150 test bank for management 12th edition kreitner

Which of Henry Fayol's principles of management was During Frederick W.. According to Henry Fayol's ____ principle, harmonious effort among individuals is the key to organizational Wh

Test Bank for Management 12th Edition Kreitner

Multiple Choice Questions - Page 1

When Laura, a service manager at a graphic design company

shared with her boss, "This was a great week While you were on vacation we had a power outage that shut down the office However, I quickly formulated and implemented a plan for everyone in the design

department to work from home so we still met all of our deadlines.” Laura’s actions are an excellent

example of Henry Fayol's principle?

In an effort move the greatest amount of material in a day,

what did Frederick W Taylor do when his studies

revealed the optimum shovel load to be 21 pounds?

1 a.Automated the process to eliminate human labor

2 b.Invented a steam-powered shoveling machine

3 c.Suggested employees bring their own shovels to work

4 d.Replaced workers' shovels with specialized company shovels

5 e.Replaced all the shovelers with harder workers

Chris Randert, the CEO of Randert Printing Company,

remarked in a recent speech that specialization of

labor will be necessary for his company's success Which of Henry Fayol's principles of management was

During Frederick W Taylor's pig iron handling experiments,

he claims to have dramatically improved output by

1 a.having the workers rest more than they worked.

2 b.cutting the size of the standard iron "pig" in half.

3 c.eliminating half the walking distance.

4 d.automating the process to eliminate human labor.

5 e.hiring only weight lifters.

According to Henry Fayol's principle, harmonious effort

among individuals is the key to organizational

Which of the following is not one of the approaches to

management discussed in the text?

1 a.The systems approach

2 b.The contingency approach

3 c.The universal process approach

4 d.The multinational approach

5 e.The behavioral approach

Which of the following is NOT an area that Frederick W

Taylor focused his work on?

1 a.Standardization

2 b.Time and task study

3 c.Human relations study

4 d.Systematic selection and training

5 e.Pay incentives

The Zildjian Company has achieved long-term success in

part, because they are guided by their core values Which of the following is NOT one of their core

5 e.customer collaboration

Where did the pioneering contributors to management

theory and practice come from?

1 a.Around the globe

2 b.The United States

3 c.The Western Hemisphere

4 d.The Third World countries

5 e.The Eastern Hemisphere

To reduce employee confusion, Star Cruise Company

recently instituted a policy stating that an employee should receive orders from only one supervisor Which

of Henry Fayol's principles of management relates to this policy?

2 b.his thirty years as a college professor.

3 c.his experience as an administrator.

4 d.his military experience.

5 e.his wife, Mary Parker Follett.

Henry Fayol’s 14 Universal Principles of Management

includes _, the principle that specialization

of labor is necessary for organizational success

1 a.discipline

2 b.authority

3 c.the chain of command

4 d.the division of work

5 e.the unity of direction

The universal process approach assumes that

1 a.managing in public and private organizations is basically the same.

2 b.small organizations are hardest to manage.

3 c.management is not practiced in small organizations.

4 d.managing in public and private organizations is completely different.

5 e.it is more difficult to manage public organizations.

Which of Henry Fayol's principles indicates that the right to

give orders must accompany responsibility?

Which of Henry Fayol's principles might help a home

building company that is very uncoordinated and unfocused because everyone is authorized to work with complete autonomy?

1 a.Initiative

2 b.Unity of direction

3 c.Scalar chain

4 d.Authority

5 e.Stability and tenure of personnel

As an area of academic study, management is essentially a

product of

1 a.the sixteenth century.

2 b.the British system.

3 c.the twentieth century.

4 d.trial and errors.

5 e.corporate America.

The functional approach to management is also known as

5 e.universal process approach.

Imagine that you work for Laura Rice She believes that you

will be a devoted and loyal employee if she treats you with a combination of kindliness and justice This

belief refers to which of Henry Fayol's principles of management?

Kevin Sweeney a manager at Mixed Metals Manufacturing,

recently posted data for employees on the optimum cutting tool speeds and the rate at which stock should

be fed into machines for each job This exemplifies which of Frederick W Taylor's areas of study?

1 a.Human relations study

2 b.Time and task study

3 c.Selection and training

The approach is useful because it specifies generally

what managers should do, while the other approaches help explain why and how

1 a.operational

2 b.functional

3 c.systems

4 d.contingency

5 e.behavioral

Which approach is the oldest, and one of the most popular,

approaches to management thought?

The operational approach, by definition, is oriented toward

what type of management?

_ is involved when performance standards are

developed on the basis of systematic observation and experimentation

1 a.Fayol's universal principle

Steve Wozniak, cofounder of Apple sets the record straight

on many factual errors written about him including that

he dropped out of college (he didn’t) His story

reminds managers that they should

1 a.research only online using sites such as Wikipedia

2 b.always trust data that has been published in books

3 c.validate the real story by going to the person who is the subject of the article

4 d.always trust data that has been published in journals

5 e.validate the real story by going to the person writing the article or publication

The Zildjian Company’s key to success is

1 a.their secret strategy

2 b.good management practices

3 c.avoiding risky R&D (research and development)

4 d.buying their competitors

5 e.their location

The field of management can be described as

1 a.interdisciplinary

2 b.applied social science

3 c.little more than common sense

4 d.highly scientific

5 e.seriously out of date

96 Free Test Bank for Management 12th Edition

Kreitner Multiple Choice Questions - Page 2

Jeff believes that, as a manager, cooperation, a spirit of

unity, and self-control are the keys to both productivity and a democratic way of life This philosophy

exemplifies the work of

1 a.Mary Parker Follett.

2 b.Frederick W Taylor.

3 c.W Edwards Deming.

4 d.Douglas McGregor.

5 e.Chester I Barnard.

Which of these was a concerted effort among theorists and

practitioners to make managers more sensitive to their employees' needs?

1 a.Operations approach

2 b.Systems movement

3 c.Human relations movement

4 d.Universal process approach

5 e.Excellence in attributes management

We can credit the Hawthorne studies with turning

management theorists away from the model and toward the model of the average working person

1 a.economic person; social person

2 b.hedonistic person; economic person

3 c.social person; economic person

4 d.psychological person; political person

5 e.political person; social person

Who among the following was NOT a pioneering advocate of

Emily Jefferson is a supervisor for a local bank who sums up

her management philosophy by saying "My people are basically lazy and it is my job to tell them what, when, and how to do things In fact, they want to be told what

to do." What label would McGregor have applied to Ms Jefferson’s management style?

When the Wagner Act was passed in 1935 legalizing

collective bargaining, business managers began

adopting morale-boosting human relations techniques

What sort of improvement did W Edwards Deming

recommended for all types of operations?

managers could be called the frontline troops in the

battle for productivity growth

Chey, a district manager at Direct Divisions Inc., remarks

that "my employees are creative, imaginative, and

capable of self-direction and self-control." What label would McGregor have applied to Chey’s management style?

1 a.the Pareto analysis.

2 b.the EOQ model.

3 c.the zero-defect system.

4 d.the fishbone diagram.

5 e.linear programming.

Walter A Shewart, a former Bell Laboratories employee is

recognized for introducing?

1 a.Differential piece-scale system

2 b.Focus on internal customers

3 c.Pareto Analysis

4 d.Zero defect

5 e.The concept of statistical quality control

Which concept most closely parallels Philip Crosby's idea of

zero defects

1 a.Do it right the first time

2 b.Find lots of reliable suppliers

3 c.Listen to the customer

4 d.Involve the entire organization

5 e.Get top-management support for quality improvement

Norske Skog, a Norwegian paper maker used

_ to enable managers to study the

business with a new level of detail which ultimately led improved efficiency and effectiveness

1 a.a model of its global operations built by two math whizzes

2 b.a model of its unionization and labor relations built by Kare Leira

3 c.an us-versus-them approach to union-management relations

4 d.a differential piece-rate plan

5 e.a traditional piece-rate plan

Who cautioned managers that emotional factors were a more

important determinant of productive efficiency than were physical and logical factors?

The , according to Armand V Fiegenbaum, is the one

who ultimately determines quality

In the United States, advice from quality advocates finally

began to sink in during the

Which of these helped support the human relations

movement?

1 a.General systems theory

2 b.Fayol's universal principles

3 c.Gantt charts

4 d.Statistical process control

5 e.The threat of unionization

What did Mary Parker Follett urge managers to do?

1 a.Motivate rather than simply demand performance

2 b.Adopt a Theory X view of workers

3 c.Ignore the findings of the Hawthorne studies

4 d.Get rid of the traditional hierarchy of authority

5 e.Share profits equally with workers

Inspired by Frederick W Taylor's time studies and motivated

by a desire to expand human potential, Frank and

Lillian Gilbreth turned into an exact science

The assumption led Frederick W Taylor to believe that

piece rates were important to improved productivity

Advocates of the _ approach to

management believe that should be the central focus of organized activity

1 a.operations; quality

2 b.scientific management; functions

3 c.universal process; technology

4 d.quality control; suppliers

2 b.paying employees in cash.

3 c.introducing a minimum wage.

4 d.eliminating bonuses.

5 e.introducing hourly wages.

Who developed the concept of total quality control?

1 a.W Edwards Deming

2 b.Philip B Crosby

3 c.Joseph M Juran

4 d.Kaoru Ishikawa

5 e.Armand V Feigenbaum

In the Hawthorne studies, what variable was found to be the

most significant relative to worker productivity?

1 a.Labor union activities

2 b.Size of the work group

3 c.Pay levels

4 d.Lighting

5 e.Relations between employees, peers, and supervisors

Henry L Gantt urged management to concentrate on service

rather than and emphasized the importance of

1 a.manufacturing; profits

2 b.profits; the human factor

3 c.profits; the production factor

3 c.hourly employees only

4 d.external customers only

5 e.both internal and external customers

According to Frederick W Taylor, above anything else,

workers want from their employers?

1 a.interesting work

2 b.high wages

3 c.friendly treatment

4 d.participation in decision making

5 e.clean and safe working conditions

What did Frank and Lillian Gilbreth mean when using the

term "therbligs"?

1 a.Types of employment experience

2 b.Units of time

3 c.Hand motions such as grasp and hold

4 d.Bricks and morter movement

5 e.Movements for folding cotton cloth

Marco is a production manager at a boat manufacturing

facility He recently told his production employees that they have the authority to stop the production line if they spot problems This exemplifies the approach of which quality advocate?

is defined as the process of transforming material and

human resources into useful goods and services

1 a.Contingency management

2 b.Scientific management

3 c.Behavioral management

4 d.Operations management

5 e.Quality control management

96 Free Test Bank for Management 12th Edition

Kreitner Multiple Choice Questions - Page 3

American Express experienced a 10% increase to service

margins in their global customer service division’s call center by revamping the division with the theory:

1 a.shorter customer calls leads to greater productivity

2 b.happier employees mean happier customers

3 c.standardized schedules will create greater consistency

4 d.focus more on outcomes and less on attitude

5 e.shift from employee centered to technology centered for customer satisfaction

Regarding the evolution of management thought, the

contingency approach is

1 a.open system analysis.

2 b.the final word.

3 c.only the beginning.

4 d.a promising step.

5 e.a confusing addition.

Jeremiah Townsley has an open-system perspective, a

practical research orientation, and uses a multivariate decision making process Jeremiah uses a(n) management approach

5 e.One best way to manage

Authors of business best-sellers have been criticized by

researchers for fostering a mentality

5 e.too much theory.

A characteristic of the contingency approach to management

is

1 a.bivariate analysis.

2 b.open-system perspective.

3 c.closed-system view.

4 d.highly theoretical research orientation.

5 e.a Theory X view.

How has traditional human relations doctrine been

criticized?

1 a.As a closed system

2 b.As too complex

3 c.As vague and simplistic

4 d.As monocultural

5 e.As old-fashioned

Refer to Mountain View Children's Care When Dr Wong

obtains feedback from her customers, who should be credited for the idea of both internal and external

5 e.W Edward Deming

Refer to Harriet and Ben Ben's argument that most people

prefer to be directed would be classified by McGregor

Refer to Harriet and Ben A focus on employee needs

represents which of these approaches to

management?

1 a.The contingency approach

2 b.The behavioral approach

3 c.The systems approach

4 d.The operational approach

5 e.The universal process approach

To develop your own personally relevant and useful

approach to management begin by blending _, the experience and advice of others, and your own

According to Chester I Barnard, willingness to serve,

common purpose, and _ are the principal elements in an organization or cooperative system

Refer to Harriet and Ben The production-oriented

management session attended by Harriet and Ben at the conference falls under which of these approaches

to management?

1 a.The contingency approach

2 b.The behavioral approach

3 c.The operational approach

4 d.The systems approach

5 e.The universal process approach

Olivia is a storeowner who tells a management class that she

tries to match the appropriate management technique

to the situation What is her general approach to