Wellness hotel project proposal

Wellness Hotel Project Proposal TOPIC 4 RESERVATIONS AND CHECK IN Cao Thị Quế Anh You can describe the topic of the section here 03 GROUP 4 Lê Thị Thùy LinhYou can describe the topic of the section he[.]

TOPIC 4

RESERVATIONS

AND CHECK - IN

Cao Thị Quế AnhYou can describe the topic of the section here03

GROUP 4

Lê Thị Thùy LinhYou can describe the topic

of the section here

01

Trương Thoại Vy 02You can describe the topic of the section here

Phạm Thị Thanh Ngân

You can describe the topic

of the section here

04

Phạm Thị Kiều TrinhYou can describe the topic of the section here05 Our teamYou can describe the topic

of the section here

06

1 Reservation

4 Check-in conversation

01

RESERVATIONS

1.1.1 DEFINITION

Reservation in the hotel industry is defined as blocking a particular type of guest room (e.g., single room, double room, deluxe room, executive room, suite, etc ) for a definite duration of time (i.e., number of days of stay) for a particular guest

1 Guaranteed reservation

In this guest confirms the booking by

paying a conformational charge and on

another hand hotel also hold the room

request until sepcific due dates and time

of arrival

2 Non-guaranteed reservation

A conditional reservation or simple agreement

between guest and the hotel in which hotel agrees

to hold the room until 6pm in the date of arrival

If the guest fails to attain within cancellation

hours, the room will be released for resale

1.1.2 TYPE OF RESERVATION

1.1.3 SOURCE OF RESERVATION

1.2 PROCEDURE:Received the enquiry for

reservation

Determine name of guest, how many people,

number of days of stay, desire of room type,

desired room rate, special request

Introduce about room type, room rate, accompanied serviceDeposit for guaranteeConfirming the reservation and send

reservation confirmation to guest email

Credit card No : 1002 0303

4566 6543

Customer

The content of the dialogue

A female guest whose name is Thoai Vy wants to:

● Book a Standard double room including breakfast for her

and her friend

● Check-in on the 1st of July and check-out on the 3rd of July

● Choose guaranteed reservation

● Deposit 100 USD in advance

● Pay by credit card

● Special request: Non-smoking room, city view

CHECK-IN PROCEDURE

03

2.1 DEFINITION

In the hotel, check-in is the process by which the receptionist performs registration and confirmation operations for guests who book rooms to be allowed

to stay

The check-in time of the hotels is usually 2:00 pm daily

STANDARD CHECK-IN PROCEDURE

Before the start of the shift, the receptionist must check the arrival list and prepare the registration form.

When guests come to check-in

Welcome guests with a smile and

make eye contact with guests

from a distance Then, offer

assistance

Ask guests Could you tell me if

you have made a reservation

before?

Guests made a reservation

Guests haven’t made a reservation

Guests made a reservation

Keep asking guests for the guest’s name, passport/ID card,

and booking source

Check on the system

Show the registration form in front

of guests and reconfirm If all the information is correct, ask guests

to sign

Ask guests about payment methods and

make payments

Make a room key Hand over the key and

provide information about hotel facilities

for guests

Ask if guests have any requests

Besides, wish them a happy stay and

open guest folio on the system

04 CHECK-IN CONVERSATION

Minigame

Minigame

Kahoot!

— GROUP 4 -

“Thank you for listening.”

Have a nice morning