consent

Non-5.3

Quality Policy

ManagementPlan

developed with an objective that is fully compatible for the Project and confirms Shimizu Corporation’s commitment to the same

also provides a mechanism for establishing and reviewing the objectives

prepared in comprehensible English that allows it to be concise and understood

the policy every six (6) months to ensure its continuous compatibility5.4

Management

System ISO 9001

Shimizu Corporation’s Management

Plan and Procedures ISO Reference Reference Objective / Statement

employees shall be inducted into theteam by the Project Manager and provided, if necessary, with a controlled copy of the Management System and Quality Control Plan

indicates the commitment of ShimizuCorporation towards Customer Satisfaction

complaints resulting in a Conformance are dealt with promptlyand closed out with the Employer’s consent

Non-5.3

Quality Policy

ManagementPlan

developed with an objective that is fully compatible for the Project and confirms Shimizu Corporation’s commitment to the same

also provides a mechanism for establishing and reviewing the objectives

prepared in comprehensible English that allows it to be concise and understood

the policy every six (6) months to ensure its continuous compatibility5.4

6 PLANNING AND REVIEW

Review of the Management system will be undertaken twice a year and

on the substantial completion of the works The Project Manager along with the Quality Control Manager shall attend the review The review meeting shall be minuted and recorded.

The review shall analyse the effectiveness of the management system in achieving the projects objectives and will also identify ways in which the Management System and / or Organisation structure can be improved The review meeting shall be chaired by the Quality Control Manager and will proceed in accordance with the following agenda:

• Time:

- Achievement of Main Construction Programme

- Forecast of the Main Construction Programme

• Cost:

- Budget / Cost comparison

- Final Cost Forecast

• Quality:

- Results and findings of audit report

(Note: Following the results of the review, the overall management plan and the relevant sections will be updated where considered necessary.)

conformance is anticipated to take longer than 24 hours to rectify it is considered a Major Non-Conformance Report and shall be documented and actioned accordingly If it takes less than 24 hours to rectify then it

is considered as a Minor Non-Conformance.

• Defines the projects Organisation and responsibilities.

b) Quality Control Plan

• Defines the practical implementation of the Management System and Quality Control Plan, the appropriate procedures and the necessary documentation.

c) Management Procedures

• Supplements the Management System and Quality Control Plan

by defining detailed instructions on how specific processes are

to be implemented.

• Defines what records are to be maintained.

• Defines the principle parameters applied in the design process.

• In particular, for temporary works construction the design principles will form the basis for preparing Method Statements for execution of operations.

• Defines the method and stages of the relevant construction activity as well as the necessary safety precautions and quality procedures;

f) Inspection and Testing Procedures

• Defines the responsibilities, inspection and testing methods, frequencies, acceptance criteria and verification documentation.

g) Conformance Reports / Check Sheets

• Provides the record for the inspection checks and tests on the works / materials as required in the Inspection and Testing Procedures.

• Provides certification that specific elements of the project satisfy the contractual requirements.

Where an improvement is identified, the respective personnel should advise the Quality Control Manager The improvement may be documented in any form

PART 2

1 INTERNAL PROCEDURES MATRIX

Where no procedure is referred to the process is controlled as described

in the “Notes” column.

•

Chief Q.S

review of contract documents shall be conducted to determine any ambiguities that may require resolution 1.2

Variations

Procedure

No 2Contract Review and Variations

Includes identifying scope, pricing, review and submission to the Engineer and the Employer of all project

monitoring purposes The Clause 14

Programme and a 2

Site Manager

he Contractual Construction Programmewill be updated every month

he present status of the Contractual ConstructionProgramme will be reported to the Engineer and the Employer If 2.3

Progress

Monitoring

Procedure No

3 Planning andScheduling

- Extensions of time

- Construction sequence changes

- Delays including 2.5

Design

Verification

Procedure No

5 Design Management

Design

Changes

Procedure No

5 Design Management

•

Project Manager

he Chief Q.S is responsible for 3.4

Document

Control

Procedure No

1 Document ControlProcedure No

5 Design

•

Site Manager

•

Document controller

efines the process for ensuring the necessary appropriate review and approval of the project technical documents / drawings and defines the

•

Project Manager

accepted Design Principles

•

Project Manager

•

esign principles shall be established for all major and sensitive activities

Project Manager

•

Project Manager

Traffic

Schemes

Procedure No

8Traffic Management

•

Project Manager

Relinquishmen

t of Site Area

•

Project Manager

4.7

Utilities

Procedure No

10Utility Management

•

Site Manager

•

Area Manager(s)

ordination with the 4.8

Environment

al

Procedure No

11EnvironmentalMonitoring

•

Project Manager

•

Area Manager(s)

•

Quality Control Manager

efines the process for calibration and

maintenance of all measuring and testing equipment used to verifythe works

Project Manager

Relinquishmen

t of Site Area

•

Project Manager

•

Site Manager

•

Area Manager(s)

efines the process for thehandover and return of worksite areas or areas

of the completed structure to allow interface contractors (include sub-contractors,4.12

•

Project Manager

reparation of monthly statement and

•

Project Manager

package will be dependent upon the following:

- Quantum of package

- Value of package

Project Manager

contractors based on:

- Experience of similarworks

- Assignment of capable equipment and personnel5.3

•

Project Manager

•

Project Manager

•

• Defines the procedure and documentation necessary to form a sub-5.5

• Administrative Manager

• Chief Q.S

• Defines the process for the management of:

- Registration of equipment and vehicles

- Utilities registration and installation

- Logistic control of stock in all stores

- Import of materials, plant and equipment

- Attending to all localduties and taxation6.2

Public

Relations

Procedure No

15Administration

•

Project Manager

•

Site Manager

•

AdministrativeManager

• Defines the process for dealing with claims or issues from third parties

• Also defines the process for

communication with the Engineer and the

Employer with respect to6.3

•

Project Manager

• Defines the process for provision of contractual and legal obligations to maintain insurance cover and indemnity for:

- Plant & Equipment

- Motor Vehicles

- Fire

- Office Buildings

- Third Parties

- Contractors all risk

• Defines the process

of managing and administering any claims, including reports,

substantial completion (or issuance of Taking-Over Certificate) of the project in a safe and

• Administrative Manager

efines the process for establishing project positions and

•

Site Manager

•

Area Manager(s)

•

efines the process for appraisal of performanceagainst project

objectives for position7.3

Training of

Personnel

See Notes •

Project Manager

•

Site Manager

•

Area Manager(s)

•

Administrative

ll employees shall be introduced and inducted into the Management System and Quality Control Plan by the Quality Control Manager

pecific project training shall be identified and 7.4

Insurance

and Taxation

Procedure No

15Administration

•

AdministrativeManager

Visa

Formalities

Procedure No

15Administration

•

AdministrativeManager

efines the process for obtaining work permits, visas, licences and relevant documentation