Bài giảng 5. Organizational Culture

Khi lên lớp, thảo luận về văn hóa của Việt Nam và trải nghiệm của bạn với các thành viên khác trong lớp và đăng tải ý kiến của nhóm lên Microsoft Team. • Geert Hofstede: Nhà nhân chủng h[r]

Public Management

Session 5: Organizational Culture

Session Overview

• Organizational Culture: Why is it important?

• Role of Organizational Culture

• Types of Organizational Culture

• Changing Organizational Culture

Cultural Factor

• Cultural factors are often ignored by social scientists – but, in fact, culture is very important in public management research (and for public managers).

• When you joined new workplace, what would you do first?

• (Loosely defined), culture refers to the shared values, beliefs, and norms of a specific group of people Culture influences the manner we learn, live and behave.

• Culture shapes bureaucratic behavior and in turn, affect the outcome

(performance) and employee wellbeing

Google Inc.

Subsidized massages, afternoon volleyball breaks, bowling alleys and basketball courts

Recruit extraordinary people who will best contribute to their innovative office vibe

The People Operations department strictly uses data and analytics to make the most accurate people management decisions

Google is what one would call a “flat” company, with smaller number of middle managers and an upper management

The Best Company to Work

Award

OC & It’s Role

• OC – considered the correct way of thinking about and

acting on problems and opportunities facing the

organizations

• OC defines what is important in the organization and

provide direction toward the right way of doing things

(McShane and Von Gilnow, 2015).

• It’s like an organizations’ DNA, shapes employee’s behavior (e.g.) Is whistle-blowing welcomed in your organization?

(& in Vietnam?)

Artifacts of OC

• Artifacts of OC is reflected in physical structure, language used in the

organization ceremonies, stories and legends, procedures and

routines (Cameron and Quinn, 2011) → Make your organization

unique

Rituals Programmed routines (e.g how visitors are greeted)

Ceremonies Planned activities for audience (e.g award ceremonies)

Language How employees address each other and outsiders

Office Designs Furniture, office size, wall hangings, art deco, etc.

All related to organizat-ional culture

Office furniture and arrangement also reflect

organizational culture

Examples (2)

Goldman Sachs’ dominant

language – “elephant

trades” “muppet clients”

Does this firm value

customer service? (Y / N)

McDonald Rationalization & efficiency

Samsung Seniority-based culture, loyalty, fast decision-makingWalt Disney Friendly, community-oriented

Facebook Innovation, proactive, risk-oriented, creativity

OC Profile

Organizational Culture Dimensions Dimension Characteristics

Innovative? Experimenting, opportunity seeking, risk-taking, few

rules, etc.

Stable? Predictability, security, rule-oriented

Respect People? Fairness, tolerance

Outcome-oriented? Action-oriented, high-expectations, result-oriented

Pay attention to detail? Precise, analytic

Team-oriented? Collaborative, people-oriented

Aggressive? Competitive, low emphasis on social responsibility

What is your organization’s cultural dimension?

Dominant Culture - Subcultures

Dominant Culture

culture

Sub- culture Subcultures can enhance or

Counter-oppose the organization’s dominant culture

Countercultures provide surveillance and critique, ethics Emerging culture

Can We Change / Strengthen OC?

Use attraction, selection, and

socialization for cultural 'fit'

Actions of founders and leaders (e.g transformative leader)

Align artifacts with the desired

culture

Introduce culturally-consistent

rewards / recognition

Changing and Strengthening OC

Any other method that change organizational culture?

Can Leadership Change OC?

• Many people argue

that leadership can

Information(management tool)

Intimidation(power tool)

Goal, vision, storytelling, role modelling, etc

Strategic planning, promotion, hiring, incentives, procedures, etc

Coercion, threats, punishment, etc

In-Class Discussion

• Trước buổi học, các nhóm phải truy cập trang web

hai quốc gia bất kỳ mà theo bạn có liên quan Khi lên lớp, thảo luận về văn hóa

của Việt Nam và trải nghiệm của bạn với các thành viên khác trong lớp và đăng tải

ý kiến của nhóm lên Microsoft Team

• Geert Hofstede: Nhà nhân chủng học người Hà Lan

• Năm chỉ số:

• Khoảng cách quyền lực

• Chỉ số phòng tránh rủi ro

• Chủ nghĩa cá nhân vs Chủ nghĩa tập thể

• Nam quyền vs Nữ quyền

• Định hướng dài hạn vs Định hướng ngắn hạn

Power Distance index

What does this mean?

74%

Oh Man! Korea is

Long Term orientation

South Korea, Thailand, United

States, Vietnam