10 SPEAKING TOPICS KEY

But the real problem is that I don’t like my boss.. - I want to move to another department, like the Accounts, for example.. - Or, why don’t you like your boss?. - Yeah, I want this

Student A is a sales representative for a

computer company Try to persuade your

manager to let youhave an expensive new

car

- Good morning, Sir I have a

problem with my car It is too

slow and I want a new car

- I understand, but I was the top

salesperson last year and I have

to travel thousands of miles each

year I really need a new car

- Moreover, an expensive car

makes the company look good It

is really good for the company’s

reputation

- And I have to admit that I got a

lot of phone calls from our

competitors They offer me a job

at a higher salary I always refuse

them because I love our company

so much

- I think that quite okay I can give

it a try I hope to get a new car

next year Goodbye, Sir

Student B is a sales manager.Try to persuade him or her to have an expensive new car until next year.

- Good morning I understand you want a new car but I am sorry we cannot give anyone a new car at the moment

- You know, no other salesperson

in the team has a new car this year The company needs to save money

- In addition, we also want to spend any extra money on bonuses

- Of course I understand you work really well The company need you How about staying with us? and continue your great work I promise I will give you a new car

a promotion next year if our company has good profit

- I hope you are happy with us Goodbye

You are on the phone

- Hello … I am… We have a meeting today at 9 o’clock but I don’t think I can make it

- Oh, What ‘s the matter?

- I am sorry but I am stuck in the traffic jam now Can we meet

at 10 ?

- Oh, I wish I could but I am busy at 10 I have another

appointment with my director I think we can meet later next week?

- Okay, so what day is good for you?

- Thursday or Friday morning is fine to me Is it okay?

- Thursday morning is good for me, too Let’s meet then

- What time is best for you?

- How about meeting at 8 o’clock?

- That’s good to me See you then

- Okay, see you next week

- Hello Sir I have a problem I

am not happy with my

Marketing department I don’t

have enough work to do and

that made me bored

- That’s a good news But the real

problem is that I don’t like my

boss He is very difficult to

work with

- He is very difficult to me I cant

understand him

- I don’t think that a good idea I

don’t like him I just cant talk to

him

- I want to move to another

department, like the Accounts,

for example

- Oh thank you I am so lucky

Thank you

- Okay I understand but January

is usually a quiet month It happens every year Next month will be better There will be more contracts for the company

- Or, why don’t you like your boss?

- Why don’t you talk to him to make it clear? You should have

a talk with him

- So, what do you want now? What is your solution?

- Oh, luckily, the Accounts has a vacancy at the moment I will send you there

- Okay I hope you will be happy with your new department

Goodbye

- Goodbye, Sir

INTERVIEW SKILLS

- Good morning Have a seat, please

- Thank you My name’s …………

- Okay, so why do you want this job?

- Yeah, I want this job because I like working with people and I would like to work in the city

- What did you learn from your last job?

- Well, I learnt how to deal with people and how to work well in a team

- What strengths do you have?

- I am really good with numbers and I am very fluent in English

- Where do you want to be in the next 5 year?

- I hope I can be a manger of a 5 - star hotel like you That’s my dream

- What do you do in your spare time?

- In my free time, I love cycling, playing or watching some sports

- Thank you That’s all I will send you the results by email next week

- Thank you I hope to hear from you soon Goodbye Sir

- Goodbye

- Hi I have a problem now I share an office with the designer and my assistant It’s too small There isn't enough space for three people I really want a new office Would you please put it under your

consideration?

- I understand you want a new office, but I have to tell you this There

is only one empty office available in the department And, the empty office is big enough for two people You and your assistant

- I know, but the office is in a noisy location I cannot focus on my

work There are too much noise around

- I don’t think so I think the office is in a quiet location And, all the other project managers share their offices with an assistant Why cant you?

- Oh no… my assitant makes a lot of telephone calls and it is difficult for me to work Moreover, the designer and my assistant work

together on a lot of projects You can put them together in the same room

- I personally think that the desinger need a larger room to be

comfortable and creative His work is more important to our

company But I will consider your request, I promise

- I hope you will I cant really concentrate on my work any more

- I will tell you as soon as possible Goodbye

- Goodbye

MAKING ARRANGMENTS

- Hello I am …… from…… I would like to meet you next week to talk about our contract Is that okay?

- Hello… Okay, that’s fine What’s a good day for you?

- I can meet you either on Tuesday or Wednesday

- Oh, It would be great if we can meet on Tuesday

- So, how about meeting at 9 o’clock?

- Well, I’m afraid I cannot make it at 9 o’clock

- Ok, let’s meet in the afternoon then

- What time is good for you?

- Let’s say 1.30 pm Is it okay for you?

- Yeah, that would be great for me See you then

- Ok, bbye and see you later

- Hello sir There’s a problem with me at the moment I am not

happy in my department There isn’t much work to do I am so

bored

- Hi… I know what you mean But February is always quiet In a month’s time, the company will be very busy because of new

contracts

- That’s good news But the real problem is that I don’t like my

office manager

- Why don’t you like him? You should talk to him

- I don’t think he can listen to others He is very bossy and hard to work with

- So what are your solutions? Do you have any suggestion?

- I want to work from home I think I can do most of my work from home

- Oh, I am afraid I cannot accept your offer We don’t want our

employees to work from home We cannot control our projects and

it is not good for the company

- I understand Maybe I have to talk to my office manager and give it

a try I hope everything would be better

- I think so I will meet you next month to see if there is any change Try your best Goodbye

- Goodbye sir Have a nice day!

INTERVIEW SKILLS

- Good morning Have a seat, please

- Thank you My name is… And I am here for the interview Nice to meet you

- Nice to meet you My name is… And why do you want this job?

- I apply for this job because I like travelling and using different

languages in my job

- What didn’t you like about your last job?

- Well, In my last jobs, people didn’t usually meet the dealines They are not professional at all

- Do you have any special skills?

- I am fluent in Italian, Spanish And I am good at organising

seminars for cutomers

- What do you want to do in future?

- In the future, I would like to be a Sales Managers It’s my target now

- What are your main interests?

- In my free time, I like reading travel books and aerobics

- Thank you We will tell you the results of this interview as soon as possible

- Thank you I hope to hear from you soon Goodbye

- Goodbye Have a nice day