Improving the training program for workers at bac giang mineral joint stock company

Bachelor’s Degree in Managing and Running OrganizationImproving the training program for workers at Bac Giang Mineral Joint Stock Company Student’s name: NGUYEN THI HAI Promotion: 2012-2

Bachelor’s Degree in Managing and Running Organization

Improving the training program for workers at Bac Giang Mineral

Joint Stock Company

Student’s name: NGUYEN THI HAI

Promotion: 2012-2015 Name of the company: Bac Giang MineralJoint Stock Company

Address: Tan Dinh Commune, Lang Giang

District, Bac Giang Province

Tutor in University

Mr LA TIEN DUNG Tutor in the company Ms NGUYEN THI HA

Role: Head of organization department

Hanoi, May 2018

Management of socio-economic activities, after all, is the management of humanactivities Today, no one can deny the important role of enhancing the role of humanresources in business Especially, in recent years with the policy of opening up theintegration into the socialist-oriented market economy of the State, the pressure ofcompetitors has become increasingly severe leading to the market share of the businessday The more threatened the improvement of the human resource role is very necessaryfor the company now and in the future To clarify the above problem with the practicetime at Bac Giang Minerals Joint Stock Company, I bravely mentions the humanresources at the company - the mining workers to help the company minimize the darkthe risks for workers and the efficient exploitation of mineral resources, with the title:

“Improving the training program for workers at Bac Giang Mineral Joint StockCompany”

I would like to send my sincere thanks to the Faculty of International TrainingDepartment at Thuong Mai University who has equipped me with knowledges Inparticular, I would like to express my gratitude to Mr La Tien Dung at Thuong MaiUniversity, Ms Nguyen Thi Ha and the Management Board members, Human ResourcesDepartment of Bac Giang Minerals Joint Stock Company enthusiastically instructed me

to complete the internship

Due to limited training time, theoretical as well as practical experience is limited, so thisreport can not avoid the shortcomings, I hope to receive feedback of Board of Directors,Departments in company, teachers so that I learn more experience and will completebetter graduate report

Thank you sincerely !

TABLE OF CONTENT

Contents

TABLE OF CONTENT 3

I Introduction to the research at of Bac Giang Mineral Joint Stock Company 5

1 Reasons for choosing this topic 5

2 Introduction to Bac Giang Mineral Joint Stock Company 5

2.1 About Bac Giang Mineral Joint Stock Company 5

2.2 Organizational chart 7

Figure 1: Organizational chart of Bac Giang Mineral Joint Stock Company 7

2.3 Financial statements and business results 8

Table 1: Financial statements and business results of Bac Giang Mineral Joint Stock Company 8

2.4 Analyzing SWOT of Bac Giang Mineral Joint Stock Company 9

II Research implementation 9

1 Objectives of research 9

2 Status of improving the training program for workers at Bac Giang Mineral Joint Stock Company 10

2.1 Interviewing with Mr Hung – Deputy Director 10

2.2 Interviewing with Mr Hoa - Head of Organization and Administration 11

3 General assessment of training for workers at Bac Giang Mineral Joint Stock Company 12

3.1 Advantages 12

3.2 Disadvantages 13

4 Recommendations about improving the training program for workers at Bac Giang Mineral Joint Stock Company 14

5 Case study 19

III Evaluating the research 19

3.1 Mistakes committed and solutions reminded 19

3.2 Contribution for the company 20

3.3 Knowledge and experiences gained 21 Conclusion 22 References 23 Appendix 1: Interview questions for Deputy Director and Head of Organization and Administration 24 Appendix 2: Survey of workers 25

I Introduction to the research at of Bac Giang Mineral Joint Stock

Company

1 Reasons for choosing this topic

Nowadays, the enterprises are always creating a stable position in the market Inorder to survive, develop and compete with other businesses, each enterprise is required

to have a team of young, dynamic, skilled and creative workers Therefore, humanresource training is considered a basic requirement and task to meet the strategies andobjectives of the organization The training of human resources not only provides thelabors with professional skills but also brings investment for staffs, create conditions forthem to work with the enterprise and organization Employees will feel motivated towork effectively and ensure the long-term and sustainable competitiveness for theenterprise

Through research and understanding of the general business activities of BacGiang Mineral Joint Stock Company, I have realized that human resource training plays

an important role in the development of the company In reality, In recent years, with thedevelopment of science and technology and the investment in improving workingconditions, occupational accidents with the labor force in the company tends to decrease.However, in the mining sector there are still many potential risk factors Particularlyaccidents caused by mining and open-pit mining such as collapsing, landslide; muddywater; explosive gas, methane, coal dust, equipment dump, etc Occupational diseases andhealth hazards such as coal dust, stone, metal, labor posture, lack of oxygen, light, hotdrunk, often threaten the lives and health of workers While the company does not havesuitable training programs for workers, occupational accidents often cause injury to

workers as well as to businesses So I boldly proposed the project “Improving the Training Program for Workers at the Bac Giang Mineral Joint Stock Company” to

improve the quality and results of the job for workers

2 Introduction to Bac Giang Mineral Joint Stock Company

2.1 About Bac Giang Mineral Joint Stock Company

 Name of the company: Bac Giang Mineral Joint stock company

 Head Office: Tan Dinh Commune, Lang Giang District, Bac Giang Province

 Legal representative: Ha Van Hoe – position: CEO

Bac Giang Minerals Joint Stock Company, formerly Barium Chemical Enterprise,was established on 1/1/1964 After more than 40 years of operation and development, thecompany has constantly innovated in production and business, especially since thetransition from subsidy to market mechanism, especially after the change of ownership.From state-owned enterprises to joint stock companies in 2004, they are: to shiftproduction from barium-based chemicals to mining, buying, selling, processing mineralsand diversifying products

General Management

Accounting Department

Department

of Planning

vµ §Çu t

Technical Department

Technical firmThan

Supervisory Board

 Main activities

Exploiting, processing, trading, exporting minerals

Producing, trading brick and mortar, cement, building materials, chemicals,

fertilizers, etc

 Construction of civil, industrial, irrigation

Consultancy, design, construction of industrial, commercial, transportation,

2.3 Financial statements and business results

Financial statements for the latest 3 years

Total assets 13,590,334,494 17,796,349,619 16,297,023,099Total liabilities 2,560,419,034 6,140,796,134 4,121,818,925

Net asset value 11,029,915,460 11,655,553,485 12,175,204,174

Current assets 12,980,371,695 16,983,682,025 15,611,275,079Current liabilities 2,560,419,034 6,140,796,134 4,121,818,925Working capital 10,419,952,661 10,842,885,891 11,489,456,154

(Source: Accounting department)

Income statement of the last 3 years Total revenue 140,800,645,165 115,986,770,258 75,380,662,286

Table 1: Financial statements and business results of Bac Giang Mineral Joint Stock

Company

From the above tables, it can be said that in the last 3 years, there have been somechanges in the business results which appear not to be good for the Company In 2015,the profit after tax was 665,809,834VND Over the two years between 2016 and 2017,

the company’s profit after tax was reduced by from 672,649,587 VND to 608,048,066VND This is quite understandable because the mineral market in Vietnam in the last 3years has also changed considerably due to changes from government policies on taxesand charges applied to this field that affect consumer psychology significantly with lots

- The stagnated real estate market

- Highly competitive environment

- Risk of exchange rate and the

progress of importing raw materialsfor investment abroad

II Research implementation

1 Objectives of research

This research was carried out for many objectives as following:

+Applying the specialized knowledge from my university to the real workingenvironment and completing the final practical report effectively

+ Finding out the company’s information and identifying the factors impacting onimproving the training program for workers at Bac Giang Mineral Joint Stock Company

+ Helping the company to get the proper solutions for enhancing the trainingprogram for workers That also provides more necessary knowledge and skills for

workers that can meet their job requirements From then on, they will work moreeffectively and make a great contribution to the company development

2 Status of improving the training program for workers at Bac Giang Mineral Joint Stock Company

2.1 Interviewing with Mr Hung - Deputy Director

For the purpose of collecting the information and finding out more about status ofimproving the training program for workers at Bac Giang Mineral Joint Stock Company,

I decided to conduct two quick interviews, the first interview with Mr Hung – DeputyDirector, the second one with Mr Hoa Head Of Organization And Administration withthe desire to get viewpoints from them The first interview with Mr Hung is as follows:

On answering the first question about determining the demand for trainingworkers at at Bac Giang Mineral Joint Stock Company, he said that the company based

on the training strategy, the demand for training workers was determined through theduties, tasks, requirements for qualification and skills as below:

+ Due to the fears of the mining industry, workers working in special positionssuch as drilling and blasting, blasting commanders, electricians, mechanics are required

to obtain a certificate before being recruited the company These workers account forabout 10%; The rest of the ordinary workers work purely in positions such as: wash theore, digging ore, digging coal,… The company will train and guide these workersaccording to the needs of each job position can When workers have the need forprofessional training, they must submit to the company leaders for consideration andresolution According to the company’s regulation, when workers have the demand fortraining, they would inform to leader for consideration If trainees were sent to thetraining center by the company, the company will pay tuition and pay 100% of salary forthem However, the workers had to commit that they must work for the company in acertain time after completing the course If the workers with demand for being trainedwere not sent to the training centre by the company, the company would pay 50% oftuition for centre and 50% of salary for workers depending on each case

+ Besides, the demand for training was identified when there was a change in newtechnology and equipment Bac Giang Mineral Joint Stock Company based on thesepractical changes to identify the needs and make the training plan to improve theworker’s skills, help them to understand and adapt to changes in operations of company.

In addition, the demand for training at the company was determined once a year for theemployee who worked in the important positions

On the next question referring to the current training methods for workers at BacGiang Mineral Joint Stock Company, Mr Hung said that the company used the on-sitetraining type because it is suitable for type of production, business and occupation Inaddition, it helped the company to save costs and take the advantage of the on-site humanresources by employing the long-term workers at the company to guide the new workers

in the workplace

On the third question mentioning to the training content for workers at Bac GiangMineral Joint Stock Company, he stated that the company trained the necessary skills andtechniques for workers to do their task well Besides, the company trained the knowledgeabout labor safety and fire prevention, retraining the job for laborers when raising theirsalary level, changing technology, rearranging the organization, training for new workers

2.2 Interviewing with Mr Hoa - Head of Organization and Administration of Bo Ha Coal Exploitation Enterprise (A member unit of the Company directly employing laborers in mines mining)

In the second interview with Mr Hoa Head of Organization and Administration, Imentioned to how the company organized the training program for workers, Mr Hoa saidthat in order to have the skilled workers with high technical level, sometimes thecompany organized the training program In the training and development of technicalworkers of the company, the training and development of the company include: Newrecruitment training due to the large job volume, it was necessary for the company torecruit the new workers The company had to train for these workers Leaning andpracticing the jobs took place in their workplace When finishing the training program for

new staffs, the department would announce to the company, and then the cadres ofhuman resource department checked the worker’s real job Besides, the department madethe cost plan as well as the training program The company temporarily approved thecontent and the number of trainees In fact, there were many workers who had the poorskills and knowledge in the field of using the modern technology (Craig R 2015) toexploit minerals, so the company asked the qualified workers to train the workers withpoor skill and knowledge for improving their ability.

The final question mentioning to the typical training programs that have beenmade in recent years, he said that in the past the company had organized many trainingprograms for workers, such as technical training, security and safety training on site,special skill training Moreover, the company also encouraged workers to improve theirknowledge and skill by self studying time off At present, this method is widely applied

by many company workers However, the company just offers incentives for employeeswho achieve the good results

It is clearly that training for workers at Bac Giang Mineral Joint Stock Companyhas not been carried out according to the training process Annually, the company has notmade the specific plan about improving the training program for workers even though thecompany is always ready to train for workers if they have the demand for training.Besides, the company doesn’t make the list of workers who take part in the trainingprogram of the company When the training program of a particular profession isorganized by the other units, then the company sent workers to those places for training

3 General assessment of training for workers at Bac Giang Mineral Joint Stock Company

3.1 Advantages

After finding out, researching and analyzing about the training program as well as

training process for workers at Bac Giang Mineral Joint Stock Company, I think that the

company also understand about the importance of training for company workers toimprove the quality of human resource, the company has been interested in facilitatingthe training program and gaining certain results as below:

+ The company has focused on practical production and business requirements todetermine the training needs Therefore, after participating in the training, the knowledgeand skills of workers in the company have been improved to perform work Since then,workers have applied the skills and knowledge acquired in the course into the practice ofproduction labor of the company Thus, the training of human resources has contributed

to improving the efficiency of production activities

+ In determining the demand for training of workers, the company also accepts theworker’s wishes to be trained and makes the training plan for them

+ Over the years, the number of trainers is increased; the cost of training is alsoincreased However, the company still encourages and motivates workers in the company

to participate in the training of enterprises

3.2 Disadvantages

+ In determining the demand for training, the company just focuses on the annualproduction and business planning to make the human resource training program So, ifthe business and production situation of the company are changed unexpectedly, thetraining will be based on enterprise analysis, not focus on worker analysis

+ The objectives of the training provided by the company are not specific and donot provide a clear basis for the accurate measurement between the objectives and results

of the training program

+The annual training plan has not been detailed yet In particular, the distribution

of human resources, the risk may occur when other tasks are carried out That can slowdown the training process, typically the preparation of classrooms, old and damaged toolsfor learning, etc that cause disruption and the slow training process/

+ The company's current training budget has not yet been set up for a separatefund It is mainly financed by a part of the company's profits, which is very limited This

is because the annual budget must be based on the company's ability to do business Somany times the training plan has been made, but there are not enough funding and notimplemented or reduced scale, reduced training quality

+ There are many shortcomings in the selection of teachers for teaching If theyare teachers in the company, they are selected by the manager without any specificcriteria Some teachers from outside are selected by the educational institutions or centersmay not be suitable for the company.

+ There are the large numbers of trained workers who have not been give thetraining certificate, and training effectiveness is not good Beside, the evaluation ofresults of the training program is not scientific, not really clear It just bases on thesubjective assessment of teachers who directly train, there are no indicators andquantitative evaluation system

4 Recommendations about improving the training program for workers at Bac Giang Mineral Joint Stock Company

After interviewing with Deputy Director and Head of Organization Administration

of Bac Giang Mineral Joint Stock Company, I had the chance to know more about thestatus of improving the training program for workers of the company From then on, Iwould like to give some solutions for this field as below:

 Completing the training plan and determining the training demand for workers of the company

First of all, it is necessary for the company to complete the analysis of work Thecompany can use the following methods to analyze the job:

+ Observation method: is the method which the researcher will observe one or a

group of workers who are working, and record the information, worker’s activities Thetraining cadres need to observe their job carefully and systematically, determine all steps

to perform the tasks well

+ Interview method: after observation, the training cadres have to interview with

workers to clarify the worker’s job performance, the problems they have to face withwhen doing the job, and then record the information,

Secondly, the company should complete the job performance assessment: atpresent, assessing the worker’s job performance result is common, which has not

mentioned to some factors, such as skill, level, attitude of work Therefore, the companyneeds to apply the methods of assessing the job more scientifically.

Thirdly, the company should determine the demand for training basing on thewishes of workers; make the questionnaires of worker’s demand for training Thequestionnaire is distributed to the workers for answering, and then sent to the department

of human resource After collecting the worker’s demand, it is submitted to the Board ofDirector for approval

 Completing steps in the worker training process

+ Identifying the specific training objective and strategy

Workers are able to identify the current work situation At present, the trainingobjectives of the company are very general for all training courses Therefore, the trainingobjectives should meet the following requirements:

The training objectives must be measurable, measurable and achievable in acertain time, which are consistent with the company's situation basing on the identifiedtraining needs For short-term objectives, the company need to ensure that 100% ofworkers are increased in salary level according to the regulations of the State, and 100%

of workers pass the exam, In addition, the company should make the decision to upgrade,perform the job properly at the level of training For long-term objective, within 3 years,the company has to ensure that 100% of workers participating in the training programabout skill, knowledge and technology, etc The number of the unqualified workers hasthe chance to attend 80 short-term or long-term training course depending on the level oftask completion to achieve the higher performance

+ Choosing the correct trained object

When choosing the trained object, the company should choose people who aresuitable for the company worker requirements in the short term and long-term strategy aswell; suitable for the company's production and business activities Also, the companyneeds to consider the demand of workers For those individuals who want to be trained toimprove their skill will create the spirit of learning, so the training result will gain thehigh efficiency For individuals who want to be trained to improve their skills, when they