After reading this chapter, you should be able to answer the following questions: Understand the importance of teams and teamwork, identify the building blocks of successful teamwork, understand how managers create and lead high-performance teams.
Trang 1Teams and Teamwork
Trang 2• Why is it important to understand teams and teamwork?
teamwork?
high-performance teams?
Trang 3Teams and Teamwork
organizations and their members
performance problems
teams and informal groups
Trang 4Teams and Teamwork
forces, and cross functional teams
organizations
enrichment for groups
Trang 5Teamwork Benefits
• Team
– collection of people with complementary skills who work together to accomplish shared
goals while holding each other mutually
accountable for performance results
Trang 6Teamwork Benefits
– The creation of a whole that exceeds the sum
of its parts
Trang 7Teamwork Problems
– The tendency of some people to avoid responsibility by free-riding in groups
– To prevent social loafing
• Keep groups small
• Make task assignments interesting
Trang 8Teamwork Problems
– Personality conflicts
– Differences in work styles
– Competing goal and visions
– Overly ambitious agendas
– Poorly defined problems
– Conflicts with other work deadlines or
personal priorities
– Bad experiences with teams in the past
Trang 9Formal and Informal
Trang 10Formal and Informal
Trang 11Types of Teams
Trang 12Types of Teams
– Use technology to work together from different locations
Trang 13Types of Teams
– Have authority to make decisions about how they share and complete work
Trang 17Effective Teams
Trang 20Team Development
Trang 22Performance
Trang 26Communication
Trang 27High Performance Teams
to better work together
decision-making methods
groupthink leads to bad decisions
conflict management
Trang 28Team building
– Involves activities to gather and analyze data
on a team and make changes to increase its effectiveness
Trang 31– Disagreements over goals, resources,
rewards, policies, procedures, and job
assignments
– Results from feelings of anger, distrust,
dislike, fear, and resentment as well as from personality clashes
Trang 32Conflict
Trang 33– Removing the substantive or emotional
reasons for a conflict
– Involves working through conflict differences and solving problems so everyone wins