Instructor: LTT Xuan 7Middle Managers First-Line Managers Front-Line Employees Top Managers The Levels of an Organization Supervise Others Work on Jobs 7... Instructor: LTT Xuan 9- Strat
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1 Explain why managers are important to organizations.
2 Tell who managers are and where they work.
§ Know how to manage your time.
3 Describe the functions, roles, and skills of managers.
4 Describe the factors that are reshaping and redefining the manager’s
job.
§ Develop your skills at being politically aware.
5 Explain the value of studying management.
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What is an Organization?
Managers work in organizations But what is
an organization?
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The Characteristics of an Organization
Purpose
Structure
People
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Organization
• A systematic arrangement of people brought together to accomplish
some specific purpose
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What is an enterprise?
What are the differences of an enterprise from an organization?
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Middle Managers
First-Line Managers
Front-Line Employees
Top Managers
The Levels of an Organization
Supervise
Others
Work
on Jobs
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- Strategic managers
- Tactical managers
- Operational managers
The Levels of an Organization
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What is Management?
• Process of getting things done, efficiently and effectively,
through and with other people
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Efficiency and Effectiveness
Goals
Low Waste
High Attainment
Means
Efficiency
Ends Effectiveness
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Efficiency,
Effectiveness
, and
Performance
in an
Organization
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Planning
Defining goals and establishing action plans
Controlling
Monitoring activities
to ensure that they are achieving results
Leading
Guiding and motivating all involved parties
Organizing
Determining what needs to be done, in what order, and by whom
Management Activities/Functions
Effective Management
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Four functions of
management
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Four functions of management
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Distribution of Manager’s Time
Planning Organizing Leading
Controlling
First-level Middle level Top level
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Universality of Manager’s Job
• Importance of roles varies depending on level in organization
• Manager’s job in for-profit and not-for-profit organizations
generally the same
• Size of organization impacts whether manager is more of a
generalist vs more of a specialist
• Not all management concepts are universal
• Management concepts may need to be modified in other
countries
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The Roles That Managers Play
High
Moderate
Low
Importance
Entrepreneur Figurehead Leader
Liaison, Monitor Disturbance Handler Negotiator
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Management Across
National Borders
• Concepts and ideas are
transferable to most
English-speaking, free- market
democracies
• We will need to modify some
concepts in other countries
Managers and Decisions
In order for managers to make decisions, they need to:
• Identify critical problems
• Gather and use appropriate data
• Make sense of the information
• Choose the best course of action
Managers and
Decisions
In order for managers to make decisions, they need to:
• Identify critical problems
• Gather and use appropriate data
• Make sense of the information
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General
Management
Skills
diagnose complex situations
• Allow Managers to see how things fit
• Ability to work with, understand, mentor and motivate others
• Both individually and as a group
• Many managers fail in this
knowledge or expertise
• Engineer, accountant, etc
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Specific Management Skills
These explain 50% of a manager’s effectiveness
Controlling the organization’s
environment and resources
Organizing and coordinating
Handling information
Providing for growth and development of staff
Motivating staff and handling conflicts
Strategic problem-solving
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Management Competencies
• Initiate and implement change
• Monitor, maintain and improve performance
• Monitor and control resources
• Secure effective resource allocation
• Recruit and select staff
• Develop teams, individuals, and self
• Plan, allocate, and evaluate work
• Create, maintain, and enhance relationships
• Seek, evaluate, and organize information
• Exchange information to solve problems
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Managers and the Changing
World Environment
• Management is no longer constrained by
national borders
• Managers need to understand what is going
on in the world
• Managers need to take into consideration
different economic, political, legal and
cultural systems in other countries
Major Environmental Changes Affecting Managers
• Technology
• E-commerce
• E-business
• Knowledge workers
• …
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• Globalization doing business on a
world-wide scale
• Managers need to be sensitive to
issues in other countries
• Managers also need to be aware of
different cultures
Perspective
• Good managers can help an organization perform successfully
• Poor managers can do the reverse
• Managers tend to earn more as their responsibilities and
accountabilities increase
Importance of Managers in the Marketplace
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• Management affects everyone in an
organization
• Poorly managed organizations will not be
successful
• A good manager is a combination of
many factors
Is Understanding
Management Important?
Trang 141 Why to study management?
2 Management is science or art? Explain (in class)
3 Describe as much details as possible how the Internet and globalization affect your daily life ( in group)
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