(Tiểu luận) internship report internship at logistics xnk vietnamlimited liability company

CURRENT SITUATION ABOUT ROAD FREIGHT FORWARDING SERVICES AT LOGISTICS XNK VIETNAM CO., LTD.... OVERVIEW OF LOGISTICS XNK – VIETNAM LIMITED LIABILITYStarting with a modest capital and a f

NATIONAL ECONOMICS UNIVERSITY SCHOOL OF ADVANCED EDUCATION PROGRAMS

INTERNSHIP REPORT

INTERNSHIP AT LOGISTICS XNK - VIETNAM

LIMITED LIABILITY COMPANY.”

NGUYEN HUYEN CHI

HANOI, 2023

NATIONAL ECONOMICS UNIVERSITY

INTERNSHIP REPORT

Student: Nguyen Huyen Chi Major: Business Analytics Class: Business Analytics 61 Student’s ID: 11190835 Supervisor: Dr Nguyen Thi Ngoc Anh”

HANOI, 2023

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TABLE OF CONTENTS

INTRODUCTION 1

CHAPTER 1 OVERVIEW OF LOGISTICS XNK – VIETNAM LIMITED LIABILITY COMPANY 2

1.1 Introduction of Logistics XNK 2

1.1.1 Profile 2

1.1.2 Vision, Mission and Core Values 3

1.2 Organizational Structure 3

CHAPTER 2 CURRENT SITUATION ABOUT ROAD FREIGHT FORWARDING SERVICES AT LOGISTICS XNK VIETNAM CO., LTD 7

2.1 Overview of freight forwarding services 7

2.2.1 Revenue by marketplace from 2018 to 2022 9

2.2.2 Revenue by different categories of goods during 2018-2022 10

2.2.3 Revenue by customers segmentation during 2018-2022 11

2.2.1 Main services and target customers 12

2.3 Human resources management 13

2.3.1 Personnel recruitment 13

2.3.2 Work arrangement and process 14

2.3.3 Remuneration 15

2.4 Logistics XNK ’ adaptation during the pandemic 16

2.5 Business Service Evaluation 16

2.5.1 Strengths 16

2.5.2 Weaknesses 17

CHAPTER 3 LOGISTICS XNK’S OUTLOOK AND RECOMMENDATIONS.19 3.1 Logistics XNK’s development orientation 19

3.2 Recommendations for the company 19

CONCLUSION 21

REFERENCES 22

LIST OF TABLES

Table 2 1.Revenue by mode of freight forwarding during 2018-2022 11Table 2 2.Revenue by different categories of goods during at Logistics XNK VietnamCo., Ltd during 2018-2022 13Table 2 3.Revenue by customers segmentation during at Logistics XNK Vietnam Co.,Ltd during 2018-2022 14

LIST OF FIGURES

Figure 2 1.General business outcome at Logistics XNK Vietnam Co., LTD during

2018-2022 10Figure 2 2.Revenue by marketplace at Logistics XNK Vietnam Co., Ltd during 2018-

2022 12

The National Economics University's School of Advanced Education Programshas given students like me the chance to work in the real world and put all the theoriesthey have learned to use I would also be able to push ideas that have not been put intopractice during the learning process because I am in a new working environment I willhave access to the company's operational environment during my internship, and I will

be able to watch how people work and behave in order to develop a more professionalwork ethic The internship is absolutely crucial for me to have a sense of the realworking world and to be better prepared when I graduate

Delivery is a crucial component in bridging international markets as defined byvolume, share of the economy, and manpower I made the decision to explore this sector

by working as an intern for Logistics XNK Company because I was really interested inthis future industry This essay acts as an introduction to Logistics XNK, Vietnam.Before making suggestions for the company's future development, I would also like toresearch the possibilities and risks the company is now experiencing

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CHAPTER 1 OVERVIEW OF LOGISTICS XNK – VIETNAM LIMITED LIABILITY

Starting with a modest capital and a few fellows, Logistics XNK has surmountedobstacles, steadily acquired the trust of many clients, and achieved success in theforwarding marketplace with the chief process of international freight forwarding.Logistics XNK is now renowned as a seasoned organization with a wealth of knowledge

in the field of forwarding, particularly freight forwarding by road, after 11 years ofoperation In addition, the firm expanded the market by diversifying delivery methods in

a number of regions, including China, Laos, Cambodia, and Thailand After many years

in business, Logistics XNK has experienced several adjustments and supplements toimprove the delivery procedure as well as the style and working attitude of all companyworkers Instead of focusing solely on finding as many orders as possible, the companyhas prioritized its customers' interests and considers strengthening the quality of itsshipping services to be a competitive advantage in a market with numerous rivals in thesame industry operating as it does today

The company has been operating for 17 years up to the present time and has thefollowing developments:

In 2006, Logistics XNK was established and operated in the field of customs declaration at border gates (China, Hai Phong port, Noi Bai port)

2008: Bringing General Container Transport service into service to customers and operating on the route from Vietnam - China border to Laos

2016: Insulated container transportation service was put into operation

In 2017: Expanding China - Vietnam - Cambodia route

In 2018: Main activities in the field of logistics and freight on the main route China - Vietnam Laos / Thai Nam - Laos Thailand / Cambodia

In 2020: Restructure the organization and operation structure, separate the servicebusiness and the transportation segment into two independent companies to facilitatemanagement and expansion.

1.1.2 Vision, Mission and Core Values

1.1.2.3 Core value

Solidarity: The Logistics XNK family gathers collective wisdom, always workstogether, joins forces, supports sharing, facilitates and helps each other so that eachmember is more and more perfect for the sustainable development of the company.Responsibility: Act with the highest responsibility with laws, policies and allcommitments to ensure the best interests of customers, shareholders, employees and thecommunity XNK's people are aware of their responsibilities; conscientious and faithful

in all actions

Innovative thinking: The logistics XNK team always cultivates and improvesknowledge through training, coaching, updating and innovation Always encourage andpromote the innovative thinking available in each member in order to create products ofdifferent value, catching up with new trends

1.2 Organizational Structure

In general, any developing corporation requires organizational structure toprovide advice and clarity on specific human resource challenges, such as managementauthority An organizational structure is a system that describes how specific tasks aredirected in order to achieve the goals of an organization These activities may includestandards, positions, and responsibilities The hierarchy of a business also influenceshow information transfers between tiers within a company A centralized structure, forinstance, makes choices from the top down, whereas a decentralized structure distributesdecision-making power across multiple levels of the organization Having a

system of organization in place helps firms stay focused and efficient Logistics XNK's current organizational structure is as follows:

Figure 1 1 Organizational Structure at Logistics XNK Vietnam Co., LTD

Source: Accounting and Finance Department (2022) Director: Logistics XNK Vietnam Co., LTD was created and is headed by

Director Nguyen Thi Thu Thuy The director has the most authority in the organizationand is responsible for considering the company's strategic vision, offering new ideas andadditional skills and knowledge, splitting and assigning responsibilities to subordinates

in specific departments and divisions, and having extensive networks to help thecompany grow Furthermore, the director is personally involved in discussions andtransactions with significant foreign customers in order to execute contracts for thecompany's international freight forwarding services The director is concerned with thebig picture and employs a "helicopter focus," which entails leading the organizationtoward its goals and ensuring that day-to-day management is continually aligned withthe broader organization's vision

It is vital to recognize that directors do not replace the management team Intruth, there is a significant difference between them Directors supervise and supplementthe management team's responsibilities by providing long-term planning, financialcontrol, and inside knowledge The management team, on the other hand, is concernedwith the day-to-day operations of the business Although management and directorshave quite distinct functions, good organizations ensure that there is a strong linkbetween the board and management

Functional departments:

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- Financial-accounting department: A company's accounting department is in

charge of financial statement preparation, general ledger management, bill payment,client bill preparation, payroll, and other responsibilities In other words, they are incontrol of the total economic performance of the organization Accounting departmentsare essential to any organization, whether it is a small home-based operation or a largeglobal corporation One of the department's key objectives is to correctly collect allfinancial data and generate financial statements / reports Budgets, forecasts, and otherdecision-making reports are prepared using these reports Customers, investors, andother stakeholders are also communicated with through these reports Therefore,following each accounting quarter, the department will compile statistics and evaluatethe company's business activities in order to give data and analysis for futuremanagement, prediction, and planning reasons with other departments

- Import-export department: The import-export department is regarded as the most

important department in the company's overall organizational structure, with a directimpact on XNK's profit source and commercial success The Import-Export Department

is divided into 05 smaller divisions that are in charge of the key functions associatedwith international shipping forwarding activities such as searching, customer service,paperwork, logistics, and transportation

+ Sales Department: In charge of selling the company's products The Sales

Department encompasses commercial operations and sales processes that aid in theeffective distribution of products, the support of strategies, and the achievement ofbusiness-oriented goals The Sales Department collects thorough information on clients

in order to increase productivity and efficiency in sales activities Each SalesDepartment provides operations to meet client needs on a variety of levels, depending onthe quality of products or services, brand positioning, and the business's communicationand advertising tactics Aside from keeping a solid existing customer file, it is necessary

to build new client groups and new marketplaces They also maintain contacts withexisting clients in order to project a positive picture of the company

+ Document Department: is in charge of coordinating with clients, logistical

operations, and customs officers to organize and track the transit of products throughcustoms, in tandem with receiving, checking, and completing an entire and accurate set

of documents to transfer to other departments to perform delivery-related activities.They also ensure that documents are sent to the correct person for action and thatsensitive information and agreement terms are kept private

+ Logistics Department: Manage and maintain items brought to the warehouse,

classify goods by area so that the means of transport can deliver the goods to thereceiver swiftly and simply

+ Transport Department: Look for garages with suitable modes of transportation and

schedule and organize vehicles for delivering and receiving goods

+ Customer Service Department: Always maintain the situation up to date, answer to

all enquiries, and resolve client concerns before, during, and after the service iscompleted to ensure quality and customer satisfaction

- Customs Department: Because the corporation initially outsourced customs

services, this was simply a section within the Import-Export department thatspecialized in locating and working with outsourced agents In contrast, one of themost notable and wise decisions made by the company was to establish a separatecustoms department in order to maximize business efficacy and reduce reliance onthird parties XNK's Customs Department has evolved into two departments that self-manage the full process from declaration through clearance, inspection, and directcollaboration with Customs Sub-Departments

+ Procedures Department: in charge of declaring customs and completing customs

clearing procedures

+ Operation Department: The operations department is made up of the Border Gate

department and the Sub-Department Personnel operating at border gates along thetwo nations' borders specialized in removing automobiles from the border gatecustoms control area The remaining personnel will be in charge of collectingcustoms clearance confirmation of the paperwork as well as checking the products(for red channel commodities) at the branches where the customs declaration islaunched

CHAPTER 2 CURRENT SITUATION ABOUT ROAD FREIGHT FORWARDING SERVICES AT LOGISTICS

XNK VIETNAM CO., LTD.

2.1 Overview of freight forwarding services

Services are created in response to actual societal demands Trade and commercebetween nations, distant continents, and diverse languages, cultures, and legal systems isnow a reality International freight forwarding services were developed to promptly andcost-effectively address the need of quick product circulation from seller to buyer

According to legend, Germany, the UK, and Switzerland are where theinternational freight forwarding service industry first began E.Vansai (Switzerland),which was founded in 1552, holds the distinction of being the first official forwarderever A number of forwarding associations and federations were established over time asdemand for international freight forwarding services grew, most notably theInternational Freight Forwarding Association (1926), also known as the InternationalFreight Forwarding Association (1926) or FIATA

International freight forwarding services are defined by the FIATA as "anyservice related to the consolidation, transportation, storage, handling, packing, ordistribution of goods, as well as private services consultations in connection with theforegoing services, typically in respect of customs, insurance, financing, payment, anddocuments relating to the goods." According to the 2005 Vietnam Commercial Law,

"International freight forwarding service is a commercial act whereby a personproviding goods delivery service from the sender, organizes transportation, storage, andwarehousing, as well as handles the paperwork and other related services for deliveryand receipt under the direction of the goods owner, the carrier, or other forwardingservice providers

2.2 Overview of the company’s performance

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Figure 2 1 General business outcome at Logistics XNK Vietnam Co., LTD during

Source: Accounting and Finance Department (2022) According to the bar chart, the

company's general business activities are regarded impressive from 2018 to 2019, with

revenues of 18.7 billion dong and 36.7billion dong, respectively

The breakout of the COVID-19 pandemic in Vietnam also had a significantimpact on the company's business activities in the first half of 2020 The outbreak made

it more difficult than ever for import-export enterprises due to the closure of severalborder gates as well as government travel restrictions, therefore the number ofcommodities delivered and delivered saw a large decline Fortunately, customs clearance

at large border gates such as Huu Nghi was maintained, as were the Vietnamesegovernment's efforts to mitigate the disease, and imports raised again in the secondquarter of 2020 Finally, in the two last years of the period beginning in 2021, thecompany had significant revenue growth, officially reaching more than VND 50 billion

in 2021 and more than 60 billion in 2022 This marks a significant milestone in thecompany's unwavering efforts to improve and improve service quality over the past fiveyears

Table 2 1 Revenue by mode of freight forwarding during 2018-2022

Source: Accounting and Finance Department (2022)

Logistics XNK handles global freight forwarding via three modes: sea, air, androad In that case, the road will account for roughly 90% of overall revenue from 2018 to

2022 The repercussions of the COVID-19 epidemic delayed and seriously interruptedmaritime and air freight forwarding activity in 2020

Despite being severely impacted by the Covid-19 epidemic, the company'srevenue for road freight forwarding services increased by about 5.6% from 2019 to 2020before recording an increase in revenue When business, shipping, and trade are partiallyrestored, growth of 35.9% is expected in 2021 However, the recorded growth rate in theperiod 2021-2022 is only about 20.6% Meanwhile, following significant growth in2018-2019, revenue from sea and air freight increased significantly, only fluctuatingaround 1.5 billion for the former and 2 billion for the latter

2.2.1 Revenue by marketplace from 2018 to 2022

The market for implementing Logistics XNK's road freight forwarding servicecovers 05 adjacent nations contiguous to Vietnam's borders, compassing China, Laos,Myanmar, Thailand, and Cambodia

Figure 2 2 Revenue by marketplace at Logistics XNK Vietnam

Co., Ltd during 2018-2022

Revenue by marketplace (unit: billion VND)70

60

7.32 0

Source: Import-Export Department (2022)

As can be observed, income from forwarding services for freight by road inLogistics XNK between the two markets of Myanmar and Laos is not significantlydifferent, and both constitute a minor portion of the revenue structure Cambodia andThailand performed better in terms of revenue, ranking second and third, respectively,among the LX's six markets

Meanwhile, China has been the company's first market to enter since itsinception, and it continues to be the primary market for road freight forwarding Inparticular, income from the Chinese market was 12.8 billion in 2018, beforeskyrocketing to 39.3 billion in 2021 And China will be regarded as the country thatgenerates the greatest amount of revenue and profit for the company in the year to come,owing to its prospective for growth and high market demand