Tài liệu Tips and Tricks for Getting Vista Certified docx

This white paper will explain the new certification streams for Windows Vista offered by Microsoft and the launch of an exciting new Boot Camp offered by Global Knowledge: the Microsoft

Tips and Tricks for

Getting Vista Certified

Expert Reference Series of White Papers

This white paper will explain the new certification streams for Windows Vista offered by Microsoft and the launch of an exciting new Boot Camp offered by Global Knowledge: the Microsoft Certified IT Professional: Enterprise Support Technician Boot Camp It will describe the Boot Camp in detail—what areas of the

Windows Vista operating system you need to know in order to pass the exams, and what exams are required for certification Most importantly we are also going to tell you how to have success when attending a Boot Camp, what tips and tricks you need to know to properly prepare, attend, and pass But first, a little back-ground information

Before the MCITP Certification

The first specialized certification designed for client support personnel started a few years after Windows XP was released and was called the Microsoft Certified Desktop Support Technician The overall goal of this certifi-cation stream was to certify desktop technicians could properly support Windows XP end users This overall skill set included the knowledge to run Windows XP with a good understanding of the core features plus the ability to troubleshoot the Windows XP operating system and the bundled core applications such as Outlook Express and Internet Explorer

You were required to pass two exams in order to become an MCDST The first exam, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Exam (70-271), dealt with the operating system installation, maintenance and troubleshooting The second exam, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Exam (70-272), tested you on overall con-figuration and setup

Passing these two exams made you a Microsoft Certified Desktop Support Technician as well as a Microsoft Certified Professional; (passing just one certification exam awards you the MCP designation.)

Note: And you can still become an MCDST for Windows XP as these two exams are not going to be retired Microsoft will continue to support the MCDST; in fact Windows XP is due to be supported for a few more years; even if you can’t purchase Windows XP, support will be around for five years or so

MCITP vs MCDST:What’s Changed?

Microsoft has had a credibility problem for a number of years with the certification streams that they offer (You may have heard of the term “Paper MCSE.”) Credibility was a valid point in the certification industry There are, and continue to be, web sites that will supply you with the real exam questions and answers for a

Mark B Wilkins, MCSE, MCT, MS Certified IT Pro: Enterprise Tech

Tips and Tricks for Getting Vista

Certified

start memorizing answers After a few days, you, too, can become a Microsoft Certified Professional in any des-ignation as practically all certification exams can be found on the Internet

That is, up until now Microsoft is aggressively going after these web sites and has already put several of them out of business And the older MCDST and MCSE (Microsoft Certified System Engineer) certifications, while still being supported by Microsoft and the computer industry have reached their end of life

Late 2006, Microsoft confirmed that a new certificate model was going to be launched in 2007 The new certi-fications specialize in specific technology areas; for example Exchange 2007, Windows Vista, and SharePoint all have the new certification streams as a Certified IT Professional or Specialist Windows Server 2008 certifica-tions have just been announced, and they follow the same specialized path

Microsoft is moving away from the older model of a Microsoft Certified System Engineer, based on the current server operating system version, to a specialized model Well, it is true that you may take more tests if you want to be certified, for example, in Windows Vista, Exchange 2007, and Windows Server 2008 It’s also true that each of the specialized products has become incredibly complicated

It’s just not possible to use the former model of certification, (where one master certification, such as the MCSE, along with several exam electives, cover all of the knowledge that you need to know) to properly demonstrate both to Microsoft and to potential clients that you know what you’re talking about

New Windows Vista Certifications

For Windows Vista, there are three new certifications streams being offered:

1 Microsoft Certified Technology Specialist (MCTS): Windows Vista, Configuration

2 Microsoft Certified IT Professional (MCITP): Consumer Support Technician

3 MCITP: Enterprise Support Technician

Note: For the purpose of this white paper, we’re not going to discuss the consumer support technician

certifi-cation Instead, we’re primarily going to focus on the MCITP: Enterprise Support Technician We’re also going

to discuss the single exam that you can take that allows you to become a Microsoft Certified Technology Specialist, a great starting point certification to get started with Windows Vista if, after reading this white paper, you discover your skill set and experience might be better suited to this certification

Regardless of what certification stream you choose, the Windows Vista certification exams are testing both your book knowledge and, most importantly, your real-world experience with Windows Vista In a nutshell, you must demonstrate your expertise in deployment and maintenance of Windows Vista in either the consumer or corporate world, depending on the certification you wish to achieve

MCITP: Enterprise Support Technician

The global knowledge enterprise support technician Boot Camp is expecting two types of students; some stu-dents will already be certified in Windows XP Professional, and will just require one exam, that’s the 70-621 exam Other students will have good knowledge of Windows XP Professional but won’t have the MCDST certi-fication; in this case, it will be necessary to take the exam, 70-622

Don’t have your MCDST? Start with

70-622

If you haven’t taken the MCDST certification,

then your starting point is exam 70-622 Pro:

Microsoft Desktop Support – Enterprise.

Once you pass this exam you will be an MCITP

The types of technical professionals focusing

on this exam have worked for a number of

years in an enterprise environment that already

uses Windows Vista Microsoft expects that you

will also have experience with previous

ver-sions of Windows clients and also have some

background and experience in Windows Server

operating systems

The questions are designed to test your experience with deploying Windows Vista, managing the many security features, and troubleshooting network-related issues Therefore, the questions will not be as straightforward as you may like; they’re relying on your experience as a support technician to be able to work through the prob-lems presented on this test

When you pass Exam 70-622 PRO: Microsoft Desktop Support - Enterprise, you complete the requirements for the following certification: Microsoft Certified IT Professional: Enterprise Support Technician

The 70-622 exam tests your knowledge on the following topics:

Deploying Windows Vista – understand the different deployment scenarios they can be used for installing,

both local, upgrade, and across the network A basic understanding of SMS 2003 and Windows imaging would also be quite helpful Concepts like answer files, WIM images, WIN PE, and Windows System Image Manager may also be discussed

Managing Windows Vista Security – Internet Explorer security configuration, troubleshoot and configure

Windows Firewall and Windows Defender You will need to know about applying security patches and updates, configure and support user account control

Managing and Maintaining Skills – a good knowledge of Group Policy, using the Task Scheduler,

under-stand the concept of Event Forwarding

Configuring and Troubleshooting Networking – troubleshoot network protocols, network services,

remote access connectivity issues, wireless networking, and access to network Resources

Supporting and maintaining desktop applications – demonstrate a general awareness of supporting installed applications using built in troubleshooting tools, and software restrictions

Additional features you need to understand

The features listed below are part of the new feature set of Windows Vista in the corporate realm; namely, Windows Vista Business and Windows Business Ultimate You are expected to know how to configure and troubleshoot all of these components:

•How to properly prepare a Windows 2000 / XP system for a clean installation or upgrade

•Deploy Windows Vista from a custom image

•Troubleshoot Windows Firewall, Windows Defender, and security issues as they arise

•How to security patches and updates

•Troubleshoot and configure user account control

•The new Event Viewer, and event forwarding

•Configure and troubleshoot network protocols, connectivity issues, wireless networking, and network security

•Software restriction policy configuration and setup

•Windows imaging

•Upgrading your certification from MCDST to MCITP Enterprise Support

Microsoft anticipates that the technical audience for this exam will have experience with Windows XP; after all, you already have a certification indicating this skill set It is also assumed that you have experience with Windows XP clients that are connected to a Windows Server, or Active Directory operating system Combined with this background you should have real experience deploying Windows Vista, configuring and setting up security, and troubleshooting network connectivity issues

Microsoft also expects that since you have several years’ experience working as a Tier -2 level, or perhaps a lead desktop support technician role, that you won’t be rattled by a variety of troubleshooting questions of the various levels of complexity Expect the focus of this exam to be the ability to solve problems and not just knowing where to start troubleshooting

I’m an MCDST: Upgrade your MCDST Certification to MCITP Enterprise

If you hold the MCDST certification, then passing the upgrade exam 70-621 PRO grants you the MCITP

Enterprise certification

Note: If you work in an environment where it may be handy to have both the MCDST and the MCITP, then

you could first choose to take the two exams for the MCDST (Supporting Users and Troubleshooting a

Microsoft Windows XP Operating System Exam (70-271), Supporting Users and Troubleshooting Desktop appli-cations on a Microsoft Windows XP Operating System Exam (70-272)), and then take the upgrade exam to receive your MCITP enterprise certification

The 70-621 upgrade exam tests your knowledge on the following topics

• Installing Windows Vista

• Configuring and troubleshoot after installation issues

• Managing Windows Vista security

• Setup and troubleshoot networking

• Setup and troubleshoot bundled applications

• Managing and maintaining security policy, the task scheduler, event viewer

• Applying and troubleshooting updates

• Setup and support mobile computing features

Additional features you need to understand

The features listed below are part of the new feature set of Windows Vista in the corporate realm; namely Windows Vista Business and Windows Business Ultimate It is expected you will know how to configure and troubleshoot all of these components:

• Installing and upgrading to Windows Vista

• Deploying a custom image

• Configuring Windows Aero, Parental Controls, and IE7

• Configuring and troubleshooting User Account Control, and Windows Defender

• Setup Dynamic Security for IE7

• Configuring BitLocker

• Configuring network protocols

• Using the Services console

• Troubleshooting Remote Access and Remote Assistance

• Configuring wireless, and wired network components

• Windows Meeting Space

• The Task scheduler

• Troubleshooting performance and reliability

• Configuring tablet PC software

• Configuring power options

The Other Certification: MCTS:Windows Vista,

Configuration

This certification proves that you have the knowledge and skill set to properly install, manage, and configure Windows Vista security, network, and application features To earn this certification, you must pass the exam Microsoft Windows Vista Client, Configuring Exam (70-620) Once you successfully complete the Global Knowledge Enterprise Boot Camp, you will actually have both the enterprise (MCITP: Enterprise) and the con-figuration (MCTS) certifications

70-620 TS:Windows Vista Client Configuration

This exam is meant for a support technician who is fairly new to the IT field with approximately one year of experience Your job is to provide phone support at the tier one or two level You should feel very comfortable solving computer problems on the phone that consist of network connectivity problems, problems operating Windows Vista, and basic security problems Additional scenarios can include login problems, resetting pass-words, and walking users through and usage of the built-in applications that are bundled with Windows Vista

At first glance this might seem to be an easier exam, however, most of the questions are not asking you to completely solve problems The correct answer in many cases is merely the starting point to solving the prob-lem You also have to be able to visualize the Windows Vista operating system, so you have to have plenty of hands-on experience

This task is made much harder as most of us can visualize Windows XP because the operating system has been around for over six years Windows Vista, on the other hand, doesn’t look anything like Windows XP The major problem most of us face is remembering where components have been moved

The 70-620 exam tests your knowledge on the following topics:

Installing and upgrading to Windows Vista – understand how to do a clean install, or how to upgrade

both Windows XP and Windows 2000 professional clients Minimum and maximum hardware requirements are also a must

Configuring and troubleshooting post-installation system settings – after installation, how to set

up the windows firewall, create new user accounts, and solve any hardware issues or driver updates that are required

Configuring windows security – there’s a ton of new security settings, including, user account control,

Internet Explorer 7 security (phishing filter, protected mode, Internet Explorer -no add-ons, and many more advanced security settings.)

Network connectivity – wired and wireless connectivity, public private and domain categories.

Supporting and configuring bundled applications – see below for a more complete list of new applications Maintaining and optimizing the operating system – many new troubleshooting tools found in the Control Panel

Configuring and troubleshooting a mobile Vista computer system – this may include knowing how

to set up a tablet PC, and we’ll definitely include power management, the mobility center, and BitLocker con-figuration

Additional features you need to understand

The features listed below are part of the new feature set of Windows Vista, regardless of the version You are expected to know how to configure and troubleshoot all of these components at a basic level and where they’re located in the operating system

• Windows Aero graphics

• Internet Explorer 7

• User Account Control

• Windows Defender

• Windows Firewall

• Network and Sharing Center

• Remote Access

• Remote Assistance

• The built-in applications: Windows Mail, Windows Meeting Space, Windows Calendar and Windows Media Center

• Windows Sidebar

• Windows Fax and Scan

• Power Options

• Reliability Monitor

• Windows update

• Performance Information and Tools

Preparing for a Boot Camp Class

If you haven’t taken a Boot Camp before, please read carefully I’m not making any of this up Be prepared to spend the entire time, 24/7, eating, breathing, and absorbing Windows Vista information A Boot Camp is not meant to completely learn about the topic It is assumed that you already have a good understanding of the topic before you sign up The purpose of the Boot Camp is to teach you how to prepare for the exams, how to read exam questions, and fill-in any gaps of your knowledge that may be missing

Global Knowledge Boot Camps

Global knowledge has been an industry leader,

offering Boot Camps for nearly 10 years The pass

rate for students attending a Global Knowledge

Boot Camp is over 90% The instructors who teach

Boot Camps love teaching in this stressful

envi-ronment In fact, they thrive on it They’ve had

years of experience in deploying real networks,

and are happy to pass on tips and tricks to

increase your knowledge and understanding of

Windows Vista

Each instructor who leads a Global Knowledge Boot Camp is certified in the topic they are presenting That is

to say, they’ve taken the exact same test that you’re about to take and have passed, usually with flying colors

In addition, instructors are also Microsoft-certified instructors One of the advantages of being an MCT is the ability to take beta exams and then be directly involved in the creation of exam questions All this background and knowledge helps you do your best when you attend a Global Knowledge Boot Camp

Boot Camp Course Materials

The course materials that you will be using in this Boot Camp have been designed specifically by Microsoft to teach you the concepts and knowledge that you need to successfully pass the certification exams The Boot Camp has been customized using the following modules, which are relevant to the Boot Camps needs from official Microsoft learning materials

Microsoft Certified IT Professional: Enterprise Support Technician Boot Camp

The following modules make up your course of study in the Enterprise Boot Camp

1 Installing and Upgrading Windows Vista

2 Configuring and Troubleshooting Post-Installation System Settings

3 Configuring Windows Security Features

4 Configuring Network Connectivity

5 Configuring Applications Included with Windows Vista

6 Maintaining and Optimizing Systems that Run Windows Vista

7 Configuring and Troubleshooting Mobile Computing

8 Deploying Windows Vista

9 Managing Windows Vista Security

10 Managing and Maintaining Systems that Run Windows Vista

11 Configuring and Troubleshooting Networking

Course 5105: Deploying Windows Vista Business Desktops

This material trains you on the utilities and tools that you’ll use to deploy Windows Vista desktops The busi-ness desktop deployment BDD 2007 will be fully covered, including details on planning Windows Vista deploy-ments, volume activation licensing options, and relevant troubleshooting skills Topics include:

• Inventory, analyze, and mitigate application compatibility when planning a Windows Vista desktop deployment

• Capture and restore user state information during a workstation deployment task

• Use automated installation technologies to create, customize, and deploy a computer image based upon

a Windows Vista desktop

• Deploy Windows Vista using the Business Desktop Deployment (BDD) 2007 tool

• Deploy Windows Vista using Zero Touch Installation

Course 5118: Maintaining and Troubleshooting Windows Vista Computers

This course teaches you the knowledge and skill set required to maintain and troubleshoot Windows Vista Knowledge of troubleshooting tools, maintenance tools, and monitoring and optimization of Windows Vista will be covered Topics include:

• The best method for troubleshooting Windows Vista computers

• Identifying Windows Vista tools that can be used in troubleshooting

• Identifying the maintenance tools that can be used for monitoring and optimization of Windows Vista

C

Courrsse e 5 5119 9:: Supporting Windows Vista Computers with Desktop Images and Application Packages

This course provides the knowledge and skill set to deploy Windows Vista images and application packages Concepts will cover new installations, single computer migrations, and reinstallation, and Windows Vista recov-ery steps Topics include:

Identify the most appropriate method to support Windows Vista recovery on site

Identify the components of the Windows Vista user state and safely backup and restore user and system data Utilize Windows Vista application packaging using the BDD 2007

Troubleshoot Windows Vista application package installations

Boot Camp Testing Materials

Global Knowledge uses Microsoft-certified

Transcender testing materials for all of their

certi-fication Boot Camps If you can pass the

Transcender test, you can pass the Microsoft

exams! Visit their web site

(http://www.transcen-der.com) and try out some sample questions

What do you need to know before

attend-ing this Boot Camp?

There are a lot of very important steps that you

should do to prepare for a Boot Camp so you hit

the ground running At this point, you should have a pretty good idea of the knowledge and skill set that you

level of Windows Vista computer skills that are

currently in very short supply Most companies are

looking at deploying Windows Vista but are

hold-ing off to the end of 2007 or early 2008, when the

first service pack for Windows Vista is due to be

delivered

One Month before

A good month before you attend the MCITP Boot

Camp its a great idea to start taking some sample

tests, to get a feel of the testing process that you

will undertake during the Boot Camp Although

there are sample Windows Vista tests at several websites, notably http://www.trancender.com and

http://www.measureup.com, it’s a good idea to first take some sample tests on operating system that you

real-ly familiar with, such as Windows XP The goal of taking a sample tests to get used to reading and “playing the game;” that is, what is the correct answer among all of these answers that mostly seem to be correct It’s a lot easier to introduce yourself to electronic testing using material that you know Then move on to Windows Vista; taking sample tests is a great way to also gauge your knowledge level

Please don’t get discouraged if you get a lot of answers wrong Everybody gets a lot of answers wrong, no matter how well they know the topic, if they haven’t experienced electronic testing before (You should see my first sample test results; now that was scary!)

The Week before

Start getting your rest; you’re going to need all the reserve you can muster to get through the Boot Camp week Take some time to play with Windows Vista using this white paper and the topics discussed for the exam to do a little detective work on some features and utilities that you may need brushing up on Make notes on concepts and test questions that were tricky or hard to understand so you can query your instructor and classmates about them

The Night before

If you are traveling to the Boot Camp, make sure you get to your hotel room in the early evening so you can get a good night’s sleep Try to get a hotel room as close to the training center as possible You could be at the training center till midnight, so it’s handy to have a hotel room close by After you check into your hotel room, relax, and lights out

The First Day

A Global Knowledge Boot Camp will start at 8:30 am sharp Get there early, say 8:00, and introduce yourself

to the instructor, then take a seat that helps you, depending on how you learn If you learn by jotting things down, make sure you have pen and paper handy If you easily get distracted, sit up close to the front Where you sit can have a great bearing on how your class goes

Participating in Class

Make sure to introduce yourself to all your classmates, paying close attention to people who you seem to instantly get along with and who may be at the same level that you are You may be able to benefit from studying with other classmates if that’s your style of learning