SE assessment 2 service concept report

First, identify a service that you think needs improvement. Provide a short description. Identify the problem in reference to theory. 2. Research the service and problem. – a) Including what users think and feel about the existing service. – b) Desk research what can you fnd out about your issue 3. Defne target markets and user personas. – a) Building personas – b) Building empathy with your personas 4. Brainstorm solutions. – a) Ideas generation – b) Filtering ideas – c) Building a solution 5. Develop and test low f prototype (you do not need to produce your solution; you need to have thought it through in suffcient detail to be able to explain your idea to users in order to complete the next step). – a) Test with users – b) Obtain feedback – c) Modify prototype taking into account the feedback you have received and your own ideas 6. Test and evaluate hif prototype (a more detailed concept as close to the actual solution you propose as possible). – a) Test with users in class presentation – b) Obtain feedback – c) Modify prototype taking into account the feedback you have received and your own ideas about what is feasible and appropriate 7. Design a better service. With reference to academic research justify why this is an improvement.

SE_ Assessment 2_Service

Concept Report

by Ngoc Bao Nhi Le

Submission date: 18-Nov-2021 11:48PM (UTC+1100)

Submission ID: 1706531830

File name: SE_Assessment_2 official_draft_3.pdf (1.13M)

Word count: 4678

Character count: 24910

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SE_ Assessment 2_Service Concept Report