Most people don’t even realise they’re stressed until they are about to reach boiling point.. I’m afraid I’m not the best person to ask.. I’m sorry, I put my back out last week and I’m a
Trang 1muscles tense, getting you ready to fight or flee But if you don’t do either, it builds
up
Most people don’t even realise they’re stressed until they are about to reach boiling
point If something had been done about it earlier, unpleasant symptoms such as
headaches, hypertension, insomnia, and abdominal pain could have been avoided
80% of your worries never occur If you can do something about it, do it If you can’t
do anything about it, don’t let it bother you Stress can best be managed by realising what you can change about your life and knowing what you can’t
Trang 213 Saying “no” KEY
䊏 Task 1 Suggested answers
1 I’m afraid I’m not the best person to ask I think Naomi’s the one who deals with health and safety matters, isn’t she? (You might phrase this as a question even when you know perfectly well that Naomi is in charge of fire notices.)
2 I’m sorry, I put my back out last week and I’m afraid it’ll go again if I pick those boxes up Shall I get Eve and Lee to move them?
3 I’m sorry, I’m up to my eyes in work today and don’t have a minute to spare Perhaps Bertil would look through them for you?
䊏 Task 2
a 4
b 2/4
c 1
d 5
e 2/3/4
䊏 Task 3
1 E
2 B
3 D
䊏 Task 4
1 Thank you for putting aside some time
2 Before we go into that
3 If you’d let me finish/before we go into that
4 So, in order to avoid this happening, I’ve
䊏 Task 5 Suggested answer
Dear Johan
I would like us to find an hour this week so that I can express some concerns I have I see from your calendar that we are both free on Wednesday 19th from 4pm to 5pm Would that be convenient for you?
Regards
Sarah
Trang 3䊏 Task 6
1 harasses
2 union
3 moral support
4 witness
5 offends
7 grievance
8 tribunal
䊏 Task 7
1 point
2 find
3 nature
4 direct
5 such
6 constitute
7 making
8 directly
9 does
10 take
䊏 Task 8 Suggested answer
Dear Mr Vozenko
I am writing to you to point out that I find one aspect of your behaviour towards me unacceptable, that is, the comments of a sexist nature which you make towards me
For example, at Monday’s Department meeting you said, Vanessa hasn’t emailed me with the results of the survey yet, but what do you expect from a blonde? This is by no
means the only instance of such a remark
I find comments like this unacceptable and I believe they constitute harassment in the work place I am asking you to stop making such comments either directly to me or indirectly about me
Should you continue to make sexist comments, I will have no alternative but to take the matter further
Yours sincerely
Trang 4䊏 Task 9 Suggested answer
Report of harassment
Department:
Date:
Time:
Details of person reporting harassment: Name:
Position:
Name of line manager:
Details of person complained about: Name:
Position:
Name of line manager (if different from above):
Nature of harassment e.g., racial, sexual,
Details of incident: Date: Time: _ Place: What happened?
Who witnessed the incident?
Trang 5and letters of reference KEY
䊏 Task 1
1 e
2 g
3 c
4 d
5 a
6 f
7 b
䊏 Task 2 Suggested answers
Dos
䉴 proofread it – no grammar or spelling mistakes
䉴 ensure the CV looks professional
䉴 make the headings clear
䉴 include all the relevant points
䉴 check for clarity and concision
䊏 Task 3 Suggested answers
Don’ts
䉴 use jargon or slang
䉴 use strange fonts or point size
䉴 make it too long
䉴 use clichés such as ‘my profile’, ‘my career objective’ etc
䉴 include trivia
䊏 Task 4
1 d)
2 a)
3 f)
4 c)
5 e)
6 b)