Ebook english for job interview final

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This ebook is an attachment of the online course

"English for Job Interview"

The course can be accessed at

www.vietnamworkslearning.com

1

1 Small talk &

Introduce yourself

What is a small talk?

When should I have a small talk?

Why do I need this small talk?

Small talk is a social chit chat about topics that are not

important, but close to everyday life, often happens

between two people who just met Topics such as

weather, sports news, traffic conditions,… are suitable

for just-met people to discuss

For a job interview, you should use small talk at the

beginning When there is a distance between the

interviewer and the candidate, a small talk would help to

close this gap It will help the atmosphere become more

comfortable to both sides

For the interviewer, small talk is a perfect way to break the

ice They not only want to recruit skillful people, but also

look for a colleague Hence, communications on even the

smallest topic matter Through small talk, the interviewer can

evaluate you in many ways: your interests, your concerns,

even your ways of thinking

For candidates, this is a golden opportunity to make a good

first impression Make sure you take this chance to show

your confidence, language skill and emotional intelligence

?

1a - Small talk

3

Signals of a small talk

Strategies to have a good small talk

Answer yes/no, then ask the interviewer the same

Be relaxed

Be positive

Good examples:

• I’m great Thank you How are you?

• Not at all A good friend of mine lives here so I'm familiar with the area.

• True Fortunately, I took that into account when calculating the time to get here.

• Thank you Having a good understanding of different cultures has always been

Answer yes/no, then add a comment

Common topics for small talk:

• How are you today?/ How is it going?/ How are you doing today?

• Did you have any difficulty finding us?/ Do you have any trouble finding us?/

The traffic today was bad, isn't it?

• It’s a lovely day today, isn’t it?/ I can’t stand the rain like this, it’s so bad.

Are you a big fan of Manchester United?/ Did you catch the soccer match

yesterday?

• Your CV amazed me You must have lots of intercultural experiences working

that long overseas./ I find your resume very impressive.

• How long have you been working there?/ That’s a very interesting job, how did

you get into that?

Interview may say:

Your current

• I’d love to.

• That would be great

Other ways to say “No”

Robert Cheeke

5

What does an “introduce yourself”

request mean?

When should I get a request to introduce

myself?

Why do I need to introduce myself?

Yes, this request is for you to briefly talk about yourself In a regular social

context, these introductions are often short and without construction, such

as your name, your nickname, your hobbies, where do you live However, in

an interview, the request "introduce yourself" is a bit more complicated

On one hand, you still need to introduce yourself within 4 to 5 sentences

(neither too long nor too short); on the other hand, you should provide

enough information so that the interviewer may have a good idea about you,

your education, relevant skills and qualifications to the applied position

Hence, the request "introduce yourself" in the context of a job interview is a

short description of you and your relevant background

The "introduce yourself" request usually takes place at the beginning of a job

interview, after you have gone through a small talk

To the employer, besides understanding your background, listening to the

introduction of yourself will help them evaluate your ability to express, explain

problems and your ability to communicate in English coherently The employer

is looking for a colleague who would fit in and is able to communicate English

on simple topics naturally

For being a candidate, answering this question will allow the interviewer to have

1b - Introduce yourself

you’d like emphasize, which are often your “selling points” Sounds simple, but

this question requires a certain preparation in terms of ideas, information,

personal details and how they should be put together cohesively

Interviewer may say

• Let me know a bit about yourself.

• Tell me about yourself.

• How would you describe yourself?

Strategies to introduce yourself

impressively

Dos:

• Reply with a confirmation

• Keep in mind this introduction should be general

Avoid diving into great details

• Start listing these facts following both time and

level of relevance order

Don’ts:

• As you have seen my CV…

• Thank you, let me introduce

myself My name is…

7

• I graduated from [university] as a [major name] major.

• I was a [major] at [university] from [year] to [year].

• I earned a Bachelor of [major name] in [university] in [year].

Please take a look at the following sentence templates and

grammar tactics:

Experience:

• First, I worked for [number of years] as [past position] at [company name]

Then, I moved up and became [past position] at [company]

• I do [work] in the first [number of years], [job title] in the next [number of years]

and currently work as a [position].

• I started my career as a [position] at [company] for [number of years] After

that, I took up the role as a [position] at [company] until now.

Formula: Subject + Verb 2 (+ Objective)

Examples:

I graduated from the National University of Vietnam, majoring

in Computer Science.

Use Simple Past

Usage: Simple Past is used to describe a thing that has

happened and ended in the past.

Formula: Subject + am/is/are + Verb-ing (+ Objective)

Examples:

Currently I am working at company ABC as a general

accountant

Use Present Continuous

Usage: Present Continuous is used to describe an event that

took place at the time of speaking.

Career plan:

• I will work on [skill] to become a [position].

• I will fulfill my career plan by becoming a [position].

• I will upgrade [skill] and become a [position].

Use Simple Future

Usage: Simple Future is used to describe something that will

happen in the future.

Formula: Subject + will + Verb (+Objective)

Ví dụ:

I will upgrade my skills in digital marketing and will become

a digital marketing manager in the future.

Language booster

*Please note these suggested words are only neutral or positive Also

make sure to use a dictionary to know what suits you best

Common words you can use to call yourself:

I always succeed in acquiring new customers

Use Simple Present

Usage: Simple Present is used to describe a habit, a truth

Common adjectives you can use to describe

Robert Cheeke

2 Previous

Experience

What do previous experience

questions relate to?

When does the interviewer ask

about previous experience?

Previous experience questions will usually relate to

your working experience in prior positions, from which

you have learned skills suitable for the position Hence,

responding to these questions precisely and concisely

could distinguish you among other candidates and

decide whether you could be offered a contract

When you get to an interview, the interviewer will

frequently ask you to describe your working

experience, which creates a chance for you to

share This section will often start right after your

introduction about yourself, or else the interviewer

can insert the questions naturally into the

conversation at the beginning of the interview

12

Why does the interviewer ask

For the interviewer, before getting to the interview,

they have already reviewed your resume and are

familiar to your background Therefore, it is no need

for you to summarize your application form, instead,

the interviewer wants you to show which skills you

have had during previous working experience,

character, your attitude towards this job and then,

examines whether you would suit the vacancy they

are looking to fill

For the candidates, your prior experience serves as a

sign of whether you would be a valuable asset or a

good match for the company Hence, don’t just

your character, your attitude towards this job and then, examines whether

you would suit the vacancy they are looking to fill

For the candidates, your prior experience serves as a sign of whether you

would be a valuable asset or a good match for the company Hence, don’t

just repeat your CV, but “Tell a Story” instead A short but coherent and

detailed story which includes all the skills making you a good candidate for

whatever positions you are applying for

• I’m curious to know more about the experience of [past

position] as stated in your CV What did you do on a daily

basis?

• You had [a number] years in [Place or Company]? Can you

please tell me about your experience?

• So, you were a [past position] What types of work did you

do?

• Tell me more about the time when you worked in [company]

What kind of issues did you have to deal with?

• How does your prior experience prepare you for this job?

• Do you think your experience matches the needs of the role?

Strategies to highlight your

previous experience

13

Interview may say

To give the best answer you may follow these

instructions:

1- Use simple, active statements

Using simple statements with strong words to demonstrate your qualities is an

effective way to show your confidence, your proactivity and professionalism.

Good examples:

• We integrated multiple great ideas, retained the original strengths, and added

helpful ideas about how to use the new handout.

• I educated new customer service representatives on best practices, coached

new hires through their first calls and acted as team mentor.

• I developed extensive skills working with customers even when they were

distressed.

3- Use specific quantities in your answer

These statistics are strong evidence for your accomplishments.

Good examples:

• So far, I have fulfilled 3 projects and I have gained significant experience from

2- Describe information concisely and show connections

Only discuss necessary details about your abilities, your accomplishments and

your attitude for the new role so that you can avoid rambling Besides, you

should make a link between your previous tasks and those required in the new

position.

Sentence templates:

• I have spent [years of experience] working as [previous position] at

[company] I frequent [actions].

• My experience includes a variety of [areas] In college, I was [position] where

I [tasks] Then I [tasks],…

• From [year] to [year], I joined [company] as a [position], where I performed

various tasks, such as [task] and [task].

• At [company name] as a [position], I worked closely with [in contact position

or department] to [big task/function] Such [big task] required me to [small

task], [small task], and [small task].

• At the beginning of last year, I optimized our email filtering system to improve

office communication and reduce the amounts of missed messages by 28%.

• I have assisted 45 repeat clients in increasing their capital by an average of

15% every year.

4- Set goals

In order to prove how serious you are, at the end of this part, you should list

out goals that you determine to obtain in the new role.

Sentence templates:

• As your [the position], I would want to [goals].

• As a [position] at your company, I aim to [goals].

• As I understand that [company’s needs], I want to use my [skills] to [goals].

Example:

• I joined the SEC in 2015, taking on the role of a senior

marketing manager.

• Two years ago, I worked as a market research assistant,

analyzing consumer data and drafting reports for the

marketing director.

5- Use Simple Past or Present Perfect to describe

Simple Past

Formula: Subject + V2 (+Objective)

Usage: Used to talk about things that happened or existed

before now.

Present Perfect

Formula: Subject + have/has + Past participle (+Objective)

Usage: Used to describe something that happened in the

past, but the exact time it happened is not important It

has a relationship with the present.

• So far, I have done two major digital marketing projects and I

have gained significant experience from them.

• Until now, I have helped to raise the amount of customers of

my company from 250 to over 800 customers.

Language booster

Vocabulary used to describe work experience:

• Make tough calls:

A choice or judgment which is difficult to make

• Implement [something]:

Put something into effect

• Carry out a plan:

To put a plan into execution

• Be in charge of/Be responsible for:

Involve important duties, independent decision-making, or control over others

• Lead/Led a team:

Control a group of people

• Succeeded in (something) = achieved (something):

Complete or accomplish something

• In charge of (something):

In control or with overall responsibility

• CV, resume:

A brief written account of personal, educational, and professional qualifications

and experience, as that prepared by an applicant for a job

• (On a) daily basis = typical day:

Daily

• Duty:

A task or action that someone is required to perform

Vocabulary used to describe skills and abilities

• Project management skill:

The process of using skills in order to take a project from start to finish

• Capacity development:

The process by which individuals and organizations obtain, improve, and

retain the skills, knowledge, tools, equipment, and other resources needed to

do their jobs competently

• Decision making skill:

The ability to select between two or more alternatives to reach the best

outcome in the shortest time

• Interpersonal skill:

The behaviors and tactics a person uses to interact with others effectively

• Leadership skill:

Essential component in positioning executives to make thoughtful decisions

about their organization's mission and goals, and properly allocate resources

to achieve those directives

• Problem solving skill:

Ability to solve problems in an effective and timely manner without any

impediments

• Communication skill:

Ability to convey information to another effectively and efficiently

• Critical thinking skill:

The ability to think clearly and rationally, understanding the logical connection

• As a result + clause:

The outcome of something that you have done, because of something

• Because of + noun/noun phrase:

By reason of, as a result of

• Finally:

As the last in a series of related events or objects; used especially at the

beginning of a sentence to introduce the last point or idea

• In the meantime:

Until something expected happens, or while something else is happening; used

especially at the beginning of a sentence

Despite what has just been said or done; used to say something that contrasts

with what has just been said

Interview Questions

What do Behavioral Interview

Questions focus on?

When would these questions be asked?

Why do I need these questions?

?

Behavioral interview questions typically focus on

different , often difficult employment related situations

candidates faced at work In addition, these questions are

decided by the interviewer based on skills that are needed

for the position Hence, the interviewer can predict how

well you will behave in the future

Behavioral questions will be asked at the heart of the

interview, after you've introduced your past experiences

Otherwise, the interviewer will be more likely to ask these

questions in the same section when you talk about your

previous experience

For the interviewer, based on your response, they can

understand your critical thinking and problem-solving

skills Therefore, they will judge if there is a fit

between your skills and the position the company is

seeking to fill

For the candidate, through answering these

questions, you can storytell one of your

accomplishments with as much detail as possible It

is a golden chance to show your ability and create a

striking impression compared to other candidates

Interviewer may say

Strategies to answer behavioral

interview questions

The interviewer may ask you to tell a difficult situation that you

have ever solved.

• Give me a time when you need to make one of the toughest decisions.

• Tell me about the time when you went above and beyond the

requirements for a project.

• Describe a stressful work situation — and what you did about it.

• Can you tell us the single most stressful work challenge you ever had?

The interviewer may ask you how you handled the problem

• Describe a time when you demonstrated your leadership skills.

• When was the last time you faced a challenge or conflict? What happened?

• How have you dealt with conflict in team settings?

• Tell me about a time when you had to manage multiple responsibilities.

The interviewer may want to know one of your failures or successes in

your career

• Tell me about a problem which you think went well with your contribution.

• Tell me about the time when you made a mistake.

• Tell us about the worst professional failure you had.

• Give an example of a goal you reached and tell me how you achieved it.

21

S-T-A-R-L

= Situation + Technique + Action

+ Result + Learning

Describe the situation in which the event took place, explain the specific location

and time.

Sentence templates:

• I remember it was [month, year], [problem].

• When I was a [position] for [company], [problem].

• A few years back I was working at [your company, your position], when

[problem].

Good examples:

• I remember that was in September, 2016 There was an upset customer who

came to our desk and started yelling at us She asked us to return the money

unless she would see our director.

• When I was a account manager at company A, there was a time the system was

hacked by a group of anonymous hackers and we lost a lot of data.

• A few years back I was working as a Service Advisor at a car dealership, when

the Service Manager announced that we had been receiving an unacceptable

amount of negative reviews for the service we had been providing to our

customers.

Technique

State the tasks you must complete or the problems you face

Sentence templates:

• My responsibility was [task].

• It was my role to [task].

• I was task with [task].

Good examples:

• I was a new team leader at SEC, still taking handover from the old team leader.

• It was my role to lead the transition for my group while also communicating with

our client to keep the project on track.

• I was task with being the leader of a group of 4 people to come up with a

solution.

Describe in detail the methods you have used or the actions you have taken to

solve the problem.

Sentence templates:

• [Start of solution] [Middle of solution] [Peak of solution].

• To be honest, I was a little inexperienced at that time Instead of doing [solution

A], I did [solution B].

• My mistake was that

• I was wrong when overestimated

Good examples:

• At first, she refused to talk to me by questioning whether I am even a manager

and that she needed to talk to the one who is in charge Then I confirmed that I

was the one in charge and asked politely “allow me to hear what happened?” She agreed to come in with me to a small room and start sharing her situation.

• To be honest, I was a little inexperienced at that time Instead of doing asking for

the permission of the manager, I decided to give the customer a solutions which I think the best solution.

• Turns out she made an online payment, and her Internet went down at that

moment so the transaction was not successful However, she still lost her money

without having the confirmation ticket she paid for.

• We ended up completing the project on time, meeting all of their specifications

It was incredibly rewarding to navigate a lot of changes and succeed under

pressure.

• After implementing my suggestion, mechanics were able to focus mainly on

their specializations, which meant they worked faster and more efficiently, which

translated to wait times dropping by 18%

24

• After implementing my suggestion, mechanics were able to focus mainly on

their specializations, which meant they worked faster and more efficiently, which

translated to wait times dropping by 18%.

Learning

Lesson learned from the situation.

Sentence templates:

• Thanks to the experience, I learned that

• After the experience, I could work on

• Thanks to/ after this situation, I realized that…

Good examples:

• Thanks to this experience, I learned that we needed a follow-up procedure for

payment reports and really had to take them seriously In the reflection meeting, I

also raised this up Around 1 month later, we got our first version of payment

FAQs and follow-up system up and running.

• After this situation, I realized that I should put myself in customers' situations if I

want to understand and work well with them.

• Talk too much about personal information

• Ramble The more you go on and on, the more likely you are to get off track

• Tell a story that is anything but a success or lesson

• Make up the story instead of telling the truth

• Apply parts of STARL unequally(Example: Spending too much on a situation and the action is too short.)

Note: Common mistakes that should be avoided

Language Booster

Vocabulary used to describe project and problem:

• Form a team/team up with:

To join another person, or form a group with other people, in order to do

Arranged or planned a meeting according to a timetable

• Ahead of/Behind schedule:

Earlier/later than planned or expected

• On schedule:

On time; as planned or expected

• Put a plan into action:

Execute a particular plan or decision

• Plan ahead:

Decide what to do in advance

• Make a plan:

Plan what you're going to do with someone on a certain day and time

• Stick to the plan:

Follow the plan

• Stay on budget:

Keep spending money as it had been planned for

• Increase the budget:

Excess of cost over budget

• Wrap up the project:

Complete or finish the project

• Sign off the project:

End the project

• Launch:

Start something (product)

26

Vocabulary used to describe your responsibilities:

Delegate (a task, function, or responsibility) to an independent provider

• Be working as/ working on:

To work as/ to do something as your duty

Take action because you have responsibility for something

• The responsibility lies with somebody:

They are responsible for it

• My role at that time was:

Have a particular position at a certain time

I am not a product of my

circumstances I am a product of my

decisions.

Stephen Covey

28

What does the interviewer expect to

hear from you?

When does interview ask these questions?

Why do I need shortcoming questions?

In this part of the interview you are not encouraged to

talk about the laziness, disorganization, nerves and so

on Instead, you should say things that can express

your maturity through the way you recognize your

shortcomings and then you are already looking for

ways to deal with them

Shortcomings or weaknesses are often referred by the

interviewer after discussing about your problem - solving

experience or your accomplishments Or else, they can be

asked during the conversation when you talk about your

previous experience Hence, by carefully establishing the

appropriate context, you can highlight both your

self-awareness and professionalism

For the interviewer, shortcoming questions help them to understand

deeply your personality, your ways of thinking towards yourself or your

career, your weaknesses, and the way you cope with your shortcomings

They also want to see a more different aspect of you except your

impressive achievements in order to examine clearly whether you would

suit the vacancy based on the details you give

For candidates, you need to answer these questions confidently

Sincerity is very important You need to show that you are a person of

initiative, you are aware of your weaknesses and you can overcome or

turning them into good things

Strategies to story-tell your shortcoming

• What is considered to be your greatest weakness?

• Besides your strength, what would be your

shortcoming?

• Do you have any weaknesses or shortcomings?

Interviewer may say

30

Firstly, "Tell" - we need to describe some of our weaknesses

honestly At this point, you should minimize giving false

information An observant employer will immediately find out

if you're trying to make up a story

However, you should not feel shy or scared because all of us

have imperfections Sometimes, clarity and sincerity in your

responses will give you a valuable trust from the employer.

Sentence templates:

• To be honest, I can be [adjective] Sometimes, I find myself [verb]

[adverb].

• Well, that would be my [noun/verb-ing] tendency [Verb-ing]

(opposite action) has been a challenge for me.

• To tell the truth, I sometimes see myself as [adjective] While it is

true that…

• Over time, I realized that I tend to…

• The experience of two years working in…has taught me that I

have a [noun/verb-ing].

Secondly, "Make it positive" - we need to express our

shortcomings in a positive way You should tell the

interviewer the reason of having that shortcoming It is the

awareness of your weaknesses that marks the starting point

for positive and change.

Sentence templates:

• But sometimes, it could help me/others out as well I can become [noun or

adjective].

• Looking at a bright side, it does allow me to [verb] as well.

• However, it is not always a negative thing If I could find a way to balance…

• Having said that, it enabled me to look deeper into the problem, understand

myself clearer…

• Even though I realized that is a shortcoming, I truly see myself improving and

being more aware of the situation.

Sentence templates:

• Anyway, I discovered that if I [verb], I would be able to [verb].

• From time to time, I've learned how to cope with this bad habit by

[verb-ing].

• As soon as I realized the issue, I quickly took firm action against [noun/

verb-ing].

• Be aware of the situation, I have taken many short courses to improve

my knowledge and skills.

• Although that is an unavoidable shortcoming, I have taken this very

• Limited experience in [a nonessential skill]

• Not skilled at [delegating tasks]

• Take on too much responsibility

Lastly, "How you overcome it" - don't just stop at being

aware of the problem Instead, tell the interviewer how you

overcame the weaknesses and what is the lesson learned.

• Competitive

• Limited experience in [a nonessential skill]

• Not skilled at [delegating tasks]

• Take on too much responsibility

• Not detail-oriented/too detail-oriented

• Not comfortable taking risks

• Too focused/lack of focus

• Have trouble to say no/asking for help

How to maintain the conversation flow or avoid turning

it into an awkward moment:

• Make sure to listen and focus on the speaker

• Encourage the other person to share more about

something by asking questions

• Give honest compliments

• Allow silences to happen naturally

• Be aware of your body language and pay attention to the

other person's body language

You are strong when you know your weakness You are beautiful when you

appreciate your flaws You are wise when you learn from your mistakes.

Suresh Babu R in Quotes

5 Challenging

Questions

What are challenging questions?

Challenging questions are questions used to challenge your confidence

and the ability to show yourself at a high level

Types of questions

There are three types of challenging questions:

Quite hard questions - Ask you to prove that you are special,

unique, different

Interviewer may ask:

• Why should we hire you?

• What makes you think you can do this job better than someone else?

• How are you different from other candidates?

Hard questions – Challenge you to solve an imaginative situation

Interviewer may ask:

• If you have to choose between good and on time or perfect and late,

which pair would you choose?

• What if you had to ask staff to work beyond his/her job description or

regular responsibility? How would you do so?

• How would you react if you had to complete a task that made you

dissatisfied with your job? How would you address this with

management?

Very hard questions – Challenge you to solve an invasive questions

or trick questions

Interviewer may ask:

• We like our employees to look and carry themselves a certain way Do

you think you will be able to set your financial hardships aside to rise to

the occasion of working here?

• Many of our employees work here for five years and don't get

promoted Won't you find it frustrating?

• I see from your resume that you worked at your former company for

years, and that's terrific But I also noticed that you weren't promoted

during that time Why not?

34

When do we have to answer

such questions?

Why do employers ask these questions?

These questions might emerge at any given time when the

interviewer considers you as a good candidate; or you

seem to be not a right match, but still have a last chance

Once the interviewer refers to this section, this is the most

important highlight of the interview

These challenging questions have a purpose: they give

the interviewer a deeper sense of what makes you

different or special from other candidates, whether you

are competent enough or if you are mature or highly

experienced Hence, they help the interviewer to decide

if you are the right fit for the position

?

Strategies to handle challenging questions

For relative hard questions, you can follow these steps:

* Spend time to think

* Repeat the employer's questions politely

* Ask the employer for clarification

* Suppose a certain answer

Good examples:

• What makes me different? Well, that’s a very interesting question I believe

everyone has his or her own unique characteristics, and for me, I believe that…

• Right, I understand what you meant Even though I believe I have many strong

characteristics, the one that would make me different is

For hypothetical questions, you can:

* State the problem, solution and the benefit of your actions

* Connect your experiences

* Get clarity if you're unsure about the context of the question

* Use “Conditional sentences”

Example:

In my opinion, if I have a chance, I will (do something)…

Example:

From my point of view, if I had to go through such a situation,

I would definitely (do something) …

Example:

Personally, I think if the situation had been worse than that,

I would have resorted to (do something)

Conditional Sentence Type I

Formula: If + Simple Present, will-Future

Usage: To talk about the result of an imagined future

situation, when we believe the imagined situation is quite

likely.

Conditional Sentence Type II

Formula: If + Simple Past, would + infinitive

Usage:To talk about the possible result of an imagined

situation in the present or future.

Conditional Sentence Type III

Formula: If + Past Perfect, would have + past participle

Usage:To talk about the imagination for a different past,

where something did or did not happen.

For trick questions or invasive questions, you can apply these

• That’s a very interesting question, however, I have a few things that

may need to be clarified Do you think I can assume that…

• That’s quite an interesting question, however, I wonder that…

When you get into a tight place and everything goes against

you until it seems that you cannot hold on for a minute longer, never give up then, for that is just the place and time when the tide will turn.

Harriet Beecher Stowe

6 Question

Time

38

What does “Question request” mean?

When does this process happen?

Why do we need these questions?

This request is for you to show your concern or

seriousness about the job These questions are often about

topics that weren’t covered or you would like to discuss in

more detail A thoughtful question could reaffirm your

interest in the job It also helps you stand out from other

candidates and demonstrate that you are the right fit for

the position

Interviewers will often set a stage for candidates to ask

them questions right after challenging questions

Sometimes they will also enable you to ask questions in

other sections of the interview However, you will have the

opportunity to ask more and freely once the interview has

gone over the peak

For the interviewer, they want to evaluate how serious and

interesting you are about the new job besides the need to

listen to your concerns towards the job or working

environment This is also one of the decisive factors which

helps the interviewer assess whether the candidate has the

right mindset for the job

For candidates, this is the chance for you to learn more about

the company or the job, to show your interest in the job, and

give a memorable final impression for the interviewer

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