Unit 6 reverse logistics

Some companies require customer to drop off goods.. Other times, companies can refurbish products to be resold.. Some companies require customer to drop off goods.. Reverse logistics hel

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GROUP 11

REVERSE LOGISTICS

REVERSE LOGISTICS: Reverse logistics involves various processes that are needed in order to move products in the reverse direction That is to say, the goods move from the customer back to the

company.

Hậu cần ngược (Logistics ngược)

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II VOCABULARY:

RETURN:to return something is to take or send something back to the place

where it was purchased

Trả lại hàng

PICK UP: to pick up something is to collect it and take it away

Gom hàng

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II VOCABULARY:

TAG:to tag something is to attach some type of label to something in order to provide

information about it

Dán nhãn, mác

TRACK:to track is follow the movements or progress of an object along a

course

Theo dõi

theo điều kiện/chất lượng

RECAPTURE: to recapture something is to get it back

Lấy lại

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II VOCABULARY:

REPAIR: To repair something is to mend something that is broken, damaged or

does not work

Sửa chữa

RECALL:A recall is a request made by a company, asking people to bring back product

they have bought because there is something wrong with it

Sự thu hồi

WARRANTY:A warranty is a written agreement in which a business promises to fix a

product if it breaks within a specific timeframe

Bảo hành

SELL OFF: to sell of is to sell something fast and at a reduced price

Bán hạ giá, thanh lý

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First, the customer has to return the rejected good Some companies require customer to drop off goods

Others will arrange of pick up After that, products are placed in a warehouse There, they may be tagged

so they can be tracked

This is when the triage process begins During this sorting, compaies have an opportunity to recapture

value Sometimes it is possible to repair products This is often the case with a recall The original item

can then be sent back to the consumer Other times, companies can refurbish products to be resold

Sometimes such items even come with a warranty Defective items are usually sold off, or sold as scrap

First, the customer has to return the rejected good Some companies require customer to drop off goods

Others will arrange of pick up After that, products are placed in a warehouse There, they may be tagged

so they can be tracked

This is when the triage process begins During this sorting, compaies have an opportunity to recapture

value Sometimes it is possible to repair products This is often the case with a recall The original item

can then be sent back to the consumer Other times, companies can refurbish products to be resold

Sometimes such items even come with a warranty Defective items are usually sold off, or sold as scrap

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6 The company hoped to _ the computers

so that they could be resold.

7 The product was beyond repair so i was dismantled and sold as .

8 The company had to _ the goods quickly and at a fifty percent discount

scrap

sell off

Slide 20

A1 Author, 9/27/2019

2 Reverse logistics helps companies to profits.(pick up/recapture)

3 The worker attached a to the item in the warehouse.(tag/refurbish)

4 The company’s was inefficient, which wasted money

reverse logistics

repair return

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5 Listen and read the article again.

How can customers return unwanted goods ?

There are several ways for customers to return unwanted goods Some

companies insist that customers drop off goods Other companies are willing to

pick up unwanted goods.

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LISTENING

Listen again and complete the conversation.

Logistician 1: I don't understand why so many companies ignore reverse logistics processes.

Logistician 2: Me neither When reverse logistics is 1 _, it costs money.

Logistician 1: I know And there's no need to 2 _on many returned items.

Logistician 2: Yeah, if companies are 3 _ , they can actually turn a profit.

Logistician 1: I don't think enough people 4 _ _ for fianancial gain.

Logistician 2: Well, it's pretty straightforward Companies can refurbish items Then they resell them.

Logistician 1: That's usually a 5 _ _. _ However, consumers can be leery of buying refurbished items.

Logistician 2: That's why companies should resell refurbished products 6 _

inefficient

8 Speaking

W it h a part ner, act t h e

roles below based on Task 7.

Student B: You are a logistician Talk

to Student A about your experience.

USE THE LANGUAGE SUCH AS:

SPEAKING

processes.

Logistician 2: Me neither Such inefficiencies can be expensive It all adds up.

Logistician 1: True Also, there’s no need to lose money on many of the items that are returned.

Logistician 2: Yeah If companies are smart, they can make a profit.

Logistician 1: I don’t think enough people realize that

Logistician 2: Well, it’s pretty clear-cut Businesses can simply refurbish items for resale.

Logistician 1: That’s usually a sound approach Then again, consumers can be nervous about purchasing refurbished items.

Logistician 2: Reselling the item with a warranty attached would solve that issue.

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she hadn't eaten 4 cream cakes, she wouldn't have felt sick

the price of petrol hadn't been raised last month, car sales wouldn't have dropped again

I didn’t have lots of friends I would have gotten very lonely

it didn’t rain heavily, the match couldn’t be canceled

he had been careful, he wouldn't have lost all his money

i had free time, I could go to see him

she had explained him the situation, he would have understood it

associated with returning products

First, the customer must return the

item This can be done in person, or at

the store Other times the customer

mails back the item Some companies

arrange to pick up Once the company

receives the item, it is stored in a

warehouse Here it can be tagged A

triage stage involves assessing the

product Then a decision is made about

the item's future Perhaps it can be

repaired or refurbished Other times it

might be sold off These steps are all

aspects of reverse logistics

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logistics is so crucial to business

• Customers expect to be able to return items

They maybe dissatisfied with goods that are

faulty or damaged Sometimes the item is not

the right size Other times a customer just

changes his or her mind There needs to be a

way for such customers to get products back to

the company Usually a customer service

department tells the customer how to proceed

A customer might want a replacement item or a

refund They may want the product repaired

Reverse logistics are necessary to ensure

customer satisfaction

THANKS

A N Y Q U E S T I O N S ?