medical transcription techniques and procedures 7e

... answering service to pick up calls and messages; and cell phones and/or beepers to reach medical staff when they are not in the office Additionally, a patient courtesy phone and/or a TDD may be found ... Your KnowledgeThe medical assistant is just returning from lunch, and the office telephone is ringing When the medical assistant answers, the caller interrupts her greeting and says, “No, do ... assistant may receive calls from patients, attorneys, and others Always refer to the office policies and procedures manual regarding how to handle incoming calls appropriately Remember, always

Ngày tải lên: 22/05/2017, 16:44

... Sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting Trang 11Importance of Medical Assistant Credentialing ... of state and federal regulations Trang 12Certified Medical Assistant (CMA)• 30 additional hours in any area Trang 13American Medical Technologists (AMT) Organization • Credentials medical assistants ... Medical Technologists (AMT) Organization (cont.) Trang 16Medical Assistant Associations• Set standards for quality and performance • Define tasks and functions for an occupation • Provide opportunities

Ngày tải lên: 09/11/2016, 16:13

... 1Legal and Ethical Issues in Medical Trang 23.1 Define ethics, bioethics, and medical law.3.2 Discuss the measures a medical practice must take to avoid malpractice claims. 3.3 Discuss medical ... problems Trang 6Medical Law and Ethics• Knowledge of medical law and ethics provides insight into – The rights, responsibilities, and concerns of health-care consumers – The legal and ethical issues ... patients, and health-care professionals as the world changes– The impact of rising costs on the laws and ethics of health-care delivery Trang 7Medical Law and Ethics (cont.)Ethics is a standard

Ngày tải lên: 09/11/2016, 16:13

... workings of an office and usually describe the chain of command Procedures are the detailed instructions for specific procedures What is the difference between policies and procedures? Rig ht! ... establish positive communication with coworkers and management. 4.8 Describe how the office policy and procedures manual is used as a communication tool in the medical office Learning Outcomes (cont.) ... being aggressive and being assertive? ANSWER: Assertiveness means standing by your principles while showing respect for others You trust your instincts, feelings, and opinions and act on them

Ngày tải lên: 09/11/2016, 16:13

... the process of handling incoming and outgoing mail 7.7 Compare and contrast the services provided by the U.S Postal Service and other delivery services Trang 5Correspondence and ProfessionalismLearning ... hand at the medical office Trang 45Apply Your KnowledgeIn addition to letterhead, blank stationary, and envelopes, what other mailing supplies might be needed for a medical office? ANSWER: A medical ... Good Job! Trang 30Editing and ProofreadingTrang 31Tools for Editing and ProofreadingDictionary Medical dictionary Physician’s Desk Reference (PDR) English grammar and usage manual Word processing

Ngày tải lên: 09/11/2016, 16:14

... Trang 17Medical Assistant Responsibilities• Tracking supplies bought and used • Calculating the budget for supplies • Selecting supplies and vendors • Following purchasing and payment procedures ... individual may handle supplies for durable items such as computers, fax machines, and copiers Trang 9A supply list can help track and categorize supplies according to need and urgency Incidental ... incidental, and periodic supplies used in a typical medical Trang 38.5 Locate and evaluate supply sources.8.6 Use strategies to obtain the best-quality supplies while controlling costs. 8.7 Follow procedures

Ngày tải lên: 09/11/2016, 16:14

... (cont.)9.8 Explain how to update a medical record 9.9 Identify when and how a medical record may be released 9.10 Discuss the advantages and disadvantages of the electronic medical record, also known ... Name and address – Insurance coverage and person responsible for payment – Occupation – Medical history – Current complaint – Health-care needs – Medical treatment plan – Response to care – Lab and ... are documenting in the medical records? ANSWER: It is important that medical records be neat and legible, timely, accurate, and maintain a professional tone. Trang 37• Transcription means transforming

Ngày tải lên: 09/11/2016, 16:14

... care and smooth operation of medical office – Paper-based medical records – Electronic Health Record (EHR) or Electronic Medical Record (EMR) Trang 5Importance of Records Management• The medical ... Trang 1Managing the Office Medical Records Trang 2Learning Outcomes10.1 Describe the equipment and supplies needed for filing medical records 10.2 List and describe the various types of ... carefully • Preferably place files in fireproof and waterproof containers • The storage site should be safe from – Fire and floods – Vandalism and theft – Extremes of temperature Trang 47Retaining

Ngày tải lên: 09/11/2016, 16:15

... types of calls the medical assistant handles with those the physician or other staff members handle. 11.6 Describe how to handle various types of incoming calls from patients and from others. ... the pharmacy Document the conversation 11.5 Calls handled by the medical assistant and other staff members may vary The medical assistant handles less complex telephone calls than does the physician ... responsible for handling certain types of calls Trang 19Apply Your KnowledgeThe medical assistant is just returning from lunch, and the office telephone is ringing When the medical assistant

Ngày tải lên: 09/11/2016, 16:15

... including medical information such as brochures and pamphlets, in the reception area How should the medical assistant do this? ANSWER: The medical assistant should review all materials with medical ... reception area of the medical office and most of the patients waiting to be seen are between the ages of 19 and 30 Would it be appropriate to put on a mixture of heavy metal and rap music? If ... information packets – The physicians in the medical practice – Billing practices – Insurance processing practices • Medical Information – brochures and pamphlets – Read and validate accuracy before placing

Ngày tải lên: 09/11/2016, 16:15

... stay healthier, and are more satisfied clients of the medical practice. EXCELLENT! Trang 9Brochures, Booklets, and Fact Sheets Explain procedures that are performed in the medical office  ... explanations and demonstrations of certain techniques required after surgery and requires that patients perform a return demonstration of the technique to validate understanding and technique ... classes and seminars for their patientsHealth information websites for general consumer health information Videotapes and DVDs are used effectively to educate about complex subjects and procedures

Ngày tải lên: 09/11/2016, 16:15

... laterality – Expanded codes capture more detail – Flexibility and expandability Trang 14Apply Your KnowledgeA medical assistant has looked up a medical term in the alphabetic index, and next to the ... officer and committee who also: – Audit and monitor compliance – Develop written policies and procedures that are consistent with regulations and laws – Provide ongoing communication and training ... Explain how medical coding affects the payment process 16.8 Define fraud and provide examples of fraudulent billing and coding Trang 4Introduction • Medical coding – Translation of medical terms

Ngày tải lên: 09/11/2016, 17:07

... carriers) – Payment plans– Some have large outstanding balances A proper understanding and administration of billing and Trang 6Standard Payment Procedures• Collect payments from patients at ... of billing over the month. Excellent! Trang 22Standard Collection ProceduresTrang 23Standard Collection Procedures (cont.)• Statute of limitations and account types – Open-book account • Open to ... between accounts receivable and accounts payable? ANSWER: Accounts receivable are monies owed to the medical practice and accounts payable are monies owed by the medical practice. Trang 17Preparing

Ngày tải lên: 09/11/2016, 17:08

... regions: right and left hypochondriac, epigastric, right and left lumbar, umbilical, right and left iliac (inguinal), and hypogastric regions The abdomen may also be divided into right and left upper ... upper quadrants and right and left lower quadrants 19.7 It is important to have a basic understanding of chemistry when studying anatomy and physiology because body structures and functions result ... describe the location of body parts and various body regions • Anatomical position – body is standing upright, facing forward, with the arms at the sides and palms of hands facing forward • Used to

Ngày tải lên: 09/11/2016, 17:08

... List the different types of burns and describe their appearances and treatments Trang 4Learning Outcomes (cont.)20.10 Describe the causes, signs and symptoms, and treatments of various types ... for skin repair, and defensive cells to the area of injury Correct Trang 29Skin and Aging• Skin loses firmness due to – Loss of elastin and collagen fibers in dermis– Loss and shifting of underlying ... lips, ears, and backs of hands • Signs and symptoms and treatments are the same as for basal cell carcinoma Trang 41legs of women– Itches or bleeds• Treatment – Surgery and biopsy– Removal of

Ngày tải lên: 09/11/2016, 17:08

... at the elbow – Rotates the hand laterally Trang 42Arm Muscles (cont.)Trang 43Wrist, Hand, and Finger Muscles• Flexor carpi radialis and flexor carpi ulnaris – Flex and abduct the wrist • Palmaris ... fingers, but not the thumb Trang 44Wrist, Hand, and Finger Muscles (cont.)• Extensor carpi radialis longus and brevis – Extend the wrist and abduct the hand • Extensor carpi ulnaris – Extends ... radialis and ulnaris, plamaris longus, flexor digitorum profundus, extensor carpi radialis longus and brevis, and extensor digitorum The major respiratory muscles are the diaphragm and the external and

Ngày tải lên: 09/11/2016, 17:08

... has antigen A and antibody B; blood type B has antigen B and antibody A; blood type AB has antigens A and B and 0 (zero) antibodies; Blood type O has no antigens present and both A and B antibodies. ... Lubb is created when the ventricles contact and the tricuspid and bicuspid valves snap shut Dubb occurs when the atria contract and the pulmonary and aortic semilunar valves snap shut. Trang ... Rh-positive blood and Rh-negative blood. 23.15 Explain the importance of blood typing and tell which blood types are compatible. 23.16 Describe the causes, signs and symptoms, and treatments of

Ngày tải lên: 09/11/2016, 17:08

... 24.10List and explain various respiratory volumes and tell how they are used to diagnose respiratory problems. 24.11Describe the causes, signs and symptoms, and treatments of various diseases and ... and blood vessels The left lung consists of two lobes (upper and lower), and the right lung consists of three lobes (upper, middle, and lower) Within each lung are the primary, secondary, and ... nasal Trang 9Pharynx and Larynx• Pharynx – Serves both the respiratory and digestive systems • Larynx – Also called the “voice box” – Moves air in and out of the trachea and produces voice –

Ngày tải lên: 09/11/2016, 17:08

... system and autonomic nervous system. 25.14 Explain the two divisions of the autonomic nervous system. 25.15 Describe the causes, signs and symptoms, and treatments of various diseases and disorders ... balance within those systems Disorders are numerous and often difficult to diagnose and treat Disorders are numerous and often difficult to diagnose and treat Trang 7© 20 11 T he M c Graw - Hi ll ... and function of a Trang 4© 20 11 T he M c Graw - Hi ll C o m p anie s, Inc A ll ri g ht s re se rv e d 25.9 Describe the location and function of cerebrospinal fluid. 25.10 Define reflex and

Ngày tải lên: 09/11/2016, 17:09

... and functions of the kidney. 26.2 Define the term nephron and describe its Trang 3Learning Outcomes (cont.)26.5 Describe the locations, structures, and functions of the ureters, bladder, and ... sphincters, and contractions of the detrusor muscles of the bladder 26.7 The diseases and disorders of the urinary system include infections of the bladder and kidneys, bladder control, and the different ... (cont.)• Urine composition – Mostly water – Urea and uric acid • Formed by the breakdown of proteins and nucleic acids – Trace amounts of amino acids and various ions • Secretion of waste products

Ngày tải lên: 09/11/2016, 17:09