158 test bank for management 11th edition daft

d.Production and Delivery chart Whereas scientific management focused on _____ , administrative principles approach focused on the _____.. e.Behavioral sciences approach The use of spec

Test Bank for Management 11th Edition Daft

Multiple Choice Questions - Page 1

Which of the following is a bar graph that measures planned and

completed work along each stage of production by time elapsed?

1 a.Time and Work chart

2 b.Gantt chart

3 c.Time and Motion chart

4 d.Production and Delivery chart

Whereas scientific management focused on _ , administrative

principles approach focused on the _

1 a.individual productivity; total organization

2 b.organization productivity; individual effort

3 c.efficient procedures; management by principle

4 d.employee ability; employee loyalty

5 e.employee competence; work flow through the organization

Jessica is a recent college graduate who is seeking a job that includes telecommuting, shared jobs, flextime, and organization-sponsored sabbaticals Based on this information, Jessica most likely belongs to which demographic group?

4 d.the human relations movement.

5 e.total quality management.

Standardization of work and wage incentives are characteristics of:

Frank Gilbreth felt that efficiency equated with:

1 a.one best way to do work.

2 b.leadership flows from the top down.

3 c.procedures and policies.

Chester Bernard felt that _ could help a poorly managed

5 e.top/down flow of information

Which of the following is not a criticism of scientific management?

1 a.It does not appreciate the social context of work.

2 b.It does not appreciate the higher needs of workers.

3 c.It does not appreciate the careful study of tasks and jobs.

4 d.It does not acknowledge variance among individuals.

5 e.It tends to regard workers as uninformed and ignored their ideas and

suggestions.

The _ refers to a chain of authority extending from top to the bottom

of the organization and including every employee

1 a.Administrative principles approach

2 b.Bureaucratic approach

3 c.Scientific management approach

4 d.Humanistic approach

5 e.Behavioral sciences approach

The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of:

5 e.total quality management.

Mary Parker Follett contributed to which field?

1 a.Humanistic approach

2 b.Scientific management approach

3 c.Total quality management approach

4 d.Quantitative approach to management

5 e.Systems approach to management

The three subfields of the classical perspective include:

1 a.quantitative management, behavioral science, and administrative management.

2 b.bureaucratic organization, quantitative management, and the human relations movement.

3 c.administrative management, bureaucratic organization, and scientific

3 c.demographic forces.

4 d.technological forces.

5 e.human relations forces.

Mary Parker Follett thought of leadership as _, rather than

Who is considered the "first lady of management?"

1 a.Mary Parker Follett

2 b.Lillian Gilbreth

3 c.Carly Fiorona

4 d.Maxine Weber

5 e.Anne Adams

All of the following are characteristics of Weberian bureaucracy except:

1 a.labor is divided with clear definitions of authority and responsibility that are legitimized as official duties.

2 b.positions are organized in a hierarchy of authority, with each position under the authority of a higher one.

3 c.all personnel are selected and promoted based on technical qualifications.

4 d.administrative acts and decisions are recorded in writing.

5 e.management is the same as the ownership of the organization.

UPS is successful in the small package delivery market One important reason for this success is the concept of:

1 a.globalization.

2 b.employee flexibility.

3 c.loose standards.

4 d.bureaucracy.

5 e.non-bureaucratic organizational system.

Max Weber felt selection of employees should be based on _

5 e.management science view

_ is the most current management perspective

1 a.Total quality management

2 b.Contingency views

3 c.Systems theory

4 d.Open (collaborative) innovation

5 e.Classical perspective

Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles These are part of which management philosophy?

1 a.Administrative principles approach

2 b.Bureaucratic approach

3 c.Scientific management approach

4 d.Humanistic approach

5 e.Behavioral sciences approach

Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines?

1 a.The Humanistic Perspective

2 b.The Behavioral Sciences Approach

3 c.The Classical Perspective

4 d.The TQM approach

5 e.The Quantitative Management Approach

Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and

responsibility These characteristics are consistent with the principles of:

1 a.scientific management.

2 b.bureaucratic organizations.

3 c.administrative management theory.

4 d.human resource management.

5 e.all of these.

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as:

A key finding in the Hawthorne studies was which of these?

1 a.Stronger lighting increased productivity.

2 b.More money resulted in increased productivity.

3 c.Productivity declined in all experiments.

4 d.Higher temperatures reduced productivity.

5 e.Human relations increased productivity.

A(n) _ perspective provides a broader way of thinking, a way of searching for patterns, and determining whether they recur across time periods

Which of these forces comprises unwritten, common rules and

perceptions about relationships?

1 a.Economic forces

as the solution to improving labor productivity?

1 a.The human relations movement

2 b.The behavioral sciences approach

3 c.The TQM approach

4 d.The quantitative management approach

5 e.The scientific management movement

_ is considered the "father of scientific management."

Which of these is a major criticism of scientific management?

1 a.It ignored the social context of work.

2 b.It ignored the impact of compensation on performance.

3 c.It overemphasized individual differences.

4 d.It overemphasized the intelligence of workers.

5 e.It emphasized the social context of work.

The nineteenth and early twentieth centuries saw the development of which management perspective?

1 a.The human relations movement

2 b.The behavioral sciences approach

3 c.The classical perspective

4 d.The quantitative management approach

5 e.The TQM approach

Which of these forces pertain to the availability, production, and

distribution of resources in a society?

The human resources perspective of management links motivation

Organizational development is one specific set of management

techniques based in the _ approach

1 a.Supply Chain Management

2 b.Learning Organizations

3 c.Scientific Management

4 d.Customer Relationship Management

5 e.The Humanistic Approach

According to Douglas McGregor, the classical perspective on

management is consistent with which of the following?

According to the Manager's Shoptalk of chapter 2, Latin American

executives are more less to use tools such as:

1 a.customer segmentation and business process reengineering.

2 b.consumer ethnography and corporate blogs.

3 c.downsizing.

4 d.activity-based management and virtual teams.

5 e.scenario planning and lean operations.

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred She is applying which of the following perspectives?

1 a.Participative view

2 b.Universalist view

3 c.Autonomy view

4 d.Contingency view

5 e.Humanist view

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works?

The _ emphasized the importance of understanding human

behaviors, needs, and attitudes in the workplace as well as social

interactions and group processes

The management science perspective applies all of the following to managerial problems EXCEPT:

1 a.statistics.

2 b.qualitative techniques.

3 c.mathematics.

4 d.quantitative techniques.

5 e.all of these are correct.

The management science perspective emerged after World War II to treat problems associated with:

1 a.modern global warfare.

2 b.the informal organization.

3 c.total quality management.

4 d.scientific management.

5 e.traditional theory of authority.

The behavioral sciences approach is based on which of the following disciplines?

1 a.Anthropology

2 b.Economics

3 c.Sociology

A social group within an organization is part of the:

1 a.formal organizational structure.

Georgia, an airline CEO, often looks for patterns of movement within the airline industry, focusing on the qualities of rhythm, flow, direction, shape, and networks of relationships This type of activity, referred to as _ thinking, allows Georgia to see the structures that underlie complex

situations within the industry and company.

The Forestville Freeze is regionally known for its employee training

programs Managers at the Freeze conduct research to determine the best candidate interviewing techniques This involves the use of which

5 e.Scientific management approach

_ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it

A consultant who recommends the effectiveness of sensitivity training to every organization he serves is violating the basics of which of the

A "dairy farm" view of management, i.e., contented cows give more milk,

so satisfied workers will give more work was espoused by:

1 a.human relations management.

2 b.human resource perspective.

3 c.behavioral science approach.

4 d.management science perspective.

5 e.none of these.

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually This philosophy is consistent with the concept of _

increased worker productivity?

1 a.Scientific management perspective

2 b.Human resource perspective

3 c.Management science perspective

4 d.Behavioral sciences approach

5 e.Human relations movement

According to the Manager's Shoptalk of chapter 2, which of the following

is not in the top five contemporary management tools?

1 a.Collaborative innovation

2 b.Mission and vision statements

3 c.Benchmarking

4 d.Strategic planning

5 e.Customer relationship management

In _, every situation is viewed as unique

1 a.a universalist view

2 b.a contingency view

3 c.a case view

4 d.a scientific management view

5 e.none of these

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed Beth is a:

After decades of being a manager, Jeffrey has learned that an

organizational structure that is effective for one company is likely to be ineffective for a different company This knowledge reflects which current management perspective?

1 a.Systems thinking

2 b.Contingency view

3 c.Total quality management

4 d.Benchmarking

5 e.Scientific management view

_ specifies a goal of no more than 3.4 defects per million parts

1 a.Benchmarking

2 b.Total quality management

1 a.Quantitative perspective

2 b.Qualitative perspective

3 c.Humanistic approach

4 d.Behavioral science approach

5 e.Scientific management approach

Maslow's hierarchy of needs started with which of these needs?

5 e.a humanistic approach

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw

materials to distributing finished goods to consumers?

1 a.E-commerce

2 b.E-business

3 c.Supply chain management

4 d.Knowledge management

5 e.Customer relationship management

True - False Questions

With clear definitions of authority and responsibility, division of labor is one of the six characteristics of the ideal bureaucracy

1 True

2 False

The term “quants” refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works

1 True

Theory Y proposes that organizations can take advantage of the

imagination and intellect of all of their employees

The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement

1 True

2 False

The humanistic perspective contains three subfields: scientific

management, bureaucratic organizations, and administrative principles

1 True

2 False

Six Sigma refers to an innovation mindset, used widely by Indian

companies, that strives to meet customers’ immediate needs quickly and inexpensively

The classical perspective on management emerged during the 1800’s

1 True

2 False

According to Douglas McGregor, Theory X and Theory Y provide two opposing views of workers, where Theory X recognizes that workers enjoy achievement and responsibility, while Theory Y recognizes that workers will avoid work whenever possible

1 True

2 False

Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements

1 True

2 False

An assumption of Theory Y is that the average human being has an

inherent dislike of work and will avoid it if possible

Political forces are aspects of a culture that guide and influence

relationships among people

1 True

2 False

The human relations movement is also referred to as the dairy farm view

of management, meaning that contented cows give more milk, and

satisfied workers will give more work

A contingency view argues that there is one best way to manage an

Follett and Barnard were early advocates of a more humanistic

perspective on management that emphasized the importance of

understanding human behavior, needs, and attitudes in the workplace as well as social interactions and group processes

1 True

2 False

A historical perspective provides a narrower way of thinking, a way of searching for patterns and determining whether they recur across time periods

Supply chain management refers to the sequence of suppliers and

purchasers, covering all stages of processing from obtaining raw

materials to distributing finished goods to consumers

When the shop foreman receives and rewards valuable suggestions from its workers, and this leads to continual improvement of production,

synergy has occurred

Unity of direction principle proposes that similar activities in an

organization should be grouped together under one manager