After reading this chapter, you should be able to answer the following questions: Understand the nature of communication and when it is effective, identify the major barriers to effective communication, discuss ways to improve communication with people at work.
Trang 1Communication
Exploring Management
Trang 3Effective Communication
and receiving messages with meanings attached
receiver understands the sender’s
messages
delivered at a low cost to the sender
receiver acts as the sender intends
Trang 5EFFECTIVE COMMUNICATION
Communication Process
Trang 8Communication Barriers
makes it hard to communicate effectively
hard to communicate effectively
hard to communicate effectively
communicate effectively
communicate effectively
Trang 11COMMUNICATION BARRIERS
Communication Channels
hard to communicate effectively
Trang 15Improving Communication
they really mean
and relevant
encourage interaction and communication
accurate and timely information is shared
Trang 1615.3 Continued
Improving Communication
facilitate more and better communication
cross-cultural communication
Trang 17IMPROVING COMMUNICATION
Listening
– Helps the source of a message say what he
or she really means
Trang 18IMPROVING COMMUNICATION
Listening
Trang 20– The study of the way we use space
– Physical distance between people conveys varying intentions in terms of intimacy,
openness, and status.
Trang 22IMPROVING COMMUNICATION
Physical Setting
interaction and communication
– Proxemics
Trang 23IMPROVING COMMUNICATION
Technology
facilitate more and better communication
– Text
– Social networking
Trang 24IMPROVING COMMUNICATION
Technology
– Transmit information around informal
networks inside and outside the organization