The lecture includes: Selfawareness +Selfawareness and professional development +Selective self perception + Through the Johari window Managerial learning and development + The nature of managerial learning and development + The experiential learning cycle + Learning styles
Trang 21 Self - Awareness
1.1 Self-awareness and professional development.
According to Goleman, 1998, self awareness can be an invaluable tool
for self development in several ways.
• Self awareness motivates change.
All workplace competencies (sufficiency of skills and experience) are learned habits – as learn to improve ourselves – if we are deficient (lacking) in one or another, we can learn to do better.
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1.1 Self-awareness and professional development.
• Self awareness implies openness to feedback
In general, external feedback is the more accurate predictor of actual job
In general, external feedback is the more accurate predictor of actual jobperformance
• Self awareness includes knowing one’s strengths and weaknesses and approaching work accordingly.
Managers can function more effectively and less stressfully by making allowances fortheir underlying (basic / original) personality traits and type preferences
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1.1 Self-awareness and professional development.
• Self awareness enables self control.
Recognizing how events and circumstances ‘trigger’ (activate / produce) unhelpful
Recognizing how events and circumstances ‘trigger’ (activate / produce) unhelpfulbehaviors enables us to be more intentional about generating alternative, and morehelpful, responses
• Self awareness helps us to identify, manage and appreciate difference.
We can utilize the complementary strengths of others and manage the potential forincompatibility If we are aware of our values, attitudes and perceptions, we will be
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1.1 Self-awareness and professional development.
• Self awareness helps us to clarify our values and goals.
We will be more motivated, intentional and congruent (matching) in our behaviors
We will be more motivated, intentional and congruent (matching) in our behaviors
1.2 Selective self perception
• Self image – the mental picture we have of ourselves – is influenced by:
How we see ourselves, what we think of our appearance, behavior, attributes, etc
The reactions we get from other people and the conclusions we draw from thosereactions about the sort of person we are
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1.2 Selective self perception
• Self image – Cont’d…
How we would like to be (and see ourselves) – our ‘ideal self image’ –
How we would like to be (and see ourselves) – our ‘ideal self image’ – and how we would like others to see us.
The culture of our family, organization, society , which determines the values we attach to particular attributes (characteristics).
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1.2 Selective self perception
• Self – image is highly subjective (personal / illusory).
there will be areas of our personality and behavior that we are not
there will be areas of our personality and behavior that we are not aware of, and may not wish to become aware of These ‘blind spots’
may be created by seeing only what we expect to see and ignoring inconsistent information, or by seeing only what we want to see and ignoring dissonant (disagreeing) information.
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1.2 Selective self perception
• Self – image is highly subjective – Cont’d…
many of its components will be loaded with value judgments: whether
you see yourself as an attractive or good person, how you rate your abilities and so on.
Since self-image is highly subjective and selective, and its influence on behavior is largely subconscious, the checking of our self perceptions
is vitally (very / truly) important
Trang 91 Self - Awareness
1.3 Through the Johari Window
Johari Window is a useful framework for looking at
matrix: the horizontal axis representing what is
represent what is know-unknown to others
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1.3 Through the Johari Window – Cont’d…
• Some behaviors are obvious to you and to others: these are your public
behaviors.
they can be used in interpersonal interactions since both parties are able toperceive and take them into account
• Things you are aware of in yourself, but do not communicate to other people
are hidden behaviors.
they limit interpersonal interactions since they create potential formisunderstanding and neglect opportunities for feedback
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1.3 Through the Johari Window - Cont’d…
• Behaviors are obvious to others, but yourself are not aware of are blind
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1.3 Through the Johari Window - Cont’d…
• The process of developing self awareness involves:
reducing unknown behaviors, by bringing them into your awareness through
reducing unknown behaviors, by bringing them into your awareness through
self – observation, reflection and assessment.
reducing blind behaviors of others’ perceptions of you through feedback
seeking
• Managing hidden behaviors
through self – disclosure to others, as relevant to the requirements of theinteraction and appropriate to the level of trust and intimacy in the relationship
Trang 142 Managerial learning and
development 2.1 The nature of managerial learning and development
• Managers’ own responsibility for identifying and satisfying their learning
needs
• competence-based (skills and knowledge) training allowing individuals to
identify and take advantage of learning opportunities in the work-place.
• experiential learning rather than knowledge-based curricular
• Continuous-self development, aimed at personal competence and
employability rather than job-specific performance improvement
Trang 152 Managerial learning and
development
2.2 The experiential learning cycle
• Self-development approach based on increasing self-awareness takes these
elements into account by giving you flexible competencies and approaches which allow you to
set your own life and career-relevant learning and problem-solving goals.
set your own life and career-relevant learning and problem-solving goals.
plan to exploit development opportunities in your work place
apply the experiential learning cycle to utilize any experience or action as
a learning opportunity
incorporate theoretical knowledge reflection, practice and application for effective competence development
practice balanced learning habits and skills which will enable on-going
development throughout your lifetime.
Trang 162 Managerial learning and
development
2.2 The experiential learning cycle
Stage 1 Having an experience experience
Stage 2 Reviewing the experience
Trang 172 Managerial learning and
‘I’ll try anything once’
• Involve fully in new experiences
• Open-minded, enthusiastic about newthings
• Easy to get bored by long term implementationand consolidation
Learn best from activities which:
• Present new experiences/problems
• Involve short ”here and
• now” activities
• Offer excitement dramaand variety
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development
2.3 Learning styles – Cont’d…
Styles Characteristics Learning preferences
Activist • Easily get involved with Learn best from
Activist
‘I’ll try anything once’
• Easily get involved with others, but tend to centre activities on themselves
Learn best from activities which:
• allow them to generateideas without constraints
of structure or feasibility
• challenge/throw them in
at the deep end
• involve them with other people
Trang 192 Managerial learning and
development
2.3 Learning styles – Cont’d…
Styles Characteristics Learning preferences
Activist
‘I’ll try anything once’
Learn least from activities which
• Involve passive roles and processes of structure or feasibility
• Don’t allow involvement
• Require the handling of
“messy” data
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development
2.3 Learning styles – Cont’d…
Styles Characteristics Learning preferences
Activist
‘I’ll try anything once’
Learn least from activities which
• Involve precise instructions, repetition(practice) and ‘theoretical’ concepts
• Require follow-up or attention to detail
Trang 212 Managerial learning and
development
2.3 Learning styles – Cont’d…
Styles Characteristics Learning preferences
Reflector • Like to stand back to Learn best from
Reflector
‘look before you leap’
• Like to stand back to observe and ponder new experiences
• Prefer to consider all angles and implications
• Analyze all available data before reaching any
conclusion and making any moves
Learn best from activities which
• Encourage observation and reflection
• Allow them to stand back from events
• Allow them to think before acting
• Involve painstaking
Trang 222 Managerial learning and
development
2.3 Learning styles – Cont’d…
Styles Characteristics Learning preferences
Reflector • Adopt a low profile Learn best from
Reflector
‘look before you leap’
• Adopt a low profile
• Take a back seat in meetings and discussions
• Have a slightly distant, tolerant, unruffled air
Learn best from activities which
• Offer an opportunity for review
• Help them to exchange views with others without risk, with structure
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development
2.3 Learning styles – Cont’d…
Styles Characteristics Learning preferences
Reflector Learn least from
Reflector
‘look before you leap’
Learn least from activities which
• Force them into the limelight (public eyes)
• Require action without warning/planning
• Give insufficient data
• Give analyzed practical instructions
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development
2.3 Learning styles – Cont’d…
Styles Characteristics Learning preferences
Theorist • Keen on basic assumptions Learn best from activities
Theorist
‘if it’s logical it’s good’
• Keen on basic assumptions principles , theories, models, and systems thinking
• Detached and analytical
• Display rationally or logic
• Have clear purpose and structure
• Allow
Trang 252 Managerial learning and
development
2.3 Learning styles – Cont’d…
Styles Characteristics Learning preferences
Theorist Learn least from
Theorist
‘if it’s logical it’s good’
Learn least from activities which
• Have no context of apparent purpose
• Emphasize emotions or feeling
• Involve ambiguity and uncertainty
• Require them to act or
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development
2.3 Learning styles – Cont’d…
Styles Characteristics Learning preferences
Theorist Learn least from
Theorist
‘if it’s logical it’s good’
Learn least from activities which
• Skim the surface of the subject
• Lack theoretical or evidential support
• Appear shadow or gimmicky
• Involve them with people with less intellectual styles
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development
2.3 Learning styles – Cont’d…
Styles Characteristics Learning preferences
Pragmatist • Try out ideas, theories and Learn best from activities
Pragmatist
‘if it works it’s good but
there is always a better
• Relate to work problems
• Offer techniques with obvious practical applications
• Allow practice with coaching from a credible expert
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development
2.3 Learning styles – Cont’d…
Styles Characteristics Learning preferences
Pragmatist Learn best from activities
Pragmatist
‘if it works it’s good but
there is always a better
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development
2.3 Learning styles – Cont’d…
Styles Characteristics Learning preferences
Pragmatist Learn least from
Pragmatist
‘if it works it’s good but
there is always a better
Trang 30Fig 18.3 The learning cycle with learning styles
Source: Honey and Mumford (1992)
Having an experience
Reflector
Stage 2 Reviewing
Theorist
Stage 3 Concluding Planning the next steps
Trang 312 Managerial learning and
development
2.2 The experiential learning cycle
• Self-development approach based on increasing self-awareness takes
these elements into account by giving you flexible competencies and
approaches which allow you to
set your own life and career-relevant learning and problem-solving goals.
set your own life and career-relevant learning and problem-solving goals.
plan to exploit development opportunities in your work place
apply the experiential learning cycle to utilize any experience or action as
a learning opportunity
incorporate theoretical knowledge reflection, practice and application for effective competence development
practice balanced learning habits and skills which will enable on-going
development throughout your lifetime.
Trang 322 Managerial learning and
development 2.4 Using learning styles in your development planning
• Honey and Mumford suggest 2 strategies
Seek activities which suit your preferred style
Seek activities which are not suited to your preferred style
Seek activities which are not suited to your preferred style
Trang 333 Developing Self Awareness
Formulating
conclusion within evaluation of the strengths and behaviors in
To be used as a framework for development
Trang 34Two types of outline approach
Trang 353.2 Observation and Description
3 Developing Self Awareness – Cont’d…
Trang 36Observation and description should focus on:
External of an interpersonal
interaction:
* what you see and hear
Your own Internal :
* your thoughts: what
was going through
3 Developing Self Awareness – Cont’d…
* what you see and hear
* what did each party do and
say, and how?
was going through your mind?
* your feelings: what
emotions were u experiencing?
* your intentions and
inclinations: how you
wanted to behave?
Trang 385 It should always be considered alongside other information: feedback, personal reflections on experiences, etc…
Make sure you understand fully what questionnaire terminology means.
6
Trang 393.4 Feedback
Feedback is simply communication which offers information to an
individual or group about how their behaviors is perceived by the feedback-giver and how it affects him or her
3 Developing Self Awareness – Cont’d…
The purpose of feedback is to help people learn by increasing their awareness of what they do, how they do it and its impact on other people.
Trang 40There are two main types of feedback :
Motivation feedback: is used to reward and reinforce positive behaviors
and performance by praising and encouraging the individual.
To increase confidence
3 Developing Self Awareness – Cont’d…
Developmental feedback: is used to help the individual to identify what
needs to be changed and how this might be done.
To increase competence
Constructive feedback Constructive feedback: to widen options and encourage development Feedback about undesirable behaviors and their effects, given skillfully
Trang 413.5 Reflection
Reflection gives conscious awareness meaning and helps to evaluate our
behavior and impact on other
3 Developing Self Awareness – Cont’d…
Trang 42Select areas for reflection and
evaluation
Gathering data
Critical incidents:
identify a pattern of behavior which does
or does not appear to be effective in
helping you achieve your aims.
specific incidents which highlight a given
behaviors
Examination
of goals
Impressi on
consider outcome or objective which you are or are
not (yet) achieving effectively and identify the
behavioral strategies.
feel generally satisfied or dissatisfied
Trang 43Explore
Trang 44Incorporate relevant theoretical
What you might need or be able to do
differently for better outcome
theoretical concepts
Trang 463.6 Self evaluation
Summaries conclusion
3 Developing Self Awareness – Cont’d…
• Indentify specific behaviors which you perceive to be strengths and limitations:
in given context and
in light of your desired outcomes