Tài liệu ADC Professional Services Network and Equipment Maintenance doc

Reduce costs Improve network performance Improve quality and consistency Ensure continuous revenue generation ADC Professional Services Network and Equipment Maintenance... A well-mainta

Reduce costs Improve network performance Improve quality and consistency Ensure continuous revenue generation

ADC Professional Services

Network and Equipment Maintenance

Network and Equipment Maintenance

ADC ProfessionAl serviCes

Network and Equipment Maintenance

In a highly competitive telecommunications environment, operational excellence is mandatory

Customers have too many choices to tolerate service disruptions, and more importantly, carriers

need continuous revenue generation to be successful

Network and equipment maintenance is essential to sustain operational integrity As well,

managed maintenance services can reduce the overall costs of network ownership A

well-maintained network, serviced by technicians with the widest possible array of equipment

and facilities expertise, decreases service disruption caused by faulty elements and reduces

expenditures for emergency service

ADC offers scheduled preventive and emergency corrective maintenance services for facilities

and multivendor equipment networks that can help carriers:

• Ensure ongoing revenue generation

• Consolidate and streamline maintenance processes

• Reduce the overall cost for network maintenance

• Improve network performance

• Ensure quality and consistency

ADC provides maintenance services for multivendor, multiservice, multitechnology networks

for applications that include:

• Central offices

• Carrier hotels

• Base stations

• Switching centers

• Data centers

• Network operations centers

• Headends and hubs

• Customer premises

Comprehensive Services

ADC offers a complete range of maintenance

services, which include:

• Program management

• Preventive maintenance

• Emergency corrective maintenance

• Service call center and dispatch

• NOC services

• Circuit provisioning

• Technical Assistance Center services

• Depot service

Program Management

ADC maintenance services start with an overall coordination of various maintenance programs Our program management service includes:

• Primary customer and vendor interface

• Management of repair-and-return processes and logistics

• Service Level Agreement compliance and metrics reporting

• Documented equipment replacement procedures and equipment routines with task statements, including contact lists and escalation policies

• Quality assurance

A Complete range of maintenance services

Network and Equipment Maintenance

Preventive Maintenance Service

ADC works closely with our customers to provide scheduled, preventive maintenance services, which are required to provide optimum long-term life and performance of critical network elements

ADC’s scheduled preventive maintenance services include:

• Determination of required preventive maintenance tasks

• Determination of the recommended preventive maintenance schedule of tasks, including monthly, quarterly, annual or bi-annual tasks

• Dispatching of the appropriate maintenance technician(s)

• Performance of preventive maintenance tasks and completion of required documentation

Emergency Corrective Maintenance

ADC provides remedial, on-demand maintenance support to perform the following services:

• Call dispatch from the service call center

• Retrieval of maintenance spare equipment and any specialized test equipment from the closest ADC maintenance location

• Perform diagnostics on the equipment and coordination with the customer to replace and repair the defective unit

• Trouble ticket resolution

• Defective parts management, including documentation and repair and return

Service Call Center and Dispatch

ADC offers a single point of contact with the following responsibilities:

• Receipt of service call from the Customer NOC

• Trouble ticketing

• Technician dispatch

• Spares retrieval

• Maintenance

• Trouble ticket resolution

• Activity reporting

NOC Services

ADC’s Network Operations Center (NOC) Services include network monitoring and management to provide timely and critical information on network status Our NOC services include:

• 24x7 live network management

• Fault detection and management

• Notification and escalation

• Diagnostics and problem resolution

• Service-level agreement management

• Extensive reporting Senior ADC network engineers with multivendor and multitechnology expertise are available to support a NOC function This team can help quickly identify the root cause of problems and improve uptime of your network

A Complete range of maintenance services

Network and Equipment Maintenance

Circuit Provisioning

For central offices, customer premises and other

service hub locations, ADC offers both scheduled

and on-demand circuit provisioning, which

includes:

• Provisioning and circuit activation based on

customer-specific requirements

• Circuit wiring and circuit pack installation

• Circuit testing and performance measurement

• Circuit verification with the NOC

• Fault diagnostics and one-site trouble shooting

Technical Assistance Center (TAC)

ADC’s TAC offers a single point of contact for

the support of ADC-manufactured products and

those from several OEM partners Our TAC service

provides:

• Dedicated call-in number staffed by an on-call

engineer

• Direct contact with the NOC to attempt remote

trouble resolution

• Direct contact with OEMs to attempt remote

trouble resolution

• Dispatch of local technicians

Depot Services

To ensure the best possible response for maintenance service needs, ADC offers a depot service to stock and maintain equipment spares and parts-repair kits ADC maintains parts lists with serial and version numbers, restocks as needed and manages the return and replacement

of any defective OEM parts, as well as updating all required documentation We also verify the return of fixed equipment from an OEM and verify the repair charges, and bench test returned

or replacement parts before returning them to inventory

One Partner, One Call

ADC can help simplify the entire network maintenance lifecycle As a provider of planning and deployment services for multivendor, multitechnology, multiservice environments, we offer in-depth expertise across wireless, wireline and cable networks By streamlining the complete maintenance process, we help carriers decrease over costs while improving network reliability Improved performance and cost savings are a winning combination – let us show you how easy network maintenance can be

Web Site: www.adc.com

From North America, Call Toll Free: 1-800-366-3891 • Outside of North America: +1-952-938-8080 Fax: +1-952-917-3237 • For a listing of ADC’s global sales office locations, please refer to our Web site.

ADC Telecommunications, Inc., P.O Box 1101, Minneapolis, Minnesota USA 55440-1101 Specifications published here are current as of the date of publication of this document Because we are continuously improving our products, ADC reserves the right to change specifications without prior notice At any time, you may verify product specifications by contacting our headquarters office in Minneapolis ADC Telecommunications, Inc views its patent portfolio as an important corporate asset and vigorously enforces its patents Products or features contained herein may be covered by one or more U.S or foreign patents An Equal Opportunity Employer

102476Ae 5/06 original © 2006 ADC Telecommunications, inc All rights reserved