Reject the complaint Câu trả lời đúng b.. Avoid writing sentences that are too long Câu trả lời đúng d.. Provide contact information Câu trả lời đúng d.. Background Câu trả lời đúng... R
Trang 1ĐÁP ÁN TRẮC NGHIỆM TIẾNG ANH THƯƠNG MẠI
-I LTTN 1
1 When we received a complaint letter, if the cause of the problem were beyond our responsibility, we could
a Reject the complaint Câu trả lời đúng
b Accept the complaint
c Do nothing
d Ignore the complaint
2 Business letters are usually quite formal in style, so we should.
a Use verbs in passive forms
b Write sentences that include complicated or unnecessary language
c Avoid writing sentences that are too long Câu trả lời đúng
d Use contractions
3 Yours sincerely is …… of the business letter
a Not necessary
b In the middle
c At the end Câu trả lời đúng
d At the beginning
4 Dear Sir/Madam is the salutation …… of the business letter
a In the middle
b Not necessary
c At the beginning Câu trả lời đúng
d At the end
5 Paragraph 3 in a letter of request is to
a Cover relevant background information and details
b Reiterate action and/or thank
c Provide contact information Câu trả lời đúng
d Request specific information or action
6 The statement “I am writing to inform you that the goods we ordered from your company have not been supplied correctly.” is in
a Background Câu trả lời đúng
Trang 2b Problem
c Solution
d Closing
7 If you know the name of the recipient, you end the letter with
a Yours faithfully
b Best wishes
c Yours sincerely Câu trả lời đúng
d Bests regards
8 The expression “I’m writing from and I was wondering if you could…” is used to
a Request specific information or action Câu trả lời đúng
b Reiterate action and/or thank
c Cover relevant background information and details
d Provide contact information
9 If the letter is going to someone whose name you do not know, it starts with
a Dear Mr / Ms Brown
b Dear Sir or Dear Madam or Dear Sir/Madam Câu trả lời đúng
c Dear John/ Marry
d Dear Mr John/ Ms Marry, ……
10 Paragraph 2 in a letter of request is to
a Provide contact information
b Reiterate action and/or thank
c Cover relevant background information and details Câu trả lời đúng
d Request specific information or action
11 The statement “I look forward to receiving your explanation of these matters.” is in
a Solution
b Closing Câu trả lời đúng
c Background
d Problem
12 In a letter of complaint, we describe what is expected from the recipient in
Trang 3a Background
b Problem
c Solution
d Closing
13 When we received a complaint letter, if we are sure that we are at fault,
we should
a Ignore the complaint
b Accept the complaint Câu trả lời đúng
c Reject the complaint
d Do nothing
14 Paragraph 1 in a letter of request is to
a Reiterate action and/or thank
b Cover relevant background information and details
c Request specific information or action Câu trả lời đúng
d Provide contact information
15 If the letter is going to someone whose name you know, you can begin with
a Dear Mr John/ Ms Marry, ……
b Dear Sir or Dear Madam or Dear Sir/Madam
c Dear John/ Marry
d Dear Mr / Ms Brown Câu trả lời đúng
16 In a letter of complaint, we describe the situation in
a Background Câu trả lời đúng
b Solution
c Problem
d Closing
17 Paragraph 2 in an application letter is
a To ask for an interview
b To state your enthusiasm and interest
c To state that you are applying for the job
d To describe your practical work experience
Trang 418 The expression “If you have questions about (my request / my order), please contact me at…” is used to
a Reiterate action and/or thank
b Provide contact information Câu trả lời đúng
c Request specific information or action
d Cover relevant background information and details
19 Business letters are usually quite formal in style, so we should.
a Avoid writing sentences that are too long Câu trả lời đúng
b Use verbs in passive forms
c Use contractions
d Write sentences that include complicated or unnecessary language
20 The statement “Please send us a corrected invoice for $9,479.” is in
a Problem
b Closing
c Background
d Solution Câu trả lời đúng
21 In a letter of complaint, we describe the cause and effect in
a Background
b Problem Câu trả lời đúng
c Solution
d Warning
22 An application letter is divided into
a Five paragraphs
b Two paragraphs
c Three paragraphs
d Four paragraphs
23 If you begin the letter with Dear Sir/Madam, at the end of your letter you should include the closing phrase:
a Yours faithfully Câu trả lời đúng
b Yours sincerely
c Best wishes
d Bests regards
Trang 524 In a letter of complaint, we describe what should be done to solve the problem in
a Background
b Solution Câu trả lời đúng
c Problem
d Closing
25 Paragraph 1 in an application letter is
a To state that you are applying for the job Câu trả lời đúng
b To ask for an interview
c To state your enthusiasm and interest
d To describe your practical work experience
26 A letter of complaint usually consists of
a 5 parts Câu trả lời đúng
b 3 parts
c 4 parts
d 6 parts
27 Paragraph 4 in a letter of request is to
a Provide contact information
b Cover relevant background information and details
c Request specific information or action
d Reiterate action and/or thank Câu trả lời đúng
28 An application letter is
a To request an action
b To make an enquiry
c To complain
d To apply for a job Câu trả lời đúng
29 The expression “Thank you for your letter of … regarding / concerning /
in connection with…” is used to
a Reject the complaint
b Regret the dissatisfaction
c Apologize for the error or fault
Trang 6d Acknowledge receipt of a complaint letter Câu trả lời đúng
II.LTTN2
30 The expression “Just a quick note to……….” in an email is an informal
a Headline
b Salutation
c Closing
d Opening Câu trả lời đúng
31 The expression “Looking forward to your reply……….” in an email is
in the
a Opening
b Salutation
c Headline
d Conclusion Câu trả lời đúng
32 The expression “Yours sincerely.” in an email is a very formal and
rarely used
a Close Câu trả lời đúng
b Headline
c Salutation
d Opening
33 The expression “Hope to hear from you soon ” in an email is an
informal
a Headline
b Salutation
c Opening
d Conclusion Câu trả lời đúng
34 One of the advantages of emails over normal “snail- mail” letters is that they are …
a Slow but direct
b Quick and direct Câu trả lời đúng
c Quick and indirect
d Quick or direct
35 The Subject Line in an email is the
a Salutation
Trang 7b Opening
c Headline Câu trả lời đúng
d Closing
36 The Subject Line in an email should be
a Informal
b Long
c Indirect
d Short Câu trả lời đúng
37 The expression “Hi/Hello + name ……….” in an email is an informal
a Conclusion
b Opening
c Salutation Câu trả lời đúng
d Headline
38 The expression “I am writing to……….” in an email is in the
a Headline
b Closing
c Salutation
d Opening Câu trả lời đúng
39 How many types of email are there?
a 3
b 2 Câu trả lời đúng
c 4
d 1
III.LTTN3
40 The 'Subject' section in a memo contains
a The date
b The name of the sender
c The name of the receiver
d The main idea Câu trả lời đúng
41 We clearly state the purpose of communication in the
a “Date” section
Trang 8b Subject line Câu trả lời đúng
c “To” section
d “From” section
42 We should close the memo with a ……… ending that states what actions we want the reader to take
a Warning
b Friendly Câu trả lời đúng
c Unfriendly
d Threatening
43 The heading segment should include
a To, From, Date
b From, Date,
c To, Date,
d To, From, Date, Câu trả lời đúng
44 The 'From' section in a memo contains
a The date
b The name of the receiver
c The main idea
d The name of the sender Câu trả lời đúng
45 When written properly, memos can be …… in connecting the concern
or issue of the writer with the best interests of the reader
a Very effective Câu trả lời đúng
b Inconvenient
c Impolite
d Unnecessary
46 There are …… basic reasons to write a memo
a 5
b 3 Câu trả lời đúng
c 2
d 4
47 We write memos with purpose and make that purpose known in the
a Third paragraph
Trang 9b Fourth paragraph
c Second paragraph
d First paragraph Câu trả lời đúng
48 If your memo is longer than a page, you may want to include a separate
…
a Summary segment Câu trả lời đúng
b Discussion segment
c Opening segment
d Closing segment
49 A memo
a Does not need to be signed Câu trả lời đúng
b Can’t be signed
c Must be signed
d Should be signed
50- ……make a memo lengthy
a Usually
b Always
c Often
d Never Câu trả lời đúng
51 The 'To' section in a memo contains
a The date
b The main idea
c The name of the receiver Câu trả lời đúng
d The name of the sender
52 A memo contains
a From, Date, , and Message sections
b To, From, Date, , and Message sections Câu trả lời đúng
c To, From, Date, and Message sections
d To, Date, , and Message sections
53 A memo is a ……… communication conveying your thoughts, reactions
or opinion on something
a Long but to the point
Trang 10b Short and indirect
c Short and to the point Câu trả lời đúng
d Short or to the point
IV LTTN4
54 When writing a memo, we should keep paragraphs ….
a Short Câu trả lời đúng
b Informal
c Formal
d Long
55 When we write a report, presentation and style are
a Useless
b Important Câu trả lời đúng
c Not necessary
d Not important
56 We explain what the report is about in
a Findings
b Proceedings
c Terms of reference Câu trả lời đúng
d Conclusions
57 We suggest what action(s) should be done in
a.Recommendations Câu trả lời đúng
b.Conclusions
c Findings
d Proceedings
58 There should be … sub-sections in a report
a 2
b 5 Câu trả lời đúng
c 4
d 3
59 The expression “I recommend that ….” is used in
a Conclusions
Trang 11b Proceedings
c Recommendations Câu trả lời đúng
d Findings
60 Reports are matter of fact and to the point Language is therefore ……
a Neutral or factual
b Neutral and factual Câu trả lời đúng
c Informal
d Subjective
61 We explain what the facts mean in
a Proceedings
b Conclusions Câu trả lời đúng
c Findings
d Recommendations
62 A report requires …….underlined at the top
a A name
b A title Câu trả lời đúng
c A date
d An address
63 The report ……be signed and dated
a Should Câu trả lời đúng
b Shouln’t
c Mustn’t
d Can’t