Profiles of academic library services for international students

Amanda has published her work in College & Research Libraries, Reference Services Review, Libri, and the International Information & Library Review.. The following universities and coll

PROFILES OF ACADEMIC LIBRARY SERVICES FOR INTERNATIONAL

STUDENTS

By Amanda B Click

ISBN 978-157440- 509-5 ©2018 Primary Research Group Inc

Table of Contents

About the Author v

Introduction vi

References x

Pennsylvania State University: Creative Collaboration 1

Introduction 2

PSU Libraries 2

PSU International Student Population 3

PSU Libraries Support for International Students 4

PSU Librarian’s Reflections 9

Conclusion 10

References 11

George Washington University: New Support Models 12

Introduction 13

GW Libraries 13

GW International Student Population 14

GW Libraries’ Support for International Students 15

GW Librarian’s Reflections 17

Conclusion 19

References 19

San José State University: Energetic Teamwork 20

Introduction 21

The SJSU Library 22

The SJSU International Student Population 23

King Library Support for International Students 23

SJSU Librarians’ Reflections 26

Conclusion 27

References 28

Parkland College: Targeted Collections 29

Introduction 30

The Parkland College Library 30

Parkland International Student Population 31

Parkland Library Support for International Students 32

Parkland Librarian’s Reflections 33

Conclusion 35

References 36

Virginia International University: Scaffolded Instruction 37

Introduction 38

The VIU Library 39

VIU International Student Population 39

VIU Library Support for International Students 40

VIU Librarians’ Reflections 44

Conclusion 45

References 46

University of Colorado Boulder: Innovative Programming 47

Introduction 48

CU Boulder Libraries 49

CU Boulder International Student Population 50

CU Boulder Libraries Support for International Students 50

CU Boulder Librarians’ Reflections 55

Conclusion 56

References 57

About the Author

Amanda B Click is the Business Librarian at American University in Washington,

DC She earned her PhD from the School of Information & Library Science at the University of North Carolina at Chapel Hill, her MLIS from the University of North Carolina at Greensboro, and her BS from the Georgia Institute of Technology From

2008 to 2011, Amanda was an instruction and reference librarian and the

coordinator of instruction at the American University in Cairo Her research interests include the globalization of higher education, academic integrity, information

literacy, and library services for diverse populations Amanda has published her

work in College & Research Libraries, Reference Services Review, Libri, and the

International Information & Library Review She co-edited Library and Information Science in the Middle East and North Africa, a volume in IFLA’s “Global Studies in

Libraries and Information” series

everyone views this as a positive effect of globalization A Wall Street Journal article

refers to Chinese students who are “clamoring for American credentials” but “are ill prepared for an American college education” (Belkin & Jordan, 2016)

But the benefits of international students on U.S campuses are clear to many A National Bureau of Economic working paper demonstrated that public universities depended on international students paying out-of-state tuition rates to partially offset the reduction in state funding (Bound, Braga, Khanna & Turner,

2016) A recent New York Times article observed that the current decline in

international student enrollment has contributed to financial difficulties for

universities that depended on the $39 billion in revenue provided by this population (Saul, 2018)

Not all the benefits are financial, of course International students in the American classroom support global perspectives and diverse learning environments (Trice, 2003), as well as help prepare students to work in intercultural

environments (Pandit, 2013) A survey conducted at universities in Canada and Denmark showed that faculty and staff believe that international students benefit universities in many ways, including “intercultural diversity and awareness, strong work ethic and study habits, intellectual curiosity and a more interesting social environment” (Vinther & Slethaug, 2015, p 92) A study of three university cohorts indicated that domestic students who interacted with international students

reported higher levels of development in areas such as learning a new language, relating to other people, acquiring new skills, and developing original ideas and solutions (Luo & Jamieson-Drake, 2013)

Many academic librarians make concerted efforts to support special

populations on their campuses, such as international students These students may struggle with unfamiliar academic expectations related to communication, research and writing This report profiles six academic libraries and the work that they do to support international students The following universities and colleges are included:

• Pennsylvania State University

• The George Washington University

• San José State University

• Parkland College

• Virginia International University

• University of Colorado Boulder

They were selected for their interesting work with international students, as well as their geographical and institutional diversity Pennsylvania State University (PSU) is made up of 24 campuses and hosts close to 10,000 international students

The PSU librarians collaborate with both on-campus and community partners to develop creative outreach opportunities The George Washington University (GWU),

a private university in the heart of Washington, DC, embeds librarians in the

English for Academic Purposes program and has designed specialized workshops for international graduate students The library at San José State University (SJSU) in Silicon Valley, serves as both the main library for the university and the San José Public Library system The librarians here developed a creative and popular series

of events for International Week – on a tight budget Parkland College, a

community college in Champaign, IL, serves many international student language learners One focus of the collection development work here is ESL materials such

as TOEFL test preparation resources Virginia International University (VIU) serves almost exclusively international students The VIU librarians have designed

scaffolded instruction for ESL students, based on the ACRL Framework for

Information Literacy for Higher Education Librarians at the University of Colorado

Boulder have applied for and received grants to support outreach for international students They developed both online learning objects and thoughtful programming for this population

Each of the profiles, which are based on interviews with librarians, describes the institution, library, and international student population Specific examples of outreach, instruction, and other types of support are covered The librarians from each institution shared specific recommendations as well They cover topics ranging from marketing to effective communication to collection management These

profiles offer creative ideas and practical advice for providing services, and research

and social support Despite flattening enrollment numbers in the U.S., there are still more than one million students who can benefit from the assistance that librarians can provide

References

Belkin, D., & Jordan, M (2016, March 18) Wave of Chinese hits U.S schools,

sparking discord The Wall Street Journal Retrieved from

discord-on-u-s-campuses-1458224413

http://www.wsj.com/articles/heavy-recruitment-of-chinese-students-sows-Brown, J., Braga, B., Khanna, G., & Turner, S (2016) A passage to America:

University funding and international students National Bureau of Economic Research (NBER) Working Paper No 22981

Institute of International Education (2017) Open Doors report on international

education exchange Retrieved from Insights/Open-Doors/Open-Doors-2017-Media-Information

https://www.iie.org/Research-and-Luo, J., & Jamieson-Drake, D (2013) Examining the educational benefits of

interacting with international students Journal of International Students,

3(2), 85-101

Pandit, K (2013) International students and diversity: Challenges and

opportunities for campus internationalization In H C Alberts & H D Hazen

(Eds.), International students and scholars in the United States: Coming

from abroad (pp 131-141) New York, NY: Palgrave Macmillan

Trice, A G (2003) Faculty perceptions of graduate international students: The

benefits and challenges Journal of Studies in International Education, 7(4),

379-403 https://doi.org/10.1177/1028315303257120

Vinther, J., & Slethaug, G (2015) The impact of international students on the

university work environment: A comparative study of a Canadian and a

Danish university Language and Intercultural Communication, 15(1),

92-108 https://doi.org/10.1080/14708477.2014.985308

Pennsylvania State University:

Creative Collaboration

at the other campuses, and 12,242 in the World Campus PSU has a medical school

at the Hershey campus, and two law schools at University Park and Carlisle

Mark Mattson, the Global Partnerships and Outreach Librarian for Penn State University Libraries, was interviewed for this profile Mattson has worked in the Libraries in various roles since 2009 and took his current position in September of

2016 He has notes that he has “been naturally drawn to global issues and

international perspectives since I started learning my first foreign language and had that first magical glimpse into a different worldview.” Mattson has a language and linguistics background and has worked in intensive English programs and taught outside of the United States He believes that global citizenship skills, including the ability to approach an issue from multiple viewpoints, are crucial for today’s

university student

PSU Libraries

PSU Libraries are both philosophically and in function one single library

geographically dispersed The librarians at each Penn State campus work very

closely with their campus colleagues but are employees of the PSU Libraries

centrally and report to the Libraries administration All of the materials in the PSU Libraries (with the exception of special collections) are available to students at any campus The PSU Libraries hold over 8 million volumes, over 500,000 other

materials (maps, audio/visual materials, etc.) and receives over 7 million visits each year The PSU Libraries have almost 600 FTE staff including professional staff and faculty, support staff, and student assistants

In addition to traditional library resources and services the PSU Libraries are developing innovative new services in areas including GIS services, data

management, research data services, digital scholarship, entrepreneurship,

intuitional repository, open access publishing, and many more

PSU International Student Population

Between academic years 2010-2011 and 2014-2015, the overall number of international students at PSU increased by 83%, and there was a 199% increase in the number of international undergraduates In 1999, 1% of the student body was international, but this increased to 11% by 2016 In the fall of 2017, there were 9,805 international students from 135 countries enrolled across all PSU campuses See Table 1 below for more detail

Table 1 PSU international student enrollment numbers, fall 2017

All PSU Campuses University Park

The majority of PSU international students are from China, then India, South Korea, Saudi Arabia and Taiwan There are also sizeable groups from Malaysia, Canada, Turkey, Iran and the United Arab Emirates Different engineering majors, such as petroleum and electrical, are the most popular with international students Business, liberal arts, and the sciences, in particular earth and mineral sciences, are also popular

There is also a small Intensive English Communication Program (IECP), which enrolls about 100 students These students do not necessarily matriculate into PSU and are considered affiliates of the university The majority of the IECP students are from Saudi Arabia

PSU Libraries Support for International Students

There are several librarians across the PSU campuses who are tasked with supporting international students Mattson serves the whole PSU system His

position is funded as a cooperation between PSU Libraries, the Office of Global Programs, and the Office of the Provost and his responsibilities include developing workshops on international information and library resources, building relationships with international student clubs, supporting international and area studies

colleagues, identifying opportunities for global partnerships, and more Other

campuses, including Harrisburg and Abington, have librarians who serve as

international student liaisons At the University Park campus, one of the librarians

in Library Learning Services is the designated English as a Second Language

(ESL)/international student instruction liaison and another holds an MA in Teaching English to Speakers of Other Languages (TESOL)

Instruction & Training

In 2016, PSU hosted an international student/ESL library instruction summit, bringing together IECP instructors and those that teach ESL writing classes in the Applied Linguistics Department, the English for Professional Purposes Intercultural Center (EPPIC), a local non-profit called Global Connections, as well as ESL

instructors and librarians from many campuses The goal of this summit was to discuss library instruction services, collect feedback about international and ESL student needs, and identify common themes in the expectations of all these

stakeholders

During spring, summer, and fall semesters of 2017, the librarians at

University Park taught 46 information literacy instruction sections for ESL 015 Composition for American Academic Communication This course is designed to help non-native speakers of English develop their academic reading and writing skills Nearly every section of this course includes library instruction, a result of the close relationship between the ESL instructors and librarians

The University Park library hosted a Chinese Pronunciation Workshop, taught

by a lecturer in Chinese in the Asian Studies Department, and broadcast to the libraries on all PSU campuses The goal was to help attendees feel more

comfortable pronouncing names when interacting with Chinese international

students More than 30 library faculty and staff participated, and feedback was so positive that future workshops about Arabic and Korean pronunciation are in the works

PSU Libraries endeavors to make international students feel welcome and supported in a variety of ways, including working with student groups to host

events For example, collaborating with the Iranian Student Association to host a film screening series of Iranian documentaries (http://docunight.com/) The extent

of the support provided by the Libraries varies with each project, but may include providing space for the event, promotion and marketing activities (graphic design, press releases, etc.), organization and connection with other possible partners, coordination of speaker logistics, online broadcasting and archiving, and financial support The News and Microforms Library at University Park maintains a display of newspaper front pages from all over the world, updated daily, at one of the

entrances to the Pattee Library Some campuses ask international students to bring

in their favorite recipes from home, and the host a luncheon featuring this food The library develops a related display PSU Erie hangs flags from all the

international students’ home countries in their library atrium Other campuses put

up a map display for students to mark their homes with a pin

The libraries at University Park hosted an event called the Many Faces of Intercultural Dialog Showcase in the spring of the 2016/2017 academic year and the fall of the 2017/2018 academic year Students in the IECP and ESL writing courses were paired with native English-speaking conversation partners with whom

to practice speaking over the course of a semester For the Showcase, the sets of partners put together posters about the experience – what they expected, the assumptions they made, what they learned from their partners The event was quite popular with more than 100 attendees and provided students the opportunity

to give a presentation in English Because it was open to the public, the Showcase also introduced the State College community to the many cultures at PSU

Partnerships

The librarians at University Park regularly partner with Global Connections (http://www.gc-cc.org/), a local non-profit that is affiliated with PSU Global

Connections offers English classes, conversation groups, cultural competency

workshops, book groups, and hosts events like an international children’s festival and poetry night For example, PSU Libraries sets up a booth at the children’s festival with coloring pages inspired by materials in the special collections and information about international children’s literature and books from the education library In addition, PSU Libraries allocates some funding for Global Connections

Other on-campus partners include student groups like the Chinese

Undergraduate Student Organization and Iranian Student Association, IECP, the

Applied Linguistics Department, the Public Relations and Marketing Department, and the Office of Global Engagement In 2016, the University Park library hosted a workshop on working with international student populations Librarians spoke about providing instruction to ESL students, and their own experiences as international students The Office of Global Programs co-hosted this event A close relationship with the Public Relations and Marketing Department is crucial for promotion both in- and outside the library This department assists with news releases in local and campus papers, digital signage, posters, fliers, and social media announcements

At many PSU campuses, librarians are involved in campus committees

related to internationalization and international student issues Mattson serves on the International Student Advisory Committee at University Park The head librarian

at the Altoona campus is actively involved with the Internationalization Committee

At this campus, the library organizes a “tech academy” for international students and provides space for their orientation

Future Plans

Plans include adding tabs to the libraries’ website to provide basic

information in Chinese and Korean, and linking to EPPIC in appropriate LibGuides A pilot program for providing reference services in Mandarin for a couple of hours each week is also in development, as is a database of languages spoken by library faculty and staff Several PSU libraries are considering hosting international game nights, encouraging connections between domestic and international students

A designated space for intercultural dialog is being explored for placement in University Park’s Pattee and Paterno Libraries This space is intended to be a

pleasant place for language-learning conversation partners to meet, and will include comfortable chairs, conversation prompts, maps, etc Mattson hopes to develop a series of incentives for conversation partners For example, “go with your partner to the arboretum and find the common names of the following flowers.” Those that fulfil all the “missions” would receive a gift card or similar prize

PSU Librarian’s Reflections

Challenges for International Students

PSU librarians have observed that international students do not fully

understand all that the libraries have to offer – and acknowledge that this is an issue for domestic students as well They strive to help students understand that the library is the place to go for all sorts of assistance and support, from

international newspapers to research help to karaoke machine borrowing This population does seem to appreciate the library as a safe and comfortable space for both studying and socializing, they just do not necessarily understand the American academic library ethos and how to fully take advantage of resources PSU Libraries

is a large and complex system, with much to offer Mattson points out, “In all

honesty, I work in the Libraries and I am also always finding out about services and resources that I did not realize we had!”

Recommendations

1 Help international students understand what the library can do for them by getting in touch early, preferably at orientation Offer a “what the library can do for you” presentation to each international student group, and talk about

unexpected things (e.g., financial literacy workshops, karaoke machines for

rent) Mattson noted that students are sometimes interested in unexpected things: “During my presentation to the Caribbean Student Association I

mentioned the availability of an institutional subscription to Ancestry.com The students were curious about it, and multiple times during the rest of the

presentation they interrupted to ask more questions about using this resource.”

2 Find opportunities to develop partnerships The more the library collaborates with people, offices, and organizations on- and off-campus who are working to support international students and scholars, the more the university community will think about the library in that context Plus, librarians involved with many partners across campus are able to identify when two groups are working on similar projects and help them connect

3 Talk about what you are doing – in the library, around campus, and with other universities Share ideas with other librarians and be active in the national and international context For example, you can see Mattson speaking about his work at PSU on an ACRL Instruction Section webinar, Instruction and Outreach for Diverse Populations: International Students (Click, Bordonaro, Mattson, & Megwalu, 2018)

Conclusion

The PSU strategic plan includes several foundational principles that are

supported by the libraries’ work to support international students, including

Enabling Access to Education, Fostering and Embracing a Diverse World, and

Enhancing Global Engagement (PSU, n.d.) The funding of a position like Mattson’s, the Global Partnerships and Outreach Librarian, indicates that the university is truly

committed to these principles in the PSU Libraries as well as the rest of campus The work done here to support international students is creative and inspiring

References

Click, A., Bordonaro, K., Mattson, M., & Megwalu, A (Speakers) (2018, March 23)

Instruction and outreach for diverse populations: International students [webcast] Retrieved from https://youtu.be/zdgpnhoGeF0

Pennsylvania State University (n.d.) Penn State’s Strategic Plan Retrieved

February 15, 2018 from http://strategicplan.psu.edu/

George Washington University:

New Support Models

Introduction

The George Washington University (GW) is a private research university, and the largest institution of higher education in Washington, DC In 2016-2017, more than 11,000 undergraduate and 15,000 graduated students were enrolled GW includes the following schools and colleges: Columbian College of Arts and

Sciences, Corocoran School of the Arts and Design, School of Business, Graduate School of Education and Human Development, School of Engineering and Applied Science, Elliott School of International Affairs, GW Law, School of Media and Public Affairs, School of Medicine and Health Sciences, School of Nursing, Graduate School

of Political Management, College of Professional Studies, Milken Institute School of Public Health, and Trachtenberg School of Public Policy & Public Administration

Ann K G Brown, Research and User Services Librarian at the GW Libraries, was interviewed for this profile Her research interests include the international student experience and how intercultural competency and cultural competency can

be enhanced and implemented in academic libraries Brown’s chapter about

collaboration between libraries and English for Academic Purposes programs will be

published in Improving library services in support of international students and

English as a second language (ESL) learners in 2018

GW Libraries

Libraries and Academic Innovation is a recent merger of the GW Libraries and Academic Technologies, which combines the university's key areas in support of teaching, learning, and research into one, integrated organization Now faculty,

staff, and students can find help with instructional technology, teaching and

learning, peer coaching, online learning, and access to resources all in one place

GW Libraries a member of the Association of Research Libraries, is composed

of three libraries: Estelle and Melvin Gelman Library, the main library, is located on the Foggy Bottom Campus; the Eckles Library of the Mount Vernon Campus; and the Virginia Science and Technology Campus Library The Libraries were an original member of the Washington Research Library Consortium (WRLC), a non-profit corporation founded in 1987 to support and enhance the library and information services of universities in the Washington, DC metropolitan area

GW International Student Population

GW has made a concerted effort to recruit more international students In

2011, 8% of the student body was international Most were graduate students In

2017, 15% are international with a goal of 35 to 40% by 2021 Most students are from China, India, South Korea, and the Middle East and North Africa The

university is working to recruit more international students from Africa and Latin America At the graduate level, the School of Engineering and Applied Science is very popular with international students In fact, around 70% of the students

enrolled in this School are international Numbers are also increasing in the

Graduate School of Education and Human Development, especially among students interested in international education

GW Libraries’ Support for International Students

Orientation

The library holds orientations for international graduate students every

August before school starts Usually international students are already on campus, interested in learning about available resources, and have some time on their

hands Domestic graduate students showed interest and the orientations are now open to them, although they are designed for second language learners The

beginning of the session covers topics like databases, the Find It button, the

Washington Research Library Consortium and requesting materials, study spaces, and food policies This is followed by a tour of the library A version of this

orientation is offered online as well

GW librarians are embedded in the EAP program EAP 1015, an

undergraduate course, focuses on writing and rhetoric Inspired by a 2016 Ithaka S&R report on the globalization of higher education, support for EAP 1015 was reorganized The report argues that “pairing disciplinary expertise and

language/cultural knowledge can make a significant difference in the success of” international students (Kenney & Li, 2016), and so librarians from the Global

Resource Center in the Library were tapped to teach instruction sessions for

sections of this course Detailed lesson plans and modules were developed,

covering brainstorming topics, selecting databases, searching, and evaluating

information Brown worked with these librarians closely, discussing classroom

strategies and best practices

EAP 6110 and 6111, academic writing and research courses for graduate students, are supported by librarians through discipline specific workshops that take place outside of class Students are required to attend a 1.5 hour workshop in the appropriate discipline, choosing from sciences, statistics/data science,

business/finance, humanities/social science Multiple sessions of each are offered during a one week period, some of which are taught by subject specialist librarians Topics include disciplinary databases, finding articles, evaluating and reading

sources, cited reference searching and citation chasing, and keeping current with research in a field Participants have time for hands-on practice, and the workshops have been very well received In the fall of 2017, 400 students attended

Online Materials

The GW Libraries provides an online Research Guide for international

students that includes frequently asked questions (e.g., How long can I keep a book? How do I log in from off campus?), research guidance, and library

terminology with translations and definitions

(https://libguides.GWU.edu/internationalstudents) The short “How do I?” videos

cover topics from searching the catalog to finding dissertations to managing

citations All videos are captioned, which makes them more useful for second

language learners In addition, the Committee for International Student Success (CISS), of which Brown is a member, has developed a guide to GW Campus

Resources for International Students

(https://libguides.GWU.edu/GWCampusResources) This site, which is hosted by the library, provides convenient access to useful information It is used by

international students, as well as other campus stakeholders like the International Student Office, academic advisers, EAP faculty, and the Global Resource Center in the library Brown says, “I like to consider our model as ‘seamless’ With a bit of planning, use of plain language, and a firm editing eye, the resources you create can be used across all populations.”

GW Librarian’s Reflections

Challenges

Librarians and faculty have observed that graduate students struggle with keeping up with their fields They often do not know what journals to read, and they generally do not go to office hours with their professors For this reason, these topics are discussed in the graduate level EAP workshops described previously Librarians teaching these workshops talk about setting up alerts for citations and table of contents, as well as identifying the top journals in a particular field They also demonstrate how to set up saved searches or keyword alerts in specific

databases Brown suggests to students that they develop relationships with

professors by going to office hours and discussing what they should be reading and following in their fields

Recommendations

1 Experiment with new service models GW Libraries has moved away from the central reference desk Undergraduate student workers, called Troubleshooters, staff the Ask Us desk, monitor the IM system, and guide patrons to email,

Research Guides, or appointments with librarians The new system, with its focus on consultations, seems to work well for international students They are able to find the expert they need whether they need help with research, GIS, writing, or statistical software This model allows students to connect without feeling like they are imposing on librarians and other support staff

2 Consider international students when designing physical spaces The new

information commons remodel does not seem to be popular with international students Librarians notice these students prefer the carrels on other floors Brown explains, “We found this out by accident! I think it’s a call for both library architects and space planners to consider international student preferences within learning spaces.” It is important for librarians to remember that different students prefer different environments for studying and provide a wide variety

of work spaces when possible

3 Take advantage of relevant professional development opportunities In 2017, Brown hosted a workshop with the GW education librarian called “Services: Considering the Needs of International Students” for their colleagues in in

Libraries and Academic Innovations They covered cultural issues, inclusive

learning environments, and intercultural communication Even if this type of training is not available at one’s own institution, it is worthwhile to seek it out

Conclusion

Globalization is one of the four themes of GW’s strategic plan, and the

university’s dedication to recruiting and retaining international students is apparent (GWU Office of the Provost, n.d.) GW Libraries support this vision by providing specialized support to these students Librarians are dedicated to working closely with partners across campus This student population seem to appreciate their efforts Gelman Library is open 24 hours a day and international students are always in the building, using the spaces and the resources that support their

academic work

References

George Washington University Office of the Provost (n.d.) Strategic plan

Retrieved January 15, 2018 from https://provost.gwu.edu/strategic-plan

Kenney, A R., & Li, X (2016) Rethinking research libraries in the era of global

universities Ithaka S&R https://doi.org/10.18665/sr.283378

San José State University:

Energetic Teamwork

Introduction

San José State University (SJSU), located in Silicon Valley, is the oldest

public institution of higher education on the West Coast and the founding campus of the California State University system The University contains eight colleges:

College of Applied Sciences & Arts, College of Humanities and the Arts, College of International and Extended Studies, Lucas College and Graduate School of

Business, College of Science, Connie L Lurie College of Education, Charles W

Davidson College of Engineering, and College of Social Sciences In the fall of 2016, SJSU’s total enrollment was 32,157 The most popular undergraduate majors

include design studies, psychology, and kinesiology The most popular graduate programs are all in the College of Engineering: software engineering, electrical engineering, and computer engineering

A 2015 study showed that SJSU had the most students hired by Silicon

Valley companies (Carson, 2015) A more recent study examining the 25 largest Silicon Valley employers listed SJSU in the top 10 for most alumni hires (Staley, 2017)

Five SJSU librarians contributed to this profile: Anamika Megwalu, Diana Wu, Christa Bailey, Adriana Poo, and Linda Crotty Megwalu, Assessment and

Engineering Librarian, takes special interests in the areas of pedagogy, scholarly communication, and assessment in higher education She earned her doctoral

degree in Information Studies from Long Island University, specializing in online scholarly communication Wu was formerly Head of Academic Services and

Coordinator for International and Extended Studies at the SJSU Library and is now

a Business Librarian She is a former council member of the American Library

Association (ALA) and served on the ALA Diversity Council She was elected

President of the Chinese American Librarians Association, which is an affiliate of ALA Bailey, Business Librarian, serves as co-coordinator for Affordable Learning Solutions at SJSU Her most recent experience was as a research librarian at

International Technological University, where she worked with business and

engineering graduate students Poo is the Health Sciences Librarian at SJSU and the Co-Coordinator for Affordable Learning Solutions Poo has five years of

experience working as a liaison librarian at SJSU She has both a Master of Library and Information Science and a Bachelor of Science in Health Science with an

emphasis in Gerontology from SJSU Crotty is the Engineering Librarian at SJSU She has a Bachelor of Science in Mathematics and Computer Science from

California Polytechnic State University, San Luis Obispo, and a Master of Library and Information Science from SJSU Previously, she worked at Mission College in Santa Clara as a reference librarian and online instructor for information literacy

The SJSU Library

The Dr Martin Luther King Jr Library serves as both the main library for SJSU and the San José Public Library system It was honored as the 2004 Library of

the Year by Library Journal for this collaboration and joint-use (Berry III, 2004)

King Library contains a reference collection, as well as both the public library

collection and the University’s research collection Special collections include the Ira

F Brilliant Center for Beethoven Studies, Martha Heasley Cox Center for Steinbeck

Studies, California History Room, SJSU Special Collections & Archive, Cultural

Heritage Center, and the Dr Martin Luther King, Jr Civil Rights Collection

The SJSU International Student Population

In the Fall of 2017, 3,194 international students were enrolled at SJSU – 1,427 undergraduate and 1,767 graduate students The largest populations of

students come from South and East Asia: India, China, Vietnam, Taiwan, Japan, and South Korea Indian students make up half of the total international student population The most popular majors are in the College of Engineering About half

of the SJSU international students study software, electrical, or computer

engineering The College of International and Extended Studies “offers support and resources to help international students enroll, adjust and thrive” (SJSU CIES, n.d.) The College houses International Student & Scholar Services, International Gateways, and Global Education and Initiatives SJSU has offered an intensive English program for more than 30 years International Gateways offers specialty programs like MBA Preparation, Active Communication in English, Academic and Test Preparation, and Semester at SJSU, in which students can enroll for one or two semesters without submitting a formal application

King Library Support for International Students

Orientation

The SJSU librarians participate in orientation for both graduate students and international students Additionally, librarians organize library tours, resource fairs, and on-campus outreach to raise awareness of library services and resources In Fall 2017, a total of 37 tours, orientations, resource fair, and outreach events were