Chapter_01-Know About It, Think Again.pdf

PowerPoint Presentation 03/01/2014 1 Copyright ©2012, 2005 by Pearson Education, Inc Upper Saddle River, New Jersey 07458 • All rights reserved1 Technology Strategies for the Hospitality Industry, 2nd[.]

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Technology Strategies for the Hospitality Industry, 2nd ed.

Peter D Nyheim and Daniel J Connolly

If You Think You Don’t Need to

Know About IT, Think Again!

Chapter 1

Interview

• Jason Rotter

• Digital Signage

• What is it?

• Why good or bad?

• Redundant?

• Other similar offerings

• His career choice

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INTRODUCTION

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INTRODUCTION

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INTRODUCTION

Why not just hire someone?

• Sushi

• Expensive

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WELCOME TO THE WORLD OF IT!

• IT is one of the greatest forces driving

change in almost any industry, especially the

hospitality industry—so get used to IT!

– Unfortunately, human bandwidth, that is

people’s ability to grasp IT and understand how

to effectively use it and apply it in business, is

one of the greatest barriers to a firm’s ability to

successfully adopt IT and realize its many

benefits.

Also

• IT moves fast

• Technological demands of guests continue

to rise

• Competition

• Labor

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WELCOME TO THE WORLD OF IT!

FIGURE 1-1 IT Pervasiveness Creates the

Need for Boundary Spanners and IT-Savvy Individuals

MANAGING YOUR CAREER

• To excel at your career, you need to have passion

and enjoy what you do

– You also need to continue to develop yourself and your

skills

– Learning should be a lifelong journey and a regular part

of your job

• The hospitality industry has become so complex

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MANAGING YOUR CAREER

• At this point in your career, one of the best

things you can do is to conduct a

self-assessment or SWOT (strengths,

weaknesses, opportunities, and threats)

analysis.

DECISIONS, DECISIONS, DECISIONS

• Within the hospitality industry, there are

numerous avenues (roads) for exploring a

career involving IT.

• However, at the macro level, careers can be

defined as those involving

– IT Managerial

– IT Technical

– Non-IT Managerial

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DECISIONS, DECISIONS, DECISIONS

FIGURE 1-2 Career Path Options

Summary

• Business & IT!

• Strong technical skills foundation

• Become technologically savvy (knowledge)

• Understand service management

• Be socially and ethically responsible

Tiêu đề	If You Think You Don’t Need To Know About It, Think Again!
Tác giả	Peter D. Nyheim, Daniel J. Connolly
Trường học	Pearson Education, Inc.
Chuyên ngành	Hospitality Industry
Thể loại	sách
Năm xuất bản	2014
Thành phố	Upper Saddle River

Định dạng
Số trang	8
Dung lượng	597,07 KB