process improvement and secure software

... BUSINESS PROCESS IMPROVEMENT AND CUSTOMER SATISFACTION AT Trang 2ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - NGUYỄN THANH HÀ RELATIONSHIP BETWEEN BUSINESS PROCESS IMPROVEMENT AND CUSTOMER ... work during study and research period and it is not yet published in other’s research and article The other’s research result and documentation (extraction, table, figure, formula,and other document) ... customers with high standards and expectations (Dei-Tumi, 2005) And as competition increases, there is the need to devise creative and new ways of meeting the ever-increasing demands of the modern-

Ngày tải lên: 20/01/2019, 21:09

... FailyDesigning Usable and Secure Software with IRIS and CAIRIS Trang 2Designing Usable and Secure Software with IRIS and CAIRISTrang 3Designing Usable and Secure Software with IRISand CAIRIS 123 Trang ... Requirements and Information Security) is a process frameworkthat can be used to devise processes for designing usable and secure software.CAIRIS (Computer-Aided Integration of Requirements and Information ... usability, requirements and risk analysis The book contains everything you need to understand what IRIS and CAIRISare, and how you can use the two to design usable and secure software at an earlystage

Ngày tải lên: 04/03/2019, 10:45

... standards Ellis and Castle (2010) conceptualized a parallel connection between continuous process improvement and instructor research by laying out the basic attributes and processes Jung and Wang (2006) ... Planning  Process focus  Delivery Continuous Process Improvement (CPI) Supply Chain Performance (SCP) Environmental Policy (ERP) Trang 3including; design of planning, process focus and delivery ... continuous improvement of higher training foundations The discovering demonstrates that continuous improvement is accomplished by estimating the quality of processes and results of research and useful

Ngày tải lên: 27/05/2020, 03:30

... cross-sell and up-sell products and services, and boost agent productivity and satisfaction.Objectives of the studyTheoretical framework for customer service procedures, customer satisfaction and the ... of lending processs: Lending Process, Credit Card Process of VIB - Other articles on newspapers, journals, books, magazines related to factors affecting Lending Process, Credit Card Process of ... to branch processes, regulations, and procedures, and recommend improvements aimed at enhancing customer service.* Respondents: 200 customers, who have been using the service lending process,

Ngày tải lên: 27/06/2022, 08:52

... achieving software processimprovement –SPI– environment that would allow to the organizations takes advantage of effective software process Software quality assurance through software processimprovement ... Colciencias and some Small enterprise of SouthColombian Agile SPI - Process is an agile process of software processes improvement, which can beused as guide for the implementing of a software process improvement ... – Process is an agile and light process of software processes improvement, whichcan be used as guide for the execution of a software processes improvement program insmall and medium enterprises

Ngày tải lên: 18/10/2022, 19:35

... work during study and research period and it is not yet published in other’s research and article The other’s research result and documentation (extraction, table, figure, formula,and other document) ... customers with high standards and expectations (Dei-Tumi, 2005) And as competition increases, there is the need to devise creative and new ways of meeting the ever-increasing demands of the modern- ... Simplifying the process of providing services to customers,improvingservice quality,helping managers organize and coordinate activities,helping the inspecting, supervising and evaluating processesand helping

Ngày tải lên: 05/12/2022, 10:18

... group SPAWAR Space and Naval Warfare Systems Command SSC SPAWAR Systems Center SSG Standard Systems Group SW-CMME® Software Capability Maturity Model® SPL softwarefystems process improvement 15 ... systems that perform as intended and meet cost and schedule commitments, successful public and private organizations have alopted and implemented softwareystems process improvement (SPD programs! ... prioritizes the process Improvement activities and develops strategies for pursuing them It then develops a process improvement action plan that details the activities and strategies and includes

Ngày tải lên: 09/03/2014, 09:20

... constant preoccupation on continuous process im-provement [6], [7], [8], [14], [15] Process improvement should increase the efficiency and effectiveness of the business processes [2], [3] Nowadays, DMAIC ... interrelated and convergent process im-provement projects linked to the intended improvement objective O, where n is the number of improvement projects in the set P, the objective O is achieved if and ... Reenergize the major objective and reformulate it in a positive and target-oriented manner: The improvement objective O is very often expressed in a negative and/or vague and/or too large manner Thus,

Ngày tải lên: 11/11/2022, 14:11

... customer demands – Used any time you have customers and you need to identify their expectations and turn that information into workable technical specifications. Trang 6• QFDs are planning and communication ... customer and translate it into technical information that an organization can use in order to create or improve a product – Developed in Japan in the 1970s – Dr Akao Trang 5• QFD’s are planning and ... direction of improvement for the technical requirements – Determine the operational goals for the technical requirements – Determine the relationship between each of the customer wants and the technical

Ngày tải lên: 09/01/2018, 08:59

... Lean tools and techniques are used to standardize work and remove waste and non value-added activities • Six Sigma tools and techniques are used to attack the variation present in processes ... • FMEA Failure Modes and Effects Analysis • KPIV Key process input variable • KPOV Key process output variable • Process Owners The individual responsible for the process and what it produces ... • Systems Implementation, and Verification • Quality Planning, Controlling, and Assuring Not Covered • Assurance Product and Process Quality • Reliability Reliability and Risk Management Not Covered

Ngày tải lên: 09/01/2018, 08:59

... control, or handle To administer or regulate To make submissive. Trang 3The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output and ... Direction? – Leaders look into the GAP between what is and what should be. • They: – Stop, Look and Listen – Stop your normal routine – Look and listen for cues – Challenge assumptions – Test assumptions ... rewards success – treats you as a valued colleague • A Boss – demands respect – is a taskmaster – is critical – rules by fear – commands – makes work a burden – punishes mistakes Trang 7• Leaders

Ngày tải lên: 09/01/2018, 08:59

... without resolving conflicting WHATs and HOWs – delegating both the WHATs and HOWs – not assigning responsibility for results – failing to measure the process and the results – implementing many ... factors 5 Objectives: the specific and quantitative actions that must be taken in order to support the accomplishment of the goals and ultimately the mission and vision 6 Indicators: the performance ... Planning is the process of involving everyone in matching the vision, mission, and core values of an organization with the current situation to focus tactical activities now and in the future.

Ngày tải lên: 09/01/2018, 08:59

... quality, cost and schedule – Process Improvement Essentials Trang 3Creating a Customer Focus• Dr Armand Feigenbaum (1920 - ) – Author of Total Quality Control, one of the first and most complete ... achieve a competitive advantage by carefully and constantly analyzing customers’ needs and by organizing and operating to meet these needs the first time and every time. Trang 11Creating a Customer ... on the customer? • How do we ensure that our strategic plans and our leadership focuses on what is important to the customer and the market? Trang 6Creating a Customer Focus• Effective organizations

Ngày tải lên: 09/01/2018, 08:59

... Trang 1Process Improvement Teams Chapter 5 Trang 2Process Improvement TeamsThe whole employee involvement process springs from asking all your workers ... problems related to their own work Trang 4Process Improvement Teams• The quality circle concept has been adapted and modified over time to become the process improvement teams used in lean Six Sigma ... in a process improvement team is often voluntary • Participants receive training in the key process improvement tools, determine appropriate problems to work on, develop solutions, and establish

Ngày tải lên: 09/01/2018, 08:59

... continuous improvement process to meet: – Conformance to requirements – Prevention of defects – Zero defects – Costs of quality Trang 6Lean Six Sigma: Process Improvement Tools and TechniquesDonna ... increase as the faulty product or service reaches the customer Trang 4Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle River, NJ 07458 • All Rights Reserved.© ... Trang 1Costs of QualityChapter 6 Trang 2Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle River, NJ 07458 • All Rights Reserved.©

Ngày tải lên: 09/01/2018, 08:59

... each process and to Trang 16Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle River, NJ 07458 • All Rights Reserved.© 2011 Pearson Higher Education, Process ... decisions and take action? Trang 10Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle River, NJ 07458 • All Rights Reserved.© 2011 Pearson Higher Education, Process ... Measures• An effective measurement system links actions and plans to the goals and objectives. Trang 20Lean Six Sigma: Process Improvement Tools and TechniquesDonna C Summers Upper Saddle River, NJ

Ngày tải lên: 09/01/2018, 08:59

... 1990s Process Improvement for Effective Budgeting and Financial Reporting combines methodologies and systems from general business process improvement and business reengineering theories and applies ... budget models and approaches Your company’s budgeting and reporting diagnostics Key budgeting and reporting process criteria Key budget process building blocks Financial reporting process improvement ... Topics covered include: • • • • Ideas and tools for the software selection process Software evaluation and request for proposals Software buyer’s guide Other tools and resources APPENDICES We have...

Ngày tải lên: 17/01/2014, 03:20

... 46 5.2.5 Process Improvement Team 48 5.2.6 The Software Engineering Process Group 49 5.2.7 Process and Product Quality in IBM 51 5.2.8 Involvement of Practitioners in Process ... sponsor and management team drive the changes and ensure that commitments are met and that action is taken if they are not 4.2.1.2 The World Does Not Stop for Process Improvement A process improvement ... Assets and Supporting Infrastructure 5.1 Processes, Methods, and Tools The AMS Australia team created many reusable assets, which included processes, methods, and tools, as part of the process improvement...

Ngày tải lên: 23/03/2014, 23:21

... ysics” u n derlyin g process im provem en t Th e actu al perform an ce of an y process depen ds on two factors: th e am ou n t of Time Spent Working an d th e Capability of th e process u sed to ... temsThinking and Modeling for a Complex World (New Y ork,NY:Irwin/McGraw-Hill,2000) resu ltin g ch an ge in process capability Moreover, n o im provem en t in capability lasts forever Mach in es wear, processes ... adh ere to th e specified process Th e com pan y spen t m illion s an d in vested cou n tless person -h ou rs to create a n ew produ ct developm en t process Th e n ew process in clu ded better...

Ngày tải lên: 29/03/2014, 03:21

... developing process improvement strategies 1.2 Process improvement approaches 1.3 Syngergy References Process Improvement 2.1 Why worry about process improvement? 2.2 Why is process improvement ... Process Improvement 2.1 Why worry about process improvement? 2.2 Why is process improvement so difficult? 2.3 Typical process improvement approaches 2.4 Summary References nitiating process improvement ... integration and testing activities, and systems engineering process improvement in general In this book we will use the term process improvement to denote both software process improvement and more...

Ngày tải lên: 01/06/2014, 11:54