Tìm hiểu đất nước Canada

1 Assignment The country we research in the subject of tourist psychology and effective communication in tourism is the second largest country in the world - Canada.. But above all, we h

HANOI OPEN UNIVERSITY FACULTY OF TOURISM

CANAD A

Lecturer: Trần Thị Nguyệt Quế

Group 9: Canada Student name: Hoàng Thị Yến Kiều –

Leader

Lê Thị Thảo

Lê Minh Giang Nguyễn Lưu Mỹ Hạnh

I Introduction

I 1 Assignment

The country we research in the subject of tourist psychology and effective communication in tourism is the second largest country in the world - Canada This can be seen as the largest study of four members during the past two years.

At the beginning of our work, we encountered some difficulties in getting ideas, difficulties in finding information, foreign language and division of tasks But above all, we have learned and apprehended many things well, not only the knowledge of the beautiful country and the civilized people here, but also the skills in teamwork, research skills study, survey, communication skills

This report is the result of the hard work of the past two months of all members

in group 9 We are quite satisfied with it Knowledge is endless, There will be some information that we can not mention and some shortcomings in the presentation of information Therefore, we hope to receive feedback from you so that we can improve and perfect our knowledge and skills in this course as well

as the upcoming subjects.

This final research on Canada is mainly focussed on “culture” as Canadians traditionally define it, which is to say, the collection of things that provides a sense of purpose and patriotism to residents of the country, including both cultural products and social attitudes Besides, we are going to look at national tourism potential of Canada and tips for serving Canadians effectively

So “What does it mean to be Canadian?” The answer is all of the below.

I 2 Group

3

Hoàng Thị Yến Kiều

-Leader

- Assignment of duties

- Research about “Nationalitycharacteristic”, “Culture (costumes, tablemanners, the maple leaf)”, “Tips for servingmarket effectively”

- Power point and word

Lê Thị Thảo

- Research about “Overview”, “List ofhotel”

- Power point and word

Lê Minh Giang

- Research about “Tourism potential”,

“Interview results”

- Power point and word

Nguyễn Lưu Mỹ Hạnh

- Research about “Culture (Cuisines, taboos,festivals, religions, funeral customs,communication principles, traditions andcustoms)”, design a tour

- Power point and word

I 3 Country

Canada - The globe's second-biggest country has an endless variety of landscapes.Sky-high mountains, glinting glaciers, spectral rainforests and remote beaches are allhere, spread across six times zones, modern Canada is a spectrum of cultures, and anethnic mosaic of immigrant groups, as well as the native peoples

In a country which means ‘village’, where the population speak many languages andcome from many places, where macaroni and cheese are consumed more thananywhere else in the world and where locals can ice skate on the ocean in winter -Canada truly is a colourful place

 Mode: Constitutional Monarch

 Capital: Ottawa, Ontario Province

 Province most: Québec

 Primary language: English and French

 Currency: Canadian Dollar (CAD)

II.1 2 Location

 Located in North America

 The second largest country in the world, after Russia

 Stretches from the Atlantic Ocean in the East to the Pacific Ocean in the West, andborders the Arctic Ocean in the north

 Northwestern borders Alaska with the United States

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II.1 3 History

 The first inhabitants of Canada believed to have come from Asia thousands of yearsago

 In the early 1960s, French and British residents began to settle permanently in Canada

 Officially became a nation on July 1, 1867

 The four provinces are Ontario, Quebec, Nova Scotia and New Brunswick

 The first prime minister was John A Macdonald

 Today, Canada has 10 provinces and three territories

 National Day: 1st July

 Memorial Day of the Battle Soldiers: 11th November

 Meaning of country name:

 Made from "Kanata"

 Indian origin, meaning 'village'

 Not only refers to a specific village but also to Donnacona, in present-day Quebec

 The national meaning of Canada:

 Selected in 1965

 White color around: Snow white and the harsh climate of winter

 Red 2 sides: Representing the Atlantic and Pacific

 Maple leaf: Symbol of Canada

II.1 4 Politics

 A constitutional monarchy

 Queen Elizabeth II is the Queen of Canada and head of state

 Authorized representative is the Governor of Canada

 The Canadian legislature is in Congress with two houses: the Senate and the House

 The Senate includes the appointed Senators

 The House of Representatives is composed of Representatives (one for eachconstituency) who are free to vote

 Currently has two legal systems: the British Common Law System and the civil lawsystem which applies the province of Quebec

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II.2 Tourism potential

II.2 1 Cultural tourism potential

 CN Tower: Canada’s most recognizable and celebrated icon

 Toronto’s tallest and most defining landmark (553.33m )

 Guinness World Records for Highest Wine Cellar ( 351m )

 Highest External Walk on a Building (2011)

 The world’s highest full-circle, hands-free walk

 One of the seven Wonders of the Modern World

 Old Québec: The cradle of French civilization in North America.

 Designated a World Heritage treasure by UNESCO (1985).

 Founded in 1608, mix of architecture, heritage, art, and culture.

 8.2 million inhabitants , 95% of them French-speaking.

 Uniquely European flavour, winding streets, museums, churches, monasteries, palaces.

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 National Gallery of Canada: One of the greatest art institutions in the world.

 Created in 1880

 Display paintings, sculpture, and decorative arts from the 14th to 20th century

 Displays of contemporary art change every three to six months

 Its most famous works of art – Maman – a spider carrying a sack of 26 pure whitemarble eggs under her belly

II.2 2 National tourism potential

 Abraham Lake: Stunning Bubbles Frozen Under Lake Abraham

 Artificial lake, created in 1972

 Surface area of 53.7 km2, length of 32 km

 Time to travel : Spring, winter

 Don't leave without: Getting a few snapshots

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 Bay of Fundy: The natural wonder of our world

 The highest tides in the world (21 m)

 Between provinces of New Brunswick and Nova Scotia

 The bay covers some 9,300 square km

 It extends 151 km, 52 km wide at its entrance

 The rarest whales in the world, semi-precious minerals, dinosaur fossils

 Auyuittuq National Park: The land that never thaws.

 Canada's first national park located north of the Arctic Circle

 Set up as a national park reserve in 1976

 Vegetation is sparse, land-based wildlife is not abundant, the coast is home for millions

of seabirds

 85% of the area is ice, rock and mountain

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II.3 Nationality characteristics

Informality

 Casual in dress and language:

 No strict dress codes in the workplace (unless you work in a bank or law office)

 Don’t flash expensive shoes, accessories, etc

 Clothes are informal to casual

 First-name basis is the norm even seniors or superiors

 Address them by Mr./Mrs./Ms or Dr at first meeting

 First-name basis is the norm

Order and space

 Keep away from discussions of salary, family life, weight, religion and other personaltopics

 Ask permission before using anything that is not yours

 Disruptive behavior: cutting in line, speaking out of turn, shouting, talking loudly…

 Inviting guests over isn’t that common either

 Have a meeting in a public place like a restaurant or a coffee shop

 Decorum is part of keeping order and respecting other people’s space

Individualistic yet community-oriented

 Contributing to the betterment of the community is a priority

 Get involved by volunteering, donating, and by generally maintaining pride andaffinity for their community

 Highly aware of their responsibility to the community

 Punctuality is a sign of respect.

 Arrive on time or at least 5-10 minutes earlier

 Deadlines are taken seriously

 Telephoning people in the very early morning or very late night = rude and disruptive

 Punctuality is a sign of respect

Respect

 Apologizes despite not being at fault

 90% of Canadians aged 18-25 will immediately apologize if a stranger bumps intothem

 Manifests through politeness, punctuality, tolerance and social order

 Talk about a person’s looks, beliefs, age, gender and status = Harassment.

 Openly disagree, but tactfully

 Clear and direct, not to “beat around the bush” and speak up for yourself

Agreeable

 Complain usually about the weather

 Few occured argument

 Satisfied with lives

(Higher level of life satisfaction than Americans, scoring 7.4 out of 10, versus 7.0 inthe U.S)

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 Ontario is business-like and conservative.

 Western Canada (Alberta, Manitoba and Saskatchewan) are open and friendly

 British Columbia is unconventional and progressive

 Quebec is distinct and autonomous

 The North (Yukon, the Northern Territories and Nunavut) has a strong pioneer spirit

Love for the environment

 Appreciate nature and revel in camping

 Maintain their parks and open spaces

 Adopt and follow environment-friendly policies

 Strong pride in their rich and bountiful resources

 Have deep-seated respect for the environment

Early meal and snack throughout the day

 Have a meeting with dinner between 5 p.m to 6 p.m

 Start eating lunch before noon and to be done with supper long before 7 p.m

 Tend to snack

 Have a snack before going to bed ( sleep late)

II.4 Culture

II.4.1 The maple leaf

 A symbol of Canada

 Symbolizes strength, nature, culture, ethnicity and history:

 Discovered the food properties of maple sap (1700)

 Help to beautify the landscape

 Contribute valuable wood products

 Viewed as a tree that rewards labour and perseverance

 Evokes the history of early Canadians able to “tame” the wilderness for their ownbenefit

 Shapes instantly recognizable and easy to remember

 Show an unassuming, neutral symbol that posed no threat to his or her identity orinterests

 Symbol of strength and endurance

 Is simply easier to draw

 Red colour, one of Canada’s national colours (the other is white)

 Acer - scientific name for the Maple tree, comes from Latin ǎcěr which means “sharp”,making reference to the sharpen tips of its leaves

II.4.2 Cuisines

 Three standard meals a day includes breakfast, lunch and dinner

 Breakfast:

- Skipped or half-hearted meal because morning tend to be rushed

- Usually eggs, fried pork sausages or bacon, fried or deep-fried potatoes,toasted bread, pancakes (or French Toast) and syrup, cereals, or hot oatmeal

- For those in a rush, may only consist one of above

 Lunch:

- Often a light meal

- Tend to be portable or easy to make, such as sandwiches, soups, or salads

- On occasions when more time and effort is available, can be large as dinner

 Dinner:

- Almost always the largest and most well-prepared meal

- Usually feature a large meat entrée( chicken breast, steak, pork chop, hamburger, orground beef) with cooked vegetables( carrots, peas, green beans, cauliflower, broccoli,

or corn), and a grain or starch-based “side” (rice, pasta, potatoes, or bread)

 Meat plays a key role in all three formal meals, especially dinner should have somespecial and large meat portion.

 Famous food:

 Poutine:

- Consists of french fries and cheese curds topped with light-brown gravy

- Originated in Quebec in the 1950s

- The best spot to get poutine is in Montreal

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 Beavertails:

- A thick piece of deep-fried dough, shaped to resemble real beaver tails and are oftentopped with chocolate, candy, and fruit

- A famous trademarked treat made by a Canadian-based chain of pastry stands

- Gained White House recognition during U.S President Barack Obama's 2009 trip toOttawa

 Butter tarts:

- Popular around the holidays and Christmas time

- Consist of butter, sugar, syrup and eggs filled into a pastry crust, often includes eitherraisins or nuts

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 Nanaimo bars:

- Taking their name from the city in British Columbia

- Consist of three layers: a crunchy base featured graham cracker crumbs and choppednuts, a custardy middle part, and a chocolate top

- Some have icing in the middle, mint, mocha, or peanut butter flavors

- In 1953, a cookbook was published with what’s believed to be the first recipe underthe name “Nanaimo bar.”

gotten its name from the vessel it’s baked in

- Typically filled with ground pork, beef or veal and a sprinkling of herbs and spices,though ground fish is used in some coastal towns

- Commonly consumed on Christmas and New Year, though Quebec grocery stores keep

it stocked year-round

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 Maple syrup:

- Quebec is the largest producer of maple syrup in the world, accounting for about 75 to

80 percent of the supply

- A classic sweet topping on pancakes and waffles

- Can be illegal in some contexts, also a sensitive matter.

- Most consider their sex lives a very private matter

- Sexual harassment makes others feel uncomfortable or vulnerable

 Religion:

- Different religious beliefs, like political beliefs

 Reflect different opinions about life and society

- People don’t like to be judged

 Religious views are rarely discussed openly in public

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 Number to avoid:

Thirteen: considered a bad omen

 Avoid using this number or planning important events, especially on Friday 13th

 Some hotels skipped 13 when numbering the rooms or the floors

 Parking lots or storage units don’t have a 13th floor, apartment or locker

 Reasons:

- Christ’s death: betrayal of 13th student

- Remark for devil day: Knight Templar prisoned, ìnlicted

- Adam and Eva’s deportation from heaven

 Gifts to avoid:

White lilies or chrysanthemums (associated with funerals)

 Behaviours to avoid:

 Walking under ladders: Ladder leaning against the wall forms a triangle

 Going through it would destroy its balance, knock down a carpenter and a bunch ofconstruction tools

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 Opening an umbrella inside: brings bad luck

Because:

- It may “raining" down on you

- A disrespectful act angered the sun god (used for protection from the hot rays of thesun)

- Dangerous to open, could pose a danger to people and objects nearby (built with hardmetal spokes and spring triggers)

 Returning the clean vessel: someone brings you a plate of food

 Return the vessel dirty (washing it will bring bad luck to the household)

 Breaking a mirror: brings seven years bad luck.

- When looking in a mirror, the image you see represented soul

 So brake a mirror, also brake your soul

- Life "renewed itself every seven years”

 So brake a mirror, soul broken, but luck would change after seven years

 Elbows on the table while eating: considered rude

 Eating with an open mouth or talking with a full mouth: Considered gross

 Yawning: Considered rude if it isn't covered by a hand

 Pointing or staring at strangers: Considered rude and a form of leering

 Sneezing: say “excuse me” following a sneeze, while anyone says “bless you” as asign of sympathy

 May use index finger once in a while to point at objects, but not to use it all the time

 Avoid making the "V" sign with fingers, some people might be offended by it

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II.4.4 Festivals

 Celebration of Light, Vancouver:

 Called Symphony of Fire in the past

 First organized from July 25th to August 5th in 1990

 Fireworkslight up the skyalong withan accompanying music festivalfor three nights

 Held at the end of Julyin Vancouver, British Columbia, Canada

 The largest live event in British Columbia and the longest-running offshore fireworksfestival in the world

 Entrance is free, and the festival also features live music on two stages and a wideselection of food trucks