Information Technology Assignment 1 Unit 6 Planning A Computing Project.pdf

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STUDENT : LE VIET HOANG CLASS : SE06101 STUDENTID : BD00256 SUPERVISOR : VO DUC HOANG

Da Nang, June 2023

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ASSIGNMENT 1 FRONT SHEET

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TABLE OF CONTENT

Content

CHAPTER 1: CONDUCT SMALL-SCALE RESEARCH, INFORMATION GATHERING AND DATA

COLLECTION TO GENERATE KNOWLEDGE ON AN IDENTIFIED SUBIECT (LO1) - - 3 1.1 Demonstrate qualitative and quantitative research methods to generate relevant primary data for an identified theme (P1) ĂĂ HQ S100 104006016 1061884688444 3 1.1.1 Primary research definition 3 1.1.2 Types of primary research 3 1.2 Examine secondary sources to collect relevant secondary data and information for an 0170/1503 0 2201577 12 1.2.1 Secondary research 12 1.2.2 References in the project 13 1.3 Analyse data and information from primary and secondary sources to generate knowledge on an identified theme (M) <<<< 16 1.3.1 Analyze data and information from primary researCh «««sĂ k.S1 115364 44 16 1.3.2 Analyze data and information from secondary researCh ««« 13315615554 24 1.4 Interpret findings to generate knowledge on how the research theme supports business requirements in the identified sector (D1) << <<< << 5< s<<< 26 1.4.1 Interpret findings from primary research that support business requirements in the

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IDENTIFIED SECTOR (LO2) 37 2.1 Discuss the features and operational areas of a businesses in an identified

2.1.1 Main field of business aCtÏVỈfÏ€S HH nàn HH nh HH triết 37 2.1.2 Coffee vending software was created with the following main objectives: 40 2.1.3 The main functions of the SOÍtWAF ng HH nh HH nh nhàn 42 2.2 Discuss the role of stakeholders and their impact on the success of a business

2.2.1 Stakeholders influence the success of the pFOj@CẨ Ăc TS key 43 2.2.2 Success of project benefits for Stakeholdl@rS - c ch kg rrey 48 2.3 Analyse the challenges to the success of a business in an identified sector (M2)

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LIST OF TABLES AND FIGURES

Figure 1 Primary reS@arch .ccccccssssesssscccssseesseeccseecsaeeesssssessaeeesesaeecsaeeesaeeesenseseeasessaeeeseensessarsesneeesssaess 3 Figure 2 9007-00ir-n0/-8i- 1 4

0000 0.100 11 00-8 -ssi 0-0-0 12 0200-8121 13 I/20-:1xe=.ố ố 14 00-0 Anils-noi 0 00 18 Figure 8 Ability to sync across Multiple €@VỈC©S TH HH TT HH Hy 19 Figure 9 Notify the table to be ClEANE .ccscccsscccsseesssecsseeesseseessseeessssecseesssesecsaseesssnsessaseessssseaees 19 Figure 10 Support for multiple payment MethOdS .::ccessccssssecssseeecseeecseeesssseeesseeesssssecseeesseeessaes 20 Figure 11 Ability to work without a NetWOrk CONNECTION .ccccscccssseesssecessreessnseeessessseeessteessnneesees 20 Figure 12 Remember the user's experience preferences cccssccsssscccsssesssecssseeecseeessseeesseeessseeeees 21 0320-00-90 0-2201 22 Figure 14 Rate the quality of service in the pASỂ HT TH ng ng ng kg kg vn Hyệt 22 Figure 15 Time frame for customers to come to the COÍÍ@€ Q HH ng ng ng 22 Figure 16 Where is the need to use the service Of the CUStOI€Y7 Ăn SH nen 23 Figure 17 Customer evaluation of the importance of the sOTtWAF Ăn nghe 23 Figure 18 The payment method that the CUStOMEr WANKS ::cccssscccssseeeesseeesseeeseseesseeeesseeeseneeeeses 23 Figure 19 Some client SoftWare USEC .cscccssscccssccssseeseseessseeeessssessnseessneesaeeesscaseesaneessenseesaeeesaneeseaes 24 Figure 20 Interface suitable for YOUNG PE@ODle csccessecssssceesseecssseeesssseceseeseseeessneeesssssecsaseesssseeeens 30 Figure 21Handling and arranging seats for guests during Peak NOUS .cccceessccescesssseeessseessseeeees 31 Figure 22 Habits of Using ON-Site SEPVICES .ccccccecccssccssssccssneeesseseecsseeecseecaeeesscaeeesaneesssaseesensesseseseeas 32 Figure 23 Use multiple payment Methods .cccccccsscccsssesssseceesseessseeecssseseeeesssessseeeeessseeecseeesssaesanss 33 00-0212-1909: 34

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Figure 27 Learning from USers' CXPeLieNcCe 8 nn 35

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00-02285900 0/-1-89 2-0990 81 37

Figure 30 Testing )9 02-9) 01000708 38

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Figure 34 Increase CUStOMEL EXPELICNCE ccscccessssssecesssesaeeessnceeeeeesssuneeeesssecaeeessnseeeeessaeeeeessnneeess 40 00-6 ›89)9ï00pÁ-e 1-80 3-0200 1077 40

Figure 36 Process management and optimizatÏOIn c n HT TH TH ng vn Hy 41 Figure 37 Increase efficiency and redUC€ ©FFOFS -c vn vn ng TH ng TH ng Hy 41 020-000 -ani cá .ẻ 43

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Figure 44 Project COCEIS nh 47

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Figure 48 Software Design Plan Security Challeng©sS -n ng TH TH HH vn 51 I0: 20N-u/9lie-20 1i-iaiioaNuar.li-2- 0088 52

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IS ái) Ar) 5 Table 2 Different between advantages and disadvantages PosApp and Pos365 16

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LIST OF ACRONYM API Interface

GDPR General Data Protection Regulation

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LO2: Apply critical reasoning and thinking to a range of problem-solving scenarios

" P3 Discuss the features and operational areas of a businesses in an identified sector

= P4 Discuss the role of stakeholders and their impact on the success of a business

=" M2 Analyse the challenges to the success of a business in an identified sector

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PROJECT Project Name: Project Members: Project Sponsor:

Development of sales Le Minh Khoi Vo Duc Hoang

management software for Le Viet Hoang

Bong’s coffee Le Quoc Khanh

Building software to sell Bong’s coffee for a branch in Da Nang

Support customers to order drinks, book tables and sales staff

Target: Customers, employees and owners

Area: DaNang City

Level: Very important

Milestones Target Start Date

Primary Researching 10/03/2023

Secondary Researching 01/04/2023

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Team member Role

Le Viet Hoang Project Manager

Le Minh Khoi Project Member

Le Quoc Khanh Project Member

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CHAPTER 1: CONDUCT SMALL-SCALE RESEARCH, INFORMATION GATHERING AND DATA COLLECTION TO GENERATE KNOWLEDGE ON AN IDENTIFIED

SUBJECT (LO1) 1.1 Demonstrate qualitative and quantitative research methods to generate relevant primary data for an identified theme (P1)

1.1.1 Primary research definition

Primary research refers to the method of collecting new information that has not been published or created before This can be achieved through direct exposure to the information or conducting new research This method involves various techniques such as surveys, interviews, and observations to collect data By using primary research, we get a more in-depth and precise understanding of the research problem The data collected can be used to draw conclusions and create new information (Gray, 2021)

Performed Student: Le Viet Hoang 3

- Focus group discussions: It using open-ended questions involve a small group discussion where open-ended questions are jointly asked about the problem or object being researched

to gather opinions and perspectives from each member in a group environment

e Qualitative research in the project:

- Step 1: Choose people to be interviewed

Performed Student: Le Viet Hoang 4

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attitude, design, ambiance, and cleanliness

Full Name Role Interview Purposes Date time Nguyen Viet Hoang Owner Service method, improve customer 13/3

experience Bui Thi Ly Staff Customers ordering, quantity of items 13/3

ordered, specific requests for each product, work speed, customer attitude

Nguyen Dong Son Client Products, prices, product quality, service 13/3

Table 1 User Interview Table

- Step 2: Design interview questions:

» Closed-Ended Questions:

=" Can the software synchronize data across multiple devices?

=" Does the software provide notification features for food readiness and table cleaning requirements through a mobile application?

=" What online payment methods are supported by the software?

=" Does the software have the ability to operate without an internet connection?

> Open-Ended Questions:

= Which features do you feel provide the greatest benefits for both staff and customers?

= In your opinion, what improvements could be made to enhance the user experience when using the software?

=" Please share your thoughts on the on-site ordering feature in the software?

=" Do you think having the ability to log in and synchronize data across multiple devices is important in the software?

- Step 3: Conduct interview

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> Nguyen Viet Hoang (Owner):

Interviewer: Do you think having the ability to log in and synchronize data across multiple devices is important in the software?

Owner: Absolutely, having the ability to log in and synchronize data across multiple devices

is crucial It allows me to monitor the coffee shop's business operations anytime, anywhere and easily manage information about customers, orders, and revenue

Interviewer: Can you provide specific examples of how the software enhances the user and customer experience?

Owner: For instance, our software has a feature that automatically remembers customer preferences and order history When customers return, we can provide personalized recommendations and easily process their orders This creates a better experience and makes customers feel cared for

> Bui Thi Ly (Staff):

©

Interviewer: Can the software sync data on multiple devices?

Staff: Yes, | think my software should be able to sync data across multiple devices Interviewer: Does the software provide notification features for table cleaning requirements after customers vacate the table through the mobile application?

Staff: Yes, the software should support us in capturing and responding quickly to improve the efficiency and quality of the service process

Interviewer: What online payment methods are supported by the software?

Staff: Our software should support various online payment methods, including credit cards, e-wallets, and bank transfers

Interviewer: Does the software have the ability to operate without an internet connection? Staff: Yes, our software should be able to function properly in the absence of an internet connection to avoid service interruptions

> Nguyen Dong Son (Client):

©

Interviewer: Which features do you feel provide the greatest benefits for customers? Client: In my opinion, the features of data synchronization across multiple devices and notifications for food readiness are the two most important features for customers They greatly enhance the customer service experience

Interviewer: In your opinion, what improvements could be made to enhance the user experience when using the software?

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© Client: | believe an important improvement could be enhancing the user interface and creating a smoother user experience when using the software

Interviewer: Please share your thoughts on the on-site ordering feature in the software ?

© Client: The on-site ordering feature would be very useful and convenient for me | can proactively select dishes from the menu, place orders, and receive notifications when the food is ready

- Step 4: Create interview report

INTERVIEW REPORT

Interview notes approved by Le Viet Hoang

Interviewees Nguyen Viet Hoang

Interviewer Le Viet Hoang

increase the experience for customers

Customers ordering, quantity of items ordered, specific

requests for each product, work speed, customer attitude

Interview summary:

In the interview with Mrs.Ly, we focused on her working process and the challenges

she encounters Mrs Ly shared about taking orders, managing the quantity of dishes ordered, and handling specific requests for each item She also discussed her desire to use software to improve her work efficiency and make her service attitude easier to manage

Learning about items, prices, product quality, shop design, space, hygiene and payment methods helps the

software meet customer requirements and create a convenient and comfortable shopping experience comfortable

Methods:

Surveys and questionnaires: Use pre-selected, measurable questions to collect data about the problem or object to be studied However, sometimes there are still answers that survey participants can answer on their own

Data analysis: Using statistical methods and data analysis to determine the relationship between variables and draw general conclusions

Quantitative research in the project: | will use google form technique to create a questionnaire survey for my project

Link: https://forms.gle/oPCHZoLQGSXb3WBQA

Bong's coffee customer survey form

khanhiqbd00243@fpt.edu.vn Switch accounts BD

& Not shared

1 What age group do you belong to?

Under 18 years old

O Over 45 years old

2 How would you rate your experience with our service?

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3 When do you usually experience our service during the day?

Morning (before 1 1:00)

Lunchtime (1 1:00 - 14:00)

Afternoon (14:00 - 17:00)

Evening (17:00 - 19:00)

S2OOOO Late evening (19:00 - 22:00)

4 Do you usually use our service on-site, for takeout, or through online ordering?

8 Do you feel that the cafe management software effectively supports your table

reservation and beverage ordering needs?

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9 Have you used the payment feature in the cafe management software to settle

1 If you have previously experienced cafe management software, could you

provide the name of that software?

Your answer

2 What is your opinion on the table reservation and pre-ordering management

features in the cafe management software?

Your answer

3 Do you have any other comments or suggestions regarding the cafe

management software?

Your answer

Back Clear form

Figure 3 Survey sheet

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1.2 Examine secondary sources to collect relevant secondary data and information for an identified theme (P2)

1.2.1 Secondary research

Secondary research is the process of collecting and analyzing data from available sources or from previous research and other sources of information This is a process that focuses on analyzing, synthesizing, and evaluating information This saves you time, money and effort (Gray, 2021)

- Researching and analyzing information sources: Researchers typically leverage search engines

to locate and collect relevant literature relevant to their area of focus They subsequently scrutinize these materials to extract valuable insights and arrive at meaningful conclusions

- Electronic database analysis: Researchers rely on electronic databases to gather relevant scientific articles, analytical articles, and previous studies related to their topic After compiling these documents, they carefully examine and analyze them in order to derive meaningful conclusions

- Statistical data analysis: Statistical and data analysis from data sources of the trial level and draw conclusions about trends and relationships

- Content analysis: Document analysis involves finding and identifying expressions of ideas and themes in a text

Performed Student: Le Viet Hoang 12

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Evaluation of the quality of previous studies: It is the job of assessing the quality of search sources and assessing their reliability

“& Popular sub-research sources:

Data is available on the internet

Government and non-governmental agencies

Public Library

Educational institutions

Sources of commercial information

1.2.2 References in the project

“ Coffee software PosApp:

Link : PosApp: Giải pháp quản lý bán hàng đa nền tảng tốt nhất

Figure 5 PosApp Target:

Optimizing processes for employees and managers in service and management

Increase user and customer experience

Objects of the software: Coffee shop owners, customers and employees

4 Coffee software POS365:

Link: POS365 - Phần Mềm Quản Lý Bán Hàng Cho Lĩnh Vực Ban Lé, F&B (martool.vn)

POS365

Figure 6 Pos365 Target:

Help increase productivity, speed up sales

Objects of the software: Coffee shop owners, customers and employees

Function:

Serve:

> Service department: Locate tables to be served, arrange tables for customers (if customers order

to use at the coffee shop) through software on phones or tablets

> Processing department: Receive processing orders via computer (Including item name, quantity, note, order order)

Order:

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> Super-fast ordering between the front desk, bartenders, waiters

> Store all transactions to check back when needed

Pay:

> Allow many forms of payment: Bank card, electronic payment, e-wallet, direct payment

> Apply the function to accumulate points for customers: through id code based on customer's phone number

“ Different between advantages and disadvantages PosApp and Pos365:

PosApp Pos365

Advantages

The software can still work when

there is no network connection, the

information data will be

temporarily saved to a file when

there is a network connection,

automatically pushed to the data

warehouse

Log in and synchronize data on

multiple devices such as phones,

laptops, desktops, tablets

Customer point accumulation: The software allows to accumulate customer points through ID codes based on customers' phone numbers, helping the cafe create more attraction and customer retention

Support many forms of payment: The software allows payment in many different forms, giving customers more flexibility and convenience in payment

Disadvantages

information is transmitted through

the app, confusion or inaccuracies

may occur during ordering or

dispensing This can lead to wrong

food delivery, reducing customer

satisfaction

Limited range of online payments:

Although the application offers

many online payment methods,

limitations in there may be Reliability: There are some

customers feedback that Pos365 software does not meet some functions or has technical errors during use

Customer support: The customer

Pos365

support service of

software is not good, when customers have problems, they often have to wait a long time for

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Table 2 Different between advantages and disadvantages PosApp and Pos365

1.3 Analyse data and information from primary and secondary sources to generate knowledge on an identified theme (M1)

Coffee selling software plays an extremely important role in managing, operating and providing services for Bong’s coffee

> Therefore, in order to create effective coffee shop software, we need to analyze what information from primary and secondary sources brings to develop coffee shop software for the shop

1.3.1 Analyze data and information from primary research

“* Qualitative research: After conducting interviews with employees, owners and customers, we have collected the information and analyzed the necessary data for the coffee shop software development as follows:

In our interview with Mr Hoang, we learned about the important features he

wanted in point-of-sale software He is interested in the ability to sync data across multiple devices In addition, he also wants to integrate some special features for the software to

increase the experience for customers

Customers ordering, quantity of items ordered, specific

requests for each product, work speed, customer attitude

Interview summary:

In the interview with Mrs.Ly, we focused on her working process and the challenges

she encounters Mrs Ly shared about taking orders, managing the quantity of dishes ordered, and handling specific requests for each item She also discussed her desire to use software to improve her work efficiency and make her service attitude easier to manage

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INTERVIEW REPORT

Interview notes approved by Le Viet Hoang

Interviewees Nguyen Dong Son

Interviewer Le Viet Hoang

Date 14/03/2023

Main purpose Learning about items, prices, product quality, shop

design, space, hygiene and payment methods helps the software meet customer requirements and create a convenient and comfortable shopping experience comfortable

- Place order feature: the spot ordering feature is very useful and convenient This allows customers to choose their own food from the menu, place orders, and receive notifications when the food is ready to be picked up

Figure 7 Place order feature

> This feature saves time and brings convenience in the process of ordering and receiving food

- Ability to sync across multiple devices: This allows access and management of sales from multiple devices

Performed Student: Le Viet Hoang 18

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Figure 8 Ability to sync across multiple devices

> Create flexibility for our shop

- Notify the table to be cleaned: This feature helps you receive notifications as soon as the customer returns the table, helping to increase efficiency and quality in the cleaning and serving

process

Figure 9 Notify the table to be cleaned

> From there, you can quickly respond and continue serving new customers

- Support for multiple payment methods: Support for a variety of payment methods makes it convenient for the shop to process payments from customers as well as meet different payment needs of customers By providing payment options such as credit cards, e-wallets, and bank transfers

Performed Student: Le Viet Hoang 19

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NETWORK

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Figure 10 Support for multiple payment methods

> It creates flexibility and convenience for customers

- Ability to work without a network connection: This is very useful in case of network connection loss The software still works normally

Figure 11 Ability to work without a network connection

> Make sure no interruption during service and data logging When the network connection is restored, the data will be synchronized again

- Improved user interface more convenient and smoother: Customers consider enhancing the user interface and creating a smoother experience when using the software as important improvements

> This refers to optimizing the user interface to make it easier and more intuitive to use, and to ensure smooth performance and speed

Performed Student: Le Viet Hoang 20

Figure 12 Remember the user's experience preferences

> This helps create a personalized experience and easily process customers' orders when they return This creates a better experience and helps customers feel cared for

> This helps create a personalized experience and easily process customers' orders when they return This creates a better experience and helps customers feel cared for

4% Based on the above information, to develop coffee shop software for Bong’s coffee, we can consider the following features for the software:

=" Optimized user interface to ensure intuitive, easy to use and smooth

= Built-in ability to synchronize data across multiple devices

=" Build a feature to notify and manage the cleaning of the table after the customer returns the table

=" Developing features to support multiple online payment methods

=" Ensure stable and reliable operation in case of network connection loss

= Built-in ordering feature so customers can easily choose food and order in advance

=" Develop a feature that remembers customer preferences and order history to create a personalized and interactive experience

> This will help provide a flexible and convenient coffee selling software that meets the needs

of customers in the cafe's coffee shop

“* Quantitative reseach: Besides qualitative research, quantitative research also provides an extremely important source of information for the development of coffee shop software We take the data from the customer survey of the Bong’s coffee

Performed Student: Le Viet Hoang 21

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- Based on the survey information we found:

= The customer group of the mandarin is between 18-25 years old > Mainly young customers

1 What age group do you belong to? (0 Copy

Figure 13 Customer age group

=" Most think that the service of the shop is quite good right now

2 How would you rate your experience with our service? (0 Copy

Figure 14 Rate the quality of service in the past

=" The customer group of the shop usually comes mainly in the evening time (5 p:m - 10p:m)

(0 copy

3 When do you usually experience our service during the day?

6 responses

Morning (before 11:00) |—-0 (0%)

Lunchtime (11:00 - 14:00) 0 (0%)

1 (16.7%)

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=" Customers often use on-site services

4 Do you usually use our service on-site, for takeout, or through online ordering? | copy

Figure 16 Where is the need to use the service of the customer?

=" Customers think that software is essential in developing the service of the coffee

8 Do you feel that the cafe management software effectively supports your table II Copy reservation and beverage ordering needs?

Figure 17 Customer evaluation of the importance of the software

=" Most of the shop's customers, after using the payment method in the software of other cafes, prefer the shop to use the main method of cash

10 Which payment method would you prefer when using our service? /Ð Copy