REVISION – PROGRAMMING IN RECREATION SERVICES AND TOURISM

REVISION – PROGRAMMING IN RECREATION SERVICES AND TOURISM I CHAPTER 1 – FOUNDATION FOR PROGRAMMING Question 1 A is a designed opportunity for leisure experience to occur A Program Manager B Program de.

REVISION – PROGRAMMING IN RECREATION

SERVICES AND TOURISM

Question 1: A …… is a designed opportunity for leisure experience to occur

A Program Manager

B Program development

C Programming

D Program

Question 2: …… is designing, staging, and delivering leisure opportunities

A Program Manager

B Program development

C Programming

D Program

Question 3: “It is the overall management process in which the programmer designs, stages, manages, and delivers program services within the context of a specific agency” What definition is this?

A Program Manager

B Program development

C Programming

D Program

Question 4: “It helps participants recover from the stress of toil and to restore themselves for renewed work” What definition is this?

A Recreation

B Leisure

C Program

D Objective

Question 5: How many characteristics of leisure service are there?

A 2

B 3

C 4

D 5

Question 6: How many dimensions of Service Quality are there?

A 2

B 3

C 4

D 5

Question 7: Tangibility refers to the ………… provided by staff (appearance), other users, and facilities and equipment

A physical cues

B dimensions

C characteristics

D opportunities

Question 8: “Reliability refers to the ability of recreation and leisure service staff

to ……… dependably and accurately” – Fill in the blank

a reflect the promised service

b enhance the promised service

c expand the promised service

d perform the promised service

Question 9: “It refers to caring, individualized attention that the recreation and leisure service staff provides its participants” What dimension is this?

A Tangibility

B Reliability

C Empathy

D Assurance

Question 10: “It refers to knowledge and courtesy of employees and their ability to inspire trust and confidence” What dimension is this?

A Tangibility

B Reliability

C Empathy

D Assurance

Question 11: Responsiveness refers to the …… of recreation and leisure service staff to help participants and provide prompt attention

A physical cues

B dimensions

C characteristics

D willingness

2 Short answers

What are the main categories for measuring service quality? Give examples.

1 Multiple Choice

Question 12: The first step in the Program Development Cycle is:

A Achieve awareness and understanding of the agency's mission

B Develop strategic directions

C Develop program design goals

D Design Program

Question 13: The second step in the Program Development Cycle is:

A Achieve awareness and understanding of the agency's mission

B Develop strategic directions

C Develop program design goals

D Design Program

Question 14: Employee attitudes toward an agency mission are influenced by:

A Awareness of the mission

B Their level of agreement with the expressed purpose and values of the agency

C See how their work contributes to achieving the mission

D All of above

Question 15: Hierarchical Arrangement includes the agency’s mission, goals,

…… and ………

A direct, and document its activities

B organization's complexity and the content area

C the infinitive marker "to" and a verb

D objectives and program design goal

Question 16: “Outcome statements that define what an organization is trying to accomplish, both programmatically and organizationally” – what definition is this?

A Hierarchical Arrangement

B Vision

C Goal

D Objective

Question 17: “Objectives are very precise, time-based, measurable actions that support the completion of a goal” – what definition is this?

A Hierarchical Arrangement

B Vision

C Goal

D Objective

Question 18: Which objective is appropriate for this goal “To promote Aquatic opportunities offered at the New Bern Aquatic Center for the public to enjoy”

A To develop a summer football league in June 2023

B To provide participants the opportunity to develop specific water safety programs in June 2023

C To organize a comprehensive piano program for kids in June 2023

D To provide a high-quality traveling program for participants in June 2023 Question 19: Which objective is appropriate for this goal “To provide quality leagues and tournaments for a variety of sports programs”

A To provide an opportunity for a physical activity program in April 2023

B To organize a ceramic workshop for participants in April 2023

C To organize an EDM festival for youth and adults in April 2023

D To organize a comprehensive piano program for kids in April 2023

2 Short Answers

a Develop an objective for this goal “To develop comprehensive sports

programs for children”

b Develop an objective for this goal “Provide a variety of programs and

recreational opportunities which encourage healthy living and an active lifestyle that meet the needs and interests of the community”

3 Essay

a Develop goals (at least 2 goals) and objectives (at least 4 objectives) for

this mission “To create unique adventure travel experiences for the

discerning active travelers in Vietnam”

b Develop goals (at least 2 goals) and objectives (at least 4 goals) for this

mission “To collect accurate detailed accessibility information about travel

products in destinations around Vietnam so that people with disabilities and

their friends and family can book accessible trips and explore without limits”

1 Multiple choice:

Question 20: Needs Assessment in Programming is important because:

A It helps service orientation, participant empowerment

B It helps to exceed expectation

C It helps to manage the program

D All of the above

Question 21: Demographic data includes:

A age, sex, race/ethnicity, religion

B physical and cognitive disabilities

C marital status, parental/family status, occupation

D All of the above

Question 22: ……… provides a picture of who the users are and help to clarify relationships people have with one another, the resources, and existing programs

A Demographic Data

B Skills and Needs Information Data

C Current Activity Involvement Data

D Attitudes, Beliefs, and Values

Question 23: Attitudes, Beliefs, and Values Data’s purpose is:

A to provide a complete picture of who they are, what they might want, and some ways to help people connect to meet those desires

B to collect accurate detailed accessibility information about travel products

C to clarify relationships people have with one another

D to exceed expectation

Question 24: Preferences, Opinions, Interests, and Intentions Data’s purposes are

A to provide a complete picture of who they are, what they might want, and some ways to help people connect to meet those desires

B to collect accurate detailed accessibility information about travel products

C to know the respondent is interested in and whether or not they have the

intention to participate in activities currently offered

D to ask about these characteristics of constituents and provide a complete picture

of who they are

Question 25: Why participant empowerment is one of many reasons support need assessments?

A Build interdependence and collaboration

B Increase profits

C Ensure accountability

D Manage service duplication

Question 26: Which method to collect needs assessment data?

A Survey

B Focus group

C Advisor Boards

D All of the above

Question 27: “Programmers can gather assessment data through the use of paper-and-pencil, oral, or electronic … ” – Fill in the blank

A Survey

B Focus group

C Advisor Boards

D Mail

Question 28: “…… are essentially group interviews where groups of individuals are brought together to respond to a particular question” – Fill in the blank

A Survey

B Focus group

C Advisor Boards

D Mail

Question 29: “……….serve to aid the organization in decision making and are often a wonderful source of information about community needs, wants, and interests” – Fill in the blank

A Survey

B Focus group

C Advisor Boards

D Mail

Question 30: What is the final hierarchy in a hierarchical arrangement?

A Mission

B Goals

C Objectives

D Program Design Goal

Question 31: Program Design Goals include

A X statements and Y statements

B O statements and P statements

C D statements and K statements

D X statements and Q statements

Question 32: The …… statements illustrate how staff will stage events and intervene to accomplish participant outcomes

A X

B Y

C Q

D P

Question 33: The …… statements describe in detail what is supposed to happen to people due to their participation

A X

B Y

C Q

D P

Question 32: If leisure professionals want to provide a choice of activities and opportunities for people to experience and develop leisure potential, they must provide favorable environments: ……., ……., and ……

A the right conditions, satisfactions, and positive outcomes

B the mission, goals, and objectives

C the right conditions, goals, and objectives

D the mission, satisfaction, and positive outcomes

Question 33: “What limits you from participating in recreation opportunities” –

what type of Needs Assessment Data is this?

A Demographic

B Current Activity Involvement

C Attitudes, Beliefs, and Values

D Preferences, Opinions, Interests, and Intentions

Question 34: “In what part of Da Nang city do you live?” ” – what type of Needs Assessment Data is this?

A Demographic

B Current Activity Involvement

C Attitudes, Beliefs, and Values

D Preferences, Opinions, Interests, and Intentions

Question 35: “Who do you usually travel with during the last 12 months?” – what

type of Needs Assessment Data is this?

A Demographic

B Current Activity Involvement

C Attitudes, Beliefs, and Values

D Preferences, Opinions, Interests, and Intentions

Question 36: “What indoor recreation facilities or space do you consider to

participate in the most?” – what type of Needs Assessment Data is this?

A Demographic

B Current Activity Involvement

C Attitudes, Beliefs, and Values

D Preferences, Opinions, Interests, and Intentions

Question 37: “By the end of the program, children will respect the farmers and help other people” – what type of outcome does this statement ensure?

A Freedom

B Satisfaction

C Positive outcomes

D Relaxation

Question 38: “By the end of the class, students will be able to play at least three songs with three different chords” – what type of outcome does this statement ensure?

E Freedom

F Satisfaction

G Positive outcomes

H Relaxation

Question 39: “By the end of the class students will be able to tune their guitar” – what type of outcome does this statement ensure?

I Freedom

J Satisfaction

K Positive outcomes

L Relaxation

Question 40: How many means are there when designing the components of the Program Design Model?

A 6

B 7

C 8

D 9

Question 41: When the programmer designs component – people, what is the most important priority should they design?

A Age

B Sex/Gender

C Ethnicity/Race

D Sexual Orientation

Question 42: How do Young Childhood (5-7 years old) develop their cognitive skill at their age?

A tend to persevere longer

B have wonderful capacities for fantasy and active imaginations

C cognitive skills are sharp and are often considered at a peak

D focus is on career creativity and the use of cognitive skills are focused in that direction

Question 43: How do Middle Childhood (8-11 years old) develop their cognitive skill at their age?

A tend to persevere longer

B have wonderful capacities for fantasy and active imaginations

C cognitive skills are sharp and are often considered at a peak

D almost focus is on career creativity and the use of cognitive skills are

focused in that direction

Question 44: How do Young Adolescence (12-14 years old) develop their

socioemotional at their age?

A tend to be egoistic with everything centering on themselves

B begin to form attachments to groups

C try to achieve self-identity, freedom from adults

D focused on current social position and preparing for security in retirement Question 45: How do Young Adulthood (18 -25 years old) develop their cognitive skill at their age?

A tend to persevere longer

B have wonderful capacities for fantasy and active imaginations

C cognitive skills are sharp and are often considered at a peak

D focus is on career creativity and the use of cognitive skills are focused in that direction

Question 45: How do Early Adulthood (26 -40 years old) develop their

socioemotional at their age?

A begin to form attachments to groups

B have decided and are settled in their decisions relative to children and family

C try to achieve self-identity, freedom from adults

D focused on current social position and preparing for security in retirement Question 46: How do Middle Adulthood (41 -60 years old) develop their

socioemotional at their age?

A tend to persevere longer

B have wonderful capacities for fantasy and active imaginations

C cognitive skills are sharp and are often considered at a peak

D focus is on career creativity and the use of cognitive skills are focused in that direction

Question 47: How do Older Adulthood (61+ years old) develop their cognitive skill at their age?

A care about health concerns

B tend to be more cautious than in younger years

C like to think through new ideas prior to engagement

D All of the above

Question 48: If venues owned by other agencies may be needed, what will the programmers do?

A schedule the venue

B provide the venue

C reserve the venue

D develop the venue

Question 49: There are 3 types of leisure objects: physical, social, and ……

objectives

A rule

B structure

C symbolic

D drop-in

Question 50: How many types of program formats are there?

A 6

B 7

C 8

D 9

Question 51: “Experiences designed to teach and further develop skill levels of participants” – what program format’s definition is this?

A Instructional

B Trips

C Outreach

D Service Opportunities

Question 52: “Performance of an individual or team is compared to the

performance of another individual or team, or established criteria or standard” – what program format’s definition is this?

A Competition

B Drop-In

C Special Events

D Clubs

Question 53: When using rules, the programmer should:

A Give a warning when rules are broken

B Have only a few rules

C A & B are correct

D None of the above

Question 54: Designing relationship may ……… or expand the new relationships for participants

A determine the recent relationship

B separate the recent relationship

C own the recent relationship

D glue the recent relationship

Question 55: …… deals with how a program is set into motion and how the action is sustained throughout the program

A Competition

B Drop-In

C Special Events

D Animation

2 Short Answers:

a Develop Program Design Goals (at least 2 pairs X and Y statements) for this Objective “To provide aquatic programming opportunities through swim classes during the summer of 2022”

b Develop Program Design Goals (at least 2 pairs X and Y statements) for this Objective “To provide a one-day tour in Danang for disabilities in August 2022”

c Create different program formats based on these activities:

Activities Competitio

n

Drop-in

Special Events

Clubs Instructional Trips Outreach Service

Opportunities

Piano

playing

Trekking