Marketing quốc tế 3 collect information and forecast demand

7 The internal records system supplies results data, but the marketing intelligence system A data warehousing system B viral marketing campaign C product management system D marketing in

Marketing Management, 14e (Kotler/Keller)

Chapter 3 Collecting Information and Forecasting Demand

1) As the manager of an organization that is attempting to build a Marketing Information System (MIS), you have been informed that a MIS is built upon three fundamental information sources The sources are , marketing intelligence activities, and marketing research

A) external records and documents

B) databases found on the Internet

C) consultant reports

D) internal company records

E) secondary data from government sources such as the Better Business Bureau

A) what the marketing research department is able to do

B) what consumers are willing to consume

C) what the government policies allow

D) what is acceptable at the industry level

E) what is economically feasible

4) The begins with sales representatives and dealers sending orders to the firms and is followed by the sales department preparing invoices, and finally generating shipping and billing documents which are then sent to various departments.

A) payroll system

B) market research process

C) human resources system

5) By equipping its sales force with handheld devices with bar-code readers and Internet

connections to speed inventory assessment, TaylorMade allows sales executives to have

significantly more time to interact with their consumers This is an example of the use of

7) The internal records system supplies results data, but the marketing intelligence system

A) data warehousing system

B) viral marketing campaign

C) product management system

D) marketing intelligence system

E) sales information system

Answer: D

Page Ref: 71

Objective: 3

Difficulty: Moderate

9) A company can take several steps to improve the quality of its marketing intelligence Which

of the following best describes the practice used by McDonald's when it sent pseudo customers

to assess stores' internal speed standards?

A) training and motivating the sales force to spot and report new developments

B) motivating intermediaries to pass along important intelligence

C) networking externally

D) purchasing information from outside research firms and vendors

E) using the sales information system to get accurate sales reports

10) A company can take several steps to improve the quality of its marketing intelligence If the company purchases competitive products for study, attends open houses and trade shows, and reads competitors' published reports and stockholder information, the company is using

to improve the quality of its marketing intelligence

A) A company can purchase information from outside suppliers

B) A company can take advantage of government data sources

C) A company can use online customer feedback systems to collect data

D) A company can network externally

E) A company can use its sales force to collect and report data

A) training and motivating the sales force to spot and report new developments

B) motivating distributors, retailers, and other intermediaries to pass along important intelligenceC) hiring external experts to collect intelligence

D) using external network

E) purchasing information from outside research firms and vendors

Answer: E

Page Ref: 72

Objective: 3

Difficulty: Moderate

13) Elance.com is a service provider that allows contractors to describe their level of satisfaction with subcontractors This is an example of a(n) .

A) independent customer goods and service review forum

B) public blog

C) customer complaint site

D) combo site offering customer reviews and expert opinions

E) distributor or sales agent feedback site

D) independent service review forums

E) customer complaint sites

16) A is a direction or sequence of events that has some momentum and durability; it reveals the shape of the future and can provide strategic direction.

18) Which of the following is true about trends in worldwide population growth?

A) Birthrates are on the rise in developed countries

B) Overall, the world population growth is declining

C) Birthrates are on the rise in developing countries

D) Death rates are rising in developing countries

E) Population growth is highest in developing countries

Answer: E

Page Ref: 75

Objective: 4

Difficulty: Easy

19) A growing population does not mean growing markets unless

A) the people are under a democratic system of government

B) there is common ownership of all resources

C) people have sufficient purchasing power

D) there is adequate governmental intervention in the market

E) the government has a budget surplus

Answer: C

Page Ref: 75

Objective: 4

Difficulty: Moderate

20) In the U.S., people born between the years are called boomers

21) Firms find "reverse innovation" advantage by

A) introducing a commodity in a developed country and then distributing it globally

B) introducing a commodity in a developing country and then distributing it in other developing countries

C) introducing a commodity in a developing country and then distributing it globally

D) introducing a commodity in a developed country and then distributing it in developing

23) According to the 2000 Census, which of the following is the largest group in the United States?

A) Puerto Rican; Mexican; Chilean

B) Salvadoran; Cuban; Dominican

C) Mexican; Puerto Rican; Cuban

D) Brazilian; Mexican; Cuban

E) Salvadoran; Dominican; Columbian

26) The traditional household consists of

A) a husband, wife, and children (and sometimes grandparents)

B) a group of related persons living together

C) two or more families living together

D) a man and a woman living together (whether married or not)

E) related or unrelated persons who share living arrangements

Answer: A

Page Ref: 77

Objective: 4

Difficulty: Easy

27) By 2010, projections indicate that the largest category of households will be composed of

A) childless married couples and empty nesters

B) single-parent families

C) single live-alones

D) singles living with nonrelatives

E) married couples with children

Answer: A

Page Ref: 77

Objective: 4

Difficulty: Moderate

28) Which of the following is likely to occur during economic downturns?

A) People tend to spend more on luxury goods

B) Consumption of necessary goods decline

C) Long term credit is available at concessional rates of interest

D) The purchasing power of the people declines

E) The level of investment in the economy rises

30) In response to the U.S income distribution trend toward , Levi-Strauss introduced premium Levi's Capital E line to upscale retailers and the economy Levi Strauss Signature line tomass-market retailers

A) very low incomes

B) mostly low incomes

C) mostly high incomes

D) mostly medium incomes

E) low and high incomes

A) the consumers generally have a low debt-to-income ratio

B) of steady supply of loanable funds in the economy during recession

C) the consumers have a high debt-to-income ratio

D) consumer borrowing increases during recession

E) of stringent credit policies adopted by the Fed before the onset of recession

33) Today, corporations need to make sure that they are good corporate citizens and that their consumer messages are honest in order to positively align themselves with consumers'

36) People vary in their views of society and their consumption patterns often reflect their social attitudes are a major market for movies, music, surfing, and camping

B) belief in giving to charity

C) belief in getting married

D) belief in getting married early

E) belief in being honest

40) Which of the following is the largest contributor to global warming, contributing almost a quarter of the carbon dioxide in the environment?

A) transportation

B) industrial production facilities

C) electrical power plants

B) primary metal production facilities

C) electrical power plants

43) Prestige LLC, a small company that manufactures specialty cereals and energy bars, wants tolaunch a "green marketing" program in response to heightened consumer awareness about environmental issues What should the company do to maximize the program's chances of being successful?

A) demonstrate that the products will benefit both customers and the society in the long-termB) emphasize benefits to the consumer rather than environmental benefits

C) focus on the efforts and costs incurred by the company to bring these "green" products to consumers

D) engage in "greenwashing" to highlight the environmental benefits of the product

E) explain the rules and regulations laid out by governmental agencies to protect the environmentAnswer: A

Page Ref: 82

Objective: 4

AACSB: Analytic skills

Difficulty: Difficult

44) When a company is said to have engaged in "greenwashing," it means that

A) the company has significantly changed its business processes to incorporate a greener, more environmentally friendly philosophy

B) the company has moved its production facilities to countries where environmental laws and regulations are less rigorous

C) the company has changed its "green" image in order to appeal to a different, usually older, demographic

D) the company's products are not nearly as green and environmentally beneficial as its

marketing might suggest

E) the company has undertaken a campaign to lobby for tougher environmental regulations for the industry

46) The consumer environmental segment termed holds the view that the environment

is not a huge concern and that business and industry is doing its part to help This may explain why they don't feel the need to take action themselves—even as they cite lots of barriers to doing

so They are also the largest consumer environmental segment

to the development side

B) Today, the time between idea and implementation is expanding

C) More single companies rather than consortiums are directing research efforts toward major breakthroughs

D) The pace of change is accelerating today

E) The government has decreased regulation of technological change

Answer: D

Page Ref: 83-84

Objective: 4

Difficulty: Moderate

49) Mandatory recycling laws have boosted the recycling industry and launched dozens of new companies making new products from recycled materials Which of the following most closely resembles the situation discussed above?

A) Government makes reforestation mandatory for lumbering firms leading to a rise in timber production

B) Government restricts industries from purchasing farmland thereby increasing agricultural produce

C) Government subsidizes export of beef to promote production of beef cattle

D) Government pollution control norms increase the production of pollution control equipment.E) Government restricts unfair trade practices to promote international trade

50) An unintended effect of business legislation is

A) restricting fair competition in the market

B) encouraging unbridled business behavior

C) reducing the social cost of producing a particular commodity

D) exposing consumers to unfair trade practices

E) slowing economic growth

52) Companies can prepare as many as different types of demand estimates.

56) The market is the set of consumers who are buying the company's product.

A) accessible market

B) target market

C) potential market

D) qualified potential market

E) qualified available market

Answer: E

Page Ref: 85

Objective: 5

Difficulty: Easy

58) Jeanine would like to own a Mercedes but is unable to afford one at this time Jeanine is part

of the for this product

59) for a product is the total volume that would be bought by a defined customer group in a defined geographical area in a defined time period in a defined marketing

environment under a defined marketing program

A) Company demand

B) Area market potential

C) Market demand

D) Company sales potential

E) Total market potential

Answer: C

Page Ref: 86

Objective: 5

Difficulty: Easy

60) With an increase in marketing expenditure, market demand

A) continues to increase at an increasing rate

B) initially increases and then declines

C) increases first at an increasing rate, then at a decreasing rate

D) decreases first and then spikes

E) continues to increase at a decreasing rate

A) marketing sensitivity of demand

B) market share of the firm

C) market forecast of the firm

63) A low market-penetration index indicates .

A) it will be expensive for the firms to attract the few remaining prospects

B) substantial growth potential for all firms

C) the rival firms try to capture greater market share by lowering their product price

D) the profit margins of the firms decline

E) the firms cannot raise demand substantially by raising its market expenditure

65) A company can expect to expand its market share to a large extent when

A) it has a high market-penetration index

B) its share-penetration index is low

C) its share-penetration index is high

D) its product-penetration percentage is high

E) it has a low market potential

67) The sales goal set for a product line, company division, or sales representative of an

70) is the company's estimated share of market demand at alternative levels of

company marketing effort in a given time period

A) Sales budget

B) Market demand

C) Company demand

71) is the sales limit approached by company demand as company marketing effort increases relative to that of competitors.

72) A company's sales potential would be equal to market potential if

A) the marketing expenditure of the company is reduced to zero

B) industry marketing expenditures approach infinity for a given marketing environment

C) the market is non-expandable

D) market minimum is equal to market potential

E) the company gets 100 percent share of the market

75) The method of determining area market potential calls for identifying all the potential buyers in each market and estimating their potential purchases.

A) Thomson Reuters Business Classification

B) Global Industrial Classification Standard

C) North American Product Classification System

D) Industry Classification Benchmark

E) North American Industry Classification System

A) a firm that manufactures auto parts

B) a firm that provides facility management services to large offices

C) a company that provides Web site development services for small businesses

D) a company that manufactures diagnostic machines for hospitals

E) a firm that manufactures fashionable clothes for teenagers

78) Which of the following is true of the various elements of the multi-factor index method of estimating area market potentials?

A) Zip+4 code centers generally have stable boundaries and a population of about 4000

B) The weights in the buying-power index are somewhat arbitrary

C) Normally, the lower the BDI, the less room there is to grow the brand

D) Census tracts are a little larger than neighborhoods

E) This method is primarily used by business marketers

Answer: B

Page Ref: 89

Objective: 5

Difficulty: Easy

79) Suppose Concrete Express, a cement manufacturing firm, finds that its sales have increased

by 3 percent this year, while industry sales have increased by 5 percent This implies that

A) Concrete Express has acquired additional market share in relation to the cement industryB) Concrete Express is losing its relative standing in the cement industry

C) other players in the industry are losing market share

D) the absolute market share of Concrete Express has declined

E) Concrete Express's position in relation to the industry has remain unchanged

B) products which have many close substitutes in the market

C) goods which are produced in an oligopoly market

D) products whose sales fluctuate widely

E) products whose consumers are highly sensitive to change in price

Answer: C

Page Ref: 90

Objective: 5

Difficulty: Moderate