Recommendations to improve return cargo process at branch of GE viet nam limited in hai phong

Understand the importance of returning cargo, this research not only provide an overview about GE Haiphong process to return cargo to vendor but also giving recommendation to improve the

TRANSPORTATION TRAINING

VIETNAM MARITIME UNIVERSITY

STUDENT NAME: TA THI HUONG THAO

DISSERTATION

GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATION TO IMPROVE CARGO RETURN

HAI PHONG – 2015

VIETNAM MARITIME UNIVERSITY

Comment [A1]: Comment [A2]: Formatted: Font: 8 pt

STUDENT NAME: TA THI HUONG THAO TA THI HUONG THAO

CLASS: GMA02

DISSERTATION

GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATION TO IMPROVE CARGO RETURN PROCESS

As one of the most popular trend nowadays is globalization, economic

integration has increasing rapidly However the transaction among

nations/companies is not only buying and selling which known as forward logistic

During the process, there will be defective items shipped to importer In this case, it

is necessary to return defect cargo back to vendor Although the defect cargoes only

account for small percentage of all imported goods they play an important role in

manufacturing process Understand the importance of returning cargo, this research

not only provide an overview about GE Haiphong process to return cargo to vendor

but also giving recommendation to improve the process

I declare that this report is my own unaided work It has not been

submitted before

If violated, I am solely responsible for and bear the punishments of the

Institution and University

Student Name and Signature

TABLE OF CONTENTS

LIST OF ABBREVIATIONS iv

INTRODUCTION 1

1 The important of the topic 1

2 Research Structures 1

3 Research Object 1

4 Research Scope 2

5 Research Method 2

6 Research Results 2

Chapter 1: LITERATURE REVIEW 3

1.1 Exporting activities 3

1.1.1 Definition 3

1.1.2 Responsibility of different parties in exporting transaction 3

1.1.3 Documents in an exporting transaction 4

1.1.4 Customs regulations 5

1.2 Returning cargo 7

1.2.1 Definition 7

1.2.2 The reason to return cargo 7

1.2.3 The procedure to return cargo 7

Chapter 2: EVALUATION OF RETURN CARGO PROCESS AT GENERAL ELECTRICS HAIPHONG 9

2.1 Company Overview 9

2.1.1 General Information of GE Haiphong 9

2.1.2 Organization 11

2.1.3 Personel 15

2.1.4 GE culture 15

2.2 Evaluation of Return Cargo Process at GE Haiphong 16

2.2.1 Reasons to return cargo and related parties in process 16

2.2.2 The general return cargo process 18

2.2.3 Two detailed return cargo process 25

2.2.5 Strengths and drawbacks of return cargo process 29

Chapter 3: Recommendations to return cargo process 33

3.1 Supportive GE staff 33

3.2 Using one forwarder: 33

3.3 Updating workflow: 33

3.4 Systemized process: 37

CONCLUSIONS 42

Bibliography 43

LIST OF FIGURES

Figure 1 Organization chart of GE Haiphong 10

Figure 2 The workflow of return cargo process 18

Figure 3 Tracking files of return cargo 21

Figure 4:Process to open CDs 22

Figure 5: Custom software to open CDs……….23

Figure 6 Tracking file of return cargo to Jabol……… 25

Figure 7 Booking note of Thami Shipping & Airfreight copr……… 27

Figure 8 Tracking list of buyers………30

Figure 9 Tracking list of LOG……… ……31

Figure 10: The workflow of return cargo process by sea……… …34

Figure 11: The updated workflow to open CD……… 36

Figure 12: The suggested process to return cargo to vendor……….……37

Figure 13: Display of the new system……….38

Figure 914: The current process to return cargo to vendor………40

Figure 1105: The systemized process to return cargo to vendor………41

LIST OF TABLE Table 1: Departments and numbers of staff of GE Haiphong………16

Formatted: Hyperlink, English (United

States), Do not check spelling or grammar

Formatted: Hyperlink, English (United

States), Do not check spelling or grammar

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or grammar

LIST OF FIGURES

Figure 1-Organization chart of GE Haiphong 11

Figure2:The general return cargo process 18

Figure 3:Tracking files of return cargo 21

Figure 5:Custom software to open CDs 23

Figure 6:Tracking file of return cargo to Jabol 25

Figure 7:Booking note of Thami Shipping & Airfreight copr 27

Figure 8: Tracking list of buyers 30

Figure 9:Tracking list of LOG 31

Figure 10: The workflow of return cargo process by sea 34

Figure 11: The updated workflow to open CD 36

Figure 12: The suggested process to return cargo to vendor 37

Figure 13: Display of the new system 39

Figure 14: The current process to return cargo to vendor 40

Figure 15: The systemized process to return cargo to vendor 41

AWB Airway Bill

PIC Person in Charge

ETD Estimated Time of Departure

INTRODUCTION

1 The important of the topic

As one of the most popular trend nowadays is globalization, economic integration has increasing rapidly However the transaction among nations/companies is not only buying and selling which known as forward logistic During the process, there will be defective items shipped to importer In this case, it

is necessary to return defect cargo back to vendor Although the defect cargoes only account for small percentage of all imported goods they play an important role in manufacturing process Without the replacement for the defective parts, production may have to stop As the matter of fact, if production stops for only one hour, the consequences can be massive In RTV (Return to vendor), quick transaction through reverse logistics is highly important in order to keep trust intact Otherwise, it spoils the relationship between vendor and seller Paying close attention to return cargo can help to improve customer satisfaction and loyalty Reverse logistics also includes gaining feedback to get improvement to both seller and buyer

Understand the important of returning defective cargoes to vendors; I would like to choose the topic: “Recommendation to Return Cargo Process at Branch of

GE Vietnam limited in Haiphong” to write in this dissertation

2 Research Structures

1 Introduction

2 Chapter 1: Overview About Return Cargo

3 Chapter 2: Company Overview

4 Chapter 3: The Process to Return Cargo

5 Chapter 4: Recommendation to Return Cargo Process

6 Conclusions

3 Research Object

Not only to give an overview about GE Haiphong, the objective of this research is to clarify the current return cargo process Moreover, strengths and drawbacks of this process are pointed out with recommendations to improve some steps

 Interviewing the staff directly

 Observation from practical cases or in daily works

6 Research Results

The research presents a detailed process to return cargo to vendor with examples Moreover, strengths and drawbacks of this process are also pointed out with recommendations proposed

CHAPTER 1: LITERATURE REVIEW

1.1 Exporting activities

1.1.1 Definition

Exporting cargo is sending goods or services across national territorial for the purpose of selling and realizing foreign exchange

1.1.2 Responsibility of different parties in exporting transaction

- Exporter: (A Basic Guide to Exporting, 1998, pp 4-6)When exporting

goods to another country, the exporter must be aware of packing, labeling, documentation, and insurance requirements It is important that exporters make sure that the cargo is:

 Packed correctly so that it arrives in good condition

 Labeled correctly to ensure that the goods are handled properly and arrive on time at the right place;

 Documented correctly to meet domestic and foreign government requirements, as well as proper collection standards; and

 Insured against damage, loss, pilferage and delay

Most exporters rely on an international freight forwarder to perform these services because of the multitude of considerations involved in physically exporting goods

- Importer:

 Declaring your merchandise that is imported

 Completing and accurate documents

 Compliance with all legal requirements

 Pay duties on time

 Maintaining accurate records

- Forwarder: (A Basic Guide to Exporting, 1998, pp 12-15) People

who conduct the forwarding services called as the forwarders or freight forwarders, forwarding agents

Services that forwarders often serve are following:

 Preparing goods for transportation

 Organizing cargo transportation within the port

 Organizing cargo handling

 Consulting customers about cargo transportation

 Carrying out there procedure of sending or receiving goods

 Custom clearance services

 Paying the costs

 Consolidating, packing

 Checking the document related to cargo transportation

1.1.3 Documents in an exporting transaction

- Export Packing List

Considerably more detailed and informative than a standard domestic packing list,

an export packing list lists seller, buyer, shipper, invoice number, date of shipment, mode of transport, carrier, and itemizes quantity, description, the type of package, such as a box, crate, drum, or carton, the quantity of packages, total net and gross weight (in kilograms), package marks, and dimensions, if appropriate Both

commercial stationers and freight forwarders carry packing list forms A packing list may serve as conforming document It is not a substitute for a commercial invoice In addition, U.S and foreign customs officials may use the export packing list to check the cargo

- Export Licenses

An export license is a government document that authorizes the export of specific goods in specific quantities to a particular destination This document may be required for most or all exports to some countries or for other countries only under special circumstances

- Certificate of Origin

The Certificate of Origin (CO) is required by some countries for all or only certain products

- Customs export declaration form:

Customs form completed and submitted by an exporter at the port of export, it is meant to serve two major purposes: (1) to provide information on amount, nature, and value of exports to the statistical office for compilation of foreign trade data, and (2) to serves as an export control document In some cases, an export

license and/or a certificate of origin is also required to be attached.

1.1.4 Customs regulations

(http://vietnamembassy-usa.org/, 2015)Customs procedures are completed at customs offices established at international seaports, international river ports, international civil airports, international railway stations, international post offices,

or land border gates or at customs offices established elsewhere under the decision

of the Minister of Finance

The head of the customs office that receives customs declaration shall determine whether to examine the merchandise or the extent of examination Vietnam has adopted a system of minimum customs inspection Under the newly amended Law

on Customs, whether a consignment of goods is examined or not depends on the result of analysis of information, records of compliance with law by the owner, and the level of risk of breach of the customs law Instead of actual customs examination before clearance of goods, the customs now relies more on post-entry auditing to enforce the law

 Examination exemption :The actual customs inspection is exempted for:

- Goods being imported or exported by owners with good observance of the law;

- Export goods, except those produced from imported materials and those subject

to conditional export;

- Import goods which are machinery and equipment to form fixed assets and which are tax exempt as part of an investment project ;

- Goods imported into free trade zones, transit ports and customs bond warehouses, goods in transit, emergency relief goods, specialized goods directly servicing national defense and security, humanitarian aid goods and goods temporarily imported for re-exported within a specified time;

- Goods in other special cases as may be decided by the Prime Minister;

- Goods other than the above mentioned may be exempted from actual customs examination if the analysis of information from various sources and from a reconnaissance by Customs establishes that there is no possibility of a breach of custom law

Random examination of no more than 5% of merchandise may be conducted by the customs to assess the goods owner’s compliance with the customs law Whole –Lot Examination shall be applied to goods whose owners have bad customs

records or where customs violation is suspected

 Clearance

In general, goods are released after customs procedures have been completed and taxes have been paid However, there are some exceptions to this rule For example, where there is an appropriate reason, declarers may be allowed to submit certain documents in delay Deferred tax payment may also be applicable to certain type of merchandise such as inputs imported for export manufacturing etc Goods imported

in emergency cases are released immediately without waiting for the completion of customs procedures or paying taxes

For import or export goods which must be appraised in order to as certain if they are permitted to be imported or exported, if the goods owner requests to hold the goods for preservation, the customs office shall accept such request only in the case where

all conditions for customs control have been satisfied For goods which are

permitted to be imported or exported but their value must be verified or they must

be appraised, analyzed and classified in order to determine the amount of duty payable, such goods shall be cleared by Customs only after the goods owner has discharged the obligation to pay duty on the basis of a self –declaration and assessment of duty and has provides sufficient guarantee in the form of a surety, a deposit or some other appropriate instrument, covering the ultimate payment of customs duties for which the goods may be liable as the results of the verification of the value of the goods and of the appraisal, analysis and classification of the goods

1.2 Returning cargo

1.2.1 Definition

Return cargo to vendor (RTV) refers to the process of return of goods that takes

place between a user or retailer and a vendor It may consist of return between user

and retailer that sends it back to vendor In some cases, user may directly send the

goods to the vendors It involves following activities:

 Return of goods

 Repair

 Resend replacement, Otherwise refund for the good

(Handling In & Outbound Product Returns)In order to get a Return Material

Authorization (RMA) issued, buyer need to gather and submit a large amount of

documents, such as the original PO number, packing slip number, invoice number,

items, quantities, reason for the return and contact information Vendors often

require documents before issuing an RMA number In the meantime, buyer is still

responsible for the inventory and must account for both the quantity and value of

the defective goods After the vendor has approved the request and issued an RMA

number, the RTV transaction is shipped to the vendor

1.2.2 The reason to return cargo

When finding defect items in the shipment imported, importer need to return

these item to vendor The defect cargo has to be shipped back to vendor so they can

be repaired and transferred back to importer Importer then uses repaired ones to

continue manufacturing Therefore, without replacement items, production can be

affected As a result, returning cargo plays an important role for a company

1.2.3 The procedure to return cargo

The Sub-department of Customs where import procedure was carried out

shall carry out the export procedure If goods are exported at another checkpoint,

the procedure for moving goods to the checkpoint of export shall be carried out

According to chapter 2 circular 22/2014/TT-BTC published by The Ministry

of Finance, before making customs declaration, customs declarants shall register

with customs offices information relating to the exports

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(Finance)Pre- registered information is valid and shall be preserved on the

system for 7 day at most, counting from the time of registration or the time of final

change Customs declarations may themselves correct information pre-registered

According to article 56 of circular 128/2013/TT-BTC published by The

Ministry of Finance, the customs dossier for return cargo consists of:

- The written explanation of the company for the export;

- The declaration of exported goods: 02 original copies;

- The declaration of previously exported goods: submit 01 photocopy and

present the original;

- The written acceptance to take back goods made by the foreign seller (if

exported goods are returned to the seller): 01 original copy or photocopy;

- The contract to sell goods to a third country or to export goods to a free trade

zone (if goods are exported to a third country or a free trade zone)

- A decision on compulsory re-export made by a competent authority (if any):

01 photocopy

All the return cases’ CDs are belongs to lane 3 therefore the defect items has

to undergo physical verification The customs officer in charge of goods inspection

shall compare the exported goods with the samples taken when they were import (if

any) and with the description on the import declaration; specify the quantity,

quality, categories of exported goods, and consistency between the imported and

exported goods

About the tax regulation on return cargo, the customs authority shall decide

not to collect tax on goods that are returned or exported to a third country or a free

trade zone if the declarant submit a sufficient application for tax cancellation when

following the procedure for returning goods, exporting goods to a third country or a

free trade zones as guided in Article 117 of Circular 128/2013/TT-BTC, and the

customs authority has ample evidence that the exported goods are the goods

previously exporter

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CHAPTER 2: EVALUATION OF RETURN CARGO PROCESS AT GENERAL ELECTRICS HAIPHONG

General Electric (GE) which was established by Thomas Edison in 1892 is

an advanced technology, services and finance company taking on the world’s toughest challenges Dedicated to innovation in energy, health, transportation and infrastructure, GE operates in more than 100 countries and employs about 300,000 people worldwide GE was one of the first American companies established in Vietnam since 1993 even before the US Embargo was lifted GE first set up a representative office in Hanoi in 1993, and subsequently in HCM City in 2001, working in partnership with local organizations In 2003, GE established GE Vietnam Ltd, a 100% GE capital investment that offers a wide range of after-sales services in the fields of medical, electrical and energy equipment GE Vietnam now employs approximately 6600 people and offers products and services in Oil & Gas, Power & Water, Energy Management, Healthcare and Aviation

2.1 Company Overview

2.1.1 General Information of GE Haiphong

- History: GE Power & Water Haiphong (GEHP) is under GE Power &

Water, the biggest business of GE The factory obtained Investment Certificate in

2008, started construction in May 2009 and launched first product in May 2010 Target of this project to build a world-class factory in Vietnam specializing on manufacturing major wind turbine components and accessories like generators, converters,…GE has invested more than US$110 million in its Hai Phong manufacturing facility which employs more than 500 engineers and skilled workers Wind turbine generators and other energy products manufactured in Hai Phong are exported to GE’s manufacturing and service centers around the globe Total export volume stands at around US$278 million since inception and is the highest amongst industries in Hai Phong

Working for GEHP, besides the competitive compensation & benefit policy, excellent working conditions, employees will have great opportunity in professional trainings and expand career growth globally by joining Technical excellence, leadership, and soft skills trainings; operational management leadership program (OMLP); human resource leadership program (HRLP); financial management program (FMP)…

- Address: Lot H1-H6 and F13A, F13B,F14, F15 Nomura- Haiphong

Industrial Zone, An Duong district, Haiphong City, Vietnam

- Using square: 84.220,90 m2

- Fields of business:

+ Manufacture, install components and part for machine, equipment of generating power system, power plant, component, spare part for power transmitting system

+ Provide service of installing, warranty, maintaining and repairing for machine, equipment said above

+ Constructing workshop for rent

+ Manufacture, install spare part, component for machine, equipment belonging to system of water supplying industry and petrol industry

- Chief of Branch: Ms Vu Thu Trang, born on 13/12/1978

- Total capital of investment: 2,320,455,000,000 (two thousand three

hundred twenty billion four hundred fifty five million) dongs equivalent to 111.000.000 (one hundred eleven million) USD

2.1.2 Organization

Figure 1-Organization chart of GE Haiphong

On top of the organization chart is General Manager (GM) with following

responsibility:

- Participates in formulating and administering company policies, directing and

coordinating all divisional department activities to develop and implement

long-range goals and objectives to meet business and profitability growth objectives

- Reviews analyses of activities, costs, operations and forecast data to determine

department or division progress toward stated goals and objectives

- Develops, reviews, updates and implements business strategic planning,

including sales, financial performance and new product development

- Oversees manufacturing and materials departments to review production and

operating reports and resolve operational, manufacturing and facility problems to

ensure minimum costs and prevent operational delays and to meet future growth

- Oversees key projects, processes and performance reports, data and analysis

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- Reviews and supports engineering and sales to oversee design concepts with

fundamental or new technology used for new or existing products or

improvement to provide cost reduction, safety, customer requirements and

market growth

- Reviews operations and plans to meet requirements for sales planning and to

ascertain manufacturing or outsourcing requirements to develop new markets

- Reviews and approves preparation of accounting analysis for budgetary planning

and implementation, production efficiency, financial reporting, budgetary

planning and submittal for capital expenditures.

GE Haiphong includes the following departments:

- Provide Logistic Support for all EEMs and Visitors

- Liaise with vendors such as car supplier, travel agencies, couriers, cleaners,

stationery, staffs, and many others

- Organize, assist and coordinate for all office Events, Meeting, Conference,

Seminars, Trainings

- Handle and monitor monthly Admin expenses: stationery, canteen, bus

transportation, accommodation …

- Detail schedule for Visitors who have business at GE Haiphong

- Interpret and translate if required

- Follow up and make payment to suppliers

- Assist and do others tasks assigned by General Manager (GM)

environmental protection, occupational health and safety at work

- Prepare and create financial papers – such as Trading, Profit and Loss Account

and the Balance Sheet

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- Keep and maintain financial records – sales and expenditures figure and record

would be kept by Finance department Other departments also use these

documents

- Prepare and plan internal financial information – this would mainly be

performed in the case of a budget, which is a financial plan and can help

managers take corrective action

- Analyse current financial performance – how the firm has done in trading or

expenses would be analysed primarily using ratio analysis tools

- Manufacturing engineer (ME): These engineers are in charge of controlling daily

production They also make work instruction If there is any issue during

manufacturing process, ME is also person in charge

- Planer: Planer is in charge of accepting or rejecting orders Besides, this

department also makes plan to import material and control material inventory

level

- Quality control (QC): The engineers in Quality control take responsible for

quality framework, product quality control Processing quality plan is also a task

quality control engineers have to complete They have the right to stop any

non-compliance quality-related actions

- Manufacturing engineer (ME): These engineers are in charge of controlling daily

production They also make work instruction If there is any issue during

manufacturing process, ME is also person in charge

- Planer: Planer is in charge of accepting or rejecting orders Besides, this

department also makes plan to import material and control material inventory

level

- Quality control (QC): The engineers in Quality control take responsible for

quality framework, product quality control Processing quality plan is also a task

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quality control engineers have to complete They have the right to stop any

non-compliance quality-related actions

- Warehouse: Warehouse staffs are in charge of keeping material under suitable

conditions, delivering and receiving cargos For daily task, warehouse staff input

quantity data in the system

- Logistic: Logistic staff receive plan from planer and arrange the shipments to

meet the deadline of planer Besides, logistic also takes responsible to carry out

the procedure to export products

Quality Control(SQE) This department is in charge of working with

suppliers

- Buyer: responsible for defined work or projects with moderate complexity Buyer task

consists of identify and qualify new suppliers, assess supplier capabilities and make

recommendations on supplier acceptability, implement sourcing standards

including process & execution,write reports to track PO activity and supplier

performance, analyze and track Supplier promise date accuracy and develop

reports to ensure Supplier promise date accuracy

- SQE (Supplier quality control engineer): SQE are engineers who take responsibility

of checking imported cargo’s quality

laptop and work mainly with emails Therefore, information technology plays

an important role to support with laptop issues Besides, IT helps to work on

projects

- They advertise job postings, filter candidates, screen applicants, conduct

interviews and coordinate hiring efforts with managers responsible for making

the final selection of candidates

- Employee’s relations is the HR discipline concerned with strengthening the

employer-employee relationship through measuring job satisfaction, employee

engagement and dealing with conflicts in workplace

- HR needs to provide employees with the tools necessary for their success which

can be support, orientation

- HR also conducts trainings, courses for employees

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2.1.3 Personel

Table 1: Department and number of staffs/workers of GE Haiphong

No Departments Number of staff

The total employee of Brach of GE Vietnam limited in Haiphong is 200483

Human resource plays an important role in company’s success GE Haiphong is

famous for its solid human capital strategy HR manages to do things to reach out to

employee, tries to give them strong leadership support Working for GEEHP,

besides the competitive compensation & benefit policy, excellent working

conditions, employees will have great opportunity in professional trainings and

expand career growth globally by joining Technical excellence, leadership, and soft

skills trainings; operational management leadership program (OMLP); human

resource leadership program (HRLP); financial management program (FMP)…

2.1.4 GE culture

GE culture is about providing everyone who works here with opportunities to

exercise their responsibility, integrity, and creativity.GE is famous for investing in

human resource Every year there are many courses, trainings taken place in GE to

improve employee’s working productivity and soft skill All GE’s employee are

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taught about influencial, presentative skill and how to interact with co-worker, how

to avoid stress All the courses are free and optional for GE’s employee Besides,

GE also has tried to apply the GE Belief through all company GE belief consists of

5 components (Customers determine our success, stay lean to go fast, learn and adapt to win, empower and inspire each other, delivery result in uncertain world)

GE Haiphong is also very active in social activities Every year GE Haiphong usually takes part in at least one social activities, volunteer work to help community For example in September, 2015 GE employee came to Cat Ba island

to give gifts for 2 primary school here

2.2 Evaluation of Return Cargo Process at GE Haiphong

2.2.1 Reasons to return cargo and related parties in process

In a shipment to GE Haiphong, there can be defect cargo The mistake was caused by vendor There are some vendors who usually delivery defect cargoes such

as Jabol (China), Plexus (China), GE Pacific(USA)…

The defect cargo has to be shipped back to vendor so they can be repaired and transferred to GE Haiphong These defect items after reach vendor’s address will be repaired and shipped back GE Haiphong Therefore, if GE Haiphong does not return the defect items it will not have component to continue manufacturing

 Vendor

In order to manufacture a complete products, GE Haiphong need to purchase material, components from both local and oversea suppliers Within Vietnam, there are more than GE’s vendors such as PAC Components, 3C, Airliquid… Moreover, GE also imports components from various suppliers

worldwide, for example, Jablil (China), GE Pacific (Germany)…

To start the returning cargo process, vendor approval is important They have the following task:

- Agreeing to pay for all the charge to return item back and signing agreement

- Giving account or booking remotely

- Keeping track with the shipment

 GE Haiphong

- Quality control department: After checking items shipped to GE Haiphong,

engineers takes pictures of defect ones and send them to sourcing department with

NCR(non cargo return) number

- Sourcing department: Sourcing department’s job is contacting with vendors,

send them defect items photo with quantity After that, sourcing’s staff makes an

agreement stating clearly payment, … Terms and negotiate with suppliers The

next action is sending this signed agreement to Material Manage department to

request them sending the cargo back to vendor

- Material Management department: After receiving NCR number from

sourcing, warehouse packs the item and inform logistic about the weight and the

size of cargo Logistic supports to finish paper work

 Forwarder

- Vendor’s forwarder: In most of the case, vendor issues a forwarder for

example Fedex, DHL, OCS, Ups, Vinafco vv… to ship the cargo from Haiphong,

Vietnam back to the origin country These forwarder will be in charge of the

transportation to ship return cargo

- GE Haiphong’s forwarder: GE Haiphong has a forwarder named Geodis

Wilson In returning cargo process, Geodis carries custom procedure for GE

Haiphong During the process, if there is any issue arises relating to Custom

declaration, Geodis Wilson will give advice and assist to solve the problem

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