PB-Nr: M 02 Management Responsibility Approved by Issue date Update status page Ing. Berghofer September 2001 1 1/3 Process owner: Ing. Kurt Berghofer Process purpose and target: The definition of the quality and environmental policy and the current monitoring of the adherence to these specifications. monitoring/characteristic numbers Quality: Q-costs (costs for the maintenance of the system, e.g.: Personnel expenditure, inspection devices .) Q-losses (costs due to errors, e.g.: Complaints, blockings, reworks .) Environment: E-characteristic numbers procedure/process documentation/competence PB-Nr: M 02 Management Responsibility Definitions of Quality and Environmental policies Responsibility Document Definition of company goals Implementation Reporting to Management Evaluation of the results Comparison of goals versus results HQU 01 - Chapter 07 Executive Management Executive Management Responsible person Management Process responsible persons Continues improvement Management proposal Minutes of meetings Management report Minutes of meetings Process responsible persons Management report Definition of the QE targets: At least once annually the specifications and targets for the different processes must be defined in writing by the management. One should consider that the targets contain valuation criteria which are as much quantifiable as possible. Definition of the QE of program: For the conversion of the QE targets a QE program (measures in the form of projects) is to be set up, which includes the following  Dates for the implementation of the individual measures, Approved by Issue date Update status page Ing. Berghofer September 2001 1 2/3 PB-Nr: M 02 Management Responsibility Approved by Issue date Update status page Ing. Berghofer September 2001 1 3/3  Competencies for the reaching of the QE targets in the individual fields of duties and measures,  Financial and personnel means and resources for the reaching of the QE targets. QE program and QE targets are to be determined in written form. Management report: This report is to be created once annually from the assigned ones and has to contain information over following parameters at least. Special occurrences are to be specified additionally in the report.  Comparison of ideal and actual values to the QE program and targets  Overview of the product quality of the different production departments  Outline of the environmental performances and losses  Summary of the QE management activities (audit, corrective measures .)  Summary of process classification numbers for all main cases of the process landscape  Customer satisfaction The report is to be brought to the attention of the management (demonstrable) and to be distributed to all process responsible persons. The management evaluates this report and uses it as basis for the new definition of the QE targets. The discussions stated in the discussion matrix serve as instruments of the short term management control - in particular the discussions in which the management participates. Applicable documents M 02.01 Discussion matrix . Berghofer September 20 01 1 2/3 PB-Nr: M 02 Management Responsibility Approved by Issue date Update status page Ing. Berghofer September 20 01 1 3/3  Competencies. PB-Nr: M 02 Management Responsibility Approved by Issue date Update status page Ing. Berghofer September 20 01 1 1/ 3 Process owner: Ing. Kurt