cac mau giao dich voi khach hang

At present, I would like to know what the lowest quantity of units you are prepared to sell and consequently the price per unit.. I hope to hear from you very soon and thank you again fo

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3 Phân tích ví dụ:

NgườiMua

Nhà

CungCấp

Justin

Elaine

3 Phân tích ví dụ: Round 1 st

Subject: Interest in mobile air conditioning units ET32 & ET26

Inquiry

Date：Dec 8，2009

Dear Justin，

We appreciate your email inquiry on Dec 8, 2009

Trả lời câu hỏi của Người Mua

Thank you for your interest in our products ET 26 & ET 32 They are among our

best-seller list，please refer to the attached specs for their details

Hãy để Người Mua biết là bạn hiểu họ

It’s glad to find you are running your own business , and really good to know that you are planning to add to your sales side, as we are also seeking to expand our

Europe sales channel

Tự giới thiệu về Công ty, chứng minh Người Mua đã tìm đúng nhà cung cấp

Please allow us to briefly introduce ourselves Qingzhou Bluesky Air Conditioning Co., Ltd was established in 1998, and has been specializing in R&D and

manufacture of IAQ (indoor air quality) products

1 st

Round

Reply – part 1

1

2

Here are some basic information about our company:

Our key products include portable air conditioner, domestic ,

commercial and industry dehumidifiers

We have about 100 employees, among which about 30 are professional

technicians, and 25% of them have experience in the IAQ field for over 10 years

（Giới thiệu về chuyên môn）

We have a production output of 200 thousand units a year with complete

production lines and testing equipments.（Năng lực sản xuất)

Đặt câu hỏi chính xác để giải quyết các mối quan tâm của Người Mua

As regard to the prices of ET26 & ET32, may I ask if you want the standard price for general reference or have other special requirements? In order to

recommend the most suitable models for you, can you tell me more about your market, and the end-customers in your market who use ET26 & ET32?

1 st

Round

Reply – part 2

2

Trả lời câu hỏi của Người Mua

As to smallest volume order, we welcome buyers with different order size at the moment, and thus have no strict limit on MOQ (minimum order quantity)

We hope to hear from you soon Please let us know if you have any questions

Kết thúc, thể hiện mong muốn chân thành

It’s our sincere wish that we can know each other better，and work together

in the near future

2

4

Thank you for your prompt reply

At present, I would like to know what the lowest quantity of units you are prepared to sell and consequently the price per unit

Once I have this information, perhaps we can take our discussions further

I hope to hear from you very soon and thank you again for your prompt reply Kind Regards,

Justin Eden

(Lập lại câu hỏi)

Date: Dec 10, 2009

Dear Justin,

Thank you for your quick reply

We fully understand your current concerns, and we are sorry for our late reply

（Xin lỗi việc trả lời trễ）

Regarding the price, I have attached a standard quotation for your reference

As a general practice, which I am sure you understand, the final price will vary depending on quantity and other detailed requirements (if any) Also, please note that because material cost fluctuates, our quotation is only valid for 3 weeks (expires on Dec 31, 2009)

2 nd

Round

Reply – part 1

2 nd

Round

Reply – part 2

As regards the lowest quantity of ET26 & ET32, we have no

strict policy on minimum quantity at the moment

We will inform you ASAP if this were to change

Here is more about our company Because of our powerful R&D and healthy supply chain maintenance , we have a big advantage over other suppliers in

modification and customization of the products per your request （Nhấn mạnh năng lực và lợi thế） Additional cost may incur depending on your specific requirement

We would be very glad to answer any other questions you might have We hope to hear from you soon

Sincerely,

Elaine*-*

Last Round

Inquiry

To be continued

To be continued

Last Round

Reply

Customer List

Country Company

Name

Sample Name

Sample Batch

Sample Price (USD) Free or

Sample Cost (USD)

Delivery Charge (RMB)

Sent Date Tracing

US Walmart US GE Total 5.5 120

Danh sách khách

hàng

Elaine: Hi, is this Justin Eden speaking? This is Elaine from Bluesky Air conditioning Co., Ltd I think you might remember me from our email exchange

Justin: Ah, vâng, tôi nhớ rồi

Elaine: Hi Justin Iam calling to confirm whether you have received my last 3

emails, in which I provided you with our FOB price

Justin: Oh yes!

*Elaine: I just want to follow up with you on this, and hope to hear your thoughts

Chủ động gọi điện

1 Một cuộc gọi tốt

Hãy ghi chú lại thông tin quan trọng trước khi gọi

*Justin: Ok Let me put it this way I received your email, but I read it about 5 days late There was something wrong with my email and I don’t know what happened Also I was on a business trip for about 4 days *

Elaine: Oh, sorry to hear about your email I hope everything will be ok Did you have a nice trip, and by the way, was it a trip for the ET26 & 32?

Justin: Ah, yes, and something else I will tell you the details in my email , ok?

Elaine: Ok , please So, let me know if there is more I can help you with I really appreciate your time and wish we can work together in the near future Merry Christmas in advance!

Justin: Thank you very much, and hope everything ‘s good for you Bye, see you

*Elaine: I haven’t received your response, and I am not sure if you missed my email or was too busy

Justin: Sorry, I didn’t receive your email, or perhaps I just missed it

Elaine: Ok, I will email you another one right after our call, please kindly confirm once you have received it Thank you very much

Justin: Sorry, I’m was vacation for a few days, and haven’t checked my email

Elaine: Really, great, hope you enjoyed your vacation Please let me know if you have

received it later and your thoughts on it?

Justin : Well, I received your email, but failed to find your price attractive Tôi đã nhận

được mail nhưng không thấy giá hấp dẫn

Elaine: I am sorry to hear this Our prices may not be the lowest, but considering its

features and materials, you will find that ours are the best when it comes to

price-performance ratio Can you reconsider?

Active Email Cách 2-3 ngày gửi /lần

Date: Dec 13, 2009

Date: Dec 16, 2009

Dear Justin,

How are things going at your end? I am writing to confirm whether you’ve

received my reply on Dec 10, 2009, see below (quote original email)

Hope you have had a chance to look through it

If there is anything I can do at this stage to help you （Nêu rõ ràng lý do cho email này） or if you need more information, we will gladly assist you

Also, I know that Christmas is coming, do you have any plans for holiday? （Cố gắng tạo mối quan hệ） Wishing you a merry Christmas in advance!

Sincerely,

Elaine

Báo giá mẫu

Một số lưu ý khi thực hiện cuộc gọi chào hàng

 Mẫu hội thoại - Dialogue 1-1

D: Daniel R: Lễ Tân L: Lolita

R: Bonjour, A Pas de Geant.

D: Good morning This is Daniel from Malaysia, could you get Lolita please? Thanks.

R: OK, please hold on.

Dialogue samples - Dialogue 1-2

L: Well… that’s ok Không vấn đề

D: I’d like to know whether you received my email?

L: Hmm, let me check… I find it

D: How do you think about our rough price?

L: I found it’s more expensive than other suppliers

Dialogue samples - Dialogue 1-3-A

D: Daniel L: Lolita

D: We can understand this point but quality is also

essential , do you agree?

L: Of course, quality must be good

D: Yes, great minds think alike, quality comes first So

would you like to test the sample before placing an

order ?

L: Sure

D: When do you need the sample be ready on your table

and I’ll pass sample to my colleague

Dialogue samples - Dialogue 1-3-B

D: Daniel L: Lolita

D: OK, I’ve checked sample before I call you , the answer is

we could meet your schedule.ok,

L: That’s good

D: And I found you’re a company supplying promotional

products in France, which means the potential quantity would be considerable May I know your estimate

quantity for this item ?

L: It’s around 10,000pcs for the first shipment

D: Thank you Lolita I’ll give you an offer based on

10,000pcs I’d like to discuss it once your satisfy with

our sample Would you agree?

Dialogue samples - Dialogue 1-3-C

D: Daniel L: Lolita

L: But I’d like to know your price first

D: Understand, so do you have a target price ?

Mẫu hội thoại – gợi ý

• Reply; What’s your

price for me?

Situation 1

• Suppose we could meet your target price,

is there anything else you must consider before ordering?

Situation 2

Mẫu hội thoại – gợi ý

• it’s not a right time, we’ll

discuss about that later.

Situation 3

Questions Reply

• No problem, let’s discuss later Would you be free at

Tiếp tục follow up khách hàng nếu họ đồng ý đặt hàng

back

Tạo không khí thân

thiện

• Luôn giữ liên lạc thường xuyên với khách hàng trong suốt quá trình mua bán

Ví dụ 1:

Dear Bob ,

We hope the shipment has arrived safely.

Have you unpacked all the carton boxes? Is there any problem when you install them? We are confident with the designs we have

recommended in your market, and we sure hope you like the quality and workmanship of our products.

Also, we have created some nice promotional ideas which might

need any advice, please don’t hesitate to contact me

Thanks a lot,

Amanda

Đảm bảo độ hài lòngcủa khách hàng

Đưa ra ý kiến thúc đẩybán hàng cho khách hàng

Ví dụ 2:

Dear Bob,

We received the photos of your showroom which look fantastic and

we are very happy to know that you have received 2 orders already

Congratulations!

some hot products in your industry In fact, our another client in

Dear Bob,

We are very happy to hear that you like our new designs of bathroom

cabinets

If you like, you can send us your so our designers can provide more

wonderful showroom and in return, help drive your sales.

We hope to see your showroom plan soon!

Liên lạc bằng thư điện tử

Ví dụ 1:

Dear customer,

We sent you the container two weeks ago, hope everything is

fine If you have any questions or concerns, please don’t

hesitate to contact me Thanks Amanda from ABC company.

Ví dụ 2:

Dear customer,

How is your weekend? I recently climbed the mountains in

Hangzhou, China I will email you some new, beautiful designs

tomorrow, and I hope you find them as beautiful as I find the

mountains in Hangzhou! Amanda from ABC company.

Theo sát khách hàng trong suốt quá trình

thực hiện đơn hàng bằng email

Giới thiệu một số mặt hàngmới để tham khảo thêm

Thanks