RECOMMENDATIONS TO IMPROVE FREIGHT FORWARDING PROCESS IN DH LOGISTICS HAI PHONG BRANCH

MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAININGVIETNAM MARITIME UNIVERSITY STUDENT NAME: NGUYEN THE MANH DISSERTATION GLOBAL STUDIES AND MARITIME AFFAIRS RECOMMENDATIONS TO I

MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING

VIETNAM MARITIME UNIVERSITY

STUDENT NAME: NGUYEN THE MANH

DISSERTATION GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATIONS TO IMPROVE FREIGHT

FORWARDING PROCESS IN DH LOGISTICS - HAI PHONG

BRANCH

VIETNAM MARITIME UNIVERSITY

STUDENT NAME: NGUYEN THE MANH CLASS: GMA 02

DISSERTATION GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATIONS TO IMPROVE FREIGHT

FORWARDING PROCESS IN DH LOGISTICS – HAI PHONG

BRANCH

Supervisor: Doan Trong Hieu

Division: Economics of International Trade

HAI PHONG – 2015

In the present age, industrialization and globalization are gradually becoming a trend

in all over the world, this thing have been created many potential chances fordeveloping nations including Vietnam in the relationship between nations nowadays,economic becomes the most important factors to be discussed Foreign trade is theway that Vietnam must be focus on since joined the WTO In addition, with the

“Trans-Pacific Strategic Economic Partnership Agreement (TPP)” was successfullynegotiated in October 2015 between 12 countries including Vietnam that make importand export activities become more vigorous than ever So promote and priorities forthe export and import to create a competitive advantage is essential Therefore,forwarding services in Vietnam develop increasingly powerful It has led tocompanies frequently identify human resources

Vietnam Maritime University is a university that resonates in the training humanresources in the maritime sector as Maritime economic, navigation So I had theopportunity to study and acquainted about export and import factor During times Istudy in Vietnam Maritime University, I had a chance to internship at DH Logistics –Haiphong branch, one office of DH Logistics Co.,Ltd in the northern of Vietnam DHLogistics limited company is a company which specialized in road transportation,forwarding process, import and export from Vietnam to other country surroundingarea Now, I would like to present my dissertation about recommendations to improvecontainer forwarding services at DH Logistics – Haiphong branch

I also want to give my thanks to the general director and all the staff of DH Logistics who allowed me to practice at the company

I declare that this report is my own unaided work It has not been submittedbefore

If violated, I am solely responsible for and bear the punishments of the Institution andUniversity

Student Name and Signature

Nguyen The Manh

Firstly, I would like to express my sincere gratitude to my advisor M.S Doan TrongHieu for the continuous support of my dissertation study and related research, for hispatience, motivation, and immense knowledge His guidance helped me in all the time

of research and writing of this thesis I could not have imagined having a betteradvisor and mentor for my study

TABLE OF CONTENTS

Preface i

Table of Contents ii

List of Symbols, Abbreviations iii

List of Tables and Graphs iv

List of Figures v

INTRODUCTION 1

CHAPTER 1: LITERATURE REVIEW 2

1.1 Freight forwarding services 2

1.2 Freight forwarder 2

1.3 Forwarder responsibility and rights 2

1.4 Forwarder liability 3

1.5 Legal basis framework 4

1.6 Related documents in freight forwarding services for import and export cargoes 6

1.7 FCL and LCL 9

1.8 Freight forwarding general process 9

CHAPTER 2: THE SITUATION OF FREIGHT FORWARDING PROCESS IN DH LOGISTICS CO,.LTD – HAI PHONG BRANCH 13

2.1 Introduction about DH logistics – Hai Phong branch 13

2.1.1 Foundation and development of DH Logistics 13

2.1.2 The organization of DH Logistics – Hai Phong Branch 14

2.1.3 Function and scope of work in DH Logistic 16

2.1.4 Business result from 2012 to 2014 19

2.2 The situation of freight forwarding process in DH Logistics Co,.Ltd – Hai Phong Branch 20

2.2.1 For FCL cargoes 21

2.2.2 For LCL cargoes 29

CHAPTER 3: RECOMMENDATIONS TO IMPROVE FREIGHT FORWARDING PROCESS IN DH LOGISTICS CO.,LTD – HAIPHONG BRANCH 35

3.1 SWOT (Strength, weakness, opportunity, threat) 35

3.2 Recommendations 37

3.2.1 Improving advertisement as well as relationships with customers 38

3.2.2 Expanding business network 38

3.2.3 Search and enhance staff quality 39

3.2.4 Expanding in become shipping agents 40

Conclusion 42

Reference / Bibliography 43

Vietnam Automated Cargo Clearance SystemContainer Freight Station

Twenty Equivalent UnitEquipment Interchange Receipt

LIST OF TABLES

TABLE 1.1: Number of import container from 2012 to 2014 in Haiphong branch 19TABLE 1.2: Number of import container in 2014 of Haiphong branch 20TABLE 3.1: An overview of logistics in Vietnam 37

LIST OF FIGURES

FIGURE 2.1: FCL cargoes export process 21FIGURE 2.2: FCL cargoes import process 26 FIGURE 2.3: LCL cargoes export process 29FIGURE 2.4: LCL cargoes import process 32

INTRODUCTIONThe important of the topic

Nowadays, economic integration increased rapidly bring opportunities to enhanceexports and imports more than ever With the development of foreign trade,logistics services also expanding in both quality and quantity terms and it plays animportant role in the transport of goods In Vietnam, foreign trade play an importantrole in the development of the economy and it makes the relationships betweenVietnam and other nations become closer Understand the important of forwardingservices, I would like to choose the topic: “recommendation to improve freightforwarding process in DH Logistics - Haiphong branch” to write in this dissertation

Research Structures

1 Introduction

2. Chapter 1: Literature review

3. Chapter 2: the situation of freight forwarding process in DH Logistics

Co,.Ltd – Hai Phong branch

4. Chapter 3: Recommendations to improve freight forwarding service in DH Logistics Co.,Ltd – Haiphong branch

5 Conclusions

Research Object

This research is not only about learning in DH Logistics Co.,LTD – Haiphongbranch but also clarifying the cargo forwarding activities, the current status of LCL/FCL cargoes activities at DH Logistics Co.,LTD – Haiphong branch Then point outthe strength, weakness, opportunities and threat of the company in their activities,and in the last part is the recommendations for DH Logistics

Research Scope-subject

Research Subject: recommendation to improve freight forwarding services in DHlogistics Co.,LTD - Haiphong branch

Research Scope: The reality and current status of freight forwarding services in

DH logistics Co.,LTD - Haiphong branch

Research Method

Analysis: Collecting data in many ways In this research, I use two ways to collectdata and evaluate the activities of the company are interviewing company’s staffsand comparisons numbers from annual reports From that, making evaluations andrecommendations about company activities

 Interviewing directly company’s staffs

 Comparisons numbers in a period of 3 years (from 2012 to 2014)

 Observation from actual cases

CHAPTER 1: LITERATURE REVIEW

1 Freight forwarding services

In the present age, the globalization help cargo from a countries can go around theworld However, to transport cargo to another nation take many step Therefore,forwarders was found to organize the process of transportation and finish all thedocuments related

According to FIATA (French: Fédération Internationale des Associations deTransitaires et Assimilés), "forwarding service is defined as any kind of servicesrelated to transportation, consolidation, warehousing , loading, packing ordistribution of goods as well as consulting services related to the above services,including customs issues, finance, insurance, billing, collecting documents related.”

In Vietnam, Forwarding services was appear first time in the Commercial Law in

1997 In the article 163 of Vietnam Commercial Law 1997, forwarding services isdefines as a commercial activity Which the forwarders receive cargoes, organizethe types of transportations, warehousing, finish all the documents and relatedservices, packaging, loading and unloading… from the consignors to theconsignees

2 Freight forwarders

Freight forwarders or forwarders, forwarding agent is the person who conduct theforwarding services According to FIATA, "forwarder is the person whoendeavored to goods transported under trust contract and act for the benefit of thesettler The forwarder also responsible for all the services related to forwardercontracts as storage, warehousing, customs procedures, cargo check”

The forwarder can be ship owner (as ship owners on behalf of shippers performforwarding services), the shipper (when shippers undertakes work themselves itsfreight forwarding), the company handling or warehouse, freight forwarder or anyother professional person have business registered freight forwarding services

3 Forwarder responsibilities and rights.

In article 167 of Vietnam Commercial law, forwarder have the right to:

- Forwarders have the rights to get wages and other reasonable income

- Fully implement their obligations under the contract

- In the course of executing the contract, because of the legitimate interests ofcustomers, forwarder can perform in a difference way from the directed bythe client, they have to notify to customers as soon as possible

Besides, there are some responsibilities that forwarders have to follow in article 167

of Vietnam commercial law:

- After contracting, if forwarders cannot follows the require of customers, theyhave to notify to customer immediately

- Forwarder must perform their obligations in a reasonable time if the contract

do not have the agreed on the time and obligations with customers

o If forwarder is an agent, they have to response to the mistake such as:

- Incorrect delivery instructions

- Shortcomings in purchase cargo insurance although there have beenguidance

- Shortcomings in customs procedures

- Transporting cargo to the wrong place

- Do not follow the necessary procedures of re-export or no refund

- Delivery but not collect money from the consignee

- Responsible for the damage caused to 3rd party in their activities, but notresponsible for the damage that caused by the 3rd party

o If forwarder is a carrier:

- Responsible for providing the services that customers demand

- Responsible for the damage that caused by 3rd party (the people thatforwarder hire to perform the contract with customer)

4 Forwarder liability

- The Liability of forwarder as forwarding agent:

Depending on the function of the forwarder, they have to responsible for:

- Delivery improper instructions

- Delivery to wrong receiver

- Delivery without collecting from the consignee

- Failure in purchase insurance for the goods despite instructions

- Failure in make customs procedures

- Transporting goods to the wrong place regulations Delivery withoutcollecting from the consignee

Liability to customs

Most of the nations that the person perform customs declaration must be responsible

to the customs authorities about compliance with customs regulations on the right todeclare the quantities and values commodity name to avoid losses to thegovernment If violated these rules, the forwarder will be fined but the fine was notreclaim from the customer

Liability to third parties

Forwarders have to responsible to third party about:

+ Loss of material assets of third parties and the consequences of such loss

+ The third party injury or illness and the consequences of that

- Liability of forwarder in entrustment contracts:

The forwarders often act as entrustment contracts when collecting the LCL cargoes.Therefore, the forwarders must response for the loss of people's assets and the thirdparty that the forwarder caused

5 Legal basis framework

The allocation of import and export goods should be based on a legal basis fromboth international and Vietnam legal

- National law:

Maritime Code of Vietnam's first State Council promulgated in 1990 replacing theprevious bylaws (government declared 1977 to 1982 the territorial waters of width,Decree 30 / CP dated 29/01/1980 on the regulation on foreign vessels operating inthe waters of Vietnam), marking a new step in the process of codification ofmaritime law

In 2005, Congress enacted the Maritime Law No.40 / 2005 / QH11 substitution ofmaritime law in 1990, finishing more than the legal relations arising from maritimeactivities, including the provisions on ships, crew, port, maritime channels,maritime transport, safety and maritime security, civil liability of ship-owners,general average, resolve maritime disputes, prevent environmental pollution andother activities related to the use of sea vessels for purposes of economic, cultural,social, sports, public service and scientific research Code is built on the basis ofstudies prescribed by the law and international conventions related to marine as 24

of the Convention of the International Maritime Organization, 05 of the UNConvention - the rules of CMI and 03 of the UN Convention - UNCITRAL rules,

03 of the UN Convention - the rules of UNCTAD, 18 of the Convention of theInternational Maritime Commission (Brussels) (basically making Code provisionssimilar to the Hague-Visby Rules and Hamburg Rules 1978 1968 is theinternational conventions relating to Bills of Lading) in 2006, the VN Officiallyrecognized companies that contained Favorable Convention for ships to enter portsconditions END_SPAN (FAL- 65) Decree 140/2007 am also adjusted LogisticsActivities and Decree 87/2009 / ND-CP about the Multimodal transport areimportant, legal basis and freight logistics that Impacts on forwarding services inVN

Some forwarding principles in Vietnam.

- The allocation of import and export goods at the port due to port conducted on thebasis of contracts between shippers and shippers who are entrusted with the port.

- For those goods not through the port (no storage at the port), it could be duedirectly entrusted with the carrier (ship) by shippers or shippers who are recognized(new regulation from 1991) In that case, shippers or shippers who are entrusted tothe direct cost to the carriers and only deals with the port about loading andunloading sites, payment of related expenses

- The loading and unloading of cargo within the port due to port implementation Incase owners wish to take the means to unloading must agree with the port and paythe fees and expenses related to the port

- When receiving the goods entrusted to exporting ships, port of loading by the rightmethod of delivery by that method

- Port is not responsible for the goods when the goods were out of warehouses andports

- When receiving goods at the port, the shippers or consignees must present thevalid documents identifying the right to receive goods and to receive a continuum in

a certain time goods voucher For example, the original bills of lading, letter ofrecommendation by the agency

- The delivery may be performed by shippers (directly) or ports (follow trustees)

- International law:

The UN Convention on Contracts for the International Sale of Goods (CISG, theVienna Convention in 1980) is a treaty that provides for a sale of goods lawinternationally agreed As of August 2010, it was ratified by 77 countriesaccounting for a significant proportion of world trade, making it become one of theinternational law the most successful uniform Benin is the most recent stateratifying convention CISG allows exporters to avoid the problem of choosing law,CISG provide "acceptable content rules which the contracting parties, courts andarbitrators may be based on"

CISG was developed by the United Nations Commission on International TradeLaw (UNCITRAL), and was signed in 1980 CISG sometimes known as the ViennaConvention (but not to be confused with the Other agreements were signed inVienna) It operates as a multilateral treaty on January 1, 1988, after being ratified

by 11 countries CISG has been regarded as a success for UNCITRAL, because eversince the convention was adopted by the country in many different geographicalareas, each stage of economic development and all legal systems law, social andeconomic big " The country has ratified the CISG is mentioned in the treaty as"The Contracting States " Unless excluded by the terms of a contract expressed, theCISG is considered to be incorporated into (and replace) any domestic law does notapply if a transaction concerning goods between parties from different Contracting

States Among the conventions of uniform law, CISG has been described as having

"the biggest influence on the legislation on cross-border trade in the world"

CISG has been described as a great legislative achievements, and "internationaldocument the most successful so far," the law of international sale of goods unified,partly because of the flexibility Its operation allows countries signing the optionalexception for a certain number of terms This flexibility is helped to persuadecountries with different legal traditions register a different uniform regulations.Some countries have signed the CISG has declared and dedicated some provisionscovered by this Convention, although the vast majority - 55 of the 76 countriespresent signed - has opted Convention without any specific terms yet

Another international regulation is Incoterm 2010 standard interpretation of tradeterm in International Chamber of Commerce This basis defines the right, risk andobligation clearly between consignee and consigner in international trade

6 Related documents in freight forwarding services for import and export cargoes

Freight forwarding services by sea requires a lot of vouchers The classifieddocuments have important implications in the management and use documents Forsimplicity and ease of navigation, we can be divided into two categories:

- Export voucher:

When exporting goods by sea, forwarder is entrusted by the consignor for careabout their cargo from customs clearance until cargo are loaded onto the ships Thedocuments used in this process are as follows:

 Customs documents:

a Customs declaration

Customs declaration is a document that are declared by shippers or carrier toproduce to the customs authorities before the goods or vehicles export or importthrough the national territory

International practices and Vietnamese law stipulates the customs declaration ismandatory for export or import vehicles through the national gate All violations asundeclared or dishonest declared will be handled under existing laws

b Foreign trade contracts

The foreign trade contract is an agreement between the involved parties thatheadquartered are in different countries, according to which the exporter is obliged

to transfer to importer a certain property called cargo Importer are obliged toreceived goods and pay for the purchase

c Certificate of business registration and certificate of businesses registration code

Previously businesses Import Export must submit import-export business license(type 7 digits) that provided by the Ministry of Trade Now all businesses meetcertain conditions (legal, capital ) that have direct export rights.

d Cargo list

Cargo list is the detailed documentation of goods in shipments It creates favorableconditions for the inspection of goods Also it has additional effects for the invoicewhen the shipment includes many kinds of different name and the different levels

 Vouchers for ports and ships

Being entrusted by the shippers forwarder contact to ports and ships to trackhandling goods processes The documents used in this phase include::

- Ship’s stowage plan

a Instruction queue:

This is indicative of the shipper for shipping companies and port authorities,companies handling, provide full details about the goods to be delivered to port forloading on ships and the necessary instructions,

c Bill of Lading

Bill of lading is a transportation document seaborne goods by the carrier or theiragents for the consignor after the goods are loaded onto ships or after receipt ofgoods for loading

Bill of lading is an very important, fundamental transport document about theoperations of the consignor to the carrier, the consignor to the consignee It acts as aproof of commodity exchanges, a evidence of the contract of carriage

The manifests provided statistics on exports and imports and is the basis for thetransport company (ship) used for comparison at unloading

Upon receipt of the registered freight sent by shippers, the staff captain moderationqueue mapping will aim to use rationally the chamber, cellar row on the ship duringthe balance transport

b Commercial invoice

After delivery export cargo, the exporter must prepare a commercial invoice It isthe request of the seller requires the buyer to pay the amount they have beenrecorded on the invoice

c Packing list

The packing list is the inventory for all the goods contained in a shipment Thepacking list is used to describe how to package goods such as parcels are divided

into many packages, the type of packaging used, the weight of packaging,packaging size, the signs may on packing packing list is placed in the packaging

so that shoppers can easily find, also when in a bag attached to the outsidepackaging

e Insurance vouchers

Forwarder at the request of the exporter can buy insurance for the goods Insurancedocuments are the documents issued by the insurance agency for export and importunit for certifying the insured goods and proof of insurance contract Insurancevouchers is often used as an insurance policy or Certificate of Insurance

7 FCL and LCL

FCL: FCL is the abbreviation of the phrase "Full Container Load" is used in theshipping industry internationally for export and import goods for sea transport.This term is often used to describe an international maritime service designed forocean freight of the goods that an exporter, importer has exclusive use of a transportcontainer Dedicated marine loading (typically a 20ft container or 40ft) Containerfreight by sea usually are loaded and sealed at the base and then transported by acombination of sea, rail and / or road to last place

LCL: In the field of freight forwarding goods LCL abbreviation of the phrase: Lessthan Container Load This phrase describes how the transport of goods when thegoods are not enough to packing in an entire row of containers, so that it shouldmelding with some batches of the other shippers

Meanwhile, the company will combine retail shipments (LCL shipments), sort,classify and starred in the container, then arrange transportation from the port to thedestination port The combination packaging together so-called consolidation, orconsolidation

8 Freight forwarding general process

Export process:

Absolving: Enterprise must be licensed for export in competent authorities, askonce for multiple occurrences

Package:

LCL cargo: Shippers invite representatives of customs inspection, goods inspection,supervise the packing in a container of the carrier or the consolidation Aftercustoms lead-sealed container, shippers finish procedures for loading containersonto the ship and requests lading.

Customs procedures:

Open customs declarations:

The referral of the company (01)

Paper receiving profile (02) by the customs

Customs declaration of export goods: 02 originals form

Contract of sale: 01 copies

The commercial invoice and packing list: 02, 01 original and 01 copies

Registration customs declaration:

Green lane: exemption Check Profile and merchandise

Yellow lane: check Profile and exemption inspection of goods

Red lane: inspection of goods

level (a): check the entire shipment

Level (b): 10% shipment inspection

Level (c) 5% shipment inspection

After delivery container the work of forwarder are finished

Import process:

* If the original line (FCL)

- Upon receiving notice arrival (NOA), they shall bear the original bill of lading andreferral agency to shipping firms to take D / O

- Shippers carry D / O to customs registration procedures and checking goods(shippers may suggest putting the container fenders own warehouse or ICD forcustoms inspection of containers but must pay on time or they will be fined )

Customs procedures :

Customs declaration:

Documents from import customs declaration include:

The customs declaration Import 2 main selling

Foreign trade contract 1 copy

Commercial Invoice 1 original and 1 copy

Packing list 1 original and 1 copy

Lading 1 copy

The referral 1 original

Pay import duty:

VAT = Import tax + taxable value * tax rate (if such goods without excise tax)Import tax = volume or weight * taxable value * tax rate

To receive declarations:

Red lane: Check goods

Yellow lane: Check Tax, exempt goods inspection

Green lane: Exempt checking

-After Completing customs formalities, the owner must bring the voucher receiptalong D / O to the Office of the ships at the port to confirm D / O

- Get invoice and receipt

* If the LCL (LCL):

Shippers bring original bill of lading or waybill consolidation to shipping firms oragents of the consolidation to take D / O, then receive at regulations CFS and do thesame procedure as above

CHAPTER 2: THE SITUATION OF FREIGHT

FORWARDING PROCESS IN DH LOGISTICS CO,.LTD –

HAI PHONG BRANCH2.1 Foundation and development of DH Logistics

2.1.1 Foundation and Development.

Nowadays, when Vietnam are increasingly deep integration into the worldeconomy The trade exchange between Vietnam and other countries continue tothrive that lead to demand for logistics services also grow up At the same time,freight forwarding services increasingly present and demonstrate their importantrole in the process of implementing economic contracts traded

professional and career Hence the birth of the freight forwarding services company are necessities DH Logistics CO,LTD is one of them

International business name: DH LOGISTICS CO.LTD

Date founded : 13/10/2007

Logo of the company:

Slogan:"creating solutions, delivering results"

Main office : 3 & 4 floors No 5, Nguyen Khang, Trung Hoa Ward, Cau Giay

County, Hanoi, Vietnam

Telephone: +84 98 273 15 85

Website : http://dhlogistics.com.vn

Until now, after 8 year of development they were had some milestone:

- Established Hai Phong office(25/10/2010)

- Established Bac Ninh office(15/02/2011)

- Extending container transportation service(from 2011 to 2013):

o First step (until 2012), bought:

+ 10 tractors made in America

+ 20 trailers made in Vietnam (Standards: ISO 9001-2008)

o The second step (in 2013)

+ 20 tractors made in America

+ 40 trailers made in Vietnam (Standards: ISO 9001-2008)

- Established DH Trucking Hai Phong (2012)

- Established Dh logistics branch in Ho Chi Minh city(23/9/2013)

Recommendation to improve freight forwarding process in DH logistics-HP branch

2.1.2 The organization of DH Logistics.

- DH Logistics CO., LTD

Until now, DH logistics have 4 office and a trucking office in Hai Phong, Bac Ninh,

Ha Noi and Ho Chi Minh city In general, these offices have a same structure

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Recommendation to improve freight forwarding process in DH logistics-HP branch

- DH Logistics – Hai Phong Branch:

In the office of DH Logistics in Hai Phong, there are 7 departments, 22 staffs

and a manger Each department have their own duty

- Manager: A person who control all of the work in the office and have a

report about it every month

- Import department: Their duty is control and perform all of the import

service follows the request of customers as well as the import service that

they have This department have 2 parts: Import documents and import

customers The function of import documents is create bills, statistical

tabulation and exchanging information with other agents The function of

import customers is answer the questions of customers and notify to

customers about their cargoes

- Export department: Their duty is control and perform all of the export

service follows the request of customers as well as the export service that

they have This department have 2 parts: Export documents and export

customers The function of import documents is create bills, statistical

tabulation and exchanging information with other agents The function of

import customers is answer the questions of customers and notify to

customers about their cargoes

ii Nguyen The Manh – GMA 02 Page 15

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- Equipment department: Their duty is control the number and quality of the

container of the company Besides, they also provide container that followsthe request of customers

- Accounting department: Control all of the activities that related to the money

of the office (salary, bonus and other costs)

- Sales department: Contacting, searching customers and advertising the

company’s services to customers

- Customers service: delivery order, answer questions and support for clients.

2.1.3 Function and scope of work.

- Function of DH Logistic:

o Agent of ship owner.

Nowadays, company is the agent of some ship owners such as E Line AsiaCO,LTD, UCS/UNICARGO LINES CO,LTD:

- UCS/UNICARGO LINES CO,LTD: UNICARGO LINES is an shipping

company in China Through of offices covering the region, they provideliner, port agency services and other extensive range of related services Withover 10 years of experience in the shipping agency industry in China.UNICARGO LINES also offers dependable Liner services since 2011 as anNVOCC, today boasts of a well-knit network of across 10 countries servicewith a fleet of more than 1000 owned & leased Containers UNICARGOLINES service profile includes dedicated weekly inbound and outboundservices on the Consortia providing a direct dedicated weekly service from/to

on various common carrier feeder arrangements both FIO and CY/FO term

o Forwarder.

The company carries out customs services for import and export goods with thecustomer's trust Playing a role as the carrier, it is mean that they directlycontracting with the shippers and responsible for goods transportation from oneplace to another, even door to door delivery service

Company have 2 types of business is a perfect association between two party, thecombination with act as agents for shipping companies will have more advantages

in price when buy slots on the ship, from that the company will have more favorable

in freight forwarding process, book the ship, forwarding, customs and the door

delivery service

- Scope of work:

a Transporting service:

Collaborate with other organizations at home and abroad to organize the transport,freight forwarding export, diplomatic goods, goods in transit, goods trade fairs,private goods and documents relevant documents, express vouchers

- Road transportation:

DH logistics have 20 tractors and 40 trailers, in which, there are 18 tractors and 20trailers for transporting containers(FCL) in Northern region Besides, DH logisticsalso have many types of truck for transporting general cargoes(1.5 ton, 2.5 ton, 3.5ton, 5 ton, 8 ton)

- Air transportation:

o International:

The cargoes that need to transport as soon as possible, DH Logistics and the agent

in other countries will help to transport the cargoes of customers fast and safe,regardless of the size and weight of the goods

DH Logistics services include:

- Air export and import cargo transportation

- Forwarding services at airport

- Preparing records and documents for imports and exports cargo transported

by airways

- Customs clearance

- Packaging and unloading

- Buying cargo insurance for imports and exports cargo transported by air.

o Domestic:

The cargoes that need to transport as soon as possible among North – Central –South region, DH Logistics also have domestic air transportation to meet thecusomers demand The Routes that they serve are:

- Ha Noi => Da Nang => Ho Chi Minh

- Ho Chi Minh => Da Nang => Ha Noi

- Sea transportation:

o Domestic:

Route: Hai Phong, Da Nang, Ho Chi Minh

Goods flow between regions (North-central-south) is increasing in both volume andquality Therefore, DH logistics has been invested in branch network system andlocal agents as well as to strengthen ties with the ship owners that have domesticroutes: Border winter shipping, Vosco, Vsico, Germadept, Vietnam Sun toensure that the customer's goods could come to the right places and at the right

The Routes that they serve are :