English for personal assistants - part 37 docx

the venue hire,/ speakers fees/ and so on./ Then/ calculate the amount needed for variable costs/ such as additional hotel accommodation,/ extra delegates’ packs/ etc./Again,/ check your

the venue hire,/ speakers fees/ and so on./ Then/ calculate the amount needed for variable costs/ such as additional hotel accommodation,/ extra delegates’ packs/ etc./Again,/ check your figures with the venue staff/ and ask for their input./ And/ always allow/ a contingency of at least 10%/ to cover unforeseen expenses./

If the conference is to be attended by delegates/ from overseas offices/ or by delegates/ who are not employees of the company,/ it needs to be promoted/ through news releases./ The Internet is a good resource./ Advertisements in specialist magazines and journals/ need to be placed/ well in advance./ Mail shots of publicity literature/ can be sent to likely participants./ Although the draft programme may

include the phrase/ speaker to be announced,/ it is crucial/ to secure top-quality

speakers early/ to ensure a successful promotion campaign./ A central system must be set up/ to receive and track replies,/ handle bookings/ and act as a communications centre./

Conference material/ is a very important supportive tool./ Develop a central theme,/ a conference identity,/ much the same as a corporate identity,/ and use the layout/ or coloured paper/ for all communications,/ for example,/ name tags,/ registration cards,/ note paper,/ brochures,/ etc./ Delegates will need to be provided with/ presentation kits/ with all the relevant documentation:/ programmes,/ talk summaries,/ notepads,/ handouts/ and promotional items/ as giveaways./ Decide what the kits should contain/ and get these ready/ for distribution at the conference./

All practical arrangements,/ for example,/ the layout and seating at the venue,/ provision of equipment/and catering/ can be discussed with the venue staff./ As the conference date approaches/ a detailed run-through of the day/ is essential./ Make a checklist/ that you can refer to on the day/ to make sure/ that nothing has been overlooked,/ for example,/ flowers/ These can either create/ a wonderful atmosphere/

or make your conference venue/ look more like a funeral parlour!/

䊏 Task 8 Suggested answers

Budgeting plays a vital role An effective budget is crucial to the success of the conference Work out your costs How much is needed for fixed costs, for example, the venue hire, speakers’ fees and so on Then calculate the amount needed for variable costs such as additional hotel accommodation, extra delegates’ packs etc Again, check your figures with the venue staff and ask for their input And always allow a contingency of at least 10% to cover unforeseen expenses

180 Delegating KEY

5 Complaints KEY

䊏 Task 1

A 8

B 5

C 10

D 9

E 6

F 2

G 4

H 7

I 3

䊏 Task 2

1 C/E

2 F

3 A

4 B/F

5 D

6 D/E

䊏 Task 3

1 whinging

2 shedding their reserve

3 sussed

4 stand their ground

5 sparked

6 rash

7 timid

8 wary

9 stoical/keeping a stiff upper lip

10 fuelling

11 badmouth

12 doom and gloom

䊏 Task 4

A 8

B 3

C 2

D 9

E 6

F 1

G 5

H 4

I 7

䊏 Task 5

Mr R Carey

Unit 7 Travis Industrial Estate

Bolton

BC2 5GE

14 July 20XX Dear Mr Carey

Order No TY 9642

We are writing with reference to the above order and our letter of June 28 in which

we requested information about the delivery of the wallpaper The original agreed delivery date of July 1sthas passed and we have been trying to contact you by phone and email but have either not been able to get through to someone who knows about this order or there has been no reply

Unless the wallpaper arrives within the next week, the completion of one of our jobs will be delayed and we will incur penalty charges We would like to make it clear that

we are holding you to your delivery contract, and that if we incur penalty charges because of late delivery, we will pass these charges on to you

Yours sincerely

Mr B Askoy

Director

182 Complaints KEY

䊏 Task 6

1 for

2 of

3 to

4 on/by

5 for

6 in

7 to

8 in

9 with

10 of

11 of/in

12 off

13 out

14 of

15 to

16 to

17 beyond

18 to

19 with

20 in

䊏 Task 7 Suggested answers

1 Despite/In spite of

2 In comparison with

3 On the one hand but on the other hand

4 However

5 Although/Though/Even though

6 though

7 while/whereas/on the other hand/but/however

Complaints KEY 183

6 Proposals and reports KEY

䊏 Task 1 Suggested answer

The problem

As a result of Angela Weiss deciding not to return to work after her maternity leave, the Accounts Department has been left short-staffed Consequently, some accounting and payroll functions have been suffering Bringing in agency staff to cover these office activities results in considerably increased costs Recruiting a permanent person will allow the department to function more effectively and reduce costs

The goals

To ensure that the Accounts Department has an appropriate number of staff to meet the requirements of the Department

The goals are:

䉴 to provide professional accounting and payroll services

䉴 to ensure that these services are provided at a lower cost than when they are dealt with by agency staff

䉴 to guarantee on-time payroll and other account payables

The solution

Recruit an additional permanent staff member to the Accounts Department in order

to allow this department to run in an efficient and cost-effective manner

䊏 Task 2 Suggested answer

Local, regional & national activity points to the need for formal ITT/EPD training for teachers of Business Studies No national strategy exists to provide them with rigorous professional learning or pedagogy Training is ad hoc & reliant on collaborative networks which may be limited in sustainability Funding will provide key teachers with time and resources to experiment & share best/innovative practice much more widely Ours is not a passive outreach model: it is vital that others are empowered to lead e.g., in targets (mentor crossmoderation) 1.3 & 2.4 (peer training by primary mentors in year 4)