(Tiểu luận) internship report inhousekeeping department

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VIET NAM GENERAL CONFEDERATION OF LABOR

TON DUC THANG UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION

Major: HOUSEKEEPING MAGNEMENT Academic year: 2020-2024

Ho Chi Minh city, December 2022

TABLE OF CONTENT

TABLE OF CONTENT 2

INTRODUCTION 3

CHAPTER 1: OVERVIEW OF HOTEL 4

1.1 HISTORY AND DEVELOPMENT 4

1.2 HOTEL AND OUTLETS DESCRIPTION 5

1.3 HOTEL STRUCTURE: ORGANIZATION CHART AND EXPLANATION 10

CHAPTER 2 HOUSEKEEPINGDEPARTMENT 15

2.1 OVERVIEW OF HOUSEKEEPINGDEPARTMENT 15

2.2 ANALYZING CURRENT STATUS OF THE HOUSKEEPING DEPARMENT’S OPERATIONAL ACTIVITIES TO APPLY ENVIRONTMENT FRIENDLY BUSINESS IN CARAVELLE HOTEL 18

CHAPTER 3 EVALUATION & RECOMMENDATIONS 18

3.1 EVALUATION 18

3.2 RECOMMENDATION 18

CONCLUSION 18

INTRODUCTION Overview about environment problem

Vietnam has a wide range of environmental concerns This is partly because to the impact ofthe Vietnam War, as well as the fact that Vietnam quickly industrialized after implementingthe Doi Moi economic reforms in 1986 The State of the Environment 2001 report, released

by the government, lists land degradation, forest degradation, loss of biodiversity, waterpollution, air pollution, and solid waste management among Vietnam's top environmentalproblems The concerns that the Vietnamese environmental movement is focused on,meanwhile, occasionally go outside of these formal classifications For instance, a 2007World Bank research found that climate change has become a key worry since Vietnam ispredicted to experience substantial impacts as a result of climate change in the years tocome.According to estimates, out of 183 industrial parks nationwide, more than 60% do nothave a centralized wastewater treatment infrastructure Because only 60% to 70% of solidwaste is collected in metropolitan areas, the infrastructure for drainage, wastewatertreatment, and trash disposal cannot fulfill environmental protection standards The majority

of wastewater that contains oil, cleaning agents, colors, etc is thrown into untreated naturalrivers and lakes The story of the Thi Vai River being contaminated for 14 years in a row bychemicals released by the Vedan MSG factory is one illustration that has garnered publicattention

The reason for choosing this topic

Because we can see the current situation, the ecological environment is increasinglydegraded over time due to many factors due to the influence of war, people's consciousnesstoday, the era of industrialization is increasing strongly In order to have a better ecosystem

in the future for our time and the youth in the future, our group decided to choose this topic

to research, give an objective perspective and direction to improve the situation Vietnam's

CHAPTER 1: OVERVIEW OF HOTEL

The Caravelle Hotel is located in Ho Chi Minh City, Vietnam The hotel was opened tothe public on Christmas Eve 1959, when the city was known as Saigon Contemporaryjournalists noted its use of Italian marble, bullet-proof glass and a "state-of-the-art air-conditioning system and a Berliet private generator."

Amid the 1960s, the Caravelle was domestic to the Australian Embassy safe haven, theNew Zealand Embassy safe haven, and the Saigon bureaus of NBC, ABC and CBS As acenter of communication, it played an imperative part within the Vietnam War TheDeclaration of the Eighteen got to be superior known as the Caravelle Pronouncementafter a press conference to report it was held at the lodging It too got to be portion ofVietnam fiction and non-fiction writing, such as in Danielle Steele's novel "Messagefrom Nam" and Morley Safer's journal "Flashbacks"

On the morning of August 25, 1964, at around 11:30 am, a bomb exploded in room 514,

on a floor occupied mostly by foreign journalists, who were all out on assignment Ninerooms were damaged, windows were blown out of several cars parked in the street, and anumber of people were injured without fatalities

The Australian Embassy was protected by Australian Army soldiers As part of the down of Australian forces in the country, these became the independent AustralianEmbassy Guard Platoon, Saigon which was stationed at the Caravelle Hotel from March

draw-1972 until June 1973

Following the fall of Saigon in 1975, the hotel was taken over and operated by thegovernment and renamed the Doc Lap (Independence) Hotel This name remained until

1998, when the Caravelle name was relaunched following refurbishment

When chief Phillip Noyce in 2002 overviewed Lam Child Square as a motion picture set

that the Caravelle looked anything just like the mainland, but the redesigns at themainland and the fetched of shooting scenes at the inn ruled out the first as a choice Asthe ground floor of the Caravelle wore arrange makeup and a modern persona for itsacting make a big appearance, on-screen characters within the motion picture moved intothe Presidential Suites upstairs Lodging staff keep in mind the performing artist MichaelCaine, who won an Oscar assignment for his portrayal of Thomas Fowler, as anamazingly obliging character Caine would take tea within the bar, chit chat with theeatery staff, and after finding that the inn buffet included cook meat and Yorkshirepuddings, got to be a normal installation at the eatery.

Property Amenities of Caravelle Saigon Hotel:

Room and Suites:

Deluxe: These rooms are approximately 34sqm

Apelles Classic range and beautifully finished with imported marble throughout

Opera: Featuring large soundproofed windows

that offer delightful views of Saigon’s historic

Opera House Each comes with a 49” Samsung flat

screen TV, free Wi-Fi, and modern decor and

furnishings that give it a homely feel

Opera View Suites:All non-smoking rooms at90sqm with king-size Sealy Posturepedic bed,separate living room and balcony offers view overOpera House

Heritage Suites: All non-smoking rooms at

104sqm with king-size Sealy Posturepedic bed,

separate living room, kitchen, powder room &

balcony

Diplomatic Suites: Non-smoking

room at 136sqm with king-size SealyPosturepedic bed, separate living

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Presidential Suites: Non-smoking room at 136sqm

with king-size Sealy Posturepedic bed, distinctive

décor, separate living room, powder room &

balcony

Features:

The Caravelle is known for its historic Saigon Saigon Bar, located on the rooftop andoffering great city views, live music nightly, and pub fare The Martini Bar and theChampagne Corner are the other two bars here, and there are three well-known restaurants

as well: Reflections, which offers a seasonal menu; Nineteen, serving a renowned breakfastbuffet and Sunday brunch; and Café de l’Opéra, which offers afternoon tea service andtapas The seventh floor of the hotel houses an upscale spa with a solid treatment menu andsalon services, a pleasant fitness center with lots of machines, and a large outdoor poolcomplete with a bar The hotel also offers an on-site casino with gaming tables and slotmachines, extensive meeting space, a business center, and concierge services Privatetransfers around town and to the airport can be booked at front desk Free Wi-Fi is availablethroughout

Reflections Restaurant: A fine-dining

restaurant with a cosmopolitan outlook,Reflections’ award-winning team isdedicated to serving creative dishesfrom around the world to diners in the

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Buffet Nineteen: Flagship

restaurant Nineteen, named after

address at 19 Lam Son Square,

has grown a reputation in Saigon

for its unparalleled Nineteen isn’t

just about the seafood buffet

Everyday there are breakfast and

lunch buffets that include the

freshest and best quality produce that can be sourced in Vietnam and from abroad, includingmouthwatering roasts, ribs, vegetables and salads

Café de l’Opéra: Cafe de l’Opera is quite

possibly in the best location in our city, that’s

if you enjoy your views with a dash of historyand a slice of modernity all rolled into one.The cafe is located on the ground floor of thehotel on the corner of historic Dong KhoiStreet and Lam Son Square, just metres acrossfrom Saigon’s iconic municipal theatre, betterknown as the Opera House

Saigon Saigon Rooftop Bar:

If only these walls could talk Saigon Saigon Rooftop Bar on the top floor of the hotel is one

of the few remaining bars in our rapidly-developing city with such a long and colourful

opened way back in 1959 Not even a war could prevent thirsty politicians, journalists andsoldiers from risking a sneaky happy hour beer on the patio and balconies that overlook thecity and along with one of its most famous and historical streets

Events at Caravelle: Ten event spaces feature state of the art AV equipment and

eye-catching décor making Caravelle Saigon the premier venue in the city for weddings,meetings, conferences, events and gala dinners The centerpiece of Caravelle Saigon’s eventfloor is the Caravelle Ballroom comprising 300sqm of floor space with a ceiling height of4.7m The ballroom can be arranged into different configurations depending on the occasionand can cater up to a maximum of 400 It can also be conveniently divided into two separateevent spaces if needed by a retractable wall The Opera Rooms overlooking the city’shistoric Opera House feature large floor-to-ceiling windows allowing natural light to flood inand offer stunning views across the heart of the city All function rooms are fitted out withthe latest in lighting and AV equipment supporting up to 4K and Ultra HD to ensure optimalguest experiences

1.3 HOTEL STRUCTURE: ORGANIZATION CHART AND EXPLANATION Investor: is the pioneer within the foundation and operation of the Eatery, to specifically

arrange and coordinate the operation bearings, methodologies and methodologies of theeatery points to ceaselessly make strides financial proficiency and course At the sametime, entirely tolerate by the proverb, arrangement and compliance agreeing to thearrangements of the law, to conduct commerce plans government employments are notprohibited

General director: this is often the individual with critical capacities and obligations

within the eatery, is the individual who administers, coordinates the strategies that theBoard of Directors builds, takes duty to speculators for administration operations andcommerce strategies appropriately, other than that, this can be the individual whospecifically checks and assesses the proficient work divisions, guaranteeing the properdiscount agreeing to the set criteria

Board of Directors: is the key link in the communication process between Corporation

office with other departments The Board of Directors should coordinate with the otherHead of a department to achieve the restaurant's financial goals

•General Manager: involved in the formulation and implementation of policies andthe restaurant's strategy The General Manager is responsible for the general work ofthe restaurant and work coordination departments Responsible to the departmentcompany director and board

•Deputy General Director: is responsible for the direct management of the operations

of restaurant, emergency handling, customer complaints, events special andresponsible for the welfare and safety of our employees, restaurants and customer

•Director of departments: people at this level are the Head of departments, they reportdirectly to the CEO and take responsibility short-term and long-term planning infinance, marketing and development personal in your particular area of expertise

Department Manager: to manage a restaurant effectively, it is necessary to have a

closely with other departments to complete the common work of the restaurant:

• Restaurant Department (F&B): provide many services for customers but practicefocuses primarily on the provision of food and beverages These services can beprovided are available at bars and large halls, specifically at the Gem Center operatesconference, wedding, birthday party, banquet services, etc

•Sales and marketing department: responsible for exploiting and sourcing customers.This division plays an important and essential role in all other parts of the restaurant.The goal of this department is to attract customers to the restaurant (guests fromoffices, parties, conferences and seminars) At the same time, promote the restaurant'sservices to all parties of restaurant from inside and outside At the White Palace centerthis department carries two main function is to sell and introduce products for partiesand conferences and in conjunction with the Board of Directors, kitchen department

to decide the selling price of food and beverage

•Accounting department: is responsible for monitoring all financial activities of therestaurant includes cash receipt, bank transfer, salary payment, archiving of businessdata, preparation for internal, audit and other financial reports Because of theimportance of financial data and departmental statistics, the accountant must workclosely with the receptionist department in restaurants and guests

•Human resources department:

 Define the restaurant's organizational structure model and the workforce inrestaurant

 Set out and comply with employee management regimes

 Participate in compiling and correcting regulations and rules for the restaurant.

 This department is also responsible for compensation issues often because theyare capable of consulting in law, it is therefore the gill part compensationfunction

• Technical department: is responsible for repairing and maintaining the equipmentinside the restaurant as well as periodically performing maintenance programs Thisforecasts problems that may arise with equipment and vehicles to ensure they are notdamaged by maintaining them in an active state The special thing about White Palace

is that there is a separate mechanical workshop and carpentry workshop Especially,the items used in the party programs were repaired, in addition, this department canundertake construction repairs construction… and especially when it comes toadditional manpower, they also have the ability to run tables and bar stand

• Program department: is a part that operates individually, with main functions isserving the auxiliary programs for the party program and livelier professionally, thisdepartment includes members directly involved in the staging, building and creatingprograms for Organizing training and retraining for workers and students ontechnical movements such as lion dance, clapping art, salute orchestra, and trumpetarrangement and uncovering Champagne, etc., whose job is to work closely with thereal engineering department, show live program in each wedding ceremony

•Reception department: is the bridge hub between customers and restaurants, to buyand support the restaurant, show a positive face In addition to consulting, supportingand guiding customers, this is also the center for Marketing of translation productsservices and utilities of a business establishment are a mobile communicationchannel, extremely powerful dynamic and convenient to bring good feelings from thefirst impression

•Security guard: has the main responsibility in protecting the safety of guests from thestage to and attend the Restaurant, including the safety of the whole staff andproperty This division may include the patrol of the area surrounding and controllingthe surveillance equipment Besides, this department engages supervise the staff