CH02 workplace skills STUDENT VERSION rev

Tài liệu học tập cơ bản khái quát về động cơ và các bộ phận trên ô tô phiên bản tiếng anh. Tài liệu này nhằm giúp chúng ta tiếp cận được cấu tạo chức năng của các bộ phận của xe. Với tài liệu này giúp các bạn sinh viên ngành cơ khí ô tô tiếp cận được những kiến thức cơ bản về ô tô và đồng thời nâng cao kiến thức tiếng anh. Bộ tài liệu này được soạn thảo bởi trường đào tạo và huấn luyện nghề ở Canada.

Chapter 2

Workplace Skills

Self-Appraisal Questions

• Why am I looking for a job?

• What specifically do I hope to gain by having a job?

• What do I like to do?

• What am I good at?

• Which of my skills would I like to use at

my job?

Self-Appraisal (cont’d)

• Identify skills and honestly evaluate

yourself

• List things learned from school, friends,

family, books, hobbies, and other sources

• Be prepared to disclose your driving record

to work in the auto industry

• Make a list of three to five people as

references

• Choose references wisely

• Always ask permission to use someone as a reference first

• Give copy of your résumé to people on your reference list

Contacting Potential Employers

• Usually best to drop off resume and cover letter in person

• Be prepared for an on-the-spot interview

• Many employers do not want phone calls regarding employment

Tips for a Successful Interview

• Take paper and a pen to take notes

• Be on time or a little early

• Look neat and professional

• Shake hands firmly

• Listen closely to the interviewer

• Avoid “yes” or “no” answers

• Do not say anything negative about others

Common Interview Questions

• What can you tell me about yourself?

• Why are you interested in the job?

• What are your strengths and weaknesses?

• If we offer you a job, what can you offer us?

• Do you have any questions about the job?

Common Technician Compensation

• Hourly wages – many new technicians are paid an hourly rate.

• Commission – some technicians are paid

based on the labor they perform This is

commonly referred to as “flat-rate” pay.

• Combination – technicians in some shops receive a hourly wage plus a percentage of parts and/or labor.

Employee Responsibilities

• Regular and on-time attendance

• Following directions

• Responsibility

• Productivity

• Loyalty

Employer Responsibilities

• Instruction and supervision

• A clean, safe place to work

• Wages

• Fringe benefits

• Opportunity and fair treatment

Non-Verbal Communication

• Non-verbal communication can say a lot

about you

• Body language, tone, posture, facial

expression, eye movement, and gestures can all convey inadvertent meanings

• Work on maintaining an open and forward posture

• Earn respect by displaying a positive

attitude, good behavior, and accepting

responsibility

• A professional is confident, honest, shows initiative, sets goals, manages time, follows rules, and applies ethics to reasoning

Interpersonal Relationships

• Make suggestions to improve success

• Display a positive attitude

• Respect the opinions of co-workers

• Respond to criticism in a professional way

• Provide constructive criticism

• Resolve conflicts in a professional way

Customer Relations

• Without customers there is no business

• Always act and dress professionally

• Ensure their vehicle is returned clean and undamaged

• Talk with customers in a courteous,

respectful, and understandable manner