Recommendations to improve CFS warehouse operation at viet nam container shipping joint stock company green port

MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING VIETNAM MARITIME UNIVERSITY STUDENT NAME:PHAM THI THUY ANH DISSERTATION GLOBAL STUDIES AND MARITIME AFFAIRS RECOMMENDATION

MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING

VIETNAM MARITIME UNIVERSITY

STUDENT NAME:PHAM THI THUY ANH

DISSERTATION

GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATIONS TO IMPROVE CFS WAREHOUSE OPERATION AT VIETNAM CONTAINER SHIPPING JOINT

STOCK COMPANY - GREEN PORT

MINISTRY OF TRANSPORTATION MINISTRY OF EDUCATION & TRAINING

VIETNAM MARITIME UNIVERSITY

DISSERTATION

GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATIONS TO IMPROVE CFS WAREHOUSE OPERATION AT VIETNAM CONTAINER SHIPPING JOINT

STOCK COMPANY - GREEN PORT

Superviser : DoanTrongHieu

Division : International Economics Faculty : Economics

HAI PHONG – 2015

PREFACE

I declare that this report is my own unaided work It has not been submitted before

If violated, I am solely responsible for and bear the punishments of the Institution and University

Student Name and Signature

Pham Thi Thuy Anh

ACKNOWLEGEMENT

Firstly, I would like to express my sincere gratitude to my advisorM.S Doan TrongHieu for the continuous support of my dissertation and related research, for his patience, motivation, and immense knowledge His guidance helped me in all the time

of research and writing of this thesis I could not have imagined having a better advisor and mentor for my study

TABLE OF CONTENTS

PREFACE i

ACKNOWLEGEMENT ii

TABLE OF CONTENTS iii

LIST OF ABBREVIATIONS v

LIST OF TABLES vi

LIST OF FIGURES vii

INTRODUCTION 1

CHAPTER I: LITERATURE REVIEW 4

1.1 Introduction about CFS 4

1.1.1 Definition 4

1.1.2 Role of CFS 4

1.1.3 Types of goods at the CFS 6

1.1.4 Services provided in the CFS 6

1.2 Regulations related to CFS 7

1.2.1 Conditions to establish a CFS 7

1.2.2 Rights and responsibilities of CFS owners 8

1.2.3 Responsibilities of customs authorities 9

1.3 CFS performance measurement 10

CHAPTER II: SITUATION OF CFS WAREHOUSE AT GREEN PORT 14

2.1 Introduction about Green Port 14

2.1.1 History 15

2.1.2 Functions 15

2.1.3 Terminal Layout 16

2.1.4 Organizational structure 17

2.2 Introduction about CFS warehouse at Greenport 19

2.2.1 CFS Area 19

2.2.3 Organizational Chart 20

2.3 CFS warehouse operating activities 22

2.3.1 Export consolidation operation 22

2.3.2 Import consolidation operation 28

2.3.3 Performance indicators of Green Port’s CFS 33

CHAPTER III: RECOMMENDATIONS TO IMPROVE CFS WAREHOUSE OPERATION AT GREENPORT 36

3.1 Evaluation on the Green Port’s CFS 36

3.1.1 Evaluation the mathematical indicators 36

3.1.2 Evaluation the non-mathematical indicators 37

3.2 Recommendation to company 40

3.2.1 Recommendation on increase storage and handling capacity 40

3.2.2 Recommendation on the infrastructure and equipment 44

3.2.3 Recommendation on human factor 45

3.2.4 Recommendations on service 46

CONCLUSION 48

REFERENCES 49

APPENDICES 50

LIST OF ABBREVIATIONS

CFS Container Freight Station

LCL Less Than Container Load

FCL Full Container Load

CY Container Yard

B/L Bill of Lading

D/O Delivery Order

CPL Container Packing Plan

THC Terminal Handling Charge

ECUSS Electronic Custom Software

WMS Warehouse Management System

LIST OF TABLES

Table 1: Green Port Terminal Layout 16 Table 2: Equipment at the CFS 20 Table 3: The Number and Qualitification of CSF Employees 21

LIST OF FIGURES

Figure 1: CFS Activies According to the Flow of Goods 7

Figure 2: Map of Green Port Location 15

Figure 3: General Terminal Layout of Green Port 16

Figure 4: Green Port’s Organizational Structure 17

Figure 5: Warehouse Organizational Chart 21

Figure 6: Export Consolidation Operation Process 22

Figure 7: The Illustration of Stacking Pallet Racking System at the CFS 25

Figure 8: Import Consolidation Operation Process 28

Figure 9: Cargo Volume through CFS at Green Port from 2011 to Sep.2015 34

Figure 10: Comparing Selective Pallet Racking with Double Pallet Racking 41

Figure 11: Requirements of Using Handling Equipments at the CFS 43

INTRODUCTION

Thanks to the helpful location, Vietnam has a long seaborder line Under the globalization, Vietnam maritime industry has been developed rapidly According to the data of Vietnam Marine Administration (Vinamarine) in 2014, Vietnam has 44 seaports with the cargo throughput of 370.3 million tons in 2014 The cargo volume has grown by 8.1 percent from2009 to 2014 of 8.1 percent In which the container volume increased by 16.7 percent to achieve 10.2 million TEUsin 2014 The container throughput is estimated to increase with the rate of 8 to 9 percent annuallyuntil 2020

With the development of the national economy, Vietnam ports in general and Northern ports in particular are expected to have many potentials to develop shipping industry One of the important ports contributing to the growth of this industry is Green Port

Green Port is the subsidiary of Vietnam Container Shipping Cooperation (Viconship) Green Port is operated from Sept 2004, mainly exploit containerized cargo Green Port provides a variety of services, from ocean shipping services to inland transport One of such is CFS services that I researched in this paper

Necessity

CFS is customs area for loading and unloading containerized cargo CFS plays an essential part in the flow of exporting and importing goods In the growing trend of containerized service, CFS is estimated to be an important factor in the development

of maritime industry in the next years

So, in two months of internship, with a wish to study the CFS operation activities, I

have chosen this topic: "Recommendations to improve CFS operation at Green Port" This research will give an insight to the CFS activities at Green Port And

from that, giveproper solutions to increase the development of company

Research Scope

This dissertation is the study of the CFS warehouse operation at Green Port which I had witnessed during my internship from August to Octorber 2015

Methodology of the research

For study, this dissertation is gathered information from both primary and secondary sources From primary source, information is gathered by: visiting CFS warehouse at Green Port and learn information about the CFS operation at Green Port; observing the activities in managing CFS warehouse From secondary source, information is found and gathered in documents related to CFS warehouse operation, especially the exported and imported goods process; dissertations, journals, books related to CFS warehouse operation, services and activities in CFS warehouse

Limitation of the research

During the process of studying this topic, there are some limitations and hinderances in conducting the paper Firstly, studying and evaluating the CFS operation of a particular company need an amount of time Due to the time limitation, this report is conductedwith the urgency Information is gathered mostly

by the process of observation and studying in the appointedtime Therefore, it may lack some information Secondly, there are some problems in observing the real process of operating CFS warehouse at Green Port Because this report is conducted

in the busy time of the company, it is not easy to supervise CFS activities and collect data Besides, some information about the company is kept in secret for security

Research Findings

This dissertation provides the understanding of CFS operation, studying the services and activities at CFS warehouse, especially export and import activities and giving out some recommendations to improve the CFS warehouse operation

Structure of the research

Chapter I: Literature Review

Chapter III: Recommendations to improve CFS warehouse operation at Green Port

CHAPTER I: LITERATURE REVIEW

1.1 Introduction about CFS

1.1.1 Definition

CFS is the abbreviations for Container Freight Station According to Business Dictionary, CFS is a port facility for loading and unloading cargo containers from ships and to ships

Another definition of CFS is that CFS is a designated facility to consolidate or consolidate freight shipments and such shipments are staged between “transport legs” CFS is used to transport containerized cargo, so it usually located to near an ocean, port, or airport where such cargo is transported to and from

According to Article 51, Circular 128/2013/TT-BTC, goods put into the CFS includes: Imported goods which put into the CFS are goods that have been not completed customs procedure And they are still under the supervision and management of the customs authority

Exported goods which put into the CFS are goods that have been completed customs procedure or registered the customs declaration at the sub-department of customs outside the checkpoint area However, the real verification is carried out at the CFS

Goods in the CFS shall be kept no more than 90 days from the day they are put into CFS After 90 days, sub-departments of customs shall ask the CFS owner to move such goods out of CFS, or treat them as abandoned, lost, mistaken, overdue goods according to Article 45 of Law on Customs

1.1.2 Role of CFS

Firstly, CFS helps good owners through LCL shipping method, reduce cost and utilize the capacity of containers Transporting cargo through container by sea, although convent, needs a lot of fees For the best choice of moving goods through the sea, many shippers strive for loading full containers (FCL - full container loads) But, for the shippers or goods owners whose goods are not able to stuff full container, to save money and to utilize the capacity of containers, they have chosen

to merge their shipments and loaded together into containers Such options are called LCL container

LCL shipping is the best options for delivering cargo that below the typical weight

at which are able to be fully stuffed into containers Nowadays, LCL is often chosen among the small cargo owners This raised a matter It needs a place to helps goods owners bring their shipments, merge and then stuff into container to send to the delivering destination Also at the receiving destination, it needs a place at which containers is de-stuffed, retail shipments are stored and then separated shipments is sent to the separated consignees Such types of place to perform two aforementioned acts is CFS CFS is operated under the supervision of customs officers

Thus, CFS is a warehouse at which the shipping company deal with export and import cargo Export cargo is received and stored at the Where they are sorted, consolidated stuffed into export containers and delivered to destination Meanwhile, import container which arrive from ships to CFS is de-stuffed Import cargoes is take out of the containers for sorting and delivery to consignees later

CFS performs two main functions which are to collect and stuff LCL exported cargoes into containers for exporting to ships and to store LCL imported cargoes which are unloaded from multiple-owner containers and then delivery to different consignees

CFS has also an important role in the ocean containerized freight, warehousing services and port operation CFS is an indispensable part of a modern container port

It helps shippers utilize capacity of the container therefore reducing transport costs Each shipper is not needed to bear full container fees Container delivering free is shared among shippers Moreover, CFS also helps cargo delivery and receiving process safer and more comfortable

Secondly, CFS helps shipping company quickly free goods at port, reduce port congestion and promote export and import goods transportation CFS is an extended arm of the port When containers are transported from ships into CY of the port, import and export goods are kept until completed their examination and clearance For better utilize space and existing infrastructure, cargoes at port are needed to be evacuated as soon as possible Imported goods shifted from the CY of the port to the CFS can helpreduce port congestion CFS is in charge of clearing goods,

warehousing and transporting cargoes from port to the shipper’s destination CFS is

an important point in the trading export and import cargo process and helps CY of the port reducing time of storing

1.1.3 Types of goods at the CFS

All LCL goods which are not prohibited from exporting or importing, does not affect the environmental sanitation and fire protecting regulation are allowed to be carried out export/import procedure at the CFS

All foreign goods that are qualified to be carried out exporting procedure and putted into CFS must be inspected Good owners register at the office or border gate of the provincial customs departments and such office, border gate will appoint their inspectors to check cargo at the CFS Imported goods in the CFS are inspected, tallied and confirmed by the customs inspectors before taking out of CFS Exported goods are supervised by the customs authorities when loading to the ships

1.1.4 Services provided in the CFS

CFS operation is the process of exploitation imported and exported goods from the port to the CFS warehouse and from the CFS warehouse to the customer destination, ensuring the integrity of goods in quantity and quality during the operation, storage and preserving cargo which is stacked at the CFS

Warehouse operation activities is divided into two main services, which are import goods operation and export goods operation

For exported goods, the activities inside CFS are: receiving, storing, packaging Sometimes, goods in transit can be divide or combine with exported containers or Vietnam’s exported goods in the CFS

For imported goods, imported goods areeither be repacked and divided according to import procedure or be combined with other shipments to be exported to a third country (Article 51, Circular 128/2013/TT-BTC)

Classified in the flow of goods in the CFS, CFS activities includes:

FIGURE 1: CFSActivies According to the Flow of Goods

Beside the main services, in the process of exploiting goods, some CFS also have value add services, such as:

+ Checking label code;

1.2.1 Conditions to establish a CFS

Toset up CFS, company must adhere tothe following conditions:

- CFS is established in the following areas:

+ Seaports, international civil airport, domestic port of export and import goods, road gate border, international railway station

+ Industrial zone, hi-tech industrial zone, non-tariff zone, and other areas as prescribed by law

- CFS warehouse must has an area of at least 1000m2, not include external ground and auxiliary facilities

- Ensuring the working conditions for customs authorities such as having an office building, having place for goods inspecting, etc

- CFS must have fences separated to surrounding area, equipped with CCTV systems

- Goods going in and going out CFS must be managed by the computer systems and be connected with the monitoring system of customs officers

- Having decision to establish CFS

Companies or enterprises established under the rules of law, had warehousing license import and export licenses, had experience, capacity and reliability in the field of logistics, had permission to use the planned warehousing areas, had storage systems which separating from the surrounding area, had separated entrance gate, had enough equipment, vehicles and other necessary conditions to make sure safety for goods and human at the CFS and convenience for the inspection and supervision

by customs authorities are able to establish and run CFS warehouse

General Department of Customs give CFS license by receiving document, checking and reviewing the place want to get CFS license Documents needed to submit when applying CFS license are:

- An application for establishing CFS

- Decision to establish CFS

- Specialized license for operating warehouse and trading export/import goods

- Permission to use CFS location

- CFS site plan

- Fire Safety Certificate

1.2.2 Rights and responsibilities of CFS owners

a) Rights of CFS owners

- Goods owner transfers ownership of goods for CFS operators to pack, repack,

repair, store goods

- CFS operators have the right to consolidate, deconsolidate multiple-owner’s shipments inone container, arrange and store shipments in the warehouse

b) Responsibilities of CFS owners

- Fully implementing the provisions of the government about export/import goods through CFS, ensuring cargo safety during the process of handling and storing, following regulations of environmental sanitation and fire prevention

- Import and export goods at the CFS needs to be carried out export/import procedures Export and import cargoes should be classified in two separate zones and have site plans to examine Especially area for export cargoes must be fenced into two areas for distinguishing goods that are finished customs procedures and goods customs that are not finished procedures On each shipment must have the name of the ship, voyage, day in CFS or day out CFS, name of consignees, marks of goods

- CFS must have sufficient equipment for handling and packing cargoes, have adequate lighting and office for relevant authorities to work CFS owners are responsible for proving areas and facilities for customs authorities to inspect cargoes and supervise the management of CFS

- CFS must have experienced staff that specialize in freight forwarding business and have IT knowledge to manage CFS and ensure the relations among ship - ship agent - freight forwarder - port and other agencies

- CFS must have bookkeeping system to check and track goods out/in the CFS

- Staff replacement or staff changes must be notified to the customs authorities

by documents

- Time allows to work at CFS is 8 hours per day and it must be publicized at the CFS In case, CFS want to work overtime, it must have the consent of the customs authorities

- CFS owner has responsibility to sum up and report to customs authorities about the inventory situation and the details of each inventory shipment Each 3 months, CFS operators must report to the customs officers about the situation of goods inside the CFS and the business activities of company Each 6 months, CFS must prepare a reports to liquidate unwanted goods

1.2.3 Responsibilities of customs authorities

Each CFS that is given operating licenses is monitored by customs authorities In keeping with the pattern of each port, each warehouse, customs authorities in charge

of CFS is often arranged into a team under the customs border gate, under the supervision of warehousing Each CFS often has from one to two customs officers

depending on the performance of each CFS and requirements, conditions at the certain period Main responsibilities of customs authorities in charge of CFS include:

- Supervising the process of receiving, delivering or storing export/import goods at CFS and other related activities at the CFS

- Organizing goods inspection, sealing containers even when warehouse has none cargo

- Escorting import containers from the border gate to the CFS and export container from the warehouse to the border gate to load to the ship, supervising the process of packing goods into container and repacking container, monitoring the process of putting cargo in to the CFS

- Examining closely receiving and delivering cargo process, through which detect and prevent the wrong actions, smuggling attempts and trade fraud

- Supervising the delivery and receive goods process between CFS and consignees

- Summing up about data of import and export goods and reporting data periodically to customs department

- Building the good relationships with CFS owners and good owners

- Following customs requirements and completing works well

1.3 CFS performance measurement

Warehouse performance is the state of operating warehouse And the way of evaluating the warehouse performance is warehouse performance measurement According to Neely, performance measurement is the process of quantifying the efficiency and effectiveness of an activity Performance measurement is taken to find whether the warehouse is operated efficiently If not, it helps to show the causes bringing to poor performance and find propersolutions

Warehouse operation do well or worst depend on a variety of factors or also called performance indicators Indicators is found to calculate and compare with the expected values If the results are worst, poor performance is shown

There are several theories to decide the warehouse performance indicators In the research “proposed solutions to impove the efficency of production and business in

CFS warehouse at Chua Ve terminal” of Nguyen DucTrung, there are some often used factors in evaluating the warehouse operating activities:

a Cargo throughput: is the total volume of goods going through warehouse in a period (usually a year) For CFS warehouse, cargo throughput can be calculated by total import and export cargo that CFS operators handled in a certain time

This indicatorreflects thetotal number of cargo going through warehouse, ifthe output of goods is going higher by years, it will showthe developmentof thewarehouse, andvice versa

b Warehouse capacity: is the total volume of goods can be stored in the warehouse

This indicator shows the warehouse capacity, or the maximum number of cargo stored in warehouse The higher the capacity index, the higher capacity of storage, and vice versa However, capacity depends on many other factors such as the way

of arranging of goods, the choice of pallet racking

c Warehouse storage rate: is the ratio between the volume of goods through warehouse and the total volume of goods through port

∝= 𝑄𝑤

𝑄𝑝

In which: 𝑄𝑤 is the volume of goods through warehouse

𝑄𝑝 is the volume of goods through port

This indicator shows relationship between warehouse and port

d Warehouseturnovertime: is the ratio between total warehouse volume of goods going through warehouse and the warehouse capacity in a specific time (usually in one year)

𝑛 = 𝑄𝑤

𝐶

In which: 𝑄𝑤 is the volume of goods through warehouse

C: is the capacity of warehouse This indicatorreflects thenumberoftimes the warehouse reaches it maximum storage capacity The higher indicator, the higherwarehouseproductivityusinghigherandvice versa

e Average volume of goods through warehouse per day:

q𝑤 = 𝑄𝑤

𝑡

In which: 𝑄𝑤 is the volume of goods through warehouse

t is the time warehouse run in a year

𝑡 = 𝑇𝑤 − 𝑇𝑠

In which: 𝑇𝑤 is the number of days in a year (365 days)

𝑇𝑠 is the number of days that stop working due to weather Besides, Colson and Dorigo in their report also offer a list of decision criteria to evaluate warehouse performance Their chosen indicators consist of a variety factors that can be grouped into the following categories:

- Location: geographical distance to highway connection, train, waterways

- Infrastructure and facilities: storage surface and volume, separation of storage areas, possibility for temperature control, control for temperature humidity, ventilation, offices on site, use of technology (RFID/Bar-coding), modem connection, handling equipment

- Service: quality of service,cost of service, customer services, certification (ISO 9001/9002, SQAS, HACCP), assistance with customs

Also, in the research of Autry and Daugherty, efficiency of warehouse operation has relation with the personnel of warehouse The management of human resources, the working environment and worker satisfaction is also one of value to evaluate the performance of warehouse

In conclusion, warehouse operation can be evaluated by the factors of quality, location, infrastructure, service, human resources

CHAPTER II: SITUATION OF CFS WAREHOUSE AT

GREEN PORT

2.1 Introduction about Green Port

Introduction about Viconship

Vietnam Container Shipping Corporation (VICONSHIP) is one of the leading ship agents and freight forwarding services in Vietnam Formerlyknown as Vietnam Container Company, Viconship officially established on July 27, 1985 by Decision

No 1310 / QD-BGTVT of the Minister of Transport Initial capital which was allocated from government at the time of establishment was 7.2 million VND

Viconship has its own terminal, warehouse and trucking lines for transporting containerized and general cargoes from the North to the Central and the South of Vietnam It provides sufficient facilities for all modes of transportation, operates in both freight, ocean transportation and road transportation In which, freight and portservices accounted for 60 percentages of company’s activities (including loading and unloading and storing containerized cargo) and road transportation services accounted for 40 percentages of company’sactivities (viconship has vehicle fleets consisting 110 container trucks)

Introduction about Green Port

Viconshiphave many branches, operatingfrom the north, the central to thesouth ofVietnam One of such branches is Green Port Green Port located in No 1, Ngo Quyen, HaiAn, Hai Phong It is also the most important subsidiary in Viconship GREENPORT Terminal is one of the ports which have thelargest cargo throughput

in the North of Viet nam Green Port is equipped with modern facilities and equipments along with sufficient infrastructure which meets all international standard of trading and transportation

FIGURE 2: Map of Green Port Location

2.1.1 History

GREENPORT Terminal was opened on 24th September, 2004 It located at 20o51’ Lat N, 106o43’ Long E

- Berth No.1 was putted into operation in Sept, 2004

- Berth No.2 was putted into operation in Mar, 2006

Over 11 years of existence and development, GREENPORT terminal has always played the important role on the “Border gate” in the North of the country Cargoes from Green Port are transported from 17 northern provinces to North of Laos and south of China and other markets of many countries and vice versa

2.1.2 Functions

Green Port provides a variety of logistics services from ocean transportation to inland transportation and is divided into four main services:

- Port operation 

- Container yard operation

- Container freight storage

- Others services including inland transportation via trucking, customs brokerage, shipping agencies and container repairing services

2.1.4 Organizational structure

FIGURE 4: Green Port’s Organizational Structure

Role of each department:

 Board of Directors

As seen from the chart, Green Port is ruled by Board of Directors Board of Directors is the governing body of the company Board of Directors have full authority to:

- give decision on behalf of the company

- exercise the rights and obligations of the company

Board of Directors

Account and Financial Dept

Commercial Depart

Berth Operation Depart

Office Team

Crane Team

CY Operation Depart

Office Team

Log Office

Tally Team

CFS Operation Depart

Office Team

Warehouse Team

Unloading and Loading Depart

Office Team

Driving TeamTechnical Depart

- appoint and dismiss management positions under the company

 Account and Financial Department:

- advice board of directors on the fields of finance and accounting

- carry out centralized management

- use effectively financial resource according to the legal rule issued

 Commercial and Customer Service Department

- marketing, promote companies

- keep the good relationship with customer and partners of companies

 Wharf operation department

Wharf operation department has responsibility to manage wharf operation, has duty

to receive ships arrive at ports and do all the necessary activities to handle goods from ships to berth side Specifically, it:

- make plans to receive ships

- make plans to unload and load cargo from and to ships

- direct driving and stevedore teams to handling cargo from ships to ports

- make relevant documents, sum up and save data

 CY operation department

CY operation department is in charge of operating and managing container yard

CY operation department has duty to:

- receive containers from berth side to CY and from CY to the gate

- direct driving team and stevedore teams to handling containers

- make relevant documents according to legal rule

- make sure safetyfor staff and goods in thewarehouse

 Unloading and loading department

- Directly delivering and receiving goods to the ships

- Directly managing motorized vehicles, facilities and equipment at the port

- Arranging goods at the port as under regulation of cargo handling

- Having plans of flood control, fire prevention

- Applying scientific advances

2.2 Introduction about CFS warehouse at Greenport

2.2.1 CFS Area

The total area inside the CFS is 3500m2 CFS at Green Port is built inmodernstandardsand have the ability to store many kind of cargoes It is equipped with fire prevention system, flood prevention system, modern lighting system to protect cargoes, prevent accidents as well as ensure the safety of staff inside CFS CFS system at Green Portconsists of two warehouses called respectively as warehouse no.1 and warehouse no.2 CFS areais divided intotwomain areas: the areaforimported cargoand area for exportedcargo

Area for imported cargo covers a large area of CFS Green Port (about ¾ CFS area) including warehouse no.1 and a half area of warehouse no.2 This area is used to store and handle imported cargoes In which, cargoes are repacked from containers, sorted, stored and delivered to different cargo owners

Area for exported cargo covers a small area of CFS Green Port This area is smaller than import area because the exported cargo volume in here is usually lessthanthe volume of imported cargo Export area lies inside warehouse no.2 and is separated from the import areain warehouse no.2

A part of fixed area inside CFS warehouse, CFS at Green Port can use the ground in front of and beside CFS warehouses to load and unload cargo This area can be the ground for cargo owner’s truckspark and wait for delivering goods from warehouses When necessary it will become the temporary ground for storing cargoes (especiallyover dimensional cargo, bulky cargo)

2.2.2 Equipment and Facility

- Racking pallet system helps, with 3-storey shelving to optimize space and improve cargo management

- Fire protection systems ensure the safety of staff and goods

- Office work (equipped with 3 computers to monitoring and managing cargo inside warehouse)

- Warehousing management system (WMS) to update information and manage the cargo go in and go out through warehouse

- Transferring and handling goods equipment to handle goods

TABLE 2: Equipment at the CFS