Unit 3 distribution logistics

which ensures that customers will receive the correct items and quantities.. They are as follows:  Order fulfillment ensures reception of the right items in proper quantities.. Deliv

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DISTRIBUTION

LOGISTICS

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REVISION

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What is track and trace?

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A To determine the previous and current locations of

an item that is in transit.

B To organize something and bring it up to date.

C To buy something that is for sale

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Something that slows or stops

the progress of materials:

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A Obstacle

B Bottleneck

C Hindrance

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The definition of “point of use”:

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A A central storing or receiving area.

B The assigned space in which an employee performs

daily operations.

C The place at which a product is implemented.

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examined the efficiency of

each … in the factory

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products.

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“ Logisticians … the flow of

materials from warehouses

to loading docks.

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VOCABULARY

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✘ Caution

✘ [Noun - p.34]

✘ The practice of taking

care in order to avoid

risk or damage.

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Sự thận trọng

✘ Is the quality or state

of being able to adapt

to new, different, or

changing

requirements.

Tính linh hoạt

✘ Is loss or harm resulting

from injury to property.

Thiệt hại / hư hỏng

✘ Involves duties that

include sorting, packing,

and distributing goods

with caution and care,

avoiding any damage.

Làm hàng

gather items together

and load them in a

protective container.

Đóng gói

pack or place a collection

of items into a carrier.

Chất hàng

which ensures that

products are delivered to

the correct locations at

the correct times.

Đảm bảo việc giao hàng

which ensures that

customers will receive the

correct items and

quantities.

Đảm bảo đơn hàng

which ensures that

delivered goods are

undamaged.

Đảm bảo chất lượng

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READING

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Distribution logistics include handing, timing and quality control.

Physical handing involves three steps: sorting, packing and loading Goods are usually

arranged in a particular order Sometimes, they are organzined according to physical

characteristics After they are sorted, items are packed into boxes Styrofoam and plastic are

commonly used as insulation Once products are in boxes, they are shipped Warehouse

workers load the boxes onto outgoing trucks Before loading trucks, please measure available

space Also, handle items with caution.

It is vey important that packages get delivered on time Customers judge logistics based on

their reliability However, flexibility is also important Delivery workers sometimes adjust

their schedules to suit customers’ needs

There are four aspects of quality control in distribution logistics They are as follows:

 Order fulfillment ensures reception of the right items in proper quantities.

Delivery fulfillment ensures timely delivery to the right locations.

 Quality fulfillment ensures that delivered goods have no damage.

 Cost fulfillment keeps delivery prices competitive.

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2 Choose the correct answer

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A to describe ways of sorting products.

B to list sources of packing insulation.

C to explain how to use caution when handing.

D to define aspects of distribution logistics.

WHAT IS THE MAIN PURPOSE OF THE EXCERPT?

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3 WHICH OF THE FOLLOWING IS NOT PART OF QUALITY

CONTROL?

A Delivering items to the right places.

B Using various sources of insulation.

C Ensuring that goods are undamaged.

D Keeping delivery prices competitive.

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VOCABULARY

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3434

1 The company reduced prices to ensure competition.

2 Handlers are advised to follow rules for not damaging

goods.

3 Invoices help ensure that the proper items are delivered

in proper quantities.

4 Track and trace helps with delivering items to the right

places at the right times.

COST FULFILLMENT

QUALITY FULFILLMENT

ORDER FULFILLMENT

DELIVERY FULFILLMENT

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B Steve was asked to goods according to size

A The dock workers the delivery trucks each

morning

B Employees usually boxes with plastic and

styrofoam

damage caution

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There are various sources

of insulation Some include

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6 Listen and complete the converstation

Logistician: Fragile items are not always 1 _

items that can break them.

Manager: Well, no wonder! We’re not exercising 2 _

Logistician: We need to use more 5 particularly

styrofoam and plastic bubble wrap.

Manager: This will cost us a bit more, but i think it’s 6 _

_ it.

Separated from

proper caution

handling procedures

packaging

insulation

worth well

2 The mans think the staff needs to change how they

sort and pack goods

3 The woman will incorporate the changes

immediately.

F

T

T

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SPEAKING

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A: (1)

B: you’re right I am There’s been an increase in damages Customer service has also

received complaints about goods being damaged during delivery

A: (2)

B: What do you mean?

A: (3)

B: Then, that’s the problem! We’re not using proper caution

A: I agree with you (4)

B: What are your suggestions?

A: (5) We’re also need to measure

space in each truck before loading packages

WE NEED TO ADJUST OUR HANDLING PROCEDURES

I THINK THE PROBLEM LIES IN HOW WE LOAD GOODS

I KNOW YOU’RE CONCERNED ABOUT DAMAGED GOODS

WE NEED TO IMPLEMENT A NEW LOADING PROCEDURE

WE SHOULDN’T LOAD FRAGILE ITEMS NEXT TO ITEMS THAT CAN BREAK THEM

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A:I KNOW YOU’RE CONCERNED ABOUT DAMAGED GOODS

B: you’re right I am There’s been an increase in damages Customer

service has also received complaints about goods being damaged during

delivery

A: I THINK THE PROBLEM LIES IN HOW WE LOAD GOODS

B: What do you mean?

A:WE SHOULDN’T LOAD FRAGILEITEMS NEXT TO ITEMS THAT CAN

BREAK THEM

B: Then, that’s the problem! We’re not using proper caution

A: I agree with you WE NEED TO ADJUST OUR HANDLING PROCEDURES

B: What are your suggestions?

A:WE NEED TO IMPLEMENT A NEW LOADING PROCEDURE We’re also

need to measure space in each truck before loading packages

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✘ Past perfect tense : The past perfect refers to an event that was

completed at some point in the past before something else happened

It is formed by combining the auxiliary verb had with the past

participle of the main verb.

✘ Form of the past perfect simple:

✘ Use the past perfect simple: Use the past perfect tense to show an action that was

completed prior to another action that took place in the past

✘ Signal Words: already, just, never, not yet, once, until that day

Affirmative Negative Interrogative

I had worked I had not worked had I worked?

You had worked You had not worked had you worked?

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Exercises: use the past perfect tense and “before” or “after”

1 He had learned Spanish before he went to Spain.(learn)

2 President Lincoln had attended the theater before his

assassination in 1865.(attend)

3 They had had lunch when I arrived.(have)

4 She passed the exam because she had worked very hard.(work)

5 Before I came here, I had spoken to Jack.(speak)

6 Yesterday, I went out after I had finished my homework (finish)

7 Jane had studied in England before she did her master’s at

Harvard.(study)

8 After David had gone home, we arrived.

9 They had finished their work right before the deadline last week

(finish)

10 Had the film ended when you arrived at the cinema? (end)

……… .

… ………

………

………

……….

………

………

… ………

…. …………

………

…….

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WRITING

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5151

To: All employees

From: Stephanie Gladstone-Mercer, Warehouse Manager

Hello Everyone,

In response to customer ………… ………., we will institute new

physical ……… , procedures … ……… items must always be

packed separately from hard items that can ………… them Also,

please do not ……… boxes of fragile items next to boxes of hard

items This ensures ……… from the warehouse to

the customer’s doorstep.

Thank you.

FRAGILE

COMPLAINTS BREAK

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SUMMARY

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What is the purpose of distribution logistics?

✘ Distribution logistics involve managing the

transportation of goods It involves the physical

handling of goods, timing issues, and issues regarding

the items themselves Physical handling requires

workers to sort, pack, and load goods efficiently It

also involves using the correct shipping methods

Timing ensures that goods reach the correct location

at the correct time Logistics companies also research

transportation methods The purpose is to find the

most efficient routes This way, companies save time

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2 What are the requirements of logistics?

There are 4 requirements in logistics They include: order

fulfillment, delivery fulfillment, quality fulfillment, and cost

fulfillment Order fulfillment makes sure that customers

receive the correct product in the correct quantities Delivery

fulfillment ensures that the products are delivered to the

proper locations at the proper times Qualify fulfillment makes

sure that goods are undamaged Lastly, cost fulfillment makes

sure that costs are competitive, or lower than those of rival

companies.